Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $15 on 6/10/24 for my first visit to the doctor and another $15 on 6/18/24 for a follow-up visit. After receiving a bill for a missing $15 copay, I called this company on 6/20/24, and the rep claimed to have fixed it. After receiving another bill for the same $15, I called back and got a rep who said my payment on the 18th was applied to the 10th because they can't locate my payment on the 10th. That rep suggested I fax over proof of payment, and I did fax a copy of my Amex statement with the highlighted $15 to *************** on 6/12/24. After getting no response and still having a balance, I opened an email case. The rep replied, I attached proof of payment, and then I haven't heard back from the rep. I want this $15 balance to be cleared. I paid the copay at the time of service, but you're still claiming that I didn't. What could be the issue is that the doctor's ****** at the first visit had my birthday incorrect, but they did correct later in their system after I saw this and spoke to the medical assistant. Either way, I'm not paying the $15 and demand that this be cleared ASAP. I will be reporting this to the ********* of ************ and the *********** of ******** Affairs if it is not. I will also be getting in touch with Horizon to let them know that you tried to bill more than the copay.

  

  Business Response

  Date: 07/25/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *************************.  Zotec Partners, LLC provides medical billing management services on behalf of ***********************  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ***********************
  
  Our review of the patients account has resulted in these findings:
  

  The missing $15 payment was located and posted to the patient's account.
  There is $0.00 balance on the patient's account.
  A $0.00 balance statement has been sent to the patient.
  
  We apologize for the inconvenience this has caused *************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company billed my as mydocbill.com for $498 for medical services performed on 2/3/24. The bill stated that my insurance company covered none of the bill. I called my insurance company and was told that they actually covered most of the bill, that all I owe is $28.98. When I called mydocbill twice to find out why they billed the full amount, I was disconnect by a different representative each time.

  

  Business Response

  Date: 07/22/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *****************************.  Zotec Partners, LLC provides medical billing management services on behalf of **************************** PA.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of **************************** PA.   
  
  Our review of the patients account has resulted in these findings:
  
   The billing office located the missing insurance payment and has been posted to the patients account.
  The balance due is $28.98.  An updated statement has been sent to the patient.
  The patient can also verify balance on mydocbill.com/ESA1.
  
  We regret for the inconvenience this has caused at *****************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  Date:06/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/3/2024 I called Zotec Partners ************* medical billing company for ******************* **************************************** ) about a $179.00 bill. The initial CSR stated it was from services rendered two years ago! I asked why was I just now receiving the bill. I requested to speak to a manager, she left the phone, came back, and stated something to the effect of, Yep, the system says you owe $179.00. A manager would tell you the same thing. I then, sternly requested to speak to a manager. She connected me to *********. I re-told the situation. ********* left the phone to research. She came back and said the $179.00 bill was a mistake, they owed me $582.00 and would mail me the check!Not having received the check, I called Zotec Partners on 4/17/2024, requested a manager, was connected with ****. I re-stated my situation, telling her about communication with *********. She said I would receive the check in three weeks. Not having received the check, I again called Zotec Partners on 5/6/2024, requested a manager, spoke to Joy. I re-told everything. *** stated I would have the check by 5/15/2024.The check did not come on 5/15/2024. I called Zotec Partners. I requested a manager and was connected with another ****. This **** said the check would be sent at the end of the week.Not having received the check by 5/24/2024, I called Zotec Partners, requested a manager, spoke to *****. ***** attempted to tell me that what I relayed to her about *********, ****, and the other **** did not go that way and she would check phone recordings. I said that was fine. I told her I was reporting them to the Better Business Bureau. ****** tune then changed to, I will have this expedited and you will receive the check in 4-6 weeks. Tomorrow is 7/1/2024. I still have not received the $582.00 refund from Zotec Partners after dealing with them since 4/3/2024. I demand my money now and a response from the head of the company.

  

  Business Response

  Date: 07/01/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *********************************.  Zotec Partners, LLC provides medical billing management services on behalf of West Tennessee Imaging LLC.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of West Tennessee Imaging LLC.  
  
  Our review of the patients account has resulted in these findings:
  
  The refund for $582.01 was sent to the patent on 6/25/24.
  
  We regret for the inconvenience this has caused *********************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 07/11/2024

  I never received any question from you asking if this was resolved or not!  How can you close the case without sending me an email to ask IF it was resolved?

