Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was interested in a car talked to someone all day even ran numbers to see what kind of deal we could make. wasn't told until 7pm that the car was not driveable and wouldn't be fixed till mon. so they made a appointment with me to come test drive for the next day. we'll they call on Monday saying they put other customers in front of me and haven't started on it yet. this happened 2 more times. fast forward 3 weeks it's finally fixed and I come in to test drive. when they pull it around it's all scratched up and leaking gas everywhere. so could not even test drive still. wasted my day and wasted 3 weeks of my life waited on this car to be done. they also raised the price of the car 3k. way overpriced now. And also have hard hit on my credit

  Business Response

  Date: 12/04/2024

  Volkswagen of Clarksville is unsure of the purpose of the
  customer’s complaint.  The customer never committed to purchasing the
  vehicle and never put a deposit on the vehicle.
  
  Unfortunately, when dealing with a seven-year-old vehicle
  there will more than likely be mechanical issues that need addressed before we
  retail the vehicle to a customer.  Sometimes this process is more
  problematic than expected and takes additional time.
  
  As stated, the customer made no commitment to purchase this
  vehicle, nor did he produce the required co-buyer.  However, we do
  apologize for the perceived waste of his time.

  Customer Answer

  Date: 12/04/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I feel I did make a commitment to buy said vehicle when I filled out a credit application for said vehicle. I had a co signer. Why would i bring cosigner in when car wasn't drivable. I understand mechanical issues happen. But it was put off several times over a course of 3 weeks. The thing I'm most upset about is I have a hit on my credit now with nothing to show for it. 
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 12/11/2024

  Unfortunately, rejecting our response to your complaint does
  not change our answer or that fact that you were not financially qualified to
  purchase the vehicle.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUYER'S BEWARE!!
  I believe I have experienced
  DECEPTIVE PRACTICES
  at VOLKSWAGEN of CLARKSVILLE, IN
  
  I should have done this months ago.
  »I purchased a used Jeep Grand Cherokee on Jan. 22nd, 2024 from this dealership after seeing an online advertisement.
  »Financial person rushed me through the paperwork, and when I had questions about the numbers he replied, "oh that price includes taxes" ... or "combined with another price."
  »VWC charged me more than the advertised price. Due to the above, and the fact they never gave me a bill of sale so I could see itemized costs, I couldn't see that. I did not receive the bill of sale until March when a TN DMV registration clerk gave it to me.
  »The clerk took over an hour to figure out what VWC did so they knew what I needed to pay in TN taxes. Paperwork was very confusing.
  »VWC contacted me in late February to say they overcharged me for license, title and registration fees, and did send a check for $145.00.
  »When I called ***** ** **** , the General Manager at VWC, about being overcharged, he never returned my call.
  »Finance person gave me the run around, but said they overcharged me for taxes in the amount of $450.00, and I would be receiving a check in the mail. I never received it!
  »The topping on the cake was, VWC never obtained the wheel lock key from the prior owner, so when I had to buy new tires, I had to pay someone to drill the lug nuts off.
  »I gave VWC multiple opportunities to make things right and they didn't, so...
  BUYERS BEWARE of
  DECEPTIVE PRACTICES at
  VOLKSWAGEN of CLARKSVILLE!!

  Business Response

  Date: 08/06/2024

  ***** ****** is a valued customer. 
  Volkswagen of Clarksville is issuing a refund check
  immediately in the amount of $307.90
  Please accept our apologies for this oversight.

  Customer Answer

  Date: 08/06/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  Customer Answer

  Date: 08/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  With regards to my complaint,  I was in agreement with the resolution,  but now that they sent the check,  I see it is only for overpayment of taxes, and not for them overcharging me for the price of the Jeep,  above the price as it was listed online and what brought me into the dealership.  So, this has not been resolved to my satisfaction. 
  

