Complaints

This profile includes complaints for byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  byrider

  12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

  
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  byrider

  575 Sagamore Pkwy S Lafayette, IN 47905-4737

  
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  byrider

  1186 E. Markland Avenue Kokomo, IN 46901

  
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  byrider

  2645 N. National Rd Columbus, IN 47201

  
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  byrider

  311 S. Scatterfield Rd. Anderson, IN 46016

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $14000 for a vehicle & included service warranty for a ******************* 2022. Since then I've had 2 major breakdowns with the car. Both times I've had to incur costs of a rental car. This last event is still ongoing and I'm out over $1000 so far on a rental car. They have made no effort to help offset costs. The repair time has been more than 2 weeks & has put me in a position of choosing work or going on unemployment/ retirement.

  

  Business Response

  Date: 03/11/2024

  In the case of *********************, Complaint Number: *******, we have investigated this matter with the full cooperation of the company-owned Byrider. ************ is aggrieved with the amount of time it is taking for his vehicle to be repaired.

  ************ purchased a 2017 **** Escape on April 8, 2022 from our company owned dealership on *********** in *************. He also purchased a 36 months or ****** miles service agreement, whichever occurs first. 

  While we understand that dealing with any service issue can be frustrating, a preowned vehicle like any other mechanical device will require routine maintenance and repairs to ensure its continued operation. Service records show ************ had his vehicle in our service department one time since the time of purchase. In November 2022, the transmission was replaced. The repairs completed were covered under his vehicle service contract and the only out of pocket expense was the $50 deductible. 

  Although Byrider does not provide rental vehicles, the Byrider service contract does allow for rental reimbursement of up to $25.95 a day for 5 days while eligible repairs are being completed. ************ can submit invoices for his rental and Byrider will submit a reimbursement.

  We value ************** patronage and want to assure him that we are committed to resolving this matter promptly. Our service department will be inspecting ************** vehicle Monday March 11, 2024. We will reach out as soon as the vehicle is diagnosed. 

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience, and we value ************ as a customer. We look forward to our continued relationship.
  

  
  

  Customer Answer

  Date: 03/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  The allowance for the rental does not come close to being fair. I've spent over $1,000 so far (receipt submitted to service dept)and still no contact as of today (4/12/24) on when my vehicle will be repaired. This is the second major breakdown in the 2 yrs I've had this car. The engine has a known problem & I should have been made aware of it before purchasing. I expect at least half of what I have spent so far on a rental and $50.00 deductible for repairs waived.
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

  

  Business Response

  Date: 03/14/2024

  We value ************** patronage and want to assure him that we are committed to resolving this matter promptly. Unfortunately, the specific engine that we ordered arrived faulty. We have filed a warranty claim and are awaiting their response. On Monday, March 11, when ************ visited our office to drop off his rental car invoices, we provided him with an update regarding the warranty claim. As an act of goodwill, Byrider will provide ************ with a rental reimbursement of $363.30 for 14 days, exceeding the 5 days allowed by the service contract, which will take 7-10 days to process. Our service department is actively monitoring the situation and will contact ************ as soon as the engine becomes available. In the meantime, we kindly request his patience and understanding.

  Customer Answer

  Date: 03/14/2024

  According to the service manager this car has had known issues with the engine with multiple law suits against **** for them yet the sales staff did not unform me of this issue at the time of purchase. Had I been informed about it, I certainly would not have bought that particular vehicle. The reimbursement they are offering is well below the $1,019 I've spent on a rental car plus they've had my vehicle for over a month now and I still don't have a projected date when it will be fixed. They have put me in a very precarious position with my employment & income. I don't want to accept their offer but I need whatever funds I can get at this time. I'm still not satisfied with their response but by rejecting it, I may not get anything but the minimum from them. I'll have to think about my response for a couple days and maybe consult an attorney 

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I have not been given timely updates on the status of my car repairs, the service department has failed to call when promised. It's going on 5 weeks now & still no response or time frame when repairs will be done. Rental car reimbursement is well below what they actually charge which is around $40 per day. I've exhausted all means of transportation to be able to continue working & that will affect my ability to make timely payments. If I don't have a vehicle by this Friday the 22nd I will not be able to work. I keep getting that they (service ***** are waiting for warranty company to respond. 5 weeks is unacceptable & unreasonable for repairs that are supposed to be covered by a paid for warranty. I'm the one that is going to be affected by this delay and it appears that this company could care less. I'll seek a resolution from the state Attorney General & private attorney. This has gone too far.
  Regards,
  
  *********************
  

  

  Business Response

  Date: 03/26/2024

  We sincerely regret the delay in completing the repairs on ************** vehicle and apologize for the inconvenience it caused. The repairs were completed and ************ picked up his vehicle on Friday, March 22, 2024.

  We acknowledge that we had the vehicle for an extended period, beyond the usual timeframe. To make up for this inconvenience, we will reimburse ************ $40 per day for the rental expenses, based on the last rental receipts.

  We understand the importance of timely repairs and strive to provide our customers with the best possible service.
  

  
  

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************

  Customer Answer

  Date: 03/26/2024

  I haven't received anything from Byrider yet & it's past the time they told me it would take to process the initial refund. I don't trust this company to follow through with their offer of resolution. How do I follow-up if they don't?

