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Business Profile

Storage

Signature Self-Storage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Signature Self-Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Signature Self-Storage has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/10/23, I signed a rental agreement with Signature Self-Storage with intentions to store a car at their National Rd facility. Upon arrival on 5/11/23 I was informed that the only space with the dimensions needed to store the vehicle were on the second floor of the facility. This made the storage option an impossibility, as there are no accessible means to get to the second floor with a motor vehicle.*******************, the facility manager, acknowledged that the car could not be stored at their facility and cancelled the rental agreement on 5/11/23. While reviewing a recent credit start statement, I discovered that Signature Self-Storage has been billing my credit card since May, 2023 - although I never moved into or used any of their facilities or services.I've called and spoken to ******************* and/or her assistant every day since my discovery of the charges on 2/16/24. Both of the ladies agreed that the mistake was made on their end, acknowledged that they remember the scenario as described on 5/11/23, and stated that I should be reimbursed for all charges that were erroneously made to my credit card for services that were never rendered. I was later notified that *********************** manager - whose contact information she states she's "unable to share" - insists that Signature Self-Storage is only willing to reimburse for 2 month's worth of rental. This was after reminding them of their inability to provide a unit that I could use, as well as verifying through ******************* that I NEVER moved anything into the facility and ******* cancellation of the contract.When contacting the facility at ************, a message plays that notifies the caller that all calls are recorded. *********************** acknowledgement of the mistake and agreeing that I should get full reimbursement for TEN charges made for service that were never used should be easily accessible. ***** has not followed through on returning calls to me. I made my last call to request a resolution on 2/26/24.

    Signature Self-Storage is NOT a BBB Accredited Business.

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