Complaints

This profile includes complaints for byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

byrider has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  byrider

  12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

  
• 

  byrider

  5055 South US highway 41 Terre Haute, IN 47802

  
• 

  byrider

  1061 Chester Blvd. Richmond, IN 47374

  
• 

  byrider

  506 E. McGalliard Rd. Muncie, IN 47303

  
• 

  byrider

  575 Sagamore Pkwy S Lafayette, IN 47905-4737

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but problems. Engine blew and they tried every possible eay to blame it on me. They lied claiming i ran it with no oil. I drove up and checked the oil myself and it was fine. Took them 3 weeks just to push it in to diagnose it. Then took another 6 weeks to make the repairs. When i got it back. They claimed battery was dead and when i investigated it was a completely different battery than i installed months before. The battery locking nut was missing. They offered to take it off another customers car which is what i suspect happened to mine. I also found that i now have multiple turn signals and breaklights out. I suspect they took mine for another customer.The car does run, but appears to have a significant exhaust leak that didn't exist before.While they had the car, i checked on it frequently where i found they had left it unlocked everytime... even after I complained multiple times. I want refunded on the ***** i paid. I want the exhaust leak fixed without having to wait. I want the employee ****** and lady working with him held responsible for facilitating the attempt to take parts off another customers car. It would be nice to get reimbursed for the 2 months worth of car payments i was without my car.2014 jeep Patriot.

  

  Business Response

  Date: 08/26/2022

  In the case of *******************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ************** is dissatisfied with the mechanical issues that he has experienced with the vehicle.  
  

  ************** purchased a 2014 Jeep Patriot on June 29, 2021 from the company-owned Byrider on *************************** in ******, ****.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  We have honored the terms of the vehicle service contract and have acted in good faith to address Mr. ****** mechanical issues.  ************** was in contact with us on August 17, 2022 to report that he suspected his vehicle had an exhaust leak after his engine was replaced.  We advised him to bring his vehicle in the next day for service.  ************** ended up rescheduling that appointment to August 22, 2022.  We assessed the vehicle and did not discover a leak, but we did determine that there was a blown gasket at the manifold connecting to the catalytic converter.  We replaced this at no charge to the customer and test drove the vehicle to ensure it was in good working order.  
  

  We apologize for any inconvenience this matter has caused, and we value ************** as a customer. 
  

  
  

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The biggest factor in this case, is that the business was offering to take parts of another customer's car to replace missing parts off of my car. Parts the business never attempted to replace after I called out issue with them removing from someone else's car.

  This behavior is simply unethical and unacceptable.

  After having my vehicle in their service center, I had multiple lights that were previously in working order suddenly not working. One even missing. I have to assume based off of my experience, they may have cannibalized bulbs out of my car to get quick service for another customer, but then forgot to put the new bulbs in my car.

  It is statistically improbable that I have 4 bulbs stop working and one just "fall out".

  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disabled. Purchased 2015 ****** Versa April 9, 2021 from Byrider *******************************************************************. Sales person ***************************. On May 14, 2021 check engine light comes on, car jerking with crunching sound called Byrider service department made appointment, took the car in 3/19/2021. Picked car up May 26, 2021 i was told the car fixed.8/16/ 2021 Check engine light came on. I took car to auto zone code ***** Transmission Range sensor circuit malfunction. Called Byrider same day, I was told that they are backed up and to bring it in on 8/18/2021. Dropped the car off , Byrider kept the car until 9/13/ 2021 I picked the car up. On the customer receipt the concern said tpms light not Check engine light. 9/ 27/2021 check engine light back on. Went to auto zone ***** took the car to Byrider 9//28/2021 I gave service department the diagnostic from Auto zone. I was told they can not use that. I was told that they are not a ****** dealership and that they would have to order that part and it would cost me $150.00 dollars not covered under warranty. Which is not true. Picked car up 9/29/2021 customer receipt said concern was trans mount not check engine light. 3/14/2022 check engine light comes on went to Auto zone ***** called Byrider told they are backed up .3/21/2022 dropped car to Byrider. Picked car up 3/25/2022 from Byrider. 7/4/2022 check engine light came on 7/5/2022 went to auto zone *****. 7/7/2022 took car to Byrider picked car up 7/14/2022 was told it was a misfire on cylinder 4. 7/18/2022 check engine light on *****. Took to Byrider 7/20/ 2022 picked car up 7/28/2022 on receipt no cause , but claims it was trans solenoid paid $50.00 customer service fee I was told. An hour after I left Byrider the check engine light came on 7/28/ 2022. August 12, 2022 check engine light is on with clanking and grinding sounds. Byrider is a SCAM!! with CNAC Finance payments to high .Each time Byrider used all my gas. Car not drivable. Don't buy from Byrider

  

  Business Response

  Date: 08/19/2022

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ****************** is dissatisfied with the mechanical issues he has experienced with the vehicle.  
  