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM SCAM SCAM SCAM. Never been to ***Hi, ,Thank you for entrusting QUANTUM RADIOLOGY PC with your care. The bill for your care at ************************** ER is now available and can be viewed at the link below. We understand you may have questions or concerns about this bill and have support options available. We also understand medical bills can be stressful and are committed to helping in any way we can.View your bill **** us: ************ (automated attendant available 24/7 to make payments)Send us a message: Click the link above, login with your date of birth, then click Contact Us link You have received this business communication as part of our efforts to fulfill your request or service your account. You will receive this and other transactional messages from Zotec Partners, the billing service provider for QUANTUM RADIOLOGY PC, even if you have opted out of marketing messages. You can change your communication preferences for communications with Zotec Partners by logging in here.Zotec Partners LLC @ 1 ****************************************************************

  

  Business Response

  Date: 06/18/2024

  Please confirm if you received a text message and if so, please verify the phone # the text message was sent to.  If you received message through email, please confirm the email address the message was sent to.  Once we receive that information, we can review further.   Thank you.

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:

  original Complaint included the ** from the **** company.  They then asked me for my email or phone number to continue conflict resolution.  What a slap to the face.  Scam 1. Create complaint.  Scam attempt 2.  How the h*** this allowed?   BBB please do something

  
  Regards,
  
  ***********************

  
  

  

  Business Response

  Date: 07/01/2024

  We have removed the email address listed in complaint from the billing system.

  Customer Answer

  Date: 07/05/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was provided a bill for $199 for an emergency visit on February 16, 2024. I had already paid my co-pay of $150 on that same date in the hospital. I filed an appeal and was told I would hear a response within five days. It has been almost two weeks with no response and the supervisor did not respond to my email two days ago. I do not owe this money and this invoice needs to be removed.

  

  Business Response

  Date: 05/20/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *************************.  Zotec Partners, LLC provides medical billing management services on behalf of Global Physician Network LLC.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Global Physician Network LLC.
  
  Our review of the patient's account has resulted in these findings:
  

  There is $0.00 due on the patients account.
  A $0.00 balance statement has been sent to the patient.
  One of the Patient Experience Directors has reached to follow up with the patient.                       
  
  We regret for the inconvenience this has caused *************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  
  

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying since March 2024 to receive a correct invoice from the billing company My Doc Bill, but they still have not provided one. My husband had 2 medical appts on 1/17/24 at Riverside Radiology and ******************** (at the *****************, ** office). We have rec'd an invoice (for $636.89) for the 1st appointment and have no dispute concerning it. We do plan to pay that invoice soon. The 2nd appt was submitted to our (previous) insurance company, Medical Mutual, on 3/5/24. The billing company is still claiming Med Mutual has not processed the claim, but Med Mutual did process it on 3/10/24. I have called the billing company several times. ***************** (a supervisor at My Doc Bill), on 4/3/24, asked me to fax a copy of the Explanation of Benefits from Med Mutual to her, which I did on 4/3/24, to ************. She had said she would email the updated invoice to me (which should be for $109.07, rather than the full $160.00) once she rec'd the **** I never rec'd the updated invoice so called the billing company again on 4/25/24. Again I was told to fax the *** to them, which I did again on 4/25/24. I STILL have not rec'd the updated invoice. I have also checked again today in my husband's online acc't and the acc't still says "pending response from insurance." I rec'd a "successful" fax confirmation both times I sent the faxes, and they went to the correct fax #s.I need an up-to-date correct invoice so that I can pay it b/c I retired from my previous employer the end of February. I have a deadline to request reimbursement of all medical payments, so I need to be able to pay this bill from the 1/17/24 medical appts, and finally THEN will be able to request reimbursement before the deadline. Thank you for your assistance. As you can probably tell, I am very frustrated with the amount of time I have had to put in to trying to obtain the invoice. Several phone calls to the billing company, an online "contact us" communication, and a couple of emails.

  Customer Answer

  Date: 05/07/2024

  My Complaint is against MyDocBill not the Dr's *************

  

  Business Response

  Date: 05/08/2024

  Thank you for your letter regarding the complaint submitted to your organization by ***********************.  Zotec Partners, LLC provides medical billing management services on behalf of Riverside Radiology.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Riverside Radiology.
  
  Our review of the patients account has resulted in these findings:
  
  The billing company has reached out to the patients insurance and have received the claim details for the $160.00 billed charge.
  The adjustment of $50.93 has been made to the patients account.
  An updated statement has been sent to the patient.
  