  
  

  Thank you, 
  
  

  ***** ************************************

  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 08/28/2024

  After review of all sales documents to include additional
  products purchased by the customer, the only overage due was the amount of taxes
  charged.  Customer has been reimbursed for such.  

  Customer Answer

  Date: 08/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  It is not accurate.  I have the documentation to show this, but I am traveling and don't have access to the documentation for a week.  I will provide upon my return.

  
  Sincerely,
  
  
  
  ***** ******

  Customer Answer

  Date: 09/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  ****** I couldn't figure out how to reply in the communication chain to follow-up with documentation on the price of my 2021 Jeep Grand Cherokee. Attached are the screen shots where I found the advertised price of the Jeep and responded to them, and the bill of sale, which they did nor supply to me. I only received it when I registered my vehicle in TN. The advertised price was $25,411.00 (see screenshot). The bill of sale, for which they have a cleaner copy) reflects the price of the car to be $26,828.00, a difference of $1,417.00. If this number includes other charges, then those should be itemized to identify where I have not been overcharged. In my opinion, they owe me $1,417.00, plus the taxes paid on that amount. Just to say they have reviewed and everything is good is not enough. They need to be specific as to why those numbers don't match up!

  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car to dealership for warranty claim. Dealership damaged dash. Was driving home and dash fell out. Service manager ******* accused me of damaging dash. Their service techs damaged clips that held the dash in place and refused to acknowledge it.

  Business Response

  Date: 05/24/2024

  Volkswagen of Clarksville will repair the broken trim piece
  on the customer’s dashboard as a gesture of goodwill.

  Customer Answer

  Date: 05/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  Volkswagen of Clarksville Service manager ******* and crew are the ones that damaged the dash and are incapable to complete the task at hand. **** ******* ********** has professionally taken care of and repaired the dash that the other dealership was incapable of repairing. So as to their so called act of goodwill, NO THANKS!!!
  
  
  
  Sincerely,
  
  
  
  ******* ****

  Business Response

  Date: 05/28/2024

  Customer filed a complaint and his desired settlement was
  “repair”.
  As per the customer’s request, we offered to repair his
  vehicle and the customer rejected our offer.

  Customer Answer

  Date: 05/28/2024

  
  
  Complaint: ********
   
  
  I am rejecting this response because:

  Volkswagen of Clarksville service manager is too *********** to work on any vehicle.  Therefore I reject to bring my vehicle to a subpar, incompetent business and service department. 

  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lied and told me NO, when I asked if the car had any leaks! Website claims that inspect ALL vehicles when trading them in. IF that were true, & they did inspect it, then they would've clearly seen oil & coolant all over everything cuz of leaks! Not to mention you can smell both leaks! I bought it 12/06/23 found out about leaks when I took to have winterized & oil change on 12/22/23! It has under carriage shield so nothing leaks on driveway to know of such issues. Oil & coolant leak immediately after bought it & now I hear rattling on rear suspension so that's another repair on car I still owe over $5k on & haven't even had but a couple months! I don't drive much & when I do, it's not very far. Salesman knew that I'm a single mom who cares for her special needs kid & on a fixed income. I needed dependable car to get her to weekly appts safely & don't have the extra funds for repairs when POS they sold me already costs me an approx $800 for payment & insurance every month! I used all I had for down payment! Car's useless if I can't drive it cuz they sold me a car that they claim to have been who serviced it for previous owner when needed. So they knew it was a POS when they sold it to me! I hope **** *** * **** ********* ***** cuz now I'm unable to get my daughter to her WEEKLY appts which is crucial for her progression & development, she's 10yrs old. The least they could do is repair the leaks at NO cost!

  Business Response

  Date: 04/16/2024

  The vehicle purchased was eleven years old and had 139,000
  miles.  A used car inspection was completed prior to the sale of the
  vehicle and the customer signed two separate “as is” forms acknowledging she
  was purchasing a vehicle with no guaranteed or implied warranty.  Further,
  she signed a buyers guide that specifically states oil leakage and cooling
  system leakage are some of the defects that may occur with used motor vehicles.
  
