Complaints

This profile includes complaints for byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  byrider

  12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

  
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  byrider

  575 Sagamore Pkwy S Lafayette, IN 47905-4737

  
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  byrider

  1186 E. Markland Avenue Kokomo, IN 46901

  
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  byrider

  2645 N. National Rd Columbus, IN 47201

  
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  byrider

  311 S. Scatterfield Rd. Anderson, IN 46016

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2011 GMC Terrain from JD Byrider at the Shadeland location in Indianapolis in August of 2021. This truck has been back in the shop for the same issue more times than I can count. After speaking to **** in the service department at this location several times, I informed her that I did believe the motor was going bad. To which she told me they would find the problem. After having this vehicle in there on many occasions for oil just completely emptying out of the vehicle, they diagnosed it as a hold in the dipstick tube for the oil. This was her solution. Not even a month later my car was back in the shop for the same issue, this time at a different location. Byrider has refused to provide me with any sort of credit. In fact has charged me for some of the repairs stating "they weren't under warranty". All service appointments were for the same issue. After repeatedly telling **** that the engine is going bad, the engine finally died. IT is no good as of 12/19/2022 and they are telling me 2-3 weeks to replace. After calling Byrider corporate again today, I was informed that as of December 1 Byrider no longer offers rental cars. But they sure want their biweekly payment. We have never been late on a payment nor have we missed any payments and this truck has been in the shop more than it has been on the road. We want a resolution to this ASAP. I am now without a vehicle ONCE AGAIN and I have HAD IT with Byrider. This company is a scam and they are terrible. Every single time I call corporate I get transferred back to the service department because corporate doesn't want to deal with the issues. **** at Shadeland location confirmed when corporate can't deal with an issue, they transfer it to the service departments. At this point we are done with Byrider. We have had it!!!! This is the worst experience EVER!! And I have been without a vehicle more than I have been with one since purchasing. What's the point?

  

  Business Response

  Date: 12/22/2022

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider. ***************************** is aggrieved by the mechanical difficulties he is experiencing with the vehicle.  
  

  ***************************** purchased a 2011 GMC Terrain on August 14, 2021 from the company-owned Byrider location on *************, in Indianapolis, **. The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  

  ******************** vehicle is currently in the service department at our company-owned Byrider on S. US31 in *************. The engine is being replaced under the service contract with a remanufactured engine. The disruption to the supply chain has caused unprecedented delays in parts and labor. ***************************** will pay the $50.00 deductible out of pocket per the service contract. ****************** was also advised on the Rental Reimbursement Program included in the service contract that this repair qualifies for - $25.95 per day reimbursement up to 5 business days. 
  

  We cannot adhere to ******************************* request to release him from his contractual obligations. ******************** vehicle is covered by a 48-month, ****** mile service contract that will cover the cost of any eligible repairs, and ******* will stand behind the service agreement.

• Initial Complaint

  Date:12/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased automobile through JD Byrider with **************. Purchase price exceeded car value by 3X and was deceived with additional service contracts added to the purchase price. Was not informed these were optional.

  

  Business Response

  Date: 12/20/2022

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the company-owned Byrider. **************** is dissatisfied with the overall price of the vehicle and that she was unaware that the service contract was an optional purchase.

  
  **************** purchased a 2015 Jeep Renegade on August 3, 2021 from the company-owned Byrider on ************* in ******** ** . The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first. 

  
  Byrider has written policies and procedures that govern our sales and underwriting processes.  The terms of the retail contract, including the payment amount, Annual Percentage Rate and total sales price were disclosed prior to and during closing, both in writing and orally.  **************** signed a Retail Installment Contract which secures her purchase.

  
  **************** also signed a Preliminary Purchase Agreement showing the service contract  as optional prior to signing all the closing documents. The optional service contract is cancellable. **************** can request the service contract to be canceled and a refund would be issued to her account.  She should contact ************** for information on the cancellation.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car in Jun from *** Byrider via financing the car through their company CNAC. Within 48 hours of buying the car I noticed a issue and went to return the car. They refused I even offered to just exchange the vehicle. They told me they would not return the vehicle. So I went ahead and put the vehicle in their shop. They ensured to schedule even a inspection of the vehicle for over a month out. As this was my only car I got it in a week later at the ********** JD Byrider where they looked it over and basically said nothing was wrong with the car. So I took it to the ******* Dealer to have them inspect the vehicle appx 3 weeks after purchase. The mechanic at the ******* dealer was kind enough to look the vehicle over for free and gave me a list of needed repairs the vehicle needed. - Head/possible motor replacement - Rear differential bushing -Rear strut - Transmission slipping likely needed replaced. I took this information to Monroeville JD Byrider where one of the manager took the print out from the ******* dealer and said they would send it over to corporate and refund or replace the car. Then a week later when I checked in they said they never got anything from me and that I would need to bring the car to their shop again. So I did at this point they basically told me they will not repair the car and that I had passed any legal time frame to return the car or enforce any legal matters against them. So already not being able to keep up with bills due to missing work so much over the car I was forced to take the car home and deal with it. I continued to drive it to work for another month until the transmission stopped going above 2nd gear then I parked it.

