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Business Profile

Moving Companies

United States Moving Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for United States Moving Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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United States Moving Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/16/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is concerning our move with United States Moving Company. We scheduled with them months before the Dec. 26 move from ********, ** to ********, **. We were told we would have our furniture in three days. We did no. Therefore we spent many nights in a hotel and had little contact with *********************** who were contracted by United States Moving Company, unless I called or texted or emailed them. In fact, from 5 p.m. on Dec. 26 until Jan. 4, we had no idea where our belongings were.We finally did get our furniture in ten days after being promised a three-day delivery; I called and emailed daily. The subcontractor that moved us through USMC was **************************. When we finished signed our initial contract via email with USMC, our estimate was $5600. All in all, they ended up charging a $2460 deposit plus an additional $640 due to us needed more boxes. Other fees included $1600 to be paid before and after delivery--total would come to somewhere around $6,300. We paid the $3000 to USMC but when ************************** to get our furniture, instead of the $1600 to be paid at pickup, (as indicated by USMC) they charged us $5,516.80. Then, they charged us the $1600 at delivery; they told us we couldn't have our furniture if we didn't pay it.We also had a $3500 antique ship's wheel that was damaged in the move and other items (boxes) were unwrapped and rewrapped.

    United States Moving Service is NOT a BBB Accredited Business.

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