  Under other circumstances, we would be happy to work with
  the customer and assist her with the cost of repairs.  However, her
  comment “* **** **** *** * **** ********* *****” is unacceptable and we would
  rather have no further contact with this customer.

  Customer Answer

  Date: 04/17/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  Again with the lies! This isn't my 1st attempt seeking remedy! I left a review on Google &  the person that responded requested that I contact you all to discuss solutions. Which I did, & the guy I spoke with said I should hear back no later than noon the following day. He lied as well cuz NO ONE EVER called me back! So IF they were going to attempt to make it right by repairing it then I would've heard back & didn't! Every car I've ever owned has been used, never paid over $3000 for any of them & none of them leaked, not even the 1983 280ZX! To knowingly lead someone under false pretense by lying to them so they'll sign a contract to avoid being held accountable for your lies speaks volumes & justifies why I said what I said! Point of the matter is that I wouldn't be buying a used car if buying a new one was an option! So to lie & take advantage of someone that's desperate because they can't care for their disabled kid without transportation & doesn't have a lot of $ is something the Lord will judge you for when you stand b4 him on judgement day. Good luck with that. 

  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new Atlas R-line purchased on 10/21/23 at Volkswagen of Clarksville. Rims needed balancing, so we took the car into their service department on 10/27/2023. Service department scratched two rear rims when removing and re-installing rims/tires. Have attempted twice to have them take care of the issue. Original appointment on 11/10/23 was canceled to have a rim repairman look at it. Rescheduled for 11/17/23. Went to service department at Volkswagen of Clarksville and repairman never showed up, but called to state work could not be completed on site now. New rims should be expected for replacement due to cost and this being a brand new vehicle that this service department and dealership scratched and ruined. Beyond frustrated with this situation.

  Business Response

  Date: 11/27/2023

  Volkswagen of Clarksville
  apologizes for the frustration this situation has caused the
  customer.   When it comes to repairing a wheel, we use an outside
  vendor that specializes in such work.  Unfortunately, it was raining on
  11/17/23 and the work was unable to be performed at our location due to
  weather.  The customer has an agreed upon appointment to have his rim(s)
  repaired at our location on 12/1/23.  If the customer is unsatisfied with
  the repair work, we will replace the rim(s).  Volkswagen of Clarksville’s
  General Manager has been in contact with the customer.

  Customer Answer

  Date: 11/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ***** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2014 VW Jetta broke down in March 2023. And I had my local mechanic look at the vehicle who was unable to determine the reason my vehicle wasn't running. There was nothing wrong with the battery, fuel pump, etc. Anything mechanical that he could see. He believed it may be electrical. I took it to VW of Clarksville which I was informed that the car will need a ECM and a battery based on the diagnosis. The ECM is failing internally. They replaced the ECM stating that the car would still not turn over and has no compression. It was recommended to replace the entire motor. I was then advise that it didn't need the ECM and they told me they would try to return the ECM so I didn't have to pay for it but they were unable to return it because of a rule that electronic parts cannot specifically be return. I was then advised that the car DID need the ECM yet they still tried to return the part. They want me to pay $1600 which I do not have and believe that I should not pay for a part that I was told I didn't need and now being told I did and I am unable to get a second opinion because they won't release the car until I pay them.

  Business Response

  Date: 10/27/2023

  *** ********** 2014 Jetta presented an ECM/PCM code upon
  arrival.  The ECM was faulty and would not communicate with the starter,
  thus preventing further diagnosis.  *** ******** was advised that an ECM
  was recommended.  *** ******** was informed that the ECM may not be the
  only issue but was required to get the vehicle to start.  Upon
  installation of the new ECM we were able to start the vehicle.  We
  continued to diagnose the vehicle and found zero compression in two of the four
  cylinders.  An engine replacement was recommended at that time.  The
  customer advised that he could not afford a new engine or even the work we had
  already completed.  We advised the customer that we would find out if the
  ECM could be returned, to lessen his bill.  An ECM return wasn’t
  possible.  At no time was *** ******** told he did not need an ECM. 

