Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  over the past 6 months I have been receiving emails from mydocbilling for Sound Physicians addressed to *** about a bill for care at HOSPITAL MEDICINE PHYSICIANS OF FREDERICKSBURG LLC WITH xBon **************** Med Cntr 935. I have called and tried logging in myself to get my email removed from this sytem. I have never been to this facility; my birthday can't be located in the system, but someone has used my email or entered my email by accident. I would just like for this to be removed so the emails will stop. No one can seem to help me b/c my birthday doesn't match anything they have on record. Obviously, this is an error and needs to be corrected. All of this publication comes from Zotec Partners LLC in St ******, *******.

  

  Business Response

  Date: 12/08/2022

  Thank you for your recent letter regarding the complaint submitted to your organization by ********************** Zotec Partners, LLC provides medical billing management services on behalf Sound Physicians. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sound Physicians.
  
  Our review of the patients account has resulted in these findings:
  

  The email address listed in the BBB complaint has been removed from Sound Physicians billing system.
  
  We regret for the inconvenience this has caused *********************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I filed a claim with you, and it was resolved on 12-9-2022. I am now receiving more emails stating that I have an account with this company to pay for a medical bill at HOSPITAL MEDICINE OF FREDERICKSBURG LLC for care received at xBon **************** Cntr 935. We have never been to this facility; it is in another state. I have attempted to login with all birthdays associated with people in my household and none of their birthdays are a match to the system that is sending me these emails. Obviously, my email is still being used accidently or intentionally. The prior complaint with you was ID ********. I would like this resolved permanently this time. I have read multiple reviews of this happening with this company.

  please have my email removed permanently from their computer system.
  
  Regards,
  
  *********************

  
  

  

  Business Response

  Date: 02/14/2023

  The email address has been removed from the account.  We are working with our IT team to make sure that email address will not be attached to the patient's account again.  We apologize for the inconvenience 

  Customer Answer

  Date: 02/15/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

  However, if I receive this again next month or the next, I will continue to file these complains and I will not accept the business response on the next one.  
  
  
  

  Regards,

  *********************

• Initial Complaint

  Date:12/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radiology Consultants provided my wife with needed MRI, ******* and xrays during her hospital stay between July 28, 2022 and August 25, 2022 at the *******************************, in ********, **. We had been billed $1,153.00 for their service which we paid in full. On October 3rd, before making a full payment, I used their online service to pay and tried paying $100 of the bill but I got an error that it did not go through. I tried two more times and got the same error. On October 4th, I tried again, this time before checking my bank account, I was able to make a payment for the entire amount of $1,153.00 which was accepted. Later than day I checked my checking account to make the payment was accepted and discovered not only had the $1,153.00 been accepted, but so had the three $100 trial payments which their website said were not accepted. I called Radiology and explained my and their mistake and they put in for a refund of $300. On October 13th I called them again because I still had not received the $300, and I spoke to a supervisor who set it up for immediate refund which finally came on November 4th. But that was not before they had charged me another $100 on November 2nd. I had to call them again and ask for an immediate refund and to make sure they would not charge me again without a bill. they said they put in a notice to the billing department to remove my monthly billing. On November 16th I received my refund of $100. Now, on December 2nd, once again, they have charged me $100. It's bad enough they continue to charge $100 for no reason, but I have to call them to get a refund which takes them a couple of weeks to return. This is poor business. They admit when called that I owe them nothing and that they owe me a refund, so why don't they immediately return the money they are stealing without me having to call and ask for it?

  

  Business Response

  Date: 01/10/2023

  RE: ***************************

  Case #: 18518058

  Dear Better Business Bureau:
  

  Thank you for your recent letter regarding the complaint submitted to your organization by ****************************  Zotec Partners, LLC provides medical billing management services on behalf of *************************.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of *************************.
  

  As a result of these findings, we have taken the following corrective actions:
  

                

  • The recurring payment plan has been suspended.
  • A refund check for $200.00 is being sent to the patient.

   

  We apologize for the inconvenience this has caused ****************************  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

   

  If you have any questions, please feel free to contact me by e-mail at **************************************

  *******************************
  

  Manager

  Zotec Partners

  11460 ******************, Ste 200

  ******, **  46032

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

   

  I have been working with this company since October of last year and every time they say they have suspended my account the opposite is true. I have been charged three times now for $100, and every time I'm required to call them and ask for the $100 credit to be returned. I have yet to receive my $100 credit for December, and now they have charged me again for ******** even though they told me they suspended all recurring charges. 

