Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company employed a debt collector who they refuse to contact to notify that I no longer have any debt at all and have had a zero balance on my account for over two months.

  

  Business Response

  Date: 04/15/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *******************************.  Zotec Partners, LLC provides medical billing management services on behalf of Sound Physicians.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sound Physicians.
  
  Our review of the patients account has resulted in these findings:
  

  The collection agency has been notified to close the account.
  There is $0.00 balance due on account.
   The collection agency has sent the patient a letter of deletion.
  
  We regret the inconvenience this has caused *******************************.   Currently, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  
  

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I did call the collection agency and the account was not closed as of 4/16/24. They shared with me that sound physicians told them I was still responsible for the balance.
  Regards,
  
  *******************************
  

  

  Business Response

  Date: 04/19/2024

  We have received confirmation from Online Collections that account was cancelled on 4/12/24.  If you are receiving notification from another collection agency, please let us know the name of that agency.

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Zotec already knows and has been made aware that the collections agency they turned me over to is not called online collections but is called Wakefield and associates. This is yet another way they are pretended they have fixed their mistakes instead of actually fixing it.]

  
  Regards,
  
  *******************************

  
  

  

  Business Response

  Date: 04/30/2024

  We have received confirmation that *************** cancelled account on 4/24/24. *************** has sent a letter of cancellation to the patient.  The patient can call *************** to confirm.  

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mydocbill.com emailed my on 23 Feb 2024 and said I have a Healthcare bill with them. This email was unsolicited and the Healthcare provider was in ****. I use VA facilities in *********** ** and *****, **. This business has a habit of sending out these emails as per many online reviews. Please look into these practices as the seem fraudulent and a scam.

  

  Business Response

  Date: 02/26/2024

  Please disregard email sent.  

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the hospital Aug. 2023. ****** Hospital was so busy they did not see me for 5 hours. They did inform me that I would not be seen until 5:00 pm (another 9 hours). I left the hospital without seeing a doctor or receiving care. I left to receive care at my ************ Duly Health. I notified both ****** Hospital and MyDocBill that I did not receive treatment, so I don't believe I should pay for a service that was not provided. The hospital understood and stopped sending me any more requests for money. On 8/29/2023, I received an email and informed them that I'd already contacted the hospital, and they told me I was not responsible for any payment because I had not received any care. I then notified ******* of this again. 11/2023. He replied on 12/4/23, stating that the account would be placed on hold and they would investigate the matter. I was told they would get back to me within ***** days. *******'s email states the review is closed, and I am responsible for the payment. I have no idea who this company is, or why they are asking for payment for care/treatment, I've never received. I request them to sent me a copy of an itemized bill.

  

  Business Response

  Date: 12/26/2023

  Thank you for your recent letter regarding the complaint submitted to your organization by ******************************  Zotec Partners, LLC provides medical billing management services on behalf of **********************************. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of **********************************.
  Our review of the patient's account has resulted in these findings:
   
  ********************************** is billing for the radiologist/reading of the chest x-ray performed through the emergency room on 8/18/23.
  Another itemized statement is being sent to the patient.  The patient can also go to www.mydocbill.com/**** to view/print statement or to update insurance information.
  

  We regret for the inconvenience this has caused ****************************** At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  after waiting for five hours, I never saw anyone Illness in the hospital and left at facility to receive medical care at an urgent care. Due to the fact that I never receive treatment, I do not owe on this account or any other account with this hospital or billing facility. Services were never rendered
  
  Regards,
  
  *****************************
  

  

  Business Response

  Date: 01/04/2024

  The x-ray was taken for patient listed in this complaint.  The patient can reach out to ************************************ to obtain medical records as proof of service.

  Customer Answer

  Date: 01/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I did not receive any services from this institution or the hospital.  I would like to know why I would have to pay for services that were never provided to me?  What can the Better Business Bureau or to prevent the business from sending this to collections?  Is there another department I need to address this matter with?  Wouldn't  ******** Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/): While this Act is broader and focuses on deceptive business practices, it can potentially apply to cases of fraudulent billing by hospitals if the billing practices are considered deceptive or unfair. I would categorize, this is unfair.  I would like the business to write off the $45 and stop sending me bills and they should not be allowed to send this to collections. They never provided me service I never received the x-********* never received care I never received the results of the x-ray. I had to actually leave and go to urgent care to get care.  ************ I was told by my primary care physician that I had pain sinusitis, and that it was very dangerous and it could've went to my brain.  I really do not think that they should receive a single sent from me. 
  
  Regards,
  
  *****************************
  

  

  Business Response

  Date: 01/15/2024

  A supervisor reached out to the patient on 1/12/23 and left voicemail.  The supervisor will attempt to reach out again on 1/15/23.

