Complaints

This profile includes complaints for byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  byrider

  12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

  
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  byrider

  5055 South US highway 41 Terre Haute, IN 47802

  
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  byrider

  1061 Chester Blvd. Richmond, IN 47374

  
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  byrider

  506 E. McGalliard Rd. Muncie, IN 47303

  
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  byrider

  575 Sagamore Pkwy S Lafayette, IN 47905-4737

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17 the *************************** seized my 2013 dodge avenger and returned it back to the dealership Byryder. The dealership didn't give it back to me I was still paying on my car and they haven't gave me any explanation on why they didn't return my car I already have payed 7 to eight thousand in car notes from doing a little research it is illegal what Jdbyryder has done to me I really want some of my money back or give me back my care or refund some of my monies thank you

  Customer Answer

  Date: 02/05/2025

  They wrongful took my car 

  

  Business Response

  Date: 02/11/2025

  Regarding *** ****** ******, complaint #********, we conducted a thorough investigation with the full cooperation of the franchise-owned Byrider. *** ****** is dissatisfied with the repossession of her vehicle.

  On September 29, 2023, *** ************ purchased a 2013 Dodge Avenger from the franchise-owned Byrider location on **********************, *** 

  On July 24, 2024, Byrider was notified that *** ******* vehicle was impounded by the police with a seizure hold, which caused her to be in default of her retail agreement. On August 21, 2024, Byrider was advised by the police that they would release the vehicle back to Byrider on the condition that they do not return the vehicle to *** ******. 

  Upon this information, Byrider made the difficult decision to repossess the vehicle. All forms and letters were sent to *** ******* address on file. The vehicle was sold at auction, the proceeds were applied to the account, and a deficiency balance of $9,847.33 remained. The account was charged off on September 13, 2024.
  

  
  

• Initial Complaint

  Date:01/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JD by rider False advertising Sold a unreliable vehicle consistent in breaking Upon the breaking of said vehicle the service center was given adequate chances to resolve said issues and consistently returned a broken vehicle At which point we were forced to fix on our own Have been notified to obtain their own property due to the issues and they refused to show up and obtain property now being threatened to be responsible for a vehicle loan that upon return of property will still stand on credit

  

  Business Response

  Date: 01/17/2025

  In the case of ****** ******, complaint number ********, we have investigated this matter with the full cooperation of the company-owned Byrider.   
  
  Ms. ****** ****** and Mr. ******* ***** purchased a 2012 **** Escape on June 11, 2022 from the company-owned Byrider location in ****, **. Ms. ****** signed a Retail Installment Contract which secures her purchase.
  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  
  Service records show Ms. ****** had her vehicle serviced with us four times since purchase, all of which were addressed to her satisfaction. We have not received any further communication from Ms. ****** regarding service concerns since her last visit on March 18, 2024.
  
  Byrider is happy to diagnose Ms. ******* vehicle, but we cannot do so without communication. Upon receipt of this complaint, Byrider tried contacting Ms. ****** but was unsuccessful. She should call ************ for service concerns or ************ for questions regarding her account. 
  
  ********************** strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused; however, we cannot adhere to Ms. ******* request to be released from her contractual obligations.
  

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]. By rider was told previously we were dissatisfied with the treatment every attempt was made to maintain normal wear and tear the vehicle has had many repairs not done by by rider instead on our own because service department handed us back a broken car problem unresolved upon telling them we were going to get a lawyer and report them we were printed all records and told if we attempted to return on the property for any reason we would be arrested for trespassing this breaking the warranty contract we had the service department manager did this we called and complained to the loan company many times on said actions at which point we were offered a outside service department however they never contacted us in regards to help also the said vehicle has had so many repairs that it actually qualifys under the magnunson law for used vehicles and the condition of them while all vehicles do require maintenance a vehicle should not go through multiple alternators in one year which leads us to believe we were sold a vehicle that has a wiring issue also we have replaced spark plugs 02 sensor oil filter oil changed breaks rotors and drums and camshaft position sensor crankshaft sensor and 3 alternators and a brand new battery and basic essentials such as wipers and fluid upkeep thank you however we have done our part we quit paying and told them to come retrieve said vehicle in august and they did not as I stopped paying insurance it could no longer sit in the side street parking so we parked it in the backyard where my neighbor upstairs parked behind the said car they were notified that neighbor needs to find their key to return car I will not pay on a vehicle or be responsible for a vehicle that was falsely reported as reliable and weve dumped more than just regular maintenance repairs on said car 
  
  Regards,
  
  ****** ******
  

  

  Business Response

  Date: 01/27/2025

  Byrider attempted to pick up Ms. ******* vehicle but was unable to do so because the vehicle was blocked. Byrider would like to find a resolution with Ms. ******* however we cannot do so without communication. Ms. ****** should call ************ to discuss a solution.