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I haven't received anything from Byrider yet & it's past the time they told me it would take to process the initial refund. I don't trust this company to follow through with their offer of resolution. How do I follow-up if they don't?
  
  Regards,
  
  *********************
  

  

  Business Response

  Date: 04/02/2024

  A check for $363.30 was sent on 3/19/24. ************ deposited the check on 3/29/24. As we stated in our previous response, we will reimburse ************ $40 per day for recent rental expenses; however, to process the reimbursement, ************ will have to provide the rental receipts.

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  Although I have already submitted a copy of the rental receipt at the dealership & they informed me that it was forwarded to corporate, I've also attached the invoice here. It's a copy of the e-receipt Budget sent me
  
  

  Regards,

  *********************

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I ******************************* am writing this letter to make a complaint against Byrider at 1525 Shadeland. I got my car towed to the shop on 02-11-2024 to get my instrument cluster fixed. Byrider had my car for a couple weeks. Causing hardship in me and my children's lives. I have spent several hundreds of dollars on uber trying to continue our busy daily schedules. I have gotten this car pretty much rebuilt over the last year. It has gotten a new engine, transmission, and serval other things. I have 43 pages of different services done to the car. I would like to take them to court. When I came to pick my car up on 2-28-2024 after them having it for a couple weeks. The car is still not fixed. the dash lights flash on and off and there is a noise the dings every 3 seconds. They are telling me to take it to the electric shop. They should have sent the car back working properly.Can you please help me with the steps I need to take to take Byrider to court to fix my car or trade it out.******************************* ************************************************ ************ ***************************** I can be reached anytime..Thank You

  

  Business Response

  Date: 03/06/2024

  In the case of *******************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider. **************** is aggrieved with mechanical issues.

  **************** purchased a 2008 Dodge Grand Caravan on October 26, 2021 from our company owned dealership on **************** in Indianapolis, IN. She also purchased a 48 months or ****** miles service agreement, whichever occurs first. While we understand that dealing with any service issue may be frustrating, a preowned vehicle like any other mechanical device will require routine maintenance and repairs. Service records indicate that **************** has driven the vehicle more than ****** miles since purchase. 

  In September 2023, **************** spent $698.10 on a transmission repair. Unfortunately, the issue persisted, and in February, she returned with her vehicle. During the diagnosis, an electrical problem was found. However, the vehicle service contract doesn't cover electrical repairs and Byrider recommended a specialty shop who performs electrical work. Byrider agreed to refund the cost of the initial repair. **************** was in need of replacement tires, including a rim that needed replacement. In addition, a serpentine belt was replaced at that time. The refund was applied to the service and the remaining balance was $140.39. **************** was notified by Byrider that her refund check is ready for pick up. All claims eligible under the service agreement have been processed, and **************** has already collected the check.

  Although Byrider does not provide rental vehicles, the Byrider service contract does allow for rental reimbursement of up to $25.95 a day for 5 days while eligible repairs are being completed. The repair in question is not a covered item. 

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value **************** as a customer but cannot adhere to her request for a new vehicle.
  

  
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my 2010 ***** traverse from byrider was informed when I purchased vehicle that I would have a warranty until the day the vehicle is paid off come to find out it was only a 36 month warranty and when I went to get repairs done the engine in it that had to be replaced was one from a junk yard and instead of the $200 deductible I was supposed to pay for the warranty I had to pay over 6500 out of pocket for the engine replacement and on top of that they say that they do a very thorough inspection on all vehicles they sell if that is the case they should have noticed this and disclosed this when we were purchasing it. I have paid over ****** on the vehicle still owe 9000 and the car is only valued at 6100 and I just paid more on the engine replacement. Between my out of pocket and the warranty the place that replaced the engine charged over ****** for the repair. I believe that they should have disclosed this information before I purchased the vehicle

  

  Business Response

  Date: 02/28/2024

  In the case of ***********************************, Complaint Number: 21350823, we have investigated this matter with the full-cooperation of the franchise-owned Byrider.  **************** is dissatisfied with the explanation of the vehicle service contract coverage at the time of sale.
  ************************** purchased a 2010 Chevrolet Traverse on July 15, 2021 from the franchise-owned Byrider on **************** in *********, **. The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first. The purchase is secured by a retail contract. Byrider has documented policies and procedures surrounding the sales process. The terms of the retail contract, including the purchase price, APR, finance charges and total of payments,  were reviewed both orally and in writing prior to and during the closing. 
  Before making it available for sale, each Byrider vehicle undergoes an in-depth inspection and reconditioning process to guarantee its functionality and reliability.
  Byrider's commitment to quality doesn't end there. We also provide a comprehensive warranty coverage with every vehicle we sell, giving our customers peace of mind knowing that they are protected against unexpected repairs or breakdowns. 
  Byrider's vehicle service contract permits the use of used or reconditioned parts that are similar in quality and kind. To ensure the quality and consistency of parts sourced by Byrider, specific policies and procedures are implemented. During the closing, ************************** received the vehicle service contract, which outlined the coverage. He was given time to review the documentation before the closing was finalized. Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience and we value ************************** as a customer. We look forward to our continued relationship.