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  I never received care or treatment on my visit.  I should not have to pay for x-rays when I was never notified what was or wasn't on the results.  After waiting for 5 hours I left the hospital and received care at Duly Health Urgent care.  Where the doctor informed me that I should have come in sooner because infection was so bad that it could have migrated into the brain. Due, to the fact that I never received care I should not have to pay for a service that I never received.  I did pay the ***** to my urgent care because they provided me medical care and treatment.  They did not earn this money so they should not even ask for the money. They are miss using the system and try to extort money out of me.  It is shameful.  
  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  Date:12/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting a bill from mydocbill for ******* ******************** Services. Its for $50.39. I paid this on June 1, 2023. Confirmation code *****. You refuse to credit my account for this payment. I have contacted mydocbill multiple times yet they completely ignore me. Ive provided proof. No response. Nothing. Please fix my account immediately.

  

  Business Response

  Date: 12/05/2023

  
  Thank you for your recent letter regarding the complaint submitted to your organization by **************************  Zotec Partners, LLC provides medical billing management services on behalf of **************************** Services PC.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of  **************************** Services PC.
  
  Our review of the patients account has resulted in these findings:
  
  The patient went to two different hospital locations on 3/5/23; NGMC ********* and NGMC ***********.
  The patient owed $50.39 for each location of service.
  The patient paid $50.39 which was applied to one of the locations but still owes the balance of $50.39 for the other.
  A detailed statement has been sent to the patient.
  
  We regret for the inconvenience this has caused ***************************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  This is inaccurate information.  I have never been provided with two bills for the exact same charge.   Just one.  With no credit showing at all.  According to my insurance provider,  I only owe one co insurance charge for $50.39.  Not two.  I have questioned them about this.   
  
  Regards,
  
  ***************************

  
  

  

  Business Response

  Date: 12/06/2023

  The statement being sent to the patient will include both charges and will show the patient payment.  The patient can also go online at mydocbill.com/GEDS to obtain copy of statement as well.

  Per the insurance Explanation of Benefits on file the patient owes two separate co-insurance amounts for that date of service.  The patient will need to follow up with their insurance to dispute.

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I did contact my insurance again.  They actually called GEDS and provided them my EOB.  They confirmed that I only owed one charge of $50.39, which was paid in June.  I have been on the mydocbill multiple times.  It only shows the one claim, and no where does it credit the payment made in June. It does not show two separate claims.   My insurance does not show two claims.  Only one.  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 12/07/2023

  This is what has been submitted and paid by insurance.  

  

  Business Response

  Date: 12/07/2023

  We will have a supervisor reach out to the patient to discuss details. 

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I have contacted my insurance company.  Twice. I have provided the claims and what's been paid to you and what I owe. I have met my out of pocket maximum.  If you have issues you need to refile with BCBS. 
  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:08/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, *******************************, continues to get harasssing and erroneous bills from Quest who uses zotec as their third party billing company. Dates of service are 3/13/23. These bills are to be sent to my insurance Horizon AND THEN THE *** and UNPAID BALANCE IS TO BE SENT TO ******** MY SECONDARY INSURANCE. I have called multiple times and spoke to three representatives at Quest who all lied and said it was sent to ********* I called ******** and it was not (we would see it on our portal and nothing is there). We have had issues with Zotec in the past, as many others have as reported on ************* as well. In fact, they stole money from us and we had to reimbursed in checks sent to us (about 20 checks in total when we escalated it to ***************** **** an executive at Zotec) We will be reaching out to the office of the Attorney General as well. It is shocking that they cannot simply do their job and send ***s to ******** and engage in predatory billing practices. We continue to get bills despite the fact that they tell us we are covered by ******** and they have "sent" it to *********

  Customer Answer

  Date: 08/07/2023

  Hello,

   

  THIS IS A BILLING DISCREPENCY not an insurance or insurance premium issue.  Zotec/Quest is billing me for a balance my husband for a balance that he does not owe and they have even admitted it was an error.  They are  supposed to be sending te bill to ******** but they not sending the bill to ******** (who pays my claims) and are billing my husband instead of ********. ******** picks up these bills but ******** has reported they haven't got the claims. 

  

  Business Response

  Date: 08/07/2023

  Zotec Partners stopped billing for Quest Diagnostics on 2/24/23. Please remove Zotec Partners information from this complaint.  Please redirect the complaint to Quest Diagnostics directly.  Their phone # is ************* or mail complaint to their corporate office at *********************************************************  Thank you.

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for an Emergency room visit on Dec. 20, 2022 by MyDocBill powered by Zotec Partners. I should not have been charged because it was completely covered by insurance. I immediately contacted customer service and after 3+ months of not having the issue resolved, I was redirected to ***************** on June 1st and received verbal confirmation from her that she received my original email. I was told the issue would be resolved and a refund issued within 6 weeks but that did not occur. I contacted her again on July 2, July 11, July 19, and July 24 and each time received zero response. Since my original communication on March 9th I yet to receive a response for my refund.