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed 

  the phone number has already been called with a resolution to pick up discussed the vehicle is blocked by a vehicle I do not own its registered to the upstairs neighbor with whome Im in contact with waiting for them to move their property to unblock it the number listed was already called and discussed on the situation and there is no response in regards to the other complaints listed in the previous complaint 
  
  Regards,
  
  ****** ******

  
  

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction July 29, 2024 I have paid so far $4,134.45 Byrider ******** ** Pittsburgh Pa I bought My Car July 29, ********************************* driving my car it said it was overheating and I need to pull over I had called and was able to take it in for service the next day they said they couldn't find the issue and put dye in the line so next time I had to bring it back they could find the issue my car still wouldn't work I couldn't drive it more the an hour away and couldn't take it on 376 at all which is the highway used by my house to travel I kept complaining and driving to get it serviced on multiple occasions this last time it got towed to byrider I picked it up October 21st which when I got there they never started my car more then a minute and didn't look at the issue instead changed my oil and charged me for an oil change and by the time I drove ******************************************************************************* my driveway for about a month I turned the car on check engine light was on I took it to advanced auto which did a scan and said it had misfires and needed spark plugs. I had to argue with byrider to let me take it to another garage because they couldn't find the issue they gave me permission to take it to a garage of my choice I took it to ***** in ****** Pennsylvania which then told me that since I bought the car about 4 months ago it had a blown head gaskets the entire time and a carbon dioxide leak going into the coolant and other issues and that my car needs a new engine and other things fixed on it. Meanwhile my car was just "inspected" right before I purchased it.

  

  Business Response

  Date: 01/03/2025

  In the case of ****************************** complaint number ********, we have investigated the matter with the full cooperation of the company-owned Byrider.  Ms. **************** filed a complaint regarding mechanical issues she has experienced since purchase.
  

  Ms. **************** purchased a 2018 **** Escape on July 29, 2024 from our Byrider dealership on ******** ** in **********, ***  She also purchased an optional service agreement effective for 30 months or ****** miles, whichever occurs first. 
  

  Our service records indicate that Ms. **************** has had her vehicle serviced twice at our facility.  On July 31 2024, the vehicle was overheating.  Byrider found an air pocket in the radiator.  The air pocket was cleared and the radiator cap was replaced at no charge to Ms. ****************. 
  On October 21, 2024, Ms. **************** had the vehicle towed in for an overheating issue.  Byrider was unable to duplicate the issue.  Since the customer had put ***** miles on it since July, an oil change was performed on the vehicle at no charge to Ms. ****************.  
  

  Ms. **************** contacted Best Extended on November 19, 2024, to discuss issues with her vehicle overheating and shutting down. Due to the distance to the Byrider service department, she was referred to *********, a third-party service provider, for diagnostics. Best Extended advised her to contact them after the diagnostics were complete to determine what repairs would be covered under her vehicle service contract.  Best Extended never heard back from Ms. ****************.  
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  

  Upon receipt of this complaint, Byrider had made several attempts to reach Ms. **************** to verify if diagnostics had been performed; unfortunately, they were unable to speak to Ms. ****************. If Ms. **************** would like to discuss her options, she can reach Best Extended at *************.
  

  At all times, Byrider has honored the service contract and made good faith efforts to resolve Ms. ****************s mechanical issues.  The costs of all repairs eligible for coverage have been covered by the vehicle service contract, and in a gesture of goodwill, the cost of repairs not eligible for coverage were covered by Byrider.  Ms. **************** has not incurred any out of pocket expenses towards repairs.  
  

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value Ms. **************** as a customer.  We look forward to our continued relationship.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this car almost a month ago. The car keeps dinging for an oil changed which I dont understand wasnt done before selling but they harp on changing the oil when they didnt. The car doesnt have satellite radio that they arent willing to fix. Ive had 2 cars break down due to transmission. The car they sold me is doing the exact same thing! It stalls driving or idling like it doesnt want to go! Byrider sells lemon cars & leave the customer to figure things out on their own. My down payment was 1700, I gave them a trade for 500 and a put 200 down in cash! I want my money back & to return the vehicle. This isnt a reliable vehicle at all!