  

  Business Response

  Date: 02/29/2024

  In the case of ***********************************, Complaint Number: 21350823, we have investigated this matter with the full-cooperation of the franchise-owned Byrider.  **************** is dissatisfied with the explanation of the vehicle service contract coverage at the time of sale.
  ************************** purchased a 2010 Chevrolet Traverse on July 15, 2021 from the franchise-owned Byrider on **************** in *********, **. The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first. The purchase is secured by a retail contract. Byrider has documented policies and procedures surrounding the sales process. The terms of the retail contract, including the purchase price, APR, finance charges and total of payments,  were reviewed both orally and in writing prior to and during the closing. 
  Before making it available for sale, each Byrider vehicle undergoes an in-depth inspection and reconditioning process to guarantee its functionality and reliability.
  Byrider's commitment to quality doesn't end there. We also provide a comprehensive warranty coverage with every vehicle we sell, giving our customers peace of mind knowing that they are protected against unexpected repairs or breakdowns. 
  Byrider's vehicle service contract permits the use of used or reconditioned parts that are similar in quality and kind. To ensure the quality and consistency of parts sourced by Byrider, specific policies and procedures are implemented. During the closing, ************************** received the vehicle service contract, which outlined the coverage. He was given time to review the documentation before the closing was finalized. Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience and we value ************************** as a customer. We look forward to our continued relationship.

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   

  I should have been made aware of an engine from a junk yard being placed in my vehicle that way I could have made arrangements to have the vehicle inspected further by an outside mechanic. The company that just replaced that engine also had to change many more parts due to them not being installed properly like bolts missing and held together with silicone and the wrong bolts being used. Also the warranty was explained to me and that warranty when it was explained never said I would be responsible for anything more than the book value of the vehicle I had to pay more out of pocket than the warranty company paid for these repairs. I can send in my credit report that shows I was charged more than 4 times the value of the vehicle from the beginning. And there were problems with the vehicle from day 1 and your service department said it was normal because of direct injection. The thermostat housing was held on by 1 bolt and just siliconed along with the fuel rail being silicones in I have the report from the dealership that conducted the repairs. If I need to send them I will. This is from credit bureau showing how much loan was for to start all payments made and cars value almost 7 times less than the loan
  
  Regards,
  
  *******************************

  
  

  

  Business Response

  Date: 03/06/2024

  We stand behind our original response. Byrider's vehicle service contract allows the use of used or reconditioned parts that match the quality and type of the original parts. ************************** was provided with the vehicle service contract detailing the coverage. Before the closing was finalized, he had the opportunity to review the documentation.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made arrangements for my car to get repaired while under warranty. The appointment was made around December 15th the warranty expired on December 19th I was told to bring the car to the repair shop January 5th also making a note that I had made the arrangements before the warranty expired. I took the car to the shop on the 5th of January and dropped it off, l received a call stating about I needed a lot work done to the car. I told them not to do anything but what is under the warranty. After a few days of no contact I started calling asking for an update because I was paying for a rental car, none of my calls were returned and after having my car for the week no work was done saying the car was not under warranty when it was clearly scheduled for repairs before the warranty expired, so not only the car was repaired I had to pay 600 rental fees for seems no reason

  

  Business Response

  Date: 03/01/2024

  Regarding complaint number ******** for Emirous Kernall, we have thoroughly investigated the matter with the cooperation of the company-owned Byrider. *************** experienced frustration when the vehicle service contract was not honored by the company. He had called to schedule an appointment before the contract's expiration, but his request was unfortunately not fulfilled.
  
  *************** purchased a vehicle on December 19th, 2019 from the Byrider location on *************** in **********, ****. The vehicle was covered by a 48-month, 60,000-mile service contract. 
  
  Upon receipt of this complaint we fully investigated the sequence of events that led to this complaint.  ****************** made a call on December 15, 2023, to arrange an appointment on January 5, 2024. He inquired about the coverage provided by his vehicle service contract and was informed that, since he contacted before its expiration, it should be. We will uphold this commitment to honor the contract. Byrider Service will reach out to ****************** to review his service estimate and  discuss which items are covered by his vehicle service contract and which are not. Once we have reviewed the estimate, we will schedule a time to bring his vehicle in for repairs.   We also encourage Mr. ******** to reach out to service at ************** with any further questions.
  At Byrider, customer satisfaction is our top priority. We sincerely apologize for any inconvenience you have experienced due to the issues. We highly value Emirous Kernall as a valued customer. We look forward to maintaining and strengthening our business partnership in the future.
  
  

• Initial Complaint

  Date:01/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from JDByrider. 3 days after purchasing I had to buy a tire. JDbyrider claims they do a check on their vehicles. 2 weeks after purchase I had to replace a 2nd tire. 2 months after purchase I called for a service appointment and had to wait 2 weeks because they are under staffed. They claim repairs arent covered under service agreement

  

