Complaints

This profile includes complaints for byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  byrider

  12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

  
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  byrider

  5055 South US highway 41 Terre Haute, IN 47802

  
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  byrider

  1061 Chester Blvd. Richmond, IN 47374

  
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  byrider

  506 E. McGalliard Rd. Muncie, IN 47303

  
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  byrider

  575 Sagamore Pkwy S Lafayette, IN 47905-4737

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 07/25/22 I dropped my 2012 white ****** Altima off at JD Byrider on *************** ********** ** due to me calling complaining that my vehicle was having issues accelerating and a possible oil leak somewhere, I was informed that they would have my bed for atleast two days for diagnosis testing (thats reasonable). On 07/27/22 I got a call from ******* she stated that the acceleration issue was due to wheel bearings that needed to be replaced and the leak was grease from a front mount. Im out of my warranty but I still decided to have them fix it. Later that evening got another call stating my car was fixed and the total would be $595.00 , said I would pick up on Thursday 07/28/22 after work due to work and traffic jd byrider accepted my payment over the phone. Picked my car up 07/29/22 around 6:03pm because service closes at 6 so my keys was in the front office, after receiving my keys and test driving my vehicle my car is making a loud noise almost like a dragging bucket sound that it never made before dropped off. So on Friday the 07/29/22 I called jd byrider and complained about the noise and someone told me to bring the vehicle back up there so we could do a test drive, during test drive the tech said he know what the problem is but is unable to tell me the problem and that I would have to talk to the ladies at the desk(service ***** the service basically told me that I would have to schedule another appt and pay a service fee just for them to tell me the issue and pay another payment and said they was full today and couldnt get my car looked. I never had any issues with my vehicle until this experience even when I took my car there a few months ago for a transmission issue not person said anything about wheel bearings but jd byrider said supposedly my car was making noises when I dropped it thats a lie, and they trying to cover up their mistakes.

  

  Business Response

  Date: 08/10/2022

  In the case of *******************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ****************** is dissatisfied with an experience she had at Byrider service. 
  

  ****************** purchased a 2012 ****** Altima on Jun 14, 2019, with ****** mile on it, from the Byrider location on *************** in **********, ********.  The vehicle was covered by a 48-month, ****** mile service contract, and currently her vehicle has ******* miles, which means she is over the service contract mileage. 
  

  We have honored the terms of the service contract and have acted in good faith to resolve ****************** mechanical concerns with the vehicle.  ****************** was in for service recently on July 27, 2022.  The repairs were completed and the vehicle was returned to ****************** on July 28, 2022.  She paid for the cost of those repairs in full, due to the vehicle no longer being eligible for coverage under the vehicle service contract.  
  

  ****************** had a follow up service appointment scheduled on August 4, 2022 for us to assess the vehicle.  She did not show up for that appointment.  During a follow up phone call with her on August 10, 2022, we offered to cover the cost of any future repairs, up to the amount she paid to replace the rear wheel bearings, and ****************** seemed satisfied with that resolution.  
  

  We apologize for the inconvenience this matter has caused and value ****************** as a customer. 
  

  
  

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Financed a 2012 ***** Cruze for $1,500 they charged me ***** $400 every 2 weeks I had the car for 6 days and it broke down they fixed the issue the next week it broke down again they fixed that issue then a week later the car broke down again I asked for them to give me a different car they refused so I refuse to take the car back I lost my job in my place of due to the fact that the car broke down on me and I kept having issues with the car

  

  Business Response

  Date: 08/01/2022

  In the case of ***************************, Complaint Number: 17600074,we have investigated this matter with the full cooperation of the company-owned Byrider.  **************** is dissatisfied with mechanical issues he experienced with his vehicle. 
  