  ****************** purchased a 2015 ****** Versa on April 9, 2021 from the company-owned Byrider on ************* in **********, ********.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  Byrider has honored the terms of the service contract and has acted in good faith to address Mr. ******** mechanical concerns.  Recently we contacted ****************** and he was scheduled to drop his vehicle off on August 17, 2022.  He has yet to bring his vehicle in. 
  

  We remain committed to reaching a resolution with ****************** through the repair of his vehicle, and we would encourage him to make an appointment to bring his vehicle into service. 
  

  
  

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I Reject  Byriders response!!! Byrider did not fix my transmission range sensor. They just turned off the Check Engine Light again. I did not have a appointment on August 17,2022 with Byrider my appointment was Tuesday August 30, 2022. I  dropped my car at Byrider on August 30, 2022. I received a call from Byrider September 9, 2022 stating that the car was ready to be picked up. I picked the car up September 10, 2022 the general manager *** gave me documents he said that my car had a recall for the transmission range sensor. All documents are attached to this email. Contacted ****** dealership on 74th and Western there are no recalls on my car per the ****** dealership. Byrider needs to Honor the warranty and fix my car. I have made all payments on time never late and Im trying to keep up the proper maintenance. I just want my car fixed and in working order. My previous complaint stated that Byrider told me that I would have to pay for that part because it has to come from a ****** dealership and is expensive. I was told a lie about a recall my car is a ****** Versa 2015 Byrider has the car listed as silver the car is a medium brown. Byrider did not repair the transmission range sensor  
  
  Regards,
  
  *************************

  
  

  

  Business Response

  Date: 09/25/2022

  We have tried to reach ****************** to discuss his concerns and get him back into service, but we have been unsuccessful.  We would encourage him to contact us to discuss a resolution.  Additionally, the information that we provided ****************** with was not a recall but rather a service bulletin that ****** had published.  

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ************************* I purchased a 2015 ****** on April 9,2021. The check engine light has been on September 2021 until I have wattanty with JD Byrider 48 months or 60,0000 miles that theyre not honoring the check engine light is still on.I have had the car scanned saying the same thing is wrong with the car the transmission range sensor is the problem.They have constantly lying likes they fixed the car more than 8 occasions they have not.Ive made complaints to the attorney generals office and to the Byrider keeps lying to them saying that they have resolved the issue.Byrider is scam cause here I am year later making another complaint about the same problem with my car,so this is why I have rejected their response that they have resolved the issue because they just havent.
  

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this car on 8/2020 and after a month i had problems with it and had to take it to **************** I had this car for 2 yesrs and had to take it to the service over 6 times and every time i have problem with. It They give me appointment 2 weeks ahead and the car stays there for. A week and now the car is down in service i had to tow it on 08/01/2022 and they called me saying that is the timing belt was not good i told him that if he checks the record i just had it replaced in thier shop then he calls me back and say your car needs an engine and i been waiting for 2 weeks now and every time i call they dont give me an estimated time all he says the technician working on it and i will call you when he hand me the keys and nothing else I never missed a payment for this car and always had it insured..... i need my car ASAP

  

  Business Response

  Date: 08/22/2022

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  **************** is dissatisfied with mechanical issues he has experienced with the vehicle.  
  

  **************** purchased a 2014 **** Fusion on August 6, 2020 from the company-owned Byrider on ************** in *****, ****.  At the time of purchase the vehicle had ******* miles on it.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  We have honored the terms of the service contract and have acted in good faith to resolve any mechanical issues that have occurred.  Most recently, on August 1, 2022, **************** brought his vehicle in because the check engine light was on.  We replaced the engine and did some work on the timing chain.  The car was returned to him on August 16, 2022.  Previously, **************** had repairs completed involving the timing belt, not the timing chain.  
  

  Additionally, the documented miles on the vehicle on August 1, 2022 were *******, meaning that **************** has put a little over ****** miles on the vehicle.  While we understand that dealing with any mechanical issue may be frustrating, with continued use, vehicles will require routine maintenance and repairs to keep them in good working order.  
  

  We apologize for the inconvenience this matter has caused, and we value **************** as a customer. 
  

