Complaints

This profile includes complaints for Denizen Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Denizen Management

  20 W Carmel Dr Ste 101 Carmel, IN 46032-3370

• 

  Denizen Management

  400 Burman Ave. Trotwood, OH 45426

• 

  Park Tower Apartments

  2515 Burnet Avenue Cincinnati, OH 45219

• 

  Denizen Management

  80 Twin Lakes Dr. Enon, OH 45323

• 

  Denizen Management

  2621 Hibiscus Way Beavercreek Township, OH 45431

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at *************** apartments in ************* ****. Management does not answer phones or gives proper communication to residents. Promised to fix the backed up drain issue in the parking lot at 5900 on may 15th but nobody showed up or gave us residents an update . Have multiple maintenance requests and safety concerns that have not been addressed. What is the problem and why does nobody answer the phones???

  Business Response

  Date: 06/04/2025

  The drain is scheduled to be fixed on 6/5/2025.  The office hours have been changed and this has now been communicated to all residents.  Also, the General Manager has informed me that she has reached out to Mr. ******* directly.  

   

   

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued my security deposit however there were multiple deductions that are not valid. My beginning deposit was $975. I was also charged 2 separate admin fees that were also paid by my last months rent, as well as ********************** My lease ended April 30th. When paying my April 2025 rent I paid for that months renters insurance. I am uploading my copy of the final bill and an email from the rental manager stating there was a credit issued to an account I was locked out of.

  Business Response

  Date: 05/27/2025

  Below is from the accountant on your property.    

  Her April and ******************************** charges were credited in May.  The credits were allocated to the Sewer Charges and not to the ******************************** charge.  Since the ******************************** charge remained "unpaid", the charge appeared on the original Move Out Statement emailed to *******.  
  
  In regard to the utility charges, the 5/1 utility charges were for the ************* period (two months in arrears).  We charged final utilities upon move out, which included a final monthly administrative billing fee.
  
  The original Move Out Statement, a revised Move Out Statement, and her ledger for May ( attached).  Your balance owed of $117.19 remains the same.  

   

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I did not live in the residence after 4/30/2025 so I should not have been charged for liability insurance. The utility charges were never changed from my final bill so there was no credit applied. 
  
  Regards,
  
  ******* ****
  

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff AT. A portion of the consumer's rent is payed by Section 8; the consumer pays $259.00 per month and Section 8 pays the remainder. In December of 2024, the business stated that rent must now be payed online and it is due on the 1st of the month. The consumer went online to pay $476.14 for rent and late fee for April and saw that $1,400.00 had been taken out of her account.  The consumer didn't understand why this amount was taken; the consumer has been unable to get an explanation from the business.  The consumer states that Section 8 pays their portion on the 4th of each month. The consumer was told by building manager (who is has now been fired) not to pay rent until the 5th of the month (after Section 8 pays their portion). The consumer has tried repeatedly to talk with the district manager but has does not get her calls returned. The consumer has put in a dispute with her bank. The consumer would like to have an explanation of charges regarding the $1,400.00 that was taken out of her account and the appropriate refund given.

  Business Response

  Date: 05/13/2025

  5/13/25
  
  We appreciate the opportunity to respond to the residentsconcerns and apologize for any confusion or frustration experienced regarding the rent payment and charges.
  Our records indicate that as of April 2025, there was a balance on the resident's account due to accumulated late fees and unpaid portions of charges from previous months. While the consumers share of monthly rent is $259.00, our system reflects that multiple payments were either missed,made late, or not processed in full. Unfortunately, this resulted in a higher outstanding balance than anticipated.
  
  When the resident submitted the online payment of $476.14,the payment portal was set to process the full outstanding balance on the account, which at that time totaled $1,465.00. This is a default setting in our online system meant to help tenants bring their accounts current, but we recognize that this may have been unclear or not properly communicated.
  