  Customer Answer

  Date: 10/30/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ******** ********

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken the 2018 Pathfinder that was purchased two months ago to VW Clarksville 4 times within the first 30 days of owning the vehicle and they have had it more than I have. The first time I was told there was too much oil in the car, the second I was told oil had leaked in the engine. The third they said the oil was too low and 4th they claim to not be able to find anything. I’ve sent picture and spoke to the service and sales managers regarding smoke from the exhaust and check engine lights as well as low oil pressure lights. The check engine light remains on and after being rear ended when smoke was coming from my exhaust as well and when a diagnostic was run it threw codes P0014, P0524 and P0017 all of which fall in line with what has been going on since the purchase of the vehicle. They are the exhaust valve timing control, engine oil pressure too low -was told likely due to bad oil pump, and crankshaft position b1 sensor b. I have attempted to contact the lot for 3 business days and have yet to receive a return call for them to repair these preexisting issues. I am at my white end and am reporting here due to difficulty getting a response. No one purchases a $21,000 vehicle that will potentially need a new engine if these issues aren’t repaired. I am a nurse and cannot go without a vehicle due to patient care. I am unimpressed with service this far and disappointed that these people don’t take these things more seriously. I’d appreciate assistance with facilitating the repairs as involving an attorney can take months and costs are extreme when going that route.

  Business Response

  Date: 07/05/2023

  Volkswagen of Clarksville strives to ensure customer
  satisfaction for every customer.  *** ********* frustration is
  warranted.  We failed properly explain to *** ******* that we would not be
  able to immediately diagnose her vehicle, due to customers with scheduled
  appointments.  To minimize inconvenience to Ms. Diebold, she was provided
  free of charge a courtesy vehicle or Enterprise rental while her vehicle was at
  our dealership.
  After failing to replicate *** ********* mechanical
  concerns, Volkswagen of Clarksville agreed to pay for *** ********* vehicle to
  be diagnosed at a dealership of her choice.  This dealership being a brand
  specific dealership to the brand of vehicle she purchased.  *** ******* purchased a pre-owned vehicle of a brand other than Volkswagen.  
  Again, to ensure minimal disruption to *** ******* she was provided a courtesy
  vehicle at no cost.
  Upon review of the other dealership’s diagnosis, we will
  provide *** ******* with proposed solutions.
  
