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Business Profile

Garbage Removal

D & D Trash Services, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for D & D Trash Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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D & D Trash Services, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been with r&r for years and they had a driver run into a metal rack and bent multiple pieces of metal and moved the rack two plus feet. When I called to resolve the issue I was told i would be contacted three separate times by the owner. I was never contacted. Fast forward I show up this morning to my dumpster being pulled and their explanation is that it was to much of a hassle to back up to it. I responded saying this is the first I had heard this and I could have moved the dumpster to an easier location to make it easier on their drivers.

      Business Response

      Date: 01/23/2023

      The rack wasnt moved back 2 plus feet it was only moved slightly. As to not being spoken to he was spoken to by me and we couldnt come to an understanding that when your metal pieces protrude into our backing path and catches our truck that isnt our problem. When we sit the dumpsters we tell everyone to have a complete and clear path to the dumpster. Now I have a fairly new truck with scratches down the back of it because of this. 

    D & D Trash Services, Inc. is BBB Accredited.

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