  

  Business Response

  Date: 12/29/2024

  In the case of Ms. **** *********, complaint number ********, we have investigated this matter with the franchise-owned Byrider. Ms. ********* is dissatisfied with mechanical issues after recent purchase.
  Ms. ********* purchased a 2015 Chrysler 200 on November 22, 2024 from the franchise-owned Byrider on US **************, **. The vehicle is covered by a 24 month, ****** mile vehicle service contract, whichever occurs first. 
  Byrider has spoken to Ms. ********* several times and requested she bring the vehicle in for inspection of the reported issues. We assured her that we would address any verified problems. However, she declined to bring the vehicle and has stated her intention to return it on the date of her next payment, January 3, 2025.
  Ms. ********* has been unreceptive to any proposed resolutions. Therefore, Byrider has decided to mutually release Ms. ********* from financial obligations upon return of the vehicle. It should be noted that any payments already made are non-refundable.
  
  

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. However, I do feel as though I should be returned my down payment. I have not made any payment towards the vehicle! Its only my down payment & deferred down payments at that. 
  
  
  

  Regards,

  **** *********

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm needing some legal help in concerns to BYRIDER in ********** in. I recently got a car from them 2 months a go I paid $1000 down and $350 every 2 weeks witch is $700 a month. I have paid them a total of $3,000 on something they call a deferal. Well my payment was due Friday they came repoed my car on Monday. The guy that repoed my car witch come find out was my account manger witch I never meet and clearly didn't introduce himself as my account manger...he told me as he git in my car come up there make my payment they give my car back so I made sure I got a text from the finically manger said yes come pay ur payment you get car back so came next morning I called up there ask for my account manger they said he was out of office I spoke to a man named *** I asked him if I pay my payment do I get my car back he said yes...well I go in to make payment account manger refuses to give my car back was very rude and hostal and I work in ********** but live in wheatland witch is a hr from **********...and I been haven to try make it back and forth with no car.

  

  Business Response

  Date: 12/10/2024

  Regarding ***** *****, complaint number ******** we conducted a thorough investigation with the full cooperation of the franchise owned Byrider/CNAC. ***** ***** is dissatisfied with how the vehicle repossession was handled.
  On October 17, 2024 ***** ***** purchased a **** Taurus from the franchise-owned Byrider location on ************ in *********** 
  ***** ***** defaulted on their retail contract when she failed to make her November 22, 2024 payment, and their vehicle was repossessed.. All required forms and letters were sent to Ms. ******* address on file.  
  At CNAC, our goal is to provide the highest level of satisfaction to every customer. While we understand Ms. ****** situation, she did default on their retail contract. **** spoke to Ms. ***** and came to mutual agreement to bring the account current and reinstate her contract. We look forward to our continued relationship.
  
  

  

  Business Response

  Date: 12/10/2024

  Regarding ***** *****, complaint number ******** we conducted a thorough investigation with the full cooperation of the franchise owned Byrider/CNAC. ***** ***** is dissatisfied with how the vehicle repossession was handled.
  On October 17, 2024 ***** ***** purchased a **** Taurus from the franchise-owned Byrider location on ************ in *********** 
  ***** ***** defaulted on their retail contract when she failed to make her November 22, 2024 payment, and their vehicle was repossessed.. All required forms and letters were sent to Ms. ******* address on file.  
  At CNAC, our goal is to provide the highest level of satisfaction to every customer. While we understand Ms. ****** situation, she did default on their retail contract. **** spoke to Ms. ***** and came to mutual agreement to bring the account current and reinstate her contract. We look forward to our continued relationship.
  
  

  

  Business Response

  Date: 12/11/2024

  Regarding ***** *****, complaint number ******** we conducted a thorough investigation with the full cooperation of the franchise owned Byrider/CNAC. ***** ***** is dissatisfied with how the vehicle repossession was handled.
  On October 17, 2024 ***** ***** purchased a **** Taurus from the franchise-owned Byrider location on ************ in *********** 
  ***** ***** defaulted on their retail contract when she failed to make her November 22, 2024 payment, and their vehicle was repossessed.. All required forms and letters were sent to Ms. ******* address on file.  
  At CNAC, our goal is to provide the highest level of satisfaction to every customer. While we understand Ms. ****** situation, she did default on their retail contract. **** spoke to Ms. ***** and came to mutual agreement to bring the account current and reinstate her contract. We look forward to our continued relationship.
  