  
  ***** ****
  General Sales Manager
  Volkswagen of Clarksville

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2013 Chevy Cruze from dealership 12/14/22 was told at time of purchase 6,000 warranty was included with purchase. The car was driving only to insurance company and attempted to drive car over the weekend and it overheated and was parked. The car was taken to dealership to show sales person ********* and ****** an oil leak and explained that the car over heated. This took place on 12/19/22. The dealership said they car never overheated with them but they fixed the oil leak it was fine. We took car back not until 12/23/22. The car was then driven for 2 weeks and on 01/15/23 something had busted or leaked car over heated had to be left on side of road. We called dealership they took it to shop said it was a coolant hose and they fixed it. We picked car up on 01/18/23. We took car to get first oil change on 01/26/23 and mechanic completing oil change says you have a severe oil leak on this car and if not fixed quickly it is going to seriously damage the car making it unusable. I called ****** with dealership and he says bring the car there they will look at it but then sends me sarcastic text messages asking me where I want the oil leak fixed so obviously there are multiple oil leaks which is very concerning that they sold us a lemon. Then tells me they are not going to honor the 6,000 mile warranty they told me I had when purchasing the car and I will need to sign something saying they are not fixing the car no more. This is not acceptable to try to bully a customer into signing something when they paid cash money in full for the car and now they don't want to uphold their word. I called the General Manager and left a message he has never returned my call. This company has no right to try to bully a customer into signing documents after the deal was done. Please help me. We paid 8000 for only last month and have had to bring the car back already 3 times. I think this falls under the Indiana Lemon law. I would have thought a dealer ship as big as Volkswagon would do better. Please help us get resolution I am in fear they are going to try to make us give up the 6,000 warranty promised to release the car from the shop or that they are going to put stop leak on the car to try to buy time for the warranty to expire without really fixing what is wrong with the car. I have tried multiple times to get a hold of the General Manager who is never in the building nor will return a car. The lack of leadership from the General Manager may be the cause of the sales persons treating their customers this way.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle with trading in my truck 10/19/22. Was told car had modified exhaust and “needed a tune.” Purchased additional warranty for $4370, was told by dealership this would cover the vehicle as is in the event of any breakdowns or failure. Engine failed while returning from a wedding out of state. Called dealership, they advised I go to the nearest ****** dealership for repair. ****** refused to repair due to extent of modifications including the fuel system. Got the car home and to VW Clarksville. Was told the engine needed to be replaced. Car was sent to ****** dealership. ****** tech advised that in addition to the exhaust, there were modifications to the fuel system, the ECU had been modified, and there had been a hole drilled into the back of the motor for a cooling modification. Factory warranty was invalidated. VW Clarksville advised that the additional warranty I purchased would not cover repairs due to modifications. The dealership claims they were unaware of these modifications when they sold me the car. However I believe they knowingly sold me the warranty knowing it would not cover the vehicle. I have tried to work with the dealership, but have been told there is nothing they can do. Now I am stuck with a $38,000 paperweight that needs $13,000-$20,000 in repairs.

  Business Response

  Date: 03/03/2023

  We reached out last week and left a message and reached out
  to this customer again this morning 2/27/2023 and left a message. We have not heard back
  from the customer at this point.
  
  Thanks,
  
  ***** *****
  General Sales Manager
  ************

  Customer Answer

  Date: 03/03/2023

   
  
  Complaint: ********
  
  
  
  I was at the dealership Tuesday 2/28/2023 and spoke with ****** I was advised that he was speaking with the owners to try and find a resolution, and I am currently awaiting an update from them. 
  
  
  
  Sincerely,
  
  
  
  **** *********

  Customer Answer

  Date: 04/04/2023

   I spoke with the owner and we have reached an agreement. I am satisfied the resolution and the complaint can be closed. 

• Initial Complaint

  Date:09/21/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership is a JOKE! We have had nothing but issues since purchasing. Traded a car in towards another vehicle. Was told by **** if anything else was needed, that the title clerk would call us in the am. We did not hear from her till a month later, At that point she put all blame on us, when it was not our issue. It was definitely on their end. Took the car back for service. They call & tell us that the service issue was 5 coil packs & 5 spark plugs. We get back to the dealership to question the price & things all of a sudden change. Now its only 1 coil pack & 1 spark plug. I asked why we was told something totally different at the beginning & was told “well usually when 1 coil pack & 1 spark plug goes out, they all do” therefore they were just going to charge us for 4 other coil packs & 4 other spark plugs that did not need replaced. Had I not questioned the price, they would’ve abused a trusting customer. If they would have been HONEST from the get go & told us that that’s what was it was, there wouldn’t have been a problem. Instead they wanted to be dis-honest & try to get $850.00 out of my pocket for 1 coil pack & 1 spark plug. This is just 1 of the many issues we have had with this delarship. Not to mention the salesMAN that the car was bought from being belligerent directly towards me in the showroom while coming towards me. Please, if you want a HONEST delarship & a salesMAN that has respect for himself as well as his customers DO NOT GO TO VOLKSWAGEN OF CLARKSVILLE.
  
  I have provided the screenshot of the text message that was sent to my daughters phone.