Complaints

This profile includes complaints for byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  byrider

  12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

  
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  byrider

  5055 South US highway 41 Terre Haute, IN 47802

  
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  byrider

  1061 Chester Blvd. Richmond, IN 47374

  
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  byrider

  506 E. McGalliard Rd. Muncie, IN 47303

  
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  byrider

  575 Sagamore Pkwy S Lafayette, IN 47905-4737

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an accident on 10/03/2022 with the vehicle I financed from JD Byrider. So someone called me and tells me my insurance payed it off that I can get into another vehicle. After review and the processing the application I'm told that I can't finance. My jobs legit I'm self employed as an Personal Care Assistant/ teacher. I can use the vehicle to get a summer job with Amazon so why was there a problem? It just seems fishy.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed my car in January of 2022 and I have had to take my car back to them for repetitive repairs and thousands of dollars in repairs totaling around $4,000 or so. I have had to obtain rentals several times due to extensive repairs that I've had to pay out of my own pocket for a portion of the rentals. I am having to pay money, time, and stress for a car that keeps having to go back for repairs in much-needed and important areas. With how many issues this car has had and how much things are continuing to mess up and I need something safe for myself, any passengers, everyone around me, and the environment surroundings and this car has proven to not be in less than one calendar year.

  

  Business Response

  Date: 11/02/2022

  ******************************* purchased a 2015 Chevrolet Captiva on January 13, 2022 from a company owned Byrider in ********, **. The purchase included a 36 month/36 mile optional service contract. While we understand that dealing with any service issue is frustrating, a preowned automobile will require routine repairs and maintenance to ensure its continued operation. Service records show **************** has driven the vehicle more than ***** miles since purchase and is still covered under the service agreement. A service appointment is scheduled for Nov 9, 2022 to evaluate the vehicle. Byrider ****** to achieve the satisfaction of every customer and will stand behind the service agreement. 
  
  

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/26/2022 dropped car off to be looked at due to transmission not shifting. Was told needed new one and need to be ordered which would take about two weeks. I was told to come pick up car as they were behind and would call when parts were in and could drive it since was being replaced. Got a call to drop car off Monday 10/10/22 **** am which I was told was the day my service was to begin. I called Friday 10/14/22 to check status of my car and was told was told car was even in garage yet and was next to go in. Today 10/19/22 called again to check and was only told it was being worked on. I asked to speak to Corp to file complaint or get info like maybe issues installing. Supervisor *** places me on hold and sends me to **************************** when im in ohio. I called back to see why and to speak to a supervisor which turnout to be this *** employee and had no answers to any questions. while on phone with other service department says this is a 3 day job maybe. So now I have to make a car payment plus services fees in same week how much money they think I have if was rich wouldnt have gotten a over priced car.

  

  Business Response

  Date: 10/28/2022

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  **************** has expressed his dissatisfaction with some mechanical issues he has experienced.  
  

  **************** purchased a 2010 Chrysler Traverse on November 27, 2020 from the company-owned Byrider on **************************** in ********, ****.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  We have honored the terms of the service contract and have acted in good faith to resolve ****************** concerns.  All eligible repairs have been covered under the service contract, and in a gesture of goodwill, some repairs not eligible for coverage were also covered.  **************** has only incurred a little over $100 in out of pocket expenses, which included a service contract deductible, an oil change, and a diagnostic fee.  
  

  Most recently, his vehicle was brought into service with concerns over the transmission.  The transmission was replaced and some additional repairs were completed.  The vehicle was returned to **************** on October 25, 2022.  Additionally, **************** has put over ****** miles on the vehicle since purchase.  
  

  We strive for the highest level of customer satisfaction, and we apologize for any inconvenience this matter may have caused ***************** 
  

  
  

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/28/2022 My car which is a 2013 **** Focus. I had the car for 5 months and the car started hard jerking and revving and then it would not go into reverse and wouldn't start. I had it towed to them. The car is under warranty. They had it for two weeks. I called on Monday October 3, 2022, to see what was going on the girl from service told me that they are waiting for the part to come in for the transmissions were on recall and they are having trouble finding the parts. The girl then called me on October 12, 2022 and said the car was done. I went to pick it up and I got almost home when the car started hard jerking again and it revving. When I got home it would not go into reverse again. when it did go into reverse I was going to the store it started hard jerking again. so I made it to a reletives house and now it wont start or nothing it keeps trying to start on its own even when the key is not in the ignition. I called them and told them it was doing the same thing they said to bring it back. I do not have 250 dollars to get it towed again. My daughter and I then asked why they even sold the car knowing it was on recall for the transmissions. My daughter then asked if they could just give us a different car at the same value and they said no. I have health conditions and relied on this car for doctors appt and for my daughter to get back and forth to work. we have $3425 dollars paid into it already.