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Precomputed interest. Interest rate higher than state minimum

  

  Business Response

  Date: 11/29/2024

  ******* ***** purchased a 2011 ****** Altima on June 7, 2023.  Byrider has written policies and procedures that govern our sales and underwriting processes.  The terms of the retail contract, including the payment amount, Annual Percentage Rate and total sales price were disclosed prior to and during closing, both in writing and verbally.  Mr ***** signed a Retail Installment Contract which secures his purchase. The interest rate disclosed is within state limits.
  

  Customer Answer

  Date: 11/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:11/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with this company back in March of 2022. Since I have had this vehicle I have had to taken into the shop up to 8 times, if not more, for the same issue. I had a warranty on this vehicle but I have since went over the mileage that was stated in the warranty. But with my warranty it states that Byrider will fix any machinal issues that are wrong with said vehicle. They have not fixed this vehicle and it continues to be the same issue over and over again. I called the company to see if they will help with this and their solution was to put me into a "new" car. But upon further research I have learned that an abundance of their customers have ongoing issues with their vehicles and this company does nothing to help their buyers. And they also will sell/resell un-working vehicles to the public. The vehicles they sell are unsafe and the company is unethical to sell these vehicles to the public.

  

  Business Response

  Date: 11/21/2024

  In the case of Kaleb ***, complaint number ********, we have investigated this matter with the full cooperation of the company-owned ****. Mr. *** is upset with mechanical issues. 

  Mr. *** purchased a 2014 Kia **** on March 5, 2022 from the company-owned Byrider on ************** in ******, **. Mr. *** also purchased the optional 36-month/36,000 mile vehicle service contract, whichever comes first. 

  Every Byrider vehicle undergoes a rigorous inspection and reconditioning process to ensure its functionality and reliability before being offered for sale. While it is understandable that dealing with service issues can be frustrating, a pre-owned vehicle, similar to any mechanical device with many moving parts, requires proper maintenance and occasional repairs to ensure performance and longevity.

  Service records indicate that Mr. **** vehicle has not been serviced at our facility since January 2024. Since the date of purchase, Mr. ***'s vehicle has received warranty work totaling $6,146, while out-of-pocket expenses have amounted to $421.64. Byrider has honored the service contract and made good faith efforts to resolve Mr. **** mechanical issues at all times. 

  Mr. *** has since voluntarily surrendered his vehicle. Upon receipt of this complaint, Byrider attempted to contact Mr. *** but was unsuccessful. If Mr. *** would like to speak to someone regarding his account, he should call his account representative at **************.
  

  
  

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had battery and alternator issues with my car from them on three separate occasions. This last time my car was in the shop for three weeks and I paid over $900 in rental car fees. It seems like they dont know what is going on or I am being taken advantage of. This problem happens every three months.

  

  Business Response

  Date: 11/14/2024

  In the case of ****** ****** complaint number ********* we have investigated this matter with the full cooperation of the company-owned Byrider. Mr. ***** is aggrieved with mechanical issues hes experiencing.
  Mr. ***** purchased a 2013 Chevrolet Traverse on June 1, 2023 from the company-owned Byrider location on ****************** in ********* **. He also purchased the optional 30-month, 30,000-mile vehicle service contract.
  Byrider is committed to minimizing wait times for vehicle servicing, prioritizing customers' needs and trying to get them into the service department quickly. However, in the case of Mr. ****** his vehicle was dropped off as a walk-in without an appointment, which resulted in a longer wait time. Upon examination, it was discovered that the previously installed alternator had failed. Fortunately, Byrider was able to replace the alternator under an ******** parts warranty. The typical charge for this repair would have been $356 plus taxes, including one hour for diagnosis and three hours for installation. However, as a gesture of goodwill, Byrider generously discounted the labor fee to $94.41.
  The rental reimbursement provided under the vehicle service contract only applies to repairs covered under the service contract, and not repairs covered under a parts warranty. This was disclosed during the closing at the time of sale. The repairs being done to Mr. ****** vehicle are not covered items. Therefore, the rental reimbursement would not apply.
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value Mr. ***** as a customer.  We look forward to our continued relationship.
  
  

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards, I had to have the vehicle dropped off before an appointment or whatever they were saying because it cut off on me while I was driving it and my place of residence doesnt have any extra space for it. I am disgusted with their lack of human decency and accountability in this matter. They fail to realize that their whole stance of it not being apart of the service contract is unfair and tactless and if it were a friend or family member it wouldnt be handled this way. When something needs to be fixed time and time again thats not my problem but they are trying to say it is, and if this was a one time thing I wouldnt have said anything about it.I dont look forward to having any dealings with a company thats treats it customers this way.
  
