Reviews

Review Details

• Review fromJessica L

  Date: 02/04/2023

  1 star
  We called to have them come check out a low water pressure issue in the bathroom. They called the next day (1/27/22) and two men came over. They discovered it was calcium that had built up and created a blockage. They got the blockage out They explained they discovered a leak in the water valve and said it should be replaced. They went on to fix that and replaced the handle and faucet. They had to cut a hole in our wall because the access to the valve was too low. We asked several times for an estimate and they told us We dont want to tell you because we dont want to be wrong and they would give us a break because the issue was more than expected, and we should get a bill within a month. Our bill came in (2/1/22) to $856.05 and it says its due on the 10th. They never gave us their rates or an estimate. Someone we know called to ask their rates for us.It is $105/hr for one guy. For a second person, it is $80 the first hour and $60 every hour following. And $25 for a service call. They were only there at our house for 3hrs and 11mins per our cameras. They left for a total of 60 minutes getting parts.Their bill only showed a list of parts, their cost, and what they charged for the labor in total. Not a description of the service, breakdown of rates, time spent on the job, or anything. They had also tracked mud through my house, in the tub and all over our bathroom floor, and left drywall debris everywhere from them cutting the wall. We spent a while cleaning up the mess they left behind.We went in today and talked to an older gentleman, who was very kind with us, but they refused to work with us on the price. He saw where the workers documented 4 1/2 hours of work. The bill IS due 2/10/22.Just be mindful of this if you are going to use Powells Plumbing in ************, *******.