  

  Business Response

  Date: 12/21/2022

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider. ************************* is aggrieved by the mechanical difficulties he is experiencing with the vehicle.

  ************************* purchased a 2013 ******* Genesis ***** on June 4, 2022 from the company-owned Byrider location on *********************************** in ***********, **. The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first.  
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  

  On July 10, 2022, **************** reached out to the service manager at our Byrider location on ********************* in **********, ** with service concerns regarding the transmission shifting with a hard stall. An appointment was scheduled for July 11, 2022 but the service department was unable to duplicate this issue and no repairs were identified during this appointment. A follow-up appointment was scheduled for July 19, 2022 but the customer did not show up. No other service concerns were identified.
  

  We cannot adhere to ************************* request to release him from his contractual obligations. ************************* vehicle is covered by a 36-month, ****** mile service contract that will cover the cost of any eligible repairs, and ******* will stand behind the service agreement.

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was purchased July 23 car was purchased in the last 5 month since I've owned this car as of today 12.16.22 this dodge journey has broke down more then 7 times it has gone to the shop we're the car was purchased and they have not fixed the problem every time in goes in the shop the next day it brakes down again ... They have sold me a 17k car and won't fix the issue it's having and when they say it's fix 24hrs later I brake down again this is on going and all they care about is collecting theloan payment even if the car isn't running

  

  Business Response

  Date: 12/22/2022

  In the case of *********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. ************** is aggrieved by the mechanical difficulties he is experiencing with the vehicle.  
  ************** purchased a 2013 Dodge Journey on July 23, 2022 from the franchise-owned Byrider location in *****************, **.  The vehicle is covered by a 36-month,36,000 mile limited warranty, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. We recognize that Mr. ****** vehicle has had several recent mechanical issues. Beginning on December 12, the ignition cylinder was replaced. On December 16, a shift cable was replaced and most recently the fuel pump. These items were unfortunate but unrelated. Mr. ****** total out of pocket expense has been $107 since purchasing the vehicle. Byrider has in good faith stood behind the limited warranty.
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value ************** as a customer.  We look forward to our continued relationship.
  
  

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** Altama 2016 from on Monday December 5th 2022. I spoke with the representative about a chip in the windshield that need to be fixed and an ole change that needed to be done on vehicle as well as the driver side left back tire. **** and ***** both stated to have the repairs done. All repairs have not be completed and on Friday the transmission went out and they are not keeping in contact with about the repairs and keep giving me the runaround when it comes to my complaint.. I also would like to file a complaint against the finance company CNAC who I believe are working with the company on financing lemon cars but still require you to pay in the loan however will not assist you in any way with unwinding they loan or hold the dealership accountable.. I believe they are fraudulent and scamming customers.

  

  Business Response

  Date: 12/27/2022

  In the case of *********************, Complaint Number: ******** we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ************ is aggrieved by the mechanical difficulties he is experiencing with the vehicle. 
  
  **********************; purchased a 2016 ****** Altima on December 6, 2022 Year from the franchise-owned Byrider location on ************************************************************************************************************; The vehicle is covered by a 30-month, ****** mile service contract, whichever occurs first.  

  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. ************ visited the service center on December 6, 2022  stating the oil level was low and he was concerned about the tire pressure in one tire. The franchise owned Byrider performed an oil change and did not find the tire to be low on pressure. ************ drove the vehicle and agreed the tire seemed fine. He was advised to keep an eye on the tire and if a problem presented itself to bring the vehicle in. There was no charge for the service visit on the 6th.

  
  Unfortunately, the vehicle was back in the service center on December 14, 2022. It was determined that the vehicle needed a transmission. The parts were promptly ordered and arrived on December 15, 2022. The repair will be completed as soon as possible, prior to returning the vehicle to ************, the service center will test drive the vehicle to ensure it is operating properly. ************ is eligible for a rental reimbursement, should he need alternative transportation during the time the vehicle is being repaired. The service center has tried to reach ************ upon receipt of this complaint but has been unsuccessful. Byrider will stand behind the service agreement and will replace the transmission. 