  

  Business Response

  Date: 10/28/2022

  In the case of *********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ************ has expressed her dissatisfaction with some mechanical issues she is experiencing with her vehicle.  
  

  ******************************* and ************************* purchased a 2013 **** Focus on April 7, 2022 from the company-owned Byrider on *************************************** in ***********, ************.  The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first.  
  

  We have honored the terms of the service contract and acted in good faith to resolve Ms. ***** concerns.  The vehicle was in service once on September 28, 2022.  The repairs were completed, and the vehicle was returned on October 12, 2022.  The warranty covered the cost of the repair, with ************ only paying her $50 deductible.  Most recently, she started to experience some additional issues.  Ms. ******** father is a technician at ****, and we have worked out an arrangement for him to repair the vehicle and for us to reimburse for the costs of parts.  Additionally, ************ has put roughly ****** miles on the vehicle since the time of purchase about 6 months ago.  
  

  We strive for the highest level of customer satisfaction, and we apologize for any inconvenience this matter may have caused. 
  

  
  

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told my car would be repossessed due to being short 80 dollars when I lost my job. The employee at jd byrider in Hanover ** *****.. his name is *****. I had been calling them daily and paying.. I went in with a payment my church gave me. ***** started screaming and cursing at me saying my car will be repossessed over 73 dollars. He then said it's the recovering a******* like you who can't hold a job. (I am a recovering alcoholic) I kept calm n said ok after all insulting.. he then stated it doesn't matter how many times you say ok The car will be taken I will see to it. In the 5 months I've had the car it's been in for service a lot. Alternator battery bumper power steering brakes. They refuse to get me into another car

  

  Business Response

  Date: 10/12/2022

  BBB,

   

  This is not our customer and would like this complaint taken off our records. Please send me email when complete. The customer is a customer in another state.

   

   

  Thank you 

  Jack 

  

  Business Response

  Date: 10/18/2022

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC.
  
  **************** purchased a 2012 Chevrolet Cruze on June 11, 2022 from the franchise-owned Byrider on ****************** in ***********************, ************.  On October 12, 2022, **************** visited the payment window to make a payment.  She presented a check in the amount of $250.30, and she indicated that the payment would bring her account up-to-date.  She was advised that would not bring her account up-to-date, but that there would be a balance of $124.24 remaining on the account that would be due by October 14, 2022.  She was also advised that there is no grace ****** for late payments.  *** standard procedure, associates of the franchise-owned CNAC keep customers informed in an effort to help them remain successful with their accounts.  
  
  The franchise-owned CNAC apologizes for any inconvenience this may have caused and values **************** as a customer.  
  
  
  

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 9/10/2021. I have listed an image below of the finance part, but I am paying for a car that was sold to me FAULTY. From day 2 I have been calling in and complaining and the responses have been "bring it in " How am I supposed to drive a car that does not work 2 hours away? I had ended up being able to take it in but it took double the time due to me having to drive slow and pull over many times and they replaced the **** chip which they said was faulty and UNSAFE TO DRIVE.it was less than 30 days of receiving the vehicle but the car still was not running correctly even after replacing it. Called back and they told me that I need to bring it back. that isn't possible my car wouldn't start and if it did start it would cut off when I would change gears etc. so it was not safe to drive on a highway 2 hours away. I wasn't able to make it to 2 appointments because the car would not start, at all. I recently was able to take it to a "closer" store about an hour away from me they said it was the transmission, they fix it cool.. I asked them to check my car to see what else was wrong with the vehicle so i could get it fixed. and nothing else was looked at. I picked the vehicle up after hours and the headlights were not working? like come on I asked for the car to be checked. now here we are not even 2 weeks later and my car will not start, I got a brand new battery placed in the car professionally and its not starting all of a sudden? my lights still never came on after bringing it home that day. my car shakes HORRIBLY when I drive above 55. Everything would of been caught if they checked it when I brought it in.. This is absurd.. I have called and complained, been stuck on the side of the road, and the people at this dealership are Unprofessional and RUDE. I am paying for a car that is unsafe and unreliable I have 4 toddlers... what I am going through due to the negligence of JD BYRIDER is astonishing. Still going ***************. 10/3/2022.

  

  Business Response

  Date: 10/16/2022

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  **************** has expressed her dissatisfaction with some mechanical issues she has experienced with the vehicle.  
  