  
  

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started on the first day I went to Byrider in ******** **. I found a **** Explorer that I wanted and told him I would be back the next day to pick I offered to pay my down payment and ************* said just wait to the the next day. When I went the next day they had already sold it. So I picked another car. I paid 2 payments and the *** system went out. I took it to them to fix. Thy diagnosed the issue and ordered the parts. Now it has been a week. 3 days ago the towed it somewhere to get the brakes bleed and it still there. Every time I call the service department I never get any there. I have to call *** at **************** to get a message for them to call me and get a update. This is not acceptable to me. If they do me like this Im sure they do everyone else that way too. I just want my car back. Now!

  

  Business Response

  Date: 08/19/2022

  In the case of *********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  **************** is dissatisfied with the mechanical issues she has experienced with her vehicle and the time it is taking to complete the repairs.  
  

  **************** purchased a 2008 Lexus GS on March 1, 2022 from the company-owned Byrider on ******************* in ******** *********.  The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first.  
  We have honored the terms of the service contract and acted in good faith to resolve the mechanical issues.  The vehicle was brought to Byrider for a brake concern, which was diagnosed as a failed master cylinder.  The master cylinder was replaced and because of the labor and parts operation, the brake system needs to be bled to remove the air from the brake system.  Due to the year, make, and model of ****************** vehicle, the ability to bleed the brakes, requires a highly specialized computer to perform the service, which Byrider does not have.  We contacted a Lexus dealership first, who advised that the earliest appointment they have available would be September 9th, 2022.  We then sublet the job out to a third party shop.  Currently, they are waiting for a part to arrive.    
  

  On August 11, 2022, we offered to place **************** in a rental vehicle due to the length of time the repairs were taking.  Unfortunately, the rental company website automatically routed the vehicle to the location closest to us, which was not where **************** was expecting to pick that rental vehicle up.  We talked to **************** on August 15, 2022 and provided her with the rental information to get the rental transferred to her location.  
  

  We apologize for any inconvenience this matter may have caused and we value **************** as a customer. 
  

  
  

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I apologize for not responding to your email. ******* blew off and we have been busy trying to get it fixed . The issue still isnt resolved. They still have my car. I called today. Havent heard from them in 3 weeks and thats only because I went over them. I called today and he said he would have to find the information and call me right back which never happens. If they cant fix my car just give me my money back or let me pick another car. Can you help me with this. They have had it for over 71 days

  Regards,
  
  *********************

  
  

  

  Business Response

  Date: 10/28/2022

  Ultimately, we placed **************** in another vehicle with a new contract on October 28, 2022.  She seemed satisfied with this resolution, and we look forward to our continued relationship with her. 

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed 2014 ******* Tuscon for ****** through CNC financial company! Since first day driving March 7th 2022 it has had engine issues burned through 11 courts of oil in week. Contacted company and had u bring in vehicle had it for two weeks replaced rings and catalac converter had car for 2 weeks. Got it back n 1 and half weeks later motor seized going down road. Had recall on motor so company had me tow to ****** leap on ********** ********* and they have had my car for a month now have had no transportation have not got me rental and am paying monthly car payments or 430 month n 200 insurance and have not had any car for over month. Have only had the car n financed for couple months

  

  Business Response

  Date: 08/17/2022

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ****************** is dissatisfied with the mechanical issues she has experienced with the vehicle.  
  

  ****************** purchased a 2014 ******* Tucson on March 10, 2022 from the company-owned Byrider on ********** in *********, Indiana.  The vehicle is covered by a 36-month, ****** mile service contract.  
  

  We have honored the terms of the service contract and have made good faith efforts to resolve ******************** mechanical issues.  The cost of all eligible repairs completed at the Byrider service department have been covered, and in a gesture of goodwill, the cost of some repairs not typically eligible for coverage have also been covered.  ****************** has not incurred any out of pocket expenses towards the cost of repairs.  
  

  Ultimately, it was determined that her vehicle was having engine troubles due to a known manufacturer issue and was eligible for coverage under *******.  Her vehicle is currently being repaired by *******, and unfortunately, we dont have any involvement or control over this process. Because the repairs are being completed and covered by ******* and not the Byrider service contract, it would be *******s discretion on whether or not to provide a rental vehicle, as repairs completed outside of the vehicle service contract are not eligible for any sort of rental reimbursement.  
  

  We apologize for the inconvenience the mechanical issues have caused and we value ****************** as a customer. 
  