  Business Response

  Date: 02/05/2024

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the company-owned Byrider. ************ is dissatisfied with the mechanical issues she has experienced with her vehicle. 
  ************ purchased a 2015 Buick Encore on October 9, 2023 from the company-owned Byrider on ********************** in *********, Indiana.  The vehicle is covered by a 30-month, ****** mile service contract, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  On January 22, ****, ************ brought the vehicle in for an oil leak and burning smell.  The vehicle was diagnosed with a crack in the oil filter cap.  ******* cap was replaced, the vehicle was test driven and then checked to make sure the issue was resolved.  Byrider found no issues and released the vehicle to the customer.  All repairs were covered by Byrider and ************ had no out of pocket expenses.  
  ************ called in on Jan 30, **** to let us know she was experiencing the same issue.  When we tried to schedule ************ a service appointment, she informed us that she does not want to talk to anyone at the store.  If ************ would like to get her vehicle serviced at another facility, she can reach out to ****** Services at ************** and they can coordinate the diagnostics and repair at another facility.
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car through byrider and cnac that I was told was in perfect condition and informed the dealer I was in a urgent situation facing a custody battle and needed the car to get in and out of town from Indiana to ******** and needed to be put I one fast a year after I got the car on my way to ******** the car overheated on the freeway and completely shut down I was able to pull to the side and stop it before it stopped running completely after the incident I had a inspection done on the car to fix the breaks that were apperantly going out I was told that the bearings on the car were put together wrong by whoever last services the car and with a bearing that wasn't meant for the vechicle and it would cost me over **** more to fix it , they didn't see a reason why the car would die or overheat. Then December 2023 my car had the same issue only 4 hours out of town me and my 8 year old had to experience the car dying on the interstate after losing acceleration so fast we were lucky to be close to a exit .I did some research online and I found out that the reason the mechanics can't see a issue is because it is how the vechicle is made its actually built into the cvt to shut itself down at a certain speed or heat so it can prolong the life of the car however when I bought it I was under the impression it goes over 115 and it won't go 70. I called a couple places to have my car refinanced and when they search my information it tells them the liens I have is on a different vechicle not my ****** but on a unknown car . When I looked for the Vin number on my car that byrider placed on the window it was also a Vin number to a completely different vechicle. When I first purchased the car they waited until the very last legal minute to send the bmv the information they needed for me to have proper tags and insurance and refused to give me a new temporary tag but gave me a 20 gas card for having to go all the way back to the office. Now since I've had trouble finding someone to refinance it and was told when I bought the vechicle I could trade it in if I ever needed to or wanted to because what I was looking for wasn't on the lot , iam told they are permanently closed down and not selling cars , there is a lawsuit against jd byrider right now in other states for doing similar things .

  

  Business Response

  Date: 02/01/2024

  In the case of Korean ****, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider. ************ is aggrieved with mechanical issues.

  ************ purchased a 2015 ****** Rogue Select on June 7, 2021 from our company owned dealership on ********** in *********, **. She also purchased a 48 months or ****** miles service agreement, whichever occurs first. 

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. Additionally, each Byrider vehicle goes through an extensive inspection and reconditioning process to ensure the vehicle is in good working order prior to placing it on the sales floor. 

  Our service records indicate ************ has not had her vehicle serviced with us since she purchased the vehicle. The vehicle is covered by a 48-month, ****** mile service contract that will cover the cost of any eligible repairs, and Byrider will stand behind the service agreement. Although the sales location on Grade Road closed due to the economic climate, the service department is still open to service our customers vehicles. If ************ is experiencing issues with the vehicle, Byrider would be happy to diagnose the vehicle. She can call ************ to schedule an appointment. 

  Byrider strives to achieve the satisfaction of every customer; however, we cannot adhere to ************** request for Byrider to release her from her contractual obligation. We value ************ as a customer. We look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 ***** malibu hybrid from jd byrider in july 2023 i put ***** dollars down drove the car everything was ok it drove fine the vehicle had very high mileage but i needed a car to commute to an from work as well as school the first week i took the car back to them about the windshield having a crack i was told oh they had fixed that about a month went by the windshield finally cracked from the side they did fix it after that the car start cutting off while driving i informed them (****) the service manager i took the car up there i was told they test drove it it didnt cut off on them they had the car for about 3 days the first time then after getting the vehicle back a week or two later it done the same thing while driving in heavy traffic with my 6yr old i contacted them again they told me to bring the car back i voiced how this is dangerous an unacceptable they had the car for about 5days still couldnt figure out why it was cutting off i was told "oh its a hybrid those computers are running the vehicle" the other service lady drove the vehicle to her home an it didnt cut off i was told when i got the car back that they havent been able to figure out why it was cutting off i pick up the car it cut off again with my daughter in the car two streets over from their dealership they had to walk down to me to get the car back to their service center again its stopping on high traffic areas. They had the car for about 3-5 more days im barely making it out the way when it cuts off from getting rear ended which is very dangerous i have asked is there anyway i could get another vehicle or something to get me back an forth to work i was told no they dont do loaners but i was sold a lemon they cant fix then 3 wks later it cut off again an they had me leave it in a plaza in front of the liquor store they towed it to the shop an sent it to ***** dealership for a week they said they changed some type of hybrid battery an it still cuts off

  

  Business Response

  Date: 01/30/2024

  Ms. ******* purchased a 2018 ***** Malibu on July 28, 2023 from the company-owned Byrider location on *************, Indianapolis, IN.  The vehicle is covered by a 30-month, ****** mile service contract, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  The vehicle came into the shop in September with complaints of the vehicle cutting off while driving, not accelerating and a split windshield.  The technicians were unable to duplicate the issues with the vehicle and outsourced the windshield to be replaced.  There was no out of pocket cost to Ms. ************************** October the vehicle was towed in with the check engine light on and a message stating shift to park.  The technician was unable to duplicate the issues.  It was determined that it was best to have the vehicle towed to a local ***** dealership to have them diagnose the issues.  They kept the vehicle for a few days and determined that the O2 sensors, battery and reflash pcm should all be replaced.  The repairs were done and there was no out of pocket cost to Ms. ************************** January Ms. ******* contacted service stating the vehicle was shutting off again and the check engine light was back on.  On January 29, the service manager reached out and spoke to Ms. ******* and explained that she is speaking to management about the possibility of putting her into another vehicle.  Ms. ******* was asked to please give us until the end of the week to allow all parties involved to review the situation and make a decision.  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value Ms. ******* as a customer.  We look forward to our continued relationship.
  