  
  We regret for the inconvenience this has caused ***********************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 05/10/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  Regards,
  

  ****** & ***********************

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting billing emails for care I never received. I have not been to a hospital as an adult. My dad was recently seen at the hospital mentioned in the email. Please confirm you are billing the correct person. I have the same name as my dad.

  

  Business Response

  Date: 05/09/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *************************.  Zotec Partners, LLC provides medical billing management services on behalf of Sound Physicians.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sound Physicians.
  
  Our review of the patients account has resulted in these findings:
  

  We have removed the customers email address listed in the ******************** complaint from the patients account.
  The customer listed in the ******************** complaint does not have a current account in the billing system.
  
  We regret the inconvenience this has caused *************************.   Currently, we request you close this complaint as we have resolved it in a satisfactory manner.

  
  

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Email received ZERO documentation stating I own money and it is past due. No idea how much, for what? What services, what doctor, what is their address, or tax number. No procedure code, no description of services, nothing, all FRAUDELENT. Where did they steal my information from? Email address is invalid for return email, phone is disconnected, located fax number is disconnected. Another phone located. **** knows nothing but directed me to mydocbills.com Nothin there by an email to *********************************** New ******** IT responds and does not know ****. Does not know Integrated Imaging Partners with an "S". And denies everything. The next day, *** who is IT and VP stated **** is their employee and that is their company and he wants me to give him my personal info to give me info. He states my insurance was billed-LIE! He stated the procedure was ordered by my doctor. LIE!. Which doctor, let's confirm. He does not know. ANOTHER LIE! He kept lying adding one on top of another.He stated they billed me twice, LIE. He states they emailed me twice. Another LIE. A REAL medical company sent me an email. We are billing your insurance and the attached pdf is an estimated of what will be due. Do not pay anything until you receive the bill via USPO mail. You will receive a code in another email to open the information in this email. If this or these companies are real medical, why do they not know how to bill?

  

  Business Response

  Date: 05/09/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***************************.  Zotec Partners, LLC provides medical billing management services on behalf of Integrated Imaging Consultants LLC. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Integrated Imaging Consultants LLC.
  

  Our review of the patient's account has resulted in these findings:
   
  The patient received email notification of bill for valid services provided to him directing him to patient portal to view his bill.
  The patient sent email to Zotec Privacy Officer stating this was a fraud and a scam.
  The patient was contacted by Zotecs Privacy Officer, but it was not possible to have a reasonable or productive conversation with the patient.  The patient refused to talk to anyone but the President of the company.
  The patients account has subsequently been changed to receive no electronic communications in the future.
  The patient was mailed a paper a statement on 5/7/2024 with full detail of provided medical services, insurance adjudication and balance due.
  

  We regret the inconvenience this has caused ***************************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  
  

  Customer Answer

  Date: 05/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in re*erence to complaint ID ********, and have determined the response would not resolve my complaint.  For your re*erence, details o* the o**er I reviewed appear below. 
  
  They claim they are a  billing company  *or Integrated Imaging Consultants  LLC  with an  "S".    "IF" they are a  billing  company,  why  can they  not  send the  email with a  returnable or  contact email address or a  phone?  Or  state  what they  do, when they  did  it, i* a  doctor was involved?  What their  address may be. Is there a  procedure  code *or  what  was  done?  Description?  Tax ID  number?  Their  email simply  stated  bill is  past  due,  nothing attached  and  no  link.  I* there is a  doctor  is the  doctor/person licensed as a  ******* ************* doctor or any type o* ************* person  in the State o* ********?  Will need to prove this.  Is this  person employed  by the  company in  question?  I looked  in Google  and obtained a  phone  *or this  company. I  was told the  person is  not  a  *******  not a medical *******  not  any type o* medical person,  not  licensed in the State * Illinois and  not   employed or  any way associated with that company.  Via  phone  with Zotec,  the IT person who  was now the ** o* the  company,  *********************** stated  I  was  billed twice.  I  received an  email, which is not a  bill as it contained no  in*ormation  and I  received only  one  email.  I*  he is  who he  states he is, should he not know what in*ormation goes  on a  bill?   He  stated my insurance has been  billed.  Another lie.  He  stated  he  can look up my bill and provide in*o to me i* I give him my SS#.  I  asked *or Zotec and Integrated Imaging  Consultants  tax number and  he  did not have it.  Besides  *raudulent billing  maybe they are money laudrying?  I  know they  lie and also conduct illegal wire  records,  both  State and Federal level. 

