Complaints

This profile includes complaints for Craig & Landreth Clarksville's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Craig & Landreth Clarksville

  619 E Lewis and Clark Pkwy Clarksville, IN 47129-2217

  
• 

  Craig & Landreth Clarksville

  630 E 10th St Jeffersonville, IN 47130-3830

  
• 

  Craig & Landreth Clarksville

  970 Highway 44 E Shepherdsville, KY 40165-7276

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount of money I paid the company for the CRV and the additional fees for Service agreement, Gap Insurance, and Classic Finish warranty.

  Customer Answer

  Date: 05/02/2025

  I attached the detailed document to the original complaint. Can you not open it? It is a word document. If you cannot open I will bring to the office or send via email.

  

  Business Response

  Date: 05/16/2025

  Craig & Landreth has received Ms. ********’s complaint regarding her optional product
  cancellation refund and purchase of her 2024 Honda CR-V.
  Ms. ******** initially made the dealership aware of her issues with gas and detail with comments
  on Friday, April 18, the day after her purchase of the Honda CR-V on Thursday, April 17. Craig & Landreth
  immediately reached out to her due to her concerns with gas and detail. It was agreed that on Monday,
  April 21, her sales representative would pick up her vehicle where Craig & Landreth would completely
  detail her CR-V and fill up her gas tank and return the CR-V back to her. Subsequently the day of Ms.
  ********’s appointment she cancelled. There have been multiple attempts by Craig & Landreth to pick
  up her vehicle to have it detailed and fill up her gas tank with no resolution. As of the complaint dated May
  6, the dealership is still willing and able to do that for her based on her convenience and availability.
  Ms. ******** also alerted the dealership to her concerns with pricing, optional product, and
  interest rate. When Ms. ******** was at the dealership, she purchased the CR-V on April 17. Ms.
  ******** was treated professionally like every Craig & Landreth customer. She was also given
  preferential treatment due to her being a previous customer. At no point during the transaction did she raise
  any concern with her sales associate or management about pricing, terms, monthly payment, or optional
  product. Also, at no point during the transaction did an employee lie or mislead Ms. ********. Terms of
  the transaction were thoroughly explained to her, and she was given several opportunities to assess the
  transaction without any pressure from her sales associate or from management.
  Ms. ******** agreed upon the pricing and was introduced to the Craig & Landreth Business
  Manager, ***** ******, to complete her paperwork. While with *****, Ms. ******** explored all her
  optional product options. ***** meticulously explained to Ms. ******** the benefits and the costs to each
  product. While completing the paperwork ***** thoroughly explained to Ms. ******** what she was
  signing. Amongst the paperwork that was completed with *****, Ms. ********’s credit score was
  disclosed to through a Risk Based Pricing Notice, which she signed. It is Craig & Landreth’s policy that
  every customer is aware of the terms of their purchase and the options available to them without any
  obligation to purchase immediately. Thus, through careful consideration and analysis Ms. ********
  moved forward by completing the paperwork for the purchase of the CR-V.
  Ms. ******** executed a loan agreement with Capital One Auto Finance on April 17. Several
  days after the transaction when Ms. ******** exclaimed that she wished to cancel the transaction although
  it was explained to her that it was not an option to cancel the transaction that she completed. Craig &
  Landreth was under no obligation to fulfill her request to cancel the transaction and the loan agreement with
  Capital One. She was made aware of a loan contract that she signed with Capital One. She was not misled
  on the execution of her loan nor the status of her transaction.
  Regarding Ms. ********’s statement of the optional product with respect to Classic Finish, Vehicle
  Service Contract, Sec Net Tire, and GAP they are optional products that were presented to her in the
  business office with ***** ******. ***** carefully explained each product to Ms. ******** with respect
  to benefits and cost. Ms. ******** was given proper consideration and time to understand what was
  available to her with no pressure to include any of the products in her transaction. Craig & Landreth has
  not and will not ever tell a customer that an optional product is required as part of any transaction. Ms.
  ******** was not told by ***** or any other employee at Craig & Landreth that any of the optional
  products were required to complete the transaction. When Ms. ******** raised concerns about the
  optional products after her purchase it was explained to her that there were products that she purchased that
  were able to be cancelled, which she has done.
  Craig & Landreth values Ms. ********’s business. She has been treated with the utmost respect
  and professionalism from the beginning of the transaction through her filing a Better Business Bureau
  complaint. At no point did anyone at Craig & Landreth mislead her, nor did anyone misrepresent any part
  of the transaction to her. The transaction was done at her pace and at her convenience. Craig & Landreth
  wants to help address Ms. ********’s issues with the gas, detail, optional product. Craig & Landreth is
  here to continue to assist Ms. ******** with any problems or issues that she still has. 

  Customer Answer

  Date: 05/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Please see my attachment with my response.