  
  

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9th, I visited the Byrider on 91st and **********, in **********, **. This location, is by far the worst location to lease or buy a vehicle. I had to repeat myself so many times about what I wanted to have occur that the location. I informed the first salesperson that I wanted a used vehicle at least 10 years old because I would like to have a used car that I could drive to two jobs that I have currently. I informed the sales representative the day previous, that I didn't have a downpayment, because I wasn't paid yet for the second job, and I was assured that I would be ok. When I got there on 7/9/22 I informed him that I hadn't been paid for the second job and I had been with the first job since May 2021, he continued to tell me that I had to be on the job for at least 3 months. So, after reminding him again about the first job, and the second job (which I informed him that I would receive a check the next week), he stated that I was approved and that I had to have the second job verified. So, I informed him that my supervisor didn't work on Saturdays. I was told to wait in the lobby, and when I was called back, he said the bank couldn't verify with the second job, which I already told both of them (bank and the sales representative). I left after he asked for a downpayment. Forward to today, 8/6/22, I was suppose to meet with *****, and unsurprisingly, she wasn't there. So, I had meet with *****, he was very helpful at the beginning and stated he would help me, since *****, wasn't there yet. So, with *****, he basically asked him the same questions, I informed him multiple times that I had started a second job on Monday, and I will get paid next week. Informed him of the first job, and he continued to say 3 months and to repeat my phone number, which I gave 3 times. Beware of this location, because they are always late to their appointments and when they don't listen, they want to have you leave. It a two way street, listening includes both sides, not one.

  

  Business Response

  Date: 08/15/2022

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ************** is dissatisfied with his sales experience. 
  

  On July 9, 2022, ************** applied for financing at the company-owned Byrider on ************* in **********, ********.  Because ************** applied on a weekend and his place of employment was not open on a weekend, we were unable to verify his employment at that time.  The second time ************** visited to continue the process, when we contacted his employer, his employer stated that he no longer worked there.  The third time he visited, he informed us he had only been employed at his current job for about a week and he was unable to provide any proof of employment at that time.  Unfortunately we were not able to extend financing without being able to verify his current employment.   
  

  We apologize for any inconvenience ************** experienced with the sales process, and we wish him the best in all his future endeavors. 
  

  
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went and got a car from Byrider ************* road. July 22nd. Everything went good until July 31st. They repossessed my car Sunday July 31st. ******** Police informed me it was repoed. and the payment isnt due until August 5th.

  

  Business Response

  Date: 08/14/2022

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ************** purchased a 2010 **** Edge on July 22, 2022 from the company-owned Byrider on Broad Street in ********, ****.  On July 27, 2022, it was discovered the ************** was no longer employed at the job he put on his application.  This false information on the application voided the contract.  The vehicle was picked up and ************** was released from his contractual obligations.  We apologize for the inconvenience this matter may have caused and wish ************** the best in his future endeavors. 

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a 2013 ****** juke on 3-4-2022 @ around 9:30 pm took it home and parked it got up 3-5-22 headlight on drivers side was broken it kept falling down in under the light place then service light came on went to drive to drs appt for checkup where id had stroke and brain surgery a couple yrs ago the car started squealing that was water pump then started driving and car was trying to diethen door motor went out on 7th had to go til the 16th of march for that to get fixed then plus windshield wiper in back went out,they supposedly fixed my car took it home the engine light came back on then it still sqealed,it still shimmied to try to diethen the passenger back tire was cut,then my evap system code P **** was broke then it was doing everything again and was worse,then they said it was fuel pump then trying to fix it they broke back seat and i was getting sicker and sicker cause gas fumes were coming in from under back seat headlights turning on and off the code is still doing same thing now my shocks are making thumping noises so they took it in and said they put brand new ones on but they are rusted now the back up camera,gps,stereo,and headlights are all turning on and off plus on 1 morning taking my son to drs with me every light in and on car went out almost got into a major wreck brakes are squealing they said its the weather.now i went a couple of days ago my car wouldnt start at all the lights wouldnt come on or nothing.in the front passenger side is scrubbing to the point where its breaking underneath my car

  

  Business Response

  Date: 08/13/2022

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider. ********************* is dissatisfied with mechanical issues she has experienced with her vehicle. 
  

  ********************** purchased a 2013 ****** Juke on march 4, 2022 from the company-owned Byrider on ********************** in *********, Indiana. The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first.
  

  We have honored the terms of the service contract and have acted in good faith to resolve Ms. ********** mechanical concerns. Ms. ********** vehicle was in service one time on July 14, 2022.  The repairs were completed and the vehicle was picked up by ********************** on July 19, 2022. The cost of all eligible repairs were covered under the vehicle service contract, and in a gesture of goodwill, the cost of repairs that are not typically eligible for coverage were also covered.  She has not incurred any out of pocket expenses towards repairs.  
  