  **************** purchased a 2010 Dodge Journey on September 10, 2021 from the company-owned Byrider on *************************************** in ***********, ************.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  We have honored the terms of the service contract and acted in good faith to address Ms. ******* concerns.  All eligible repairs have been covered under the service contract, and in a gesture of goodwill, some repairs not eligible for coverage were also covered, totaling roughly $900.  The vehicle had only been in service twice prior to the filing of this complaint.  The first visit occurred on September 30, 2021, during which time, the **** was replaced.  The second visit occurred almost a year later on September 13, 2022. 

  The vehicle was serviced by Aamco Transmission Shop, and the transmission was rebuilt and the engine oil and filter were changed.  **************** requested that Aamco check the vehicle over while it was there, but she did not specifically mention the issue she was experiencing with the headlights. 
  

  The vehicle was in service on October 5, 2022, to address her most recent concerns. The necessary repairs were completed, and the vehicle was returned to **************** on October 14, 2022. 
  

  We apologize for any inconvenience the repairs may have caused ****************, and we look forward to our continued relationship with her. 
  

  
  

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I picked up the car Friday October 14th after you guys had it AGAIN, for over a week the alternator bolts were so loose when I told him to check they fell out of it. Came there my car didnt start when supposedly it shouldve, car still shakes. **** had one job When my car came in for transmission work I called DAILY to ask what else was found so dont even tried to start my car the day after you guys fixed it aka the 15th and what do you know MY CAR WONT START Im paying **** for repairs when the car still isnt running ???? RELOOK AT THIS AND COME UP WITH A BETTER SOLUTION. I have children and places to goAGAIN PAYING 400+ a month for a car that I cant drive.
  Regards,
  
  *************************
  

  

  Business Response

  Date: 10/27/2022

  On October 24, 2022, we contacted **************** to discuss her concerns.  We worked with her to arrange for the vehicle to be towed into the shop, and the vehicle is currently being repaired. We apologize for any inconvenience this matter has caused, and we remain committed to reaching a resolution.  

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing for my son who has a slight learning disability. He bought a ******* car from JD Byrider in ******** Twp. and bought a warranty at the same time.On Sept 9 (I think) it broke down and was towed to the service ***** at Byrider! The company told my son that the motor needs to be replaced. As of this date the car still sits outside and has had no work done on it. My son is unemployed and has had a rental car since then and it is costing him a lot of money that he can't afford. (He needs it to look for work!) I want Byrider to pay for the rental car and get my sons car repaired ASAP.It has been almost a month and nothing has been done. If Byrider can't repair the car, I would like them to send it to a shop that can. At their expense of course.(I wish he had looked at the company's BBB rating before he bought the car and warranty)*************************************

  

  Business Response

  Date: 10/10/2022

  In the case of ******************************, Complaint Number: ********., we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ******************* has expressed concerns regarding the repair of his sons vehicle.  ******************* is an authorized third party on the account.
  
  ***********************************  purchased a 2010 ******* Accent on March 3, 2021 from the franchise-owned Byrider on ****************** in ***********************, ************.  The vehicle is covered by a 36-month, ****** mile warranty whichever occurs first.  
  
  The franchise-owned Byrider has honored the terms of the warranty and has acted in good faith to address the concerns.   The vehicle was towed to a third party repair shop on September 29, 2022 and is currently awaiting repair.  The repairs are estimated to be completed by October 10, 2022.  
  
  The franchise-owned Byrider apologizes for any inconvenience this matter may have caused and remains committed to repairing Mr. ******* vehicle.

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  My sons car broke on Sept 9th ( a month ago) He has had to rent a car for a whole month to try to find work. I want re-imbursement for the rental car!

  To let a car sit for a whole month before repairing it is in my opinion, not acting in good faith and is not good business practice.

  What 3rd party shop are they talking about? My son, told me the car never left Byrider's property where it was originally towed by AAA on Sept 9 2022
  
  Regards,
  
  *********************

  
  

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vechile I had purchased from them has had non stop issue since I bought it , new engine required after the first few months non stop trips to the shop and vehicle breaking down problems were never fixed properly Company refused to make it right or cancel the loan or place me into another vehicle Every time my vehicle was serviced by their department it was always returned with another issue arising Vehicle has needed over 12,000$ in work done to it over the last two years I was lied to by their company and service department about a brand new engine with 0 miles being place in my vehicle, once reviewing my paper it showed they placed a used engine it , check engine light has been on since prior to the engine being replaced , air bag light on as well and they refuse to correct that issue which is a major safety issue if there is something defective with the air bags Currently they are expecting me to still cover the loan after having all these issues and the vehicle isnt drivable majority of the time as well as I dont feel safe putting my children in it ************ has refused to make this right or fix my vehicle correct and completely *********** feels that because the vehicle is under warty I shouldnt be complaining or want the issue fixed , what they are not understanding is how much this is of a inconvenience for a customer to constantly bring their vehicle to the shop for it to not be fixed properly Mechanics have also altered my mileage on my service paper at times which would effect my service warranty which is based of mileage

  

  Business Response

  Date: 10/18/2022

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  **************** is dissatisfied with some mechanical issues she has experienced with the vehicle.  
  