  

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Most recent the vehicle purchased and obtained by the above businesses mention went into their in house repair shop and was returned with multiple problems. I conversed with both of the above mentioned prior to. The vehicle has been making crazy noises illuminating oil change on the dashboard in addition to unstable temperatures, automatic key start not working etc. I filed a previous report in **** that was to be sent to you guys but as when you search it was not found sadly. Additionally, the manager that sold me the vehicle in *********, **** according to CNAC was fired and the store was closed down in the middle of a previous negotiation to exchange the vehicle for another and or a mutual termination due to mechanical issues shortly after purchase in addition to dishonest H3432343537**35333431H and marketing. My car started to overheat this January prior to going to the Colerain **** store repair shop recommended by CNAC who carries my insurance The same store that previously told me that they were oblivious to the previous negotiations between **** attorney general and the ********* now ceased location. The manager that was so called fired was actually employed at the colerain location during the recent repair. This store was ceased from selling cars on January, the 16th of this year, 6 days after retrieving my vehicle additionally. Today I went to get a reading by AutoZone on the vehicle and coincidentally the reader wasn&#**;t working. However, the manager of the store asked if I wanted them to take a look under the hood just a look and VOILA! The store Was just three blocks away and I agreed and what they found was a detached radiator hose without clamp tucked beneath the hood. I don&#**;t trust these people as there&#**;s been lie after lie including attempting to get me to pay $500 for the repairs in which I had to go back and forth to get them to see that this was covered in the warranty as well. So the only positive out of this was that only a copay was needed anf I couldn&#**;t be further scammed. They haven&#**;t been and they&#**;re not being fair about an appropriate negotiation surrounding the purchase of this vehicle. And more importantly, my son and I were in dangered driving in this vehicle that they okayed me to drive away in upon pickup following repairs and recommended I just make an appointment to bring it back. Most recently CNAC the loan sharks did the same. It it looks like H323433**383838303238H has a history of these sheisty business dealings including selling faulty cars, which I&#**;m sure is a contribution to the cease of selling at two locations in less than a year and a half.

  

  Business Response

  Date: 01/24/2024

  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider. **************** is aggrieved with mechanical issues and dissatisfied with the payment amount agreed to during the contract closing. 

  **************** purchased a 2012 Jeep Compass on August 9, 2022 from our company owned dealership on ****************** in *********, **. She also purchased a 36 months or ****** miles service agreement, whichever occurs first. 

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. 

  In August 2022, **************** filed a complaint stating she didnt fully understand terms of the contract. Byrider has written policies and procedures that govern our sales and underwriting processes. The terms of the retail contract, including the payment amount, annual percentage rate and total sales price were disclosed prior to and during closing, both in writing and verbally. **************** signed a Retail Installment Contract which secures her purchase. In response to that complaint, as a gesture of goodwill, we offered **************** a mutual release that would have released her from her contractual obligations. **************** did not accept that offer and has since driven the vehicle for 17 months and put over ****** miles on it. The mutual release is no longer an option. 

  Ms.******* vehicle is covered by a 36-month, ****** mile service contract that will cover the cost of any eligible repairs, and Byrider will stand behind the service agreement. Although the location on ***** Highway closed due to the economic climate, we still have other service departments available in the area. 

  Upon receipt of this complaint, our Beechmont location contacted **************** and scheduled an appointment to diagnose her vehicle on January 29, 2024. 
  Byrider strives to achieve the satisfaction of every customer; however we cannot adhere to the request for refund but will stand behind her service agreement. We apologize for any inconvenience the mechanical issues have caused, and we value *************** as a customer. We look forward to our continued relationship. 
  

  
  

  Customer Answer

  Date: 02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  

  Hello!

  This is *************************** referencing ongoing grievances and complaints with byrder.Two separate byrider locations including one recently closed has had my vehicle in for repairs in the last month and a half and is expecting to make a possible third following communication with **** service manager at byrider beechmont location after the 2nd. The repairs previously were not done appropriately and some at all even though charged  financially as noted on the receipt. They were done over at a second location supposedly and some other works as noted in the second receipt. Additionally, however, the car sounds rough and unreliable following the first and second repair. As previously mentioned, this type of malicious consumeration is almost unbelievable going back to the initial grievance that was disrupted due to a cease of the purchasing location byrider in *********, ****.. My trust was on  zero as I previously expressed do to the faulty and inappropriate repairs at the chlorine location. How does a car go from needing a thermostat due to overheating to pure ratchetness following auto repairs with those specialized to do so byrider that is. Could this possibly have something to do with the fact that there were intermittent licensing Illegitimacies with this company during initial negotiations prior to the thermostat issue that has turned into a host of things, including fraudulent repairs?

  Looking at the better Business bureau website and my interactions with the company. Since the purchase of this vehicle it seems like these type of behaviors and problems are patterned.