  We also acknowledge the residents statement regarding advice from a former employee to delay payment until after Section 8 funds were received. While this advice may have been given in good faith, it was not in accordance with company policy, which requires tenant portions to be paid by the 1st of the month, regardless of when Section 8 payments are posted.
  We sincerely regret the lack of communication the resident experienced in trying to get clarification and will ensure that a representative follows up directly to provide a full statement of account,including a breakdown of any late fees or charges applied.
  
  Next Steps:
  We spoke to the resident on May 13th and informed her that an overpayment of $622.00 on the account is being refunded to her Master Card that the initial payment was made with.
  A detailed account statement will be sent to the resident no later than May 20th, 2025.
  We will reach out to the consumer directly to discuss the findings and next steps.
  
  We are committed to resolving this matter promptly and ensuring better communication moving forward.

  Customer Answer

  Date: 05/14/2025

  Had been told when ******* first came up with te tenants new payment plan this could have been avoided, they DON'T communicate properly  with us at ****************, the new payment plan started in January 2025, I never knew about how they wanted me to pay my late rent fie April and that was my ONLY time being late with rent, at this apartment complex since I've been their they have changed management in the leasing office three times with another new manager just this past few weeks I've called Cooperate and NEVER had the opportunity to speak with ****** Morrus manger over **************** left numerous messages she called back once only because it was pertaining to rental insurance,  all I want in for them to be about their business and I've Saud that MANY times to Ellacott leasing office and to lady named Lortis at cooperates,  I even asked the leasing office for a work order that hasn't been dealt with yet, and it's been six weeks, I spoke with ******* in the off who took my work order, they are VERY  messy  that's why I give them ALLLLLL the he'll the rightfully  deserve,  so now that I know about how I should pay my rent, I and being a section eight recipient I am excepting their response, and want them like I've said DO BETTER  BUSINESS 

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Had been told when Denzien first came up with te tenants new payment plan this could have been avoided, they DON'T communicate properly  with us at ****************, the new payment plan started in January 2025, I never knew about how they wanted me to pay my late rent fie April and that was my ONLY time being late with rent, at this apartment complex since I've been their they have changed management in the leasing office three times with another new manager just this past few weeks I've called Cooperate and NEVER had the opportunity to speak with ****** Morrus manger over **************** left numerous messages she called back once only because it was pertaining to rental insurance,  all I want in for them to be about their business and I've Saud that MANY times to Ellacott leasing office and to lady named Lortis at cooperates,  I even asked the leasing office for a work order that hasn't been dealt with yet, and it's been six weeks, I spoke with ******* in the off who took my work order, they are VERY  messy  that's why I give them ALLLLLL the he'll the rightfully  deserve,  so now that I know about how I should pay my rent, I and being a section eight recipient I am excepting their response, and want them like I've said DO BETTER  BUSINESS 
  
  Regards,
  
  ******* ******

  
  

  Business Response

  Date: 05/19/2025

  *******,

  I am sorry that the communication has not been up to the standard we would like to see at this property.  As you stated, we have had General Manager issues.  We feel that the New Manager who we just placed at the property will do a better job once she gets up to speed on the processes.  Please feel free to stop by the office and introduce yourself to ****** ( the new General Manager) and ******* ( the Assistant Manager).  

   

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a rental application to Overture at Proscenium (managed by Denizen Management) on April 1st and paid a total of $380 in non-refundable application fees for myself, my co-signer, and my brother. From the beginning, communication was inconsistent and unprofessional.After taking the initial tour with the property manager, and submitting all of the necessary documents, I followed up multiple times by phone and email. I called three different numbers associated with the property multiple times, and on April 4th around 3pm, I finally received a call back from the property manager. It was a very brief phone call, and he stated hed been on tour all day and proceeded to ask for my rental ledger which I sent promptly that same weekend. I followed up again with more emails throughout the week asking for updates and confirmation, but I received no further response ************* April 14th, after over a week of silence, I sent a final email stating I would escalate the situation to the BBB and Attorney General. Only then did I receive a single brief email and one phone call, but those responses still did not address my original questions no confirmation of our application status, no clarity about the refund policy, and no acknowledgment of the messages I had already ******* that point, I no longer felt respected or valued as a potential tenant. This company took our money, ignored our communication, and failed to provide the service we paid for until legal pressure was ************* requesting a full refund of our $380 application fee and want this complaint formally documented so future applicants are aware of this behavior.