  **************** purchased a 2010 Jeep Grand Cherokee on March 23, 2020 from the company-owned Byrider on **************************** in ********, ****.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  We have honored the terms of the service contract and have acted in good faith to address ****************** concerns. All eligible repairs were covered under the service contract, and in a gesture of goodwill, some repairs not eligible for coverage were also covered.  **************** has put a little over ****** miles on the vehicle since the time of purchase.  We remained committed to assisting **************** with her concerns.  
  

  During the contract closing, **************** agreed to the terms of the retail installment contract which outlined the payment expectations of the contract.  The financing of the vehicle is separate from the servicing of the vehicle, with the service contract being in place to address eligible mechanical repairs as needed during the specified time period/mileage of the service contract.  **************** defaulted on her retail installment contract, and currently her account is more than 95 days past due.  Her vehicle was subsequently repossessed on September 30, 2022, per standard procedure.  
  

  We apologize for any inconvenience the repairs have caused, and we would encourage **************** to contact CNAC if she has any questions regarding this matter.
  

  
  

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the car to them and they tried to tell me they could not find the problem when I clearly knew the problem. The temp sensor is going bad and they refuse to fix it and today, Friday September 16th it started to happen again. I have been paying on this car and I should not be treated the way they treat it!!

  

  Business Response

  Date: 09/29/2022

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  **************** is dissatisfied with the Byrider Service Department. 
  

  **************** purchased a 2016 ******* Accent on June 14, 2022 from the company-owned Byrider on *************************** in ******, ****. The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first. 
  

  We have honored the terms of the service contract and have acted in good faith to address Mr. ******* concerns.  On August 29, 2022, **************** brought his vehicle in with concerns of the vehicle overheating. The vehicle was assessed, which included pressure testing the vehicle for over 30 minutes and running the vehicle in the shop for over an hour.  The vehicle presented with no leaks or signs of overheating.  The vehicle was returned to ***************** 
  

  On September 16, 2022 **************** called and requested a quote for a temperature sensor for his vehicle. He was advised that we would need to diagnose the vehicle before we would be able to provide an accurate quote. He declined to bring the vehicle in. 
  

  We contacted **************** on September 19, 2022 to follow up on his concerns. We tried to arrange an appointment with the service department, but he declined. 
  

  We encourage **************** to schedule an appointment to have his vehicle assessed. We remain committed to honoring the terms of the service contract and working towards a resolution.
  

  
  

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I told them what the problem exactly was and they assumed it was overheating when that is not what I told them. The first time I took it to them I told them it was either the thermostat or temp sensor and yet they did not do everything they could to replace the temp sensor after my findings of that being the problem. The part has been replaced by another mechanic and not Byrider because a lot more could have been done. Unless it is an engine or transmission issue I will take the car to other mechanics. Thank you!
  
  Regards,
  
  ***********************

   

  
  

• Initial Complaint

  Date:09/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle sold to me was over priced with many of many vehicle faults including alternator problems, motor problems, timing belt, water pump, headlights, brake lights, vehicle had an odor to it upon purchase, the vehicle had and has a coolant problem. I missed many days of work due to transportation issues. The seller had no remorse for the issues no empathy no regrets of the situation or anything to compensate towards helping with the situation. Instead antagonized me to make sure payments were on time or they will be repossessing the vehicle.

  

  Business Response

  Date: 09/22/2022

  In the case of ******************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  **************** is dissatisfied with some mechanical issues he has experienced with the vehicle and the handling of his account.
  
  **************** purchased a 2010 ******* Elantra on October 14, 2021 from the franchise-owned Byrider on ******************************************************************************************; The vehicle is covered by a 36-month, ****** mile warranty, whichever occurs first.  
  
  The franchise-owned Byrider has honored the terms of the warranty and has acted in good faith to resolve any mechanical issues as they have occurred.  All eligible repairs were covered under the warranty, with the only out of pocket expenses incurred being 2- $20 deductible payments.  In a gesture of goodwill, repairs that are not eligible for coverage were also covered, totaling roughly $900.  Most recently, it was determined that the engine would need to be replaced, and this repair was completed on September 21, 2022.  
  
  Additionally, **************** has put over ****** miles on the vehicle since the time of purchase, which was a little less than a year ago. Any vehicle, with continued use, will require routine maintenance and repairs to ensure it remains in good working condition.  
  
  The franchise-owned Byrider apologizes for any inconvenience that **************** may have experienced with the repairs, and they value **************** as a customer.