  I have notified my bank about the situation, asking if there was anything they could do, and they said they would cancel all charges by ************* and are now looking into the matter. This company should be listed as a fraud or something. there is no reason why they should charge for something that is not owed and then require a person to call as ask for the credit which they will tell you takes 3 months to reimburse. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************

  
  

  

  Business Response

  Date: 01/16/2023

  A refund check for $200.00 was printed on 1/13/23 and mailed out to the patient.

  Customer Answer

  Date: 01/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Yes, I have received a check for the amount of $200. However, as I said before, I have had to get my bank involved by having them put a stop payment to this company as they have continued to charge me. 
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 01/30/2023

  The automatic payment plan was suspended and no additional charges were done since date of suspension.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st call 9/20/22 talked to ******* and she would not discuss this because of HIPPA even though I am POA for my Mother *******************, then 9/20/22 left a message for *******, ? spelling, the practice manager, still no return call then 9/23/22 talked with *************************, phone # ************, cell ************, and told her what was going on and she was going to look into it and get back with me, still no return call. Then on 10/11/22 I spoke with ***** again and she was going to talk to the practice manager and have them call me. NO ONE has called me back. I express my concern as Mother Ultrasound was not done on 7/22/22 it was done on 7/23/22 and it was an abdomen US not an echo as they have it listed. I just want this clear this up and pay Mothers bill if we owe anything. Thanks, ****

  

  Business Response

  Date: 01/06/2023

  Please see attached.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 8/22, after a 15 minute visit with an *** in an emergency room, Zotec Partners began sending me deceiving communication as ********* Services in the amount of $672.00. In a good faith effort to pay something to my local hospital while claims were settled, I signed up for a payment plan with mybill and paid ****** total in 2 payments of ****** each. Until today I was NEVER informed that the account on which I was billed anything older than 6/22 nor were there any balances open. In 10/22 Zotec corrected a billing error made by the *** and the contracted rate was paid to a physician not on their statement in October. I received a check refund this week. The amount is only ******, exactly half of what I paid. The Zotec statement I can now run shows that two ***** (NOT *****) insurance payments have been posted this month and balance of the ****** has been sent to yet another person as well as a collection agency (******** Credit) but the amounts and reasons are unclear and credits and debits do not balance. A Zotec representative told me today that the 1/19 claim was paid by insurance. I am astounded that a professional billing department in good conscious can send an individual a bill for $672 for a contract rate they know is $*****. I am equally astounded that a supposed medical billing firm can send money to now a third unknown person and unknown collection agency without notice or explanation to the responsible party on an account. I would like the additional ****** refund due to me and a clear itemized statement showing ALL debits and credits processed on the account for which they are holding me accountable. BBB Can you please help me? Thank you!

  

  Business Response

  Date: 11/29/2022

  Thank you for your recent letter regarding the complaint submitted to your organization by **************************  Zotec Partners, LLC provides medical billing management services on behalf of ******* ******************** Services PC.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of  Georgia ******************** Services PC.
  
  Our review of the patients account has resulted in these findings:
  
  An additional refund of $247.47 is in process and a check will be mailed to the patient.
  
  We regret for the inconvenience this has caused *************************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in refence to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  Until I receive this "promised check", I am unable to accept this response.    The response does not address why, as an individual, I received a bill for over $600 while the charges contracted and accepted from them by insurance was only $71.   

  I would hope you can help me obtain the answers to this question, along with a correction notification to the hospital involved that the initial coding was incorrect hence generating another medical bill I have that is unpaid by insurance and get me a clear itemized statement for my medical records.

  Thank you for your continuing help.    This s was more than an "inconvenience" and deserves much more than a "template" response.

  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************

  
  

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently awaiting my refund of $255.13 and I have attached the list of charges from Quest Diagnostics, the *** from Blue Shield of California and two payments/refunds already received from Quest. This is for lab tests done on date of 8/19/2021. The *** states my responsibility and the contracted rates for the tests that should have been adjusted. MyDocBill has adjusted only one of the lab tests and have refunded that appropriate amount. There has also been a partial refund on one of the tests but the adjustment has not been made on that charge as of yet.Since then there has been additional lab tests added to my account (new physical this year) where the balance is $68.61 which I refuse to pay as they still owe me money from last year's charges which were paid in August of 2022 by my insurance.I've spoken to the customer service rep 6 times and each time I get a different answer. I've sent the attached information 3 times with no response from MyDocBill. I do not want this to get to the point of having the new charge sent to collections and am trying to get this resolved asap.Thank you

  

  Business Response

  Date: 11/21/2022

  Thank you for your recent letter regarding the complaint submitted to your organization by ************************ Zotec Partners, LLC provides medical billing management services on behalf of Quest Diagnostics.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quest Diagnostics.  
  