  Business Response

  Date: 04/16/2025

  Although we are not in total agreement with his complaint, we will refund the application fee.

   

   

• Initial Complaint

  Date:01/02/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The week of Thanksgiving the temperatures dropped and they are in charge of the heat. They left for the holidays with no care for us freezing. Finally I was able to get the health department 2 weeks later out and they did fix the heat; however for two weeks I was shut in one room of my two bedroom apartment with my children and I asked for a credit on the rent because I was unable to use my second bed room, living room, dining room or kitchen for two weeks. I was told "we'll get back to you" that was on the 5th no response. I received my rent today $1169. No kind of credit for not having and adequate living area and being confined to one room for two weeks. There was zero communication and they expect all the money, but refused to supply me withh all of my apartment

  Business Response

  Date: 01/01/2025

  We have not owned or managed that property for 8 Years.

  Customer Answer

  Date: 01/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Apparently they don't but it is magnolia pointe apartments located at ******************************************************************* 

  The only thing that the message says is that they don't own or manage it. So apparently the correct place was not contacted 

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  
  Regards,
  
  ****** *******
  

  Business Response

  Date: 01/02/2025

  Please see attached documentation from the period the heat was not working.  Also attached is history of weather temperatures.
  
  The timeline is as follows:
  
  11/21 - Email was sent to residents regarding heat
  11/22 Email was sent to resident regarding heat
  11/22 New space heaters were purchased and distributed to affected apartments
  11/26 Incoming call recorded from residents apartment, but the call was aborted
  12/4 Heat fully restored
  
  There were three other concessions were issued to residents in that building case-by-case in the amount of $100.  We will be happy to issue a credit to this resident as well.  ( Credit is issued) 

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management at apartment complex, charging wrong amounts, not cashing checks, trying to charge late fees when things arent late

  Business Response

  Date: 09/30/2024

  Thank you for giving us the opportunity to respond to Ms. ****** concerns regarding rent payment and billing issues at Carriage Hill Apartments. We sincerely appreciate all resident feedback, as it helps us continually improve our services. We are committed to addressing any concerns effectively and ensuring a positive experience for our residents.
  
  We understand the frustrations Ms. ***** has experienced regarding recent rent payment issues. As a valued long-term resident, Ms. ***** has always been important to our community. In this unique situation, we allowed her to continue paying rent via money orders, which is outside of our standard electronic payment system that includes options like our online resident portal, Flex, and CashPay.Unfortunately, due to our management team overseeing multiple properties, there was an unintentional delay in processing her recent check, as it did not include an apartment number or her name.
  
  Once we located the misplaced check, we immediately rectified the issue, including waiving the late fee for August as a gesture of goodwill. We have communicated with Ms. ***** about the benefits of utilizing one of our accepted electronic payment methods, as these ensure the most efficient and secure handling of rent payments.
  
  Additionally,we would like to clarify that the rent charges billed to Ms. ***** have remained consistent since we received notification from **************** regarding her portion. We always strive to accurately reflect any changes communicated by the ************************, and transparency remains a top priority in our billing practices.
  
  Moving forward, we are committed to improving our processes to avoid issues like this in the future. We are working closely with Ms. ***** to make her experience with us as smooth and pleasant as possible. We genuinely appreciate her continued residency and the opportunity to address her concerns in a satisfactory manner.
  
  Thank you for your attention to this matter. Should you require any further information or have additional questions, please feel free to reach out.
  
  Sincerely,
  Carriage Hill Apartments Management Teaml us why here...