  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value ************ as a customer.  We look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had my car since 2020 and ever since Ive got it theres been literally issue after issue. First with my tires/ brakes causing my first accident. Then My steering wheel locking up and then taking forever to fix it. My car making weird noises and them trying to tell me its fine. Then now the air bags have deployed on their own and caused an accident when Ive been telling them something else was wrong with the vehicle because the radio continuously wasnt working and the horn hasnt been working for half this year. Which I informed them multiple times but they kept saying it was fine in their end instead of actually putting in work to check it. Due to this it has put my family and health at risk. Im pregnant and I also have a 7 year old and 9 month old baby. Which due to their incompetence, the baby and I were put in ***** way and suffered trauma due to the accident. Now because of this my family has no way to provide. The least This place couldve ever done every time was give me a vehicle to use while they fix whatever issues were with the one I have now instead of continually sending me away.

  

  Business Response

  Date: 12/20/2022

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  *************************** is aggrieved by the mechanical difficulties she is experiencing with the vehicle.
  

  **************** purchased a 2012 **** Focus (******* miles) on October 31, 2020 from the company-owned Byrider location on ******************* in ***********.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  

  On December 14, 2021, **************** reached out to our service manager stating her airbag went off for no reason which caused her to hit a pole.  Our Service Manager contacted a **** dealership asking if there were any open recalls and was informed that there were no recalls and advised us to contact highway patrol to have the car inspected by NTSB so they can inspect the system and see what could have caused the sequence of events before the crash.  *********** Manager was also informed that if the airbag did go off for no reason, *************** may be able to file a claim with *****  *********** manager did call and relay this information to **************** but to the best of our knowledge this was not done. Servicing the airbag is not a covered item on the vehicle service agreement. 
  

  **************** brought her vehicle into the Amherst location for a check engine light on
  January 19, 2022.  There were also complaints of a hard start after getting gasoline and an inoperable horn.  *********** department determined the purge valve was bad and replaced it.  They were unable to duplicate the issues with the horn as it was functioning at that time.  Byrider has acted in good faith honoring the vehicle service agreement. 
  

  Byrider strives to achieve the satisfaction of every customer.  We apologize for any inconvenience the issue may have caused and we value **************** as a customer.  We look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I took our Dodge Charger to ****By rider on November 24 to be fixed. I have called they kept telling me they were working on it then on December 2 they told me it wasn't at there shop it was in ********. I called today they said they were taking it Tuesday December 13 it had to go to the Dodge shop to be programmed. I want to know why it took a month while the gave me the run around. It is supposedly going to be covered under warranty. They aren't sure yet. If it is we have to pay $53. I don't feel we should have to pay anything beings by the time it g does to get programmed we will have been without the use of our vehicle for a month which is utterly ridiculous. We had to pay people f or rides to appointments and the store. Plus we still h.ad to make a $411 payment without use of our vehicle.

  

  Business Response

  Date: 12/19/2022

  In the case of Ms. ****************************** Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  Ms. ***************************** is aggrieved by the mechanical difficulties she is experiencing with the vehicle.  
  

  **************** purchased a 2009 Dodge Charger on March 5, 2020 from the company-owned Byrider location on State St in *********, **.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  

  **************** brought her vehicle into the Hermitage location for service on November 22, 2022.  The vehicle was transported to our ********, ** location for the repairs.  Byrider was unable to duplicate the issue for several days; however, once the electrical issue was found, we were able to order the needed parts. The Transmission Control Module was ordered but unfortunately, it is difficult to get parts quickly due to unprecedented delays in the supply chain and we had to wait a week for the module to be delivered.  An appointment is scheduled for December 20, 2022 to get the Transmission Control Module programmed.  
  

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value **************** as a customer.  We look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach someone at JD Byrider about my vehicle since October, 2022. Nobody from the service department (******, ****) will call me back. I am waiting for a new engine, that I was told is covered under my warranty. This originated at the ******, **** location, which closed on 10/31/22. I was then sent to the Lima, **** location, but after weeks of trying to reach them, they told me I need to deal with the ****** location. I have now been trying to call the ****** service department, leaving numerous messages since they never answer their phone. I reached out to the ***** who also left messages for the ******, **** service department. They won't even call them back. This is a 3 month problem with **** Byrider and my vehicle barely runs. I am paying for weekly oil changes to keep my vehicle running as long as I can. I need someone to take this matter seriously and call me back asap.

