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Business Profile

Credit Union

Tech Credit Union- C.P.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tech Credit Union- C.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tech Credit Union- C.P. has 11 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tech Credit Union practices unfair lending. A representative of Tech Credit Union ***************************** loan officer serviced me for a secured loan on my home that has ******* in equity. ********************* lead me on for weeks on end requesting all of my personal information i.e. taxes, check stubs, offer of employment, home owners insurance, home takes, mortgage statement, employment offers etc. She lead me to believe that I was going to get the loan and then denied me after getting all of my personal information on a weekly basis. This credit union needs to be stopped from practicing unfair lending when they know they have no intention of granting you a loan. The continually ran my credit score and brought my score down. I spoke with the loan officer each week and she continued to request proprietary information. It is unkown to me what the credit union will do with this information. Please investigate their lending practices and online reviews.

      Business Response

      Date: 07/10/2024

      Please see the attached response from Tech Credit Union.

    • Initial Complaint

      Date:11/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband requested a loan via phone with Tech Credit Union. The loan was made a consolidation loan which was not his request. The loan closed on 11/3/22 at the teller window in front of everyone. The agent told my husband that Tech would send checks to his creditors to pay off his credit cards. It is 11/16 and the cards are not paid. LPCs and interest is accruing and this is now a mess. Tech should be made to pay the extra charges that were charged after 11/3. Please help! Thank you!

      Business Response

      Date: 11/22/2022

      The member's payoff checks were mailed to their current credit card companies per our underwriting guidelines for a debt consolidation loan.  Two of the three checks have not been received/processed by the credit card companies.  We contacted the members and as of 11/21/2022, we have placed stop payments on the items that were lost in the mail and have arranged for expedited payments via overnight mail.  I apologize for the inconvenience this has caused and will continue to work with the members until the payoffs are received by the other financial institutions.  

      Thank you,

      Vice President of Member Experience

    Tech Credit Union- C.P. is NOT a BBB Accredited Business.

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