  **************** purchased a 2013 Chevrolet Cruze on April 19, 2021 from the company-owned Byrider on ************* in **********, ********.  The vehicle was covered by a 48-month, ****** mile service contract, whichever occurs first. 
  Byrider honored the terms of the vehicle service contract at all times and acted in good faith to resolve Mr. ******* mechanical issues. Records show that **************** was in service twice, but it was for different repairs.  He did not incur any out of pocket expenses towards repairs.  

  **************** defaulted on his retail installment contract.  After attempts were made to contact him and assist with rectifying the default, the difficult decision was made to repossess the vehicle.   The vehicle was still at the service department, and Byrider retained the collateral in full satisfaction of the contract, releasing **************** from his contractual obligations.  The tradelines were deleted and are not present on his credit report.  
  

  Additionally, **************** was eligible for rental reimbursement, per his vehicle service contract, and he could have taken advantage of that option to assist with his transportation to and from work. 
  

  We apologize for the inconvenience this matter has caused, and we wish **************** the best in his future endeavors. 
  

  
  

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle 07/2021. My vehicle is a used **** 500L Trekking 2014. The vehicles engine just stopped working 04/2022. I was in warranty and took it in to the service center of JD Byrider. I was advised that the vehicle would be ready in about 2 months. I called in 2 months the vehicle was still in line waiting to be repaired. I called again once weekly for a few weeks. I was never given an update that I didn't solicit myself. Eventually I was told that the vehicle was fixed but the new part didn't work and they have to now repair it again. I've still had to pay on this vehicle and haven't been late w/ a single payment since they've had it in their possession. I then find out that this is the same for a lot of people, per the reviews including my sister whom I referred to get a vehicle from there. The vehicles seem to work briefly and they you have to take it in for them to repair it and it almost always breaks again. There is something wrong with those vehicles. I want my vehicle to be replaced and the balance that I've paid already applied to a different vehicle or I want them to cover my car payments from April of 2022 through July of 2022. This has been a nightmare. When I get there the manager asked me if I needed him to wait for me to transfer funds before I swiped my card. I'm not sure if they ask everyone this but it was super inappropriate

  

  Business Response

  Date: 07/27/2022

  In the case of Imani *********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ************************* is dissatisfied with the mechanical issues she has experienced with the vehicle and the time it took to repair the vehicle.  
  

  ************************* purchased a 2014 **** 500L on June 26, 2021 from the franchise-owned Byrider on ************************************************************************************************************; The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  The franchise-owned Byrider has honored the terms of the vehicle service contract and acted in good faith to resolve Ms. ***** Rahims mechanical concerns.  Her vehicle has been repaired and returned to her.  However, her vehicle did take longer than expected due to some unforeseen issues with a part.  In a gesture of goodwill, the franchise-owned Byrider has offered her a free oil change and some service repair credits for her to use in the future.  

  We apologize for the inconvenience this has caused, and we value ************************* as a customer. 
  

  
  

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started financing my vehicle in February of 2021 a 2010 ***** CX-7. The transmission went out round August of 2021. I returned the vehicle for a new transmission to be placed & got it back in January of 2022. And now it's just July of 2022 & the transmission is failing again after they've allegedly put in a new one. Byrider needs to be shutdown completely everywhere. It makes no sense for someone to have to pay money for something that they can't even enjoy. At this point I would rather have another vehicle because this is jus sad.

  

  Business Response

  Date: 07/26/2022

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ****************** is dissatisfied with the mechanical issues she has experienced with the vehicle.  
  
  ****************** purchased a 2010 ***** CX-7 on January 30, 2021 from the franchise-owned Byrider on I-55 North in *******, ***********.  The vehicle is covered by a 24-month, ****** mile warranty, whichever occurs first.  
  
  The franchise-owned Byrider has honored the terms of the warranty and has acted in good faith to resolve Ms. ******** mechanical issues. Ms ******** vehicle is scheduled to be picked up on July 26, 2022 for further assessment and to determine the best course of action moving forward.
  
  The franchise-owned Byrider apologizes for any inconvenience this matter has caused and remains committed to honoring the warranty and working towards a resolution.