  ****** *****
  

  

  Business Response

  Date: 11/19/2024

  We stand by our original response. Best Extended has explained to Mr. ***** that the repairs on his vehicle are not a covered item under the vehicle service contract.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October of 2023 I traded in a 2002 ****** Pathfinder towards a 2014 Chrysler 200 S Now in the first Three months of having the car the Head Gasket went out, Starter, Battery and Ive had to replace every headlight and tail light. Its November of 2024. I have been calling this company nonstop trying to set up a date for service because for some reason my car started making a weird ticking noise from behind the steering wheel and my cluster which controls my lights is faulty. My fog lights only come on if I use a turn signal and my dash will dim itself automatically as if theres a fault. I owe *****k on it still and still have ******* miles before my warranty is up. I dont appreciate leaving voicemails and receiving no calls back especially seeing even if I do get it in there Im paying $75 just to look at it and they will most likely wait days before checking it out. This is my only means of transportation and for the amount Im paying least I expect is for the dealer to call me back. This is a service issue and Im trying to have it serviced.

  

  Business Response

  Date: 11/12/2024

  In the case of Mr. ***** ******, complaint number ********, we have investigated the matter with the full cooperation of the company-owned Byrider.   Mr. ****** filed a complaint regarding mechanical issues he has experienced since purchase.
  

  Mr. ****** purchased a 2014 Chrysler 200 on October 7, 2023 from our Byrider dealership location on ****************** in ********, ***  He also purchased an optional service agreement effective for 30 months or ****** miles, whichever occurs first. 
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  

  Mr. ******** vehicle has been serviced twice since its purchase, as per our records. On October 31, 2023, repairs for a head gasket, PCV valve, and thermostat were fully covered by Mr. ******** vehicle service contract, resulting in no out-of-pocket expenses. However, on January 25, 2024, a starter and battery replacement was performed, which are not covered under the contract. Consequently, Mr. ****** incurred an out-of-pocket expense of $249.99 for this service.
  

  Due to a recent ownership change, the ******** Byrider location has transitioned from a company-owned store to a franchise location. As a result of this change, Mr. ****** should contact Best Extended at ************** whenever he needs to schedule a service appointment.
  

  Upon receipt of this complaint, the service manager at the franchise owned ******** Byrider reached out to Mr. ****** to discuss his service concerns. The service manager recommended that Mr. ****** bring his vehicle to ****** ******** because there is a recall that is likely causing the issues Mr. ****** described.  Byrider has not heard back from Mr. ****** since this conversation. 
  

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value Mr. ****** as a customer.  We look forward to our continued relationship.
  

  
  

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  They have been very helpful and I didnt know they had transitioned. I will reach out to the extended an Ive contacted ****** ******** just waiting on a response from them. 

  Regards,

  ***** ******

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We was sold a car with the catalytic converter cut off and a pipe welded in its place. Its against federal law to drive a vehicle that has an exhaust system altered in any way. Its illegal to sell a car that has an emission system altered. I have called and messaged and no one is helping me. The ******* shops cannot touch it without losing their mechanic license . Im paying for my car I want it fixed or a new car!

  

  Business Response

  Date: 11/08/2024

  In the case of Ms. ***** ******, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider. Ms. ****** filed a complaint regarding mechanical issues not being fixed.
  

  ****** ******** and ***** ****** purchased a 2010 Chevrolet Malibu on May 20, 2024 from our dealership on S US41 ***********, **. They also purchased an optional service agreement effective for 24 months or ****** miles, whichever occurs first.
  

  Before making it available for sale, each Byrider vehicle undergoes an in-depth inspection and reconditioning process to ensure its functionality and reliability. Service records show that Ms. ******* vehicle went through this inspection and the catalytic converter was on the car at the time of sale. 
  

  On July 22, Byrider received a text message from Ms. ****** regarding an issue with her vehicle's catalytic converter. In response, Byrider reached out to a local muffler shop to arrange for an inspection and repair. However, attempts to contact Ms. ****** to inform her of these arrangements were unsuccessful as all calls went to voicemail and no return calls were received.
  

  On October 24, 2024, another message was received from Ms. ****** regarding the same issue. Byrider attempted to contact her without success once again. On November 7, Ms. ****** left a voicemail. Byrider promptly returned her call, but all subsequent attempts have been unsuccessful, as they have gone directly to voicemail.
  Byrider is committed to resolving this issue but requires contact with Ms. ******* She is kindly requested to call ************** so that Byrider can schedule her vehicle at the muffler shop and address her concerns effectively.
  
  Byrider strives to achieve the satisfaction of every customer. We value Ms. ****** as a customer and look forward to our continued relationship.