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon supplying the required 60-day notice to vacate, I vacated my apartment at **************************************************************************************** on May 29, 2024 as stipulated on my Move-Out notice and returned all required keys and property. On Friday, June 7, 2024, I received via email from *************************, General Manager my Move-Out statement with itemized charges and the refund amount of my deposit due back to me ($1,481.38). The Move-Out request i provided clearly states my last date of occupancy as May 29, *************************************** the email by ******* has the move out dtae incorrectly as May 31, 2024. The evening of June 7, 2024, I sent an email back to ************************* asking for an explanation of why I was being charge an Administrative fee of $5.00 on 5/31/2024 that I had already paid the prior month and why there was another Administrative Fee of $5.00 on 6/1/2024 in addition to ******'s Insurance for 6/1/2024. I received no response to the email and sent another request on June 11, 2024 for a response/explanation which again went unanswered. The only amount that should have been deducted from the $1,540 deposit was $23.62 which I was informed would be outstanding. There is no valid reason for being charged that additional $25.00. I understand this is a minimal amount considering that I was returned the majority of my deposit, but it obvious I do not owe this money and I am requesting it be returned to me.

  Business Response

  Date: 06/26/2024

  I just double checked my email inboxes and found no email messages from ************************* regarding her security deposit concerns.  She likely responded to the Move-out statement from Rent Manager which is sent as a do not reply. Her concerns are easily explained, and I would have been happy to assist her had I known she had concerns.  Ms. ******* lease agreement ended on 5/31/24 and although she may have returned keys to the apartment beforehand on 5/29/24, she was responsible for the apartment rent and utilities as outlined in the lease until 5/31/24.  Although Ms. ***** may have indicated her vacate date as 5/29/24, her lease ended on 5/31/24 and a notice would not have adjusted that end date.  The move-out statement for Ms. ******* account reflects the equivalent of two months utilities as they are billed a month in arrears.  For example, **************** did not pay for utilities for the first month in her apartment until her 2nd month living in her apartment.  The amount deducted from Ms. ******* security deposit is accurate as shown on her final statement.  I am attaching the move-out statement, account ledger, and lease agreement. 

   

  Property Manager,  The Lofts at *************  

  
  

  Customer Answer

  Date: 07/01/2024

  I can only go by the information that was provided to me which was the move-out statement showing I was charged on June 1 ***************** and the Admin Fees for 5/29 and 6/1.  The ledger provided, which I was not privy to seems to justify the $25 charge in question.  Not sure why the move-out statement was not prepared with this information, but at any rate, I do not intend to squabble over this amount and will consider this case closed.

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had drain problems that have backed up sewage onto my floor multiple times and I cant get anyone out to fix the issue. Ive also had a cockroach infestation that has been a continuous problem for over a year now. Any time I have an issue with anything you cant reach anyone and they never take any time to reach back out. The problems continue to build and get worse

  Business Response

  Date: 04/09/2024

  From: **************
  Sent: Tuesday, March 26, 2024 9:32 AM
  To: *********************** <*********************>
  Subject: Correspondence Corporate
  
   
  
  First, I want you to know that our tech was there earlier this morning to address the washing machine issue. It was reported on Friday to ******* who own and operate the machines. We are contacting the water extraction company now. We had everything disconnected and someone said you keep going in there and hooking up even though you know it doesnt work. I dont have proof and it is here say so just FYI on that information.
  
   
  Also, I wanted to address the letter to BBB. I did a history review of your account and found that you have had the pest control company requested and they have been out every time you asked for service. They also notate the account every visit. I also contacted the owner of company for an update. A few reports from last July till now were varied reports. Some lives were found, some reports sited housekeeping issues, but the last 3.5 months no reports of live ones. This is confirmed by the company as well. Are you saying you are having issues again? If so, you have had no request, they just did a general request and found nothing on 3-21-2024.
  
  
  I have a work order for 3-15-24 which was closed because one of the Techs fixed the issue. I see no other work orders since June of 2022.
  
  If you need to contact us if you cant reach by phone leave a message or online request. We clear our voice mails twice daily. We are also open daily 10-5 and closed 1 hour over lunch you can come in person to discuss any issues. If you would like to set up a time with me, I would be glad to have a meeting with you.
  
  
  Sincerely
  
   
  
  **************
  
  District Manager

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards, the pictures above are from 4/7/24. This is 2 weeks after the last water incident and still has yet to be cleaned up by the apartment. And the unprofessionalism of **** for trying to place blame on anyone other than there lack of maintenance is sickening. I was the person Who called ******* distributing and the Apartment complex on both occasions.
  