  Additionally, the in-house loan on this vehicle was the same amount pretty much as the charging price on the vehicle and if I'm obligated financially, despite being thrust to sign by the manager they claim was fired which also wasn't true as he was at the Colerain location upon the first repair of complaint.. I think I should be paying for a safe, dependable vehicle as previously discussed during open communication that ceased due to Fairfield closure and easily able to exercise those options. It's not godly or moral to take advantage of others for financial gain. Additionally, following the car  going back into byrider shop for repairs on the 29th of January and having ongoing issues thereafter a flammable gas canister full of gas  was left in the back of my hatchback which at any point had I struck a match could have blown my son and I  to smithereens. Can you imagine that and the fact that there was no honest accountability claiming the canister from byrider in addition to the previous and recent transactions, I feel like I'm stuck in a deal with the devil and I'm asking for mediation and a moral resolve. Honesty and accountability is what decisions need to be based upon here and I asked that the consideration of byrider multiple faults which some seems clearly malicious and then there's some blatant dishonesty and this includes the gas canister that could probably be confirmed by way of their surveillance camera. Nevertheless, it's docked into district 4 police station as property and they/ byrider beechmont, **** are free to pick it up whenever they choose. The end goal instead of being stuck  with a faulty vehicle  following repairs with byrider is to modify the contract for a more safe, dependable reliable vehicle and or terminate the contract in total. I look forward to an amicable resolve.

  Thanks,

  ***************

   

  
  

  

  Business Response

  Date: 02/16/2024

  We stand by our original response. Ms.Cannons vehicle is covered by a 36-month, ****** mile service contract that will cover the cost of any eligible repairs, and Byrider will stand behind the service agreement. We cannot adhere to her request for a different vehicle or to cancel her contract.
  
  

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  

  I have reached out to ****** last week in reference to ongoing issue following their multiple failed attempts to resolve these issues. A simple purchase and now multiply repairs at byrider service shop has turned into multiple issues.After retrieving the car again for the same faulty repair/repairs it is worse off. Still **** riding, noisy and at this moment overheated at district 4 police station and I took a look under the hood and it looks to be clearly incompetence by the repair shop again. 

  They have destroyed this vehicle and were lackadaisical with repairs inadequately and untimely. I didn't want to take it to byrider again because I knew and wasn't confident after repairs on 1-8-24 that the Beechmont would or could  either despite it being their job. Dishonesty and malicious patterns of behavior never ends good. 

  Thanks to Byrider current situation ??

  
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 02/22/2024

  We are saddened to learn of Ms. ******* disappointment but stand by our original response. Ms.Cannons vehicle is covered by a 36-month, ****** mile service contract that will cover the cost of any eligible repairs, and Byrider will stand behind the service agreement. **************** is free to take her vehicle to another repair ship but it may not be covered under the service agreement as all repairs are subject to preauthorization per the agreement. We cannot adhere to her request for a different vehicle or to cancel her contract.

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Additionally the vehicle has been in their service shop repeatedly 3 times since January,8-2024 for repeats of the same repairs due to no fault of my own in addition to new and other mechanical issues immediately following their repetitive repairs by the work of their hands. This includes currently the motor not working for the windows. The car still being noisy as if it's going to blow up rough riding, whatever they've done and adequately in that service department has caused more damage to the vehicle then the initial overheating issue. I'd like to also add that when they okay for me to drive the vehicle each time it came out of the shop. Despite the radiator holes not being attached to the radiator, I think we all can agree that a lot of damage was done to the internal aspect of the car which could be contributing to these ongoing problems. I got my car back this Monday and an agreement with **** so that I didn't have to continue to use Lyft and Uber to travel my special needs child and myself and when you think about it, why should I use another service? When I purchased a vehicle she insisted that I bring it back when I have a chance again so that they can look over the car for the fourth time. I would assume to figure out what they've torn up. Are inappropriately affected with these repetitive faulty repairs as she felt it would be okay since the radiator hole was reconnected the third time after being broken. Unattached cracked repeatedly following their repairs for current travel. Imagine that I have to make another appointment with the same people that have repeatedly failed to properly fix the vehicle again three times in less than 1 month. They're not trustworthy. They're not honest, they're not handling this professionally as they should and they need to reconsider and hire management of the business. Furthermore, I have not forgotten that they literally almost killed my son and I by leaving a full red gas can flammable full of gasoline and the back of the hatchback following the second repair in which my son and I would have been blown up had I lit a match . God protected us and I'm grateful as we can see in reference to the repairs of this shop. It's been nothing but a death race each time. Again writing intermittently without a radiator hose. Attached three different times in 30 months has done damage to not only the radiator but certainly the engine which I'm sure explains the noise and the current unstability of the vehicle. Sadly, I don't believe they have the integrity to own up to it or acknowledge it, but I'm hoping that they will make some sort of accommodation of morale.

  Additionally I'd like to add that the warranty charges occuring are from faulty repeated correction repairs following each repair they continuously fail to do properly while causing further damage which seems intentional at this point.I'd like to communicate with someone in cooperate above the repair shop at this point while continuing in 3 way communication with Byrider,BBB and **** attorney general. Speaking of **** attorney general Byrider Falsely claimed to them upon their own will that the dispute was resolved willfully fabricating a deceptive response in which a resolve nor communication of the such has never transpired so .......