  

  Business Response

  Date: 07/25/2023

  Thank you for your recent letter regarding the complaint submitted to your organization by ****************************  Zotec Partners, LLC provides medical billing management services on behalf of Riverside Emergency Physicians.As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Riverside Emergency Physicians.
  
  A refund for $215.00 was processed back to the patients credit card on 7/25/23.
  Please allow 2-4 business days for the bank or credit card company to process transaction.
  
  
  We regret for the inconvenience this has caused ***************************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls about my bills being overdue when I paid them already through OSF and my provider. I do not want it under collections and I will not be paying any balances when I already paid all the bills that were sent to my house and my email. I need proof and doc bills/ Zoltec whatever its called will not give it to me.

  

  Business Response

  Date: 06/16/2023

  Thank you for your letter regarding the complaint submitted to your organization by ******************************  Zotec Partners, LLC provides medical billing management services on behalf of ******** ******************** PC.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ******** ******************** PC.
  
  Our review of the patients account has resulted in these findings:
  
  ******** ******************** PC has no record of any patient payment for services on 2/28/23.
  As a courtesy ******** ******************** PC has adjusted the $2.42 balance for this date of service.
  
  
  We regret for the inconvenience this has caused *****************************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incomplete refund from medical procedure DOS 08/24/2022. I have been back and forth with billing company. 1st charges were never sent to insurance. Billing issue discovered ** 12/2022. This was after payments were made. Now I can't get all my money back from the billing company or whomever. Alliance Radiology in ************** was the radiology company that performed the scans. They still owe me $13.69. EOB, communication and proof of payments are included in supporting documents.

  

  Business Response

  Date: 05/02/2023

  Thank you for your letter regarding the complaint submitted to your organization by **************************************  Zotec Partners, LLC provides medical billing management services on behalf of Alliance Radiology.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Alliance Radiology.
  
  Our review of the patients account has resulted in these findings:
  

  The patients credit card was refunded an additional amount of $13.69 on 5/2/2023.  Please allow up to 3 business days for the patients credit card company or bank to process refund.
  
  We regret for the inconvenience this has caused **************************************  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  
  

• Initial Complaint

  Date:01/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quest diagnostics messed up my billing by charging me more than my ***. They sent me to collections for a service date of 03/03/2022. I was advised to email my doc bill my *** from my insurance as I did on 12/01/2022 I got an email that someone would get back to me. It is 1/11/23 and I have sent 7 emails since then and no one has yet to assist me. Asked for a manager and was told Id be contacted..nothing! Called 1/11/23 sat on the phone for 2 hrs being transferred here and there. To finally be told Id need to fax or mail it because the rep I talked to couldnt see it. So I called my insurance company and had them call them and email it over. Someone emailed me and had no idea any of this occurred apparently and tried to say in the email its all how the insurance company processes the claim and id need to reach out to them. What a joke, I pay $15 for all lab work, funny they sent my 03/03 bill to collections but my 2/3/22 bill hadnt yet but was not correct until I called about this issue and sent the *** for that one too. How many copies of the same *** does my insurance company or self need to send to have someone rectify the issue? On top of the collection agency harassing me for a billing error on their end.

  

  Business Response

  Date: 01/16/2023

  Thank you for your recent letter regarding the complaint submitted to your organization by **************************** Zotec Partners, LLC provides medical billing management services on behalf of Quest Diagnostics.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quest Diagnostics.
  
  Our review of the patients account has resulted in these findings:
  
  The balance for 3/3/22 was cancelled with the collection agency.
  The account was rectified as of 1/13/23
  A manager called the patient on 1/13/23 with status on account.
   
  We regret for the inconvenience this has caused ***************************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill from Quest Lab doesn't match the explanation of benefits I received from Anthem. The bills are $1700+ while my insurance's explanation of benefits reflected only around $200. I've contacted Zotec 4 times regarding this matter and none of the agents responded respectfully or effectively, sending me from agent to agent and doing nothing about the OUTRAGEOUS billing error. Anthem called them and they requested a fax, which Anthem did. A month has passed since then and no refund has been issued. This is enraging. Seems like no matter how many times you call them, no one will ever resolve this issue. I demand immediate resolution as I have been attempting to sort this whole thing out for 5 months to no avail. Contact me immediately and provide the refund.

  

  Business Response

  Date: 12/20/2022

  Thank you for your recent letter regarding the complaint submitted to your organization by ******************  Zotec Partners, LLC provides medical billing management services on behalf of Quest Diagnostics.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quest Diagnostics.
  
  Our review of the patients account has resulted in these findings:
  
  A refund is being sent to the patient for $1112.87.
  
  We regret for the inconvenience this has caused *****************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.