  We have tried to contact ********************** to address her most recent concerns but have not been able to reach her.  We encourage her to contact the Byrider service to set up an appointment. We apologize for any inconvenience this matter has caused and we remain committed to reaching a resolution with ********************** through the repair of her vehicle. 
  

  
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car has been in and out of service since a couple months of vehicle purchase. From overheating issues, to the biggest issue oil light , time and time again, thousands spent with warranty and out of pocket and oil light still coming on. 5 hours after getting oil gaskets replaced , shifter linkage pops off and my family and I are on side of road. This company is ridiculous and refuses to help or assist.

  

  Business Response

  Date: 07/20/2022

  This customer lives in ** and is not one of ours.
  

  

  Business Response

  Date: 08/10/2022

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ************** is dissatisfied with the mechanical issues he has encountered with his vehicle.  
  

  ************** purchased a 2008 Pontiac G6 on February 14, 2020 from the company-owned Byrider on *************** in **********, ********.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  

  We have honored the terms of the vehicle service contract and we have acted in good faith to resolve **************** mechanical concerns. We have covered the cost of all eligible repairs, and in a gesture of goodwill, we have covered the cost items not typically eligible for coverage, such as placing ************** in a rental vehicle while repairs were completed, paying for the cost of the vehicle to be towed to service, and waiving deductibles.   ************** was most recently in service on August 2, 2022.  It was discovered that he had an aftermarket radio in the vehicle that was causing intermittent issues to occur.  This issue was resolved and the vehicle was returned to ************** on August 2, 2022.  

  We apologize for any inconvenience the repairs have caused, and we value ************** as a customer. 
  

  
  

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the 2013 **** Escape SE on 05/21/2022 shortly after I started having trouble with hard shifting ( they replaced the CV boot on the axel ) then a couple weeks later the low coolant light came on so I topped it off and called the dealership... after they checked it they found a blockage in one of the valves going to the thermostat and replaced it then a week later the car started overheating and the coolant was ***** and milky so I had it towed back to the dealership and the replaced the thermostat and a major coolant component and told me it wasn't oil in my coolant it was dirt and they did a coolant flush and put new coolant in it and now this morning ( 07/31/2022 ) the low coolant light came on again so I pulled over and let the suv cool off before opening the cap for the coolant to top it off and sure enough the coolant has OIL ( not dirt ) in it yet again and is ***** and milky..and its shifting hard again from 2nd to 3rd like it was doing before....I want my car fixed THE RIGHT WAY ( new engine and transmission ) since its covered under warranty or I want a different vehicle END OF STORY and considering I haven't even had suv 3 months and it's been in the shop broke down 6 times now I'm sorry there are WAY to many issues with this suv

  

  Business Response

  Date: 08/10/2022

  In the case of Mickey ***** ********* Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  Mr. **** is dissatisfied by the mechanical issues he has experienced with his vehicle. 
  

  Mr. **** purchased a 2013 **** Escape on May 21, 2022 from the company-owned Byrider on ****************** in ********, ********.  The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first.  
  

  We have honored the terms of the vehicle service contract and acted in good faith to address ************** mechanical concerns.  We contacted Mr. **** to follow up on his most recent concerns, and he informed ** he is moving to ***** soon.  We advised him that once he gets to ***** we would cover the diagnosis fee for him to take his vehicle to be assessed, and then we would figure out the best course of action moving forward from there.  
  

  We apologize for the inconvenience this has caused, and we remain committed to reaching a resolution with Mr. **** through the repair of his vehicle.
  

  
  

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   
  The vehicle won't start most of the time it just clicks ( leaving me stranded) and thats even after the starter and battery was replaced and the battery keeps dying ( its a brand new battery  ) the replacement engine makes a God awful noise and their is a really bad odor of gasoline when I start the vehicle the transmission shifts really hard from second to third gear and I have told them about this several times since owning the vehicle when accelerating the car jumps and jerks really bad since they put the new motor in it I would like to just get my money back that I had paid in on payments for the last 5 months and let them take the car back without it going against my credit
  Regards,
  
  *****************

  
  

  

  Business Response

  Date: 10/28/2022

  We have been in contact with Mr. ***** and he is going to make an appointment with *********************** in ****** where he now resides, for diagnosis of the vehicle.  We will cover the cost of the diagnosis, and once the vehicle is diagnosed, we will determine the next best steps moving forward.