  Customer Answer

  Date: 07/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************

  Because the business did not come to pick up my vehicle during this time frame due to driver having COVID which I don't understand because I wouldn't had have to come in contact with him anyways. Then they want to charge me a tow-truck fee to come get the vehicle which I feel like shouldn't be my responsibility. They supposedly fixed this issue when they had the vehicle the first time during Oct. 2021- Jan.11 2022. I was told then they was replacing the transmission and come to find out they only put a new part on it after keeping the vehicle for 2months and the payments were made faithfully consecutively on time. Then I'm being bombarded with unprofessional manners about current payment which is just due today 07/30/2022. And they called a reference and spoke in unprofessional tone. Saying I had until 4:30 pm 07/30/2022 to contact them for payment but you don't want to attend the issue at hand properly. I just want a whole other vehicle at this point because this vehicle is a hazard and danger to myself and others when driving. They don't have a loaner so that I may be able to get back and forth to work to be able to make payments but they will say that is why I should have insurance and I do through them . And even if I had my own personal insurance I still feel they are liable for me having transportation because they are the ones who supposedly serviced the vehicle after the transmission went out the first time. And to have the same problem again is outrages and an inconvenience to me. They can call for payment but can't call to be of service. I was lied to about the service department was waiting for a new transmission to come in when this all started only to find out 6months later it wasn't a new transmission which would probably would've resolved the issue and prevented it this time. What was the purpose of keeping it for a whole 2months only to replace a part but had me thinking it was a whole new transmission. Come on that was very deceiving on their part and I didn't anything but to accept what they said because I'm nota mechanic. I need a better resolution other than hounding me about this one payment they think they're not going to get for this lemon they are trying to sell me and get me a vehicle that is dependable and safe to drive. Because at this point I feel I need to start seeking legal representation. And I had to call each time about the tow  truck driver coming out only to find out I'll be charge. And it the vehicle isn't running properly to drive from ********** to ********* because of the issue I'm experiencing with it.

  
  

  

  Business Response

  Date: 08/10/2022

  When the franchise-owned Byrider followed up with ****************** about sending a tow truck to pick up her vehicle, she stated that she could not be without a vehicle and did not want it to be picked up.  ****************** further has not made any attempts to bring the vehicle to service or make contact to schedule a future pickup since our last communication.  As a result, the franchise-owned Byrider has not been provided the opportunity to address her concerns.  The franchise-owned Byrider remains committed to reaching a resolution with ****************** when she determines the best availability to have her vehicle picked up or brought in for repair.  

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from byrider on the shadeland Avenue location kj the sales rep pushed me into what he said was the only vehicle I qualified for I bought it and immediately upon leaving there lot the check engine light came on I called for days many many days to the service department never got a call back the car then starts dying while in midst of driving with no warning in the middle of intersections almost got hot many times finally they tow it in it sat for 49 days in there service department when I picked the car up the following day the check engine light came on as soon as I again left the lot and started doing the exact same thing died in the middle of an extremely busy intersection the fixed nothing yet charged me ****** for repairs and it sat 49 days there me no car my job depended on me having transportation the refuse to remedy the situation and when I call no answer I either want a different vehicle my money back to go else where to buy an new car or I guess we go to court one should buy from them unless a certified mechanic is with them to inspect the car

  

  Business Response

  Date: 07/26/2022

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ******************** is dissatisfied with the mechanical issues she has experienced with the vehicle and the length of time it takes for service to repair the vehicle.  
  
  ******************** purchased a 2012 Jeep Patriot on October 28, 2021 from the company-owned Byrider on ***************************************************************, Indiana.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  We have honored the terms of the service contract and acted in good faith to address Ms. ********* mechanical issues.  We have been in contact with her to address her most recent concerns.  In a gesture of goodwill, on July 20, 2022, we arranged for her to have a rental vehicle to help ease her transportation needs while the vehicle is being assessed and repaired.  The repairs were completed and the vehicle was ready for pickup on July 25, 2022.  
  