  

  Business Response

  Date: 12/12/2022

  
  In the case of  *********************************, Complaint Number: ********, we have investigated this matter with the company-owned Byrider.  ************************ is dissatisfied with the mechanical issues she has experienced with her vehicle and not being able to get a hold of our service department. 
  

  ************************ purchased a 2015 Kia **** on January 1, 2021 from the company-owned Byrider in ******, ****. The purchase included a 48 month/60,000 mile **************** Agreement.  
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. 
  

  ************************ brought her car in for an oil leak.   Unfortunately, the ****** **** location is now closed. The ****** service center has reached out to ************************. An appointment scheduled to diagnose the vehicle and make any repairs necessary on December 19, 2022. Byrider will stand behind the service agreement.
  

  
  

• Initial Complaint

  Date:12/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a vehicle from JD Byrider. When I realized, I was going to have difficulty with having to make payments twice a month, I went to a credit union to discuss refinancing. It was at that time that I learned the vehicle was worth approximately 1/2 of what I financed for. Additionally, I didn't understand the how the financing of the down payment work. The way this loan was written, I cannot afford this. It was not clearly explained to me and I feel that they took advantage of my lack of credit history and my lack of understnading how loans work.

  

  Business Response

  Date: 12/09/2022

  In the case of *********************************, Complaint Number: ********, we have investigated this matter with the company-owned Byrider. ************************** is dissatisfied with the overall price of the vehicle.
  

  ************************** purchased a 2012 **** Fusion on November 2, 2022 from the company-owned Byrider on ************************* in ******, **** . The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first. 
  

  Byrider has written policies and procedures that govern our sales and underwriting processes.  The terms of the retail contract, including the payment amount, APR and total sales price were disclosed prior to and during closing, both in writing and orally.  ************************** signed a Retail Installment Contract which secures his purchase.

  One of our Regional Managers reached out to ************************** on December 7, 2022 to discuss the complaint; however, ************************** did not wish to speak to anyone regarding the complaint and ended the call. 
  

  If ************************** would like to discuss his options, he can contact the ******, **** store at **************.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [BBB transcription, see attachments]The receipts are numerous pages where they claim to Fix it but never Fixed it. It kept breaking down. The car was under warranty while they were Fixing it but it never got Fixed. They stopped the rental on 11/11/2022 they had been paying it for awhile. This car has been to **** then Found out ************************* since Sept 21. Byrider had them to bring it back after we left ************************* and its just sitting. Lies are being told on service manager and manager *************************.

  

  Business Response

  Date: 12/09/2022

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the company-owned Byrider. **************** is dissatisfied with the mechanical issues he has experienced with his vehicle. 
  **************** purchased a 2012 Jeep Grand Cherokee on December 3, 2020 from the company-owned Byrider on *************** in ******, ****. The vehicle is covered by a 48 month, ****** mile service contract, whichever occurs first. 
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  Service records indicate that **************** has driven the vehicle more than ****** miles. Byrider has acted in good faith in repairing the vehicle under the terms of his service agreement and will continue to do so. Rental is not a covered item under the agreement but was provided in the past a gesture of goodwill. Unfortunately the rentals are no longer being offered.  
  The vehicle has been sent out for repairs and is currently undergoing diagnostic testing.
  
  

  Customer Answer

  Date: 12/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ********************;

   

  So on 11/11/22 my car was at ************** after I eft ************** Byrider had ************** return it to Byrider so since 11/11/22 My car has been sitting on there parking lot in the same current spot I havent heard from Byrider at ALL i left you a voicemail no call yet I would like to know who is fixing my car and where at i would to know the person name and when this took place maybe someone from the BBB should go there themselves cause nothing is being done I also would like for my car to be fixed or or to be paid off and for Byrider not to contimue to lie to you guys and me. It is not fair that I have been paying for weekly  rentals  so much a week just to get to work and by and I still have to make payments on the car that is sitting

  
  

  

  Business Response

  Date: 12/22/2022

  Byrider has acted in good faith in repairing the vehicle under the terms of his service agreement and will continue to do so. Rental is not a covered item under the agreement but was provided in the past a gesture of goodwill. Unfortunately the rentals are no longer being offered.  Byrider has not been able to duplicate and diagnose the intermittent no start issue and will work with **************** directly, should he want to transport the vehicle to another dealer for diagnostics.

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************

   

  They are not trying to help me or fix my vehicle it should be against the law what they are doing to me and how they are treating me my car is dreading sitting in the same spot for over a month  not being looked at or attempting to fix it they are doing everything to avoid me and not fix it