  Our review of the patients account has resulted in these findings:
  
  Refunds are in process and will be sent to the patient.
   
  We regret for the inconvenience this has caused ***********************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is by far the worst company Ive ever dealt in regards to billing. This has been an ongoing issue. They used to send me statements via text and email for about a year and I would always pay on time. Suddenly I stopped getting ANY kind of statements. No texts. No emails. Nothing in the mail. In August I paid and after that got notification they sent it to collections. I called them and they SAID they would pull it out of collections. I refuse to deal with any collection agency, only the original creditor. Yesterday I went online, again NOT receiving any statements, to pay the rest balance off, and it said $0.00. I contacted them via their online form and they replied today saying it was in collections. I tried calling today to speak to a manager but was on hold for almost an hour and gave up, hence the BBB complaint. I want this pulled out of collections as I was told it would be so I can pay off the balance and God willing never deal with this terrible company again. I would rather have my next c-section with no anesthesia than deal with this companys billing again.

  

  Business Response

  Date: 09/27/2022

  Thank you for your recent letter regarding the complaint submitted to your organization by ********************  Zotec Partners, LLC provides medical billing management services on behalf of ******************************* P.C.  I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of ******************************* P.C. 
  
  Our review of the patients account has resulted in these findings:
  
  The balance of $176.37 was originally cancelled with the collection agency on 4/11/22.
  The patient was advised to call the billing company to set up remaining balance on payment plan if needed.
  Text messages including the link to the patients statement were sent on 4/18/22 and on 5/10/22.
  A pre-collection letter was sent to the patient on 6/19/22.
  The patient did not set up a new payment plan.The patient made $25 payment on 4/18/22 and on 5/13/22. 
  Due to no payments in June or July the balance of $126.37 was sent to the collection agency on 7/21/22.
  A supervisor will be reaching out to the patient directly to discuss account.
  The patient can either set up a payment plan with collection agency or pay balance in full directly to the collection agency.
  
  We regret for the inconvenience this has caused ********************  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  They must be missing some of their notes because I made a payment in August as well and called and spoke to someone that took it back out of collections and set back up the payment plan.  Furthermore I have NOT received any text message reminders since that.

  
  Regards,
  
  *******************

  
  

  

  Business Response

  Date: 09/29/2022

  The billing system records all payment plans established and there was no official payment plan set up.  Communication was sent out to the patient prior to account sent to collection agency. 

  The August payment is posted in the billing system but that payment was made after account was sent to the collection agency.

  Customer Answer

  Date: 09/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I NEVER received anything in the mail saying it was going to collection.  And again I will reiterate the fact that until the two random reminder texts they sent in April and May or whatever it was, I received no notifications from them since 2020.  If they are unwilling to pull it out of collections so I can pay it OFF to them, then I have no choice to take it to the next level and contact the *** to investigate since they have unfair billing practices sending a bill to collections that they repeatedly didnt notify me on.  I will also contact any necessary medical entities to investigate as well.  Furthermore, they also constantly lie, beginning with the person in August saying they were pulling it out of collections and then the person I spoke to yesterday said a manager would call me as I requested and instead they hide behind sending this response.

  
  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had labwork from dr ****** on 8-27-21 I received my first bill on Jan 2022. The explanation of benefits from my insurance company state that I do not owe the bill of $312.70 since ******************** is in my plan or in network with my insurance provider. I called my insurance provider upon receiving the first bill. They contacted Quest Diag and told me it was a contractual write off and that I didnt owe the money and an EOB was sent from bc/bs to Quest. The bills stopped for a couple of months then they began coming again. In May 2022 I called bc/bs insurance again and she called Quest and sent info to the and I was told no more bills would be coming since I didnt owe it. They were to accept what the insurance paid them due to contract with insurance company I continued receiving bills and once again I called Quest 8-5-22 and was told to email my EOB to them which I did I received an email stating case was open and would be resolved in 3-5 days. Nothing done once again. I have called Quest at least 5-6 times and myself and my insurance company has sent the documents they requested. They always say they havent received them and they havent been downloaded. Tonight again I spent over 1 hour on hold calling Quest since I received a FINAL NOTICE bill saying they were going to send me to collection agency. I spoke with a women explaining my frustration since I have been dealing with this for 9 months! She spoke to a man and they told me to email my EOB to his email address at Zotec partners.com since they could see how many time myself and insurance company had notified them. So I did this tonight and the email and attachment was undeliverable ! I have spent numerous hours on something Im not even responsible for and dont know what else to do. These people need to download the info into the system since all the representatives say they cant see the explanation of benefit forms. But they are billing insurance claims Thank you

  

  Business Response

  Date: 09/26/2022

  Response:
  Thank you for your recent letter regarding the complaint submitted to your organization by ************************** Zotec Partners, LLC provides medical billing management services on behalf of Quest Diagnostics.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quest Diagnostics.
  