  
  
  
  
  Sincerely,
  
  
  
  ***** *. ********

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately Jan 9th, 2025, 2 weeks after the vehicle purchase, I contacted *****, the Accounting person that I signed all my paperwork with. When I originally purchased the vehicle, I was "sold" an extended warranty, along with a "gap" insurance. I was kinda told that it was the only was the transaction was going to work. After carefully researching the conditions for the sale, I went back to the dealership to cancel those 2 services. I was asked if I wanted a refund and I of course said, "yes." Here we are, 2 months later and after numerous attempts to contact SOMEONE in charge, in hopes of getting this resolved, I have yet to receive reimbursement or, so much as a phone call to advise me that my Checks were in. I verified with both the warranty company and the *** company that both services have to be reimbursed to me by Craig and Landreth. Every time I attempt to call an d ask to speak to someone with authority on this matter, I gent sent to voicemail. I need assistance on this matter.

  

  Business Response

  Date: 03/11/2025

  See attached response from the business.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2006 corvette convertible from them and had a rattle underneath. I was told by them it was just the exhaust. Took it to get the rattle fixed and I was told it's not the exhaust but the torque tube which is a very expensive fix. Now they want me to pay half the bill to fix it after the owner of the dealership gave me a 30 day warranty on the drive train. I hadn't had the car 2 weeks and took back to them and now they have had it for a week and a half and have done nothing. The don't answer my calls or return them in a timely manner. I spent 25 thousand dollars on this car and shouldn't have to fix anything. The car only has 60 thousand miles. They have lied to me and defrauded me and I want this fixed on them or a complete refund of my money.

  

  Business Response

  Date: 07/03/2024

  Dear *** *******

  I am writing in response to a Better Business Bureau complaint received on July 3, 2024, concerning the 2006 Chevrolet Corvette you purchased from our dealership on March 13, 2024. We appreciate your business and candid comments, but we must refute the claims that you have been lied to or defrauded during your purchase.

  After you reported an issue with the Corvette post-purchase, our General Sales Manager, ******* ***** * invited you to bring the vehicle to our service center for a thorough diagnosis. During this process, *** ****, our service center manager, and your sales representative, **** ****** maintained communication with you as we investigated your concerns.

  Upon identifying your complaints, we offered to participate in the repair of the Corvette under the 30-day 50/50 warranty at our service center. However, you declined our offer to repair the Corvette at our facility according to the terms of the limited warranty.

  In an effort to resolve the situation amicably, *** ****, per your request, stated that Craig and Landreth Pre-Owned would contribute $2,000 towards the repair at a mechanic shop of your choice. On April 19, 2024, you and *** ***** ******* visited our dealership and accepted these goodwill terms. All parties, including *** *******, yourself, and *** ****, signed a document confirming this agreement. As part of this agreement, Craig and Landreth Pre-Owned would not be responsible for any further repairs beyond this point, as repairs not performed by our service center are outside our control.

  A check for $2,000 (check ******** was mailed to your address as agreed, and it has since cleared our bank account. This action was taken in good faith to support you with the repair costs, even though the vehicle was sold with a limited warranty and you initially declined our offer to repair it under those terms. (full response attached..)

  Customer Answer

  Date: 07/03/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told specifically by ***** in their financing department that “you were approved at this percentage rate… however, if you buy this warranty I am able to buy you a better rate through the bank.” I asked her to repeat herself because I didn’t understand. She said the exact same thing again. I ended up signing the contract with the warranty because I needed that lower rate.
  
  I later got a call from the dealership saying they put the wrong city on everything so I had to resign. I ask ***** *** to clarify that what she said was true and he said “the lower rate she gave you is what I have already gotten from the bank. That is the true rate. No warranty will change that” he said he “will speak” with her but this is a BIG BUYER BEWARE as she is bold face LYING to people who don’t know any better and it’s forcing them to pay more all based out of a lie which is illegal.
  
  ***** ** removed the warranty after it was all said and done but now I’m without a warranty for my car and have completely lost faith in the car buying process. Craig and Landreth should’ve offered to do something to right the wrong considering what she did was ILLEGAL and could’ve terminated the contract and I am 100% confident she is doing this to other customers and has done it to many in the past.

  

  Business Response

  Date: 08/22/2022

  August 22, 2022

  Better Business Bureau, Inc
  

  13104 Eastpoint Park Blvd

  Louisville, KY 40223

  Re:  Complaint No.     ********
  

  ******* **** vs. Craig & Landreth

  To the Better Business Bureau,

    Craig & Landreth operates with full disclosure and transparency with each customer.  On August 18, 2022, Ms. **** purchased a 2016 **** ****** from Craig & Landreth ***********. Ms. **** was brought back to the dealership on August 20, 2022, due to a clerical error for her address on the paperwork.  While re-signing the paperwork it was disclosed to Ms. **** that she did not have to have a vehicle service contract to obtain an interest rate or a loan on the vehicle she purchased.  Ms. **** declined any additional product, including a service contract, as part of her new contract signed on August 20, 2022.  As an act in good faith the dealership has provided Ms. **** a service contract with no cost to her for the same program, term, and mileage, as she had previously agreed to on her first contract on August 18, 2022 due to her being a previous customer.  Craig & Landreth *********** will do the right thing by its customers.

  Sincerely,

  ***** ** *****
  

  ******* *******

  Craig & Landreth ***********

  cc:       ***** * *****, ***
  

              Owner