  We apologize for the inconvenience this matter and we value ******************** as a customer. 
  

  
  

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sold vehicle with warranty and vehicle has been taken back three times, kept for up to 30 days our more and return not *********** service technician stated additive (oil) was used to fix the problem. I have no transportation, will not issue rental car. This company will not honor the warranty they sold me. They keep patching the problem. I received the car back yesterday with the same problem!!! Noise from the rear end because the gears our bad and oil will just make it quiet for a while.

  

  Business Response

  Date: 07/19/2022

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ****************** is dissatisfied with the mechanical issues he has experienced with his vehicle and the length of time it takes to complete repairs.  
  

  ****************** purchased a 2011 ************* E on August 25, 2018 from the company-owned Byrider on ***************************************************************, Indiana.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  We have honored the terms of the vehicle service contract and acted in good faith to resolve ******************** mechanical issues.  ******************** vehicle required Mercedess parts for the repairs, which unfortunately took longer to source.  Through the vehicle service contract, ****************** has eligibility for rental reimbursement up to a certain amount per the contract. 
  

  Currently, ******************** vehicle is being worked on by the service department to address an issue with the rear differential.  The front differential was replaced previously.  
  

  ****************** has had the vehicle for almost 4 years.  Over time and with continued use, repairs and maintenance will be required to keep the vehicle in good working condition.  
  

  We apologize for the inconvenience this has caused ****************** and we value him as a customer. 
  

  
  

  Customer Answer

  Date: 07/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Vehicle sold with warranty and service at Shadeland location in Indianapolis has had my vehicle for a total of approximately 5 months and car is still not fix. Noise in the rear rumbling noises. Im continuing to pay for something I dont have, and see no reason why the repairs cannot be made.
  

  Desired Resolution:

  Billing Adjustment

  Regards,
  
  ***********************

  
  

  

  Business Response

  Date: 10/08/2022

  We have honored the service contract at all times, and we have acted in good faith to address ******************** concerns.  Due to the global supply chain issues and the specialized parts that are required to service ******************** ************** delays have occurred with getting this vehicle fixed.  The vehicle is currently at ********************************* for repairs to be completed.  They have estimated that they should be able to get the vehicle in during the week beginning on October 10, 2022.  We remain committed to ensuring the repair of ******************** vehicle and we apologize for any inconvenience this matter has caused. 

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from a woman names ******** who told me I did not make my payment, and I was getting removed from the program, she was extremely rude. I did make my payment and I sent proof to the finance manager named *********************** who was extremely helpful, he found out where my payment went. Also, I have had service issues with my car, and they have not been taken care of with the *********** Byrider either. They tell me they have no manager onsite for service. My convertible top leaks and my carpets are soaked, and I have no air in my car and this has been since day one. *********** Byrider people are very rude and have attitudes and I am about ready to give this car back. This is terrible customer service, and I would like all my money returned that I paid into this car. I have a heart condition and strokes and this company has caused me too much stress. I want to return the car and get my money refunded asap. My name is ***********************

  

  Business Response

  Date: 07/18/2022

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ************ is dissatisfied with the mechanical issues she is experiencing with the vehicle.  
  
  ************ purchased a 2009 Pontiac Solstice on May 9, 2022 from the franchise-owned Byrider on ************************************************************************************.  
  
  Ms. ***** vehicle is covered by a 24-month, ****** mile service contract, and typically, any eligible mechanical issues are addressed by service under the contract.  However, as a gesture of goodwill, the franchise-owned Byrider has offered ************ the option to be released from her contractual obligations, without a refund.  She accepted this offer on July 14, 2022 and is scheduled to return the vehicle on July 22, 2022.  
  
  The franchise-owned Byrider strives for the satisfaction of every customer and apologizes for the inconvenience this matter has caused.

  Customer Answer

  Date: 07/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************