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Business Profile

Boat Builders

Bennington Pontoon
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a new Bennington boat from a dealer in **. The warranty was a factor in our decision. I developed issues with the decking and trim which were accepted by Bennington as warranty repairs. Over the course of a year, we've been unable to get the boat repaired through a Bennington dealer as the replacement parts were sent incorrectly or damaged. We worked our way through the Bennington network, a regional representative and headquarters customer service entity with no resolution. I want Bennington to honor the warranty. It's a new boat and shouldn't have the quality defects we're experiencing. The customer service experience has been awful.

    Business Response

    Date: 09/16/2024

    Dear Mr. ************ apologize for the delayed reply and the unsavory experience thus far.  Please allow me to explain the chain of events as our records indicate.

    In January, we received notification from ******** Marine of the rail defect which was immediately approved as a warranty based on the pictures provided at that time.  Unfortunately, with those pictures and warranty request the wrong hull identification number (ETWL1416F122) was relayed by ******** Marine as the attachments you provided indicate.  Of course, the wrong hull number resulted in replacement parts being sent in late February, delivered in early March which did not match the ****** boat.  Once the mistake was realized, ******** Marine reordered the needed replacement rails with the correct hull number (ETWL1516F122) on June 11th.  We processed the reordered rails and shipped the rails on July 23rd (4-6 weeks is typical) and were delivered in early August.  In our communications with ******** Marine, they have confirmed the needed parts are in their possession.  If they haven't already, ******** Marine will be reaching out to you to schedule the installation under a warranty repair status, which is no charge to you for replacement parts, shipping or installation labor.

    On behalf of Bennington please accept our most sincere apologies for this unfortunate miscommunication.  

    Thank you, 
    ******* ********

    Bennington Director of Customer Service 

     

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Folding seats supplied with my Salt Water series pontoon boat are clearly labeled Bass boat seats they were built with mild steel fasteners that have rusted so severely that the seat back broke off dumping my passenger on the floor, luckily and not overboard. Bass boat seats may be fine for fresh water but have no place on a Salt water series boat. There are 4 of these seats on my boat and their dealer refused to replace them and instead quoted me $441 dollars each to replace them. I wouldnt buy these seats for any price with their non stainless steel rust prone fasteners. In fact, these seats shouldve been subject to a recall for any Salt Water series boats they have been installed on. These seats pose a series safety issue. I have sent pictures and emailed their customer service rep ********************* twice weeks ago with no response.

    Business Response

    Date: 12/04/2023

    ******************* has been in direct communication with Bennington since this complaint was submitted.  Bennington has reacted to ************************ complaint and believe this matter to be resolved to ************************ satisfaction.  Thank you for your interest and assistance. 

Bennington Pontoon is BBB Accredited.

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