   

  Another medical provider sent me an  email.  They know how and what in*ormation to have on the bill.  First their email was  reachable  and  they included  phone and  *ax. They  included their address,  date o*  service procedure  code, and  many other  details  and a  proper  bill should.  They  stated a  passcode *or their link will be in a  separate email. They  stated they ere billing insurance  which they  did.  They  stated the  bill is an  estimate and  not to pay anything  until the bill is  received  via USPO mail. They are  a real company  and Zotec  and Integrated Imaging are not  real. 

   

   
  
  Regards,
  
  ***************************

  
  

  Customer Answer

  Date: 05/09/2024

  ********************; lied with the  first email,  denying  any  connection  to Integrated Imaging Consultants  with an  "S".  Denied the  person I  spoke  with  Mary  was  an  employee.

  When I  looked at Zotec  website and  they  list  Integrated Imaging  Partners  with an  "S"  of  who they  work with.

  2nd  email  *****************; now  caught in lies  recants   and  stated yes they  work with them  and  yes **** is the sole  employee in their  call center.  Then  proceeds to tell me  more lies and  caught in more  those lies  he  ties other lies. I  did  email the  T **** Law,  he  did not  respond  to emails or  calls and  clearly  does not  know what his  VP does or how his VP loves to communicate with lies.  I  asked to speak with anyone  else but  him and he  wanted my SS# in order to even look up  any information.  I  do not  know these  companies.  All I know is a  bad  email with no information and the person who claims they  do  billing  does not know their  tax  number which is  required on medial billing, unless the  person and/or  entity is  attempting to defraud the  government and not pay  tax.    The  person who is  responding  clearly does not have the complete information.  I do not trust a  company that lies  until caught and then tells more lies.   **** in the call center  does not know  anything,   But  a VP who lies and defrauds is  alot worse. 

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past two months I have been receiving messages bi-weekly from Zotec Partners trying to collect payment for a medical practice from which I have never received care.I live in **********; the medical practice is in ***********, **. I have never received care in ********* and I have never received care from the "Anesthesiology Consultants Exchange." I have called the Anesthesiology Consultants Exchange and brought the problem to their attention--they told me to reply "STOP" to these emails, which I did, to no avail.I want Zotec Partners to stop contacting me and stop attempting to collect payment for billing I do not owe. As another BBB complaint also notes: "This business has a habit of sending out these emails as per many online reviews. Please look into these practices as the seem fraudulent and a scam."

  

  Business Response

  Date: 04/23/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***********************.  Zotec Partners, LLC provides medical billing management services on behalf of Anesthesia Consultants Exchange P.C.  I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Anesthesia Consultants Exchange P.C. 
  
  Our review of the patients account has resulted in these findings:
  
  The billing office has removed the email address listed in this complaint from the account.
  
  We regret for the inconvenience this has caused ***********************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:04/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company employed a debt collector who they refuse to contact to notify that I no longer have any debt at all and have had a zero balance on my account for over two months.

  

  Business Response

  Date: 04/15/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *******************************.  Zotec Partners, LLC provides medical billing management services on behalf of Sound Physicians.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sound Physicians.
  
  Our review of the patients account has resulted in these findings:
  

  The collection agency has been notified to close the account.
  There is $0.00 balance due on account.
   The collection agency has sent the patient a letter of deletion.
  
  We regret the inconvenience this has caused *******************************.   Currently, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  
  

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I did call the collection agency and the account was not closed as of 4/16/24. They shared with me that sound physicians told them I was still responsible for the balance.
  Regards,
  
  *******************************
  

  

  Business Response

  Date: 04/19/2024

  We have received confirmation from Online Collections that account was cancelled on 4/12/24.  If you are receiving notification from another collection agency, please let us know the name of that agency.

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Zotec already knows and has been made aware that the collections agency they turned me over to is not called online collections but is called Wakefield and associates. This is yet another way they are pretended they have fixed their mistakes instead of actually fixing it.]

  
  Regards,
  
  *******************************

  
  

  

  Business Response

  Date: 04/30/2024

  We have received confirmation that *************** cancelled account on 4/24/24. *************** has sent a letter of cancellation to the patient.  The patient can call *************** to confirm.