  Our review of the patients account has resulted in these findings:
  
  The balance of $312.70 was adjusted on 9/22/22.
  
  We regret for the inconvenience this has caused *************************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/22 I began a payment process for 2 payments of $54.28. Like another complaint on this company, I was since charged a third time for $54.28 although I paid my account in Full on 9/2/22 prior to the Labor Day weekend. I have since spoken to Mydocbill and they have opened a case regarding the issue, but I am receiving the same answer I have received everytime I've called or emailed, "your payment has to be posted (which it has) in order for us to begin the refund progress". According to them, they only see 2 payments and of course not the third. I would like this issue to be resolved before I am indebted to mydocbill for a lifelong payment plan.

  

  Business Response

  Date: 09/21/2022

  Thank you for your recent letter regarding the complaint submitted to your organization by ************************** Zotec Partners, LLC provides medical billing management services on behalf of Quest Diagnostics.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quest Diagnostics.
  
  Our review of the patients account has resulted in these findings:
  
  Quest Diagnostics administrative office is processing refund for $54.28.
   
  
  We regret for the inconvenience this has caused *************************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. They have begun to process the refund that was requested. I appreciate your services.  
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Acct Number *****************, Lab Code ZOT, "Balance" of $368.17).My daughter had a doctor's *********** at CHOA on April 15th. The doctor ordered some labs.My daughter was unable to leave a urine sample, so they told us to come back a different time. She didn't wind up leaving any urine or blood samples.We wound up having the tests done by our primary care physician / processed by Lab Corp.Quest posted some results that were not consistent with my daughters prior or subsequent tests. The doctor ran additional tests to further confirm that the Quest results were not for my daughter.***** insists on charging us anyway. I am hard of hearing. Quest supposedly has a way to chat or e-mail them. Every time I go to that link, all they have available is a phone number to call them. When I first got through to them, they told me to work through the doctor - which I have done, but the doctor has no way to flag to them to indicate that the tests were run on the wrong patient.Now they have sent me a "Final Notice" bill and are threatening to send the bill to a collection agency.

  

  Business Response

  Date: 09/13/2022

  Thank you for your recent letter regarding the complaint submitted to your organization by ******************************** Zotec Partners, LLC provides medical billing management services on behalf of Quest Diagnostics.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quest Diagnostics.
  
  Our review of the patients account has resulted in these findings:
  
  The billing office called the lab location and location states specimen was received for lab testing and there are no notes indicating any patient label discrepancies between the specimen and request received.
  The patients father can reach out to doctors office to request a dispute and if doctors office does not agree that results were accurate for this patient they can work directly with client service team @ Quest for a review.
  
  We regret for the inconvenience this has caused *******************************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have reached out to the Doctor's ******* I have also reached out to ******************* billing department. I am not sure why the lab can't find any notes on this...  but I suspect it is because they are so disorganized. The doctor told me they have received a number of complaints about the lab... I worked with the doctor to have my child's *** run the labs (through LabCorp)... results attached... and you can see the results are rather different... according to both doctors, the results from Quest raise concerns about Kidney disease... which no other indicators have ever shown evidence of... all future labs will be run through the *** and not through CHOA.

  THE FACT IS MY DAUGHTER DIDN'T LEAVE A SAMPLE TO BE TESTED. I don't know if this is a fraud issue in the lab or what... but this isn't an issue of mixing up samples... this is an issue of being billed for a test that was ordered but where no sample was left! The Doctor ordered another set of labs... and again we will have the *** run them a couple of weeks before the follow-up appointment... 

  
  Regards,
  
  *******************************

  
  

  

  Business Response

  Date: 09/26/2022

  The specimen with patient's name was sent over by the referring doctor.  The billing office has adjusted balance of $368.17.  

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. I appreciate your help.

  Regards,
  

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• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with Zotec Partners/Quest Diagnostics regarding a refund check for payments they charged to my credit card on a paid in full account since Jan of 2022~ They owed me $55.04 and have sent me 1 check in **** for $27.52~ Every time I call I get a different reason why I havent received the check and they will escalate the issue~ I have talked to numerous team lead supervisors who do nothing to get this issue resolved

  

  Business Response

  Date: 09/12/2022

  A manager reached out to patient on 9/12/22 to review specifics of accounts.  A temporary hold has been placed on account to allow patient to review her personal records.