  Also I'd like documentation of the person in this communication that blatantly fabricated that statement as we continue to strive for a resolve.

  
  
  Regards,
  
  ***************************

  
  

  Customer Answer

  Date: 02/23/2024

  Additionally the vehicle has been in their service shop repeatedly 3 times since January,8-2024 for repeats of the same repairs due to no fault of my own in addition to new and other mechanical issues immediately following their repetitive repairs by the work of their hands. This includes currently the motor not working for the windows. The car still being noisy as if it's going to blow up rough riding, whatever they've done and adequately in that service department has caused more damage to the vehicle then the initial overheating issue. I'd like to also add that when they okay for me to drive the vehicle each time it came out of the shop. Despite the radiator holes not being attached to the radiator, I think we all can agree that a lot of damage was done to the internal aspect of the car which could be contributing to these ongoing problems. I got my car back this Monday and an agreement with **** so that I didn't have to continue to use Lyft and Uber to travel my special needs child and myself and when you think about it, why should I use another service? When I purchased a vehicle she insisted that I bring it back when I have a chance again so that they can look over the car for the fourth time. I would assume to figure out what they've torn up. Are inappropriately affected with these repetitive faulty repairs as she felt it would be okay since the radiator hole was reconnected the third time after being broken. Unattached cracked repeatedly following their repairs for current travel. Imagine that I have to make another appointment with the same people that have repeatedly failed to properly fix the vehicle again three times in less than 1 month. They're not trustworthy. They're not honest, they're not handling this professionally as they should and they need to reconsider and hire management of the business. Furthermore, I have not forgotten that they literally almost killed my son and I by leaving a full red gas can flammable full of gasoline and the back of the hatchback following the second repair in which my son and I would have been blown up had I lit a match . God protected us and I'm grateful as we can see in reference to the repairs of this shop. It's been nothing but a death race each time. Again writing intermittently without a radiator hose. Attached three different times in 30 months has done damage to not only the radiator but certainly the engine which I'm sure explains the noise and the current unstability of the vehicle. Sadly, I don't believe they have the integrity to own up to it or acknowledge it, but I'm hoping that they will make some sort of accommodation of morale.

  Thanks,

  ******* Cannon 

  Customer Answer

  Date: 02/23/2024

  Additionally I'd like to add that the warranty charges occuring are from faulty repeated correction repairs following each repair they continuously fail to do properly while causing further damage which seems intentional at this point.I'd like to communicate with someone in cooperate above the repair shop at this point while continuing in 3 way communication with Byrider,BBB and **** attorney general. Speaking of **** attorney general Byrider Falsely claimed to them upon their own will that the dispute was resolved willfully fabricating a deceptive response in which a resolve nor communication of the such has never transpired so .......

  Also I'd like documentation of the person in this communication that blatantly fabricated that statement as we continue to strive for a resolve.

  

  Business Response

  Date: 02/28/2024

  Byrider was not able to duplicate the concerns **************** experienced and offered to test drive the vehicle with her as she states the vehicle is riding rough. She declined. In a spirit of goodwill and as a gesture of customer satisfaction, ********************** will cover the cost of up to two hours of diagnostic services at an auto repair shop of ******************** choosing. This gesture demonstrates Byrider's commitment to resolving any issues or concerns **************** may have with her vehicle and ensuring her satisfaction as a customer. If she chooses to proceed with this matter, she should contact Byrider at ************ to coordinate this resolution.

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 02/28/2024

  Hello, Byrider has been beyond honest and or have shown little of no integrity concerning this matter since the date of purchase. There's been nothing but lies ,Deceit ,faulty and or undone repairs yet charged  for repetitive, repeat it and add on repairs that immediately followed each time the vehicle was received from the shop. My personal opinion, the intentionally had our lives at risk with an improperly repaired dysfunctional vehicle. Despite verbal communication from them to make it right, they have done everything but. I can only imagine the totality of damage that was done at the most recent repair in which again I was told to bring it back by making an appointment when it was convenient for me and they would lick it over a fourth time. A reminder that they almost blew us up by leaving a full flammable gas canister in the vehicle. All it was a match and we would have been gone. **** and properly stalled faulty radiator hoses three times and less than 1 month to no avail and only to fail and following retrieval of the vehicle. Each time there was more problems with the cars whether it was noise under the hood, rough riding ,steering problems, automatic starter not working, Windows not rolling down a motor issue, and the car sounding like it's going to blow up which we've repeatedly discussed. This time upon retrieval things were beyond worse and repairable. If you ask me. So to the point that I am very content that the malfunctions of this vehicle cause and accident today. Had they done the honorable thing initially? It wouldn't have gotten to this point to where my child and I almost lost our lives. There is a police report on file. I'd love to have some sort of understanding as to why the brakes didn't work and my child ended up in the *** Thanks to God despite your negative actions, he's going to be okay .Now!! I'd like to be terminated from this contract from h*** that you guys contributed to 100%. With malicious faulty sale tactics and deadly car repairs. Please let me know how you like the proceed. Byrider.!!!

  You ashamed and prohibited from ever selling another death trap vehicle and contract to anyone ever!! Unacceptable!

  If known the pattern of this behavior prior to being duped from the onset.