  ***************************
  

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ********** estates on a yr lease. I notified ****** in writing, November 23 I couldn't renew my lease, I needed more space as I am having a baby in March24! I ask her if there was anythingI needed to do to the apartment to make sure to get my deposit back. She told me to have the carpets cleaned & make sure the apt was cleaned. I did have the carpets cleaned & the apt wad cleaned as well. When the movers were moving my stuff ****** the manager had an issue with them over parking while they were moving my things out I got a bill from the apt ************************* & was charged an early move out fee equal to rent, another month of rent, plus they are keeping my deposit, plus an additional 300 I paid above the normal deposit, which I was told I would get back plus interest being as it was added insurance for the complex against any damages. The bill they sent clearly shows 0 months left on my lease. The only damage is a mini blind they're charging me 55 dollars for, I did ask for the measurements so I could buy it but never got ********** ok with paying for the blind on their terms, that's fair but not all the rest of these charges.

  Business Response

  Date: 02/19/2024

  There was a billing error on this account. It has been corrected. The General Manager  has sent the corrected statement to the resident and updated the account.  This was *** on 02/06/2024.

  Business Response

  Date: 02/20/2024

  There was a billing error on this account. It has been corrected. The General Manager  has sent the corrected statement to the resident and updated the account.  This was *** on 02/06/2024.

  Customer Answer

  Date: 02/24/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  Sierra ******

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reported ceiling leak in bedroom on November 29th, 2023. Did not ************** so I called the office Friday December 1st and was told maintenance would be right up they never came. I called emergency maintenance 6 times before a tech called me back and I asked him to come secure the water somehow as it has been leaking on to my bed. He came at 9pm and stapled plastic to my ceiling. The roof repair still hasnt been made and now it has resorted to me moving my king size bed to my living room. The property manager has not apologized once and I have called corporate 3 times being told a district manager would call me and has not. I asked if i could be put into a hotel until repairs are done as it has spread across most of my bedroom ceiling, got on my personal items and carpet, unsanitary, black mold and smells horrible, leaking into a huge trash can that I have been expected to maintain and dump out multiple times myself and the property manager told me to sleep in the living room until monday or tuesday last week. Was then told they are trying to get to me by 12/22 a month after i reported it. Still nothing and still leaking. It is unsafe and unsanitary and the most rude, unprofessional management i have ever dealt with has literally had me in tears and having to stay with my mom as they have not even started repairs. I also asked for a credit on my rent for the days I cannot stay there which has already been close to 2 weeks now. No response. No updates. I go back 3 times a day to let my dog out and the water just keeps filling the trash can that im expected to handle. Absolutely smells horrible and is so unsanitary with dirty rain/snow/roof water and possible large quantity of mold.

  Business Response

  Date: 01/08/2024

  Hello ****,
  
  We apologize for the delay on the roof repair as it was out of our control. This is something that a licensed contractor/roofer must repair as our service techs do not have that capability to repair roofs. I do apologize that there was a delay in maintenance to provide a temporary solution. We promptly called the roofer upon being informed of your leak. The roofer came out and provided an estimate for the repairs. However, it was attempted to be scheduled through Dec, but the weather was not being cooperative as they can not repair in the rain and most of the month it has been raining. The roof needs to be dry to make the repair. We normally anticipate roof repairs to be repaired within a few weeks as roof *************** leaks etc are always a possibility and can take time to repair if outside contractors are required for it, but leaks are unpredictable and can only take action when informed. We again apologize that there were delays on the roof repairs and the inconvenience it caused you. If you have renters insurance depending on policy it may cover a hotel stay if necessary however, the leak was not to the extent that a hotel stay would have been considered necessary. As of 12/29/23 the roof repair has been completed and your drywall work is in process. We have inspected for mold, no mold growth was found. All wet/moistened drywall was removed to allow it to dry out and drywall was replaced. We understand the inconvenience and again apologize, and we thank you for your patience through this matter.

   

  Thank you