   

  Sincerely,

• Initial Complaint

  Date:01/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased my ****************** November of 2021, and the location I had purchased my vehicle from in *********, **** was shut down by the BBB, and Colerain, **** took over all maintenance for said sold vehicles. I worked with them, took 6 months for them to agree to replace my transmission and they proceeded to replace the transmission under warranty. It has now been brought to my attention, with no communication at all, that *************** Byrider has now been permanently closed. I now do not have a local Byrider location for any warranty needs. The next closest location is 33 miles away from me. How can I get out of this contract? Im not going to be able to drive that far, or even afford a tow that far if needed.

  

  Business Response

  Date: 01/23/2024

  In the case of *******************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider.  ******************** is aggrieved by the closing of her local Byrider ****************************. *************; purchased a 2014 **** Focus on November 5, 2021 from the company-owned Byrider location on ****************** in *********, **.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  A business decision was made to close both the Fairfield and Colerain locations.  We apologize if those closures caused you any inconvenience.  *********** center at Colerain is still open so you may contact them or you may contact Best Extended at ************ and they will be happy to assist you with finding a local shop to help with any of your service needs.  
  Byrider strives to achieve the satisfaction of every customer. We value ******************** as a customer and we look forward to our continued relationship.
  
  

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have gotten 3 different cars there 1st one small accident engine light also was on 2 months after i got it they totaled that car got another one couldn't go anywhere else. Same thing same problem hit a deer same problem yet another car 2022 in june monthater check engine stays on have not been able to keep it off the state they fix problem when i bring them for warranty work its not *********** then something else goes wrong a week later tried to get them to exchange and put me in a newer car got told they would never do business with me again guys name was ****** told me completely different stories than what i informed him of. Total of about ***** in loans for jdbuyrider close to that

  

  Business Response

  Date: 01/12/2024

  In the case of *******************************, Complaint Number: *******, we have investigated this matter with the full cooperation of the company-owned Byrider.  **************** has expressed her dissatisfaction with some mechanical issues she has experienced with the vehicle.  
  **************** purchased a 2014 Jeep Patriot on July 2, 2021 from the company-owned Byrider on *************************************** in ***********, ************.  The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.  
  **************** had an appointment scheduled for May 27, 2022 to have an axle checked but unfortunately, was not able to keep that appointment. 
  **************** brought the vehicle in on November 15, 2022 for a ******** safety and Emission inspection. The vehicle failed the ******** safety inspection due to the catalytic converter needing to be replaced.  The catalytic converter is not a covered item under the vehicle service contract; therefore, **************** declined this repair.  Several other items were identified during this visit that were covered under the vehicle service contract as well as some that were customer pay.  **************** did give authorization for those. A catalytic converter failure could be the cause of the check engine light; however, we will not know until this repair is completed.
  **************** brought her vehicle in on July 13, 2023.  Diagnostics showed the vehicle needed both front axles, both front and rear lower control arms, right rear upper control arm, both rear toe links, front sway links, alignment and an oil change.  **************** agreed to the items that were covered under her service contract and paid out of pocket for the oil change and sway bar links but declined all other repairs.  The check engine light was never mentioned during this visit.
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use; therefore, we cannot adhere to ****************** request for a replacement vehicle.
  
  If **************** is still experiencing mechanical issues, Byrider would be happy to diagnose the vehicle.  She can call our service department at ************** to schedule an appointment. 
  

  Customer Answer

  Date: 01/12/2024

  I have had multiple issues with ********** this is the 3 vehicle i have had with them all with in 2 month of getting them check engine light was on my jeep patriot i can not get it to stay off been like this since i got it other 2 i had to replace from a accident because they could not get fixed so i had to go back to jdbuyrider everytime i leave from getting work done there i have a new problem with my car ****** very unprofessional cars i have gotten with in 3 to 4 months i am getting some kind of work done that is bad service this car has been the worsed i even got pushed into this car i did not want it because of how it looked but i was rushed i want something done about this now cars i have gotten bad quality mechanics don't do there job right either

  Customer Answer

  Date: 01/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.] I GOT other cars from them as well all 3 check engine light on with in 2 months of having the cars but yet they were inspected when i got them every time i bring cars to get them fixed there something else goes wrong right after they sell cars that are not ready to be sold i got pushed into the jeep patriot i got as well there was things wrong with it from the start ****** unprofessional miss information i got from the start since i have been going there not a honest company needs to resolve my issues with them they provided me with bad cars from the start that were not road ready at all never should have a check engine come on 2 month after i get a car now my jeep i can not get it to stay off
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 01/17/2024

  We stand behind our original response.  **************** declined repairs that are critical to the vehicle performance.  Without these repairs being made, the check engine light will continue to stay on.  If **************** would like to schedule an appointment to get these repairs completed at her expense, she can call our service department at **************. 
  
  

  Customer Answer

  Date: 01/17/2024

  The complaint i also i have with the company they are dismissing are the other 2 vehicles i purchased with them before dissatisfied the check engine light was on with in a month after i got them as well they never fixed them right either had to take those issues to midas to get fixed i always seemed to have to go somewhere else to get my car fix due to them not fixing my car right very unacceptable you come to a place because your credit is not were you want it to be and you get pushed into a car you don't want and don't get the right service for your vehicle how are you to trust that it will be fixed when you leave with more problems when you came in with never once yet ******** quality car that i did not need to fix in two months after getting a car from there please read everything