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Business Profile

Camper Dealers

Heartland Recreational Vehicles, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camper Dealers.

Complaints

This profile includes complaints for Heartland Recreational Vehicles, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Heartland Recreational Vehicles, LLC has 6 locations, listed below.

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    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had issues with our ** and was told by ARS, which is a repair company we were told to take our camper to that the problem would be fixed Is Now not able to fix the ** properly because of the factory refusing and blame it on the warranty. Told the dealership Alexanders ** in ******** where we purchased the ** as well as the repair shop of ARS they would fix it. Thats why we took the camper there. Now they are denying to fix our camper, which is now apart and expect us to pay for something we didnt authorize. I have emails going back-and-forth between ARS as well as heartland. The email that Ive received. I have sent over to *********************** as well for their information. We cannot use our ** is disassembled. The roof is removed and exposed. We cannot use it. Its a safety hazard as well as the electrical water has gotten in, and has affected the electric, which is a fire hazard please help us shave the lives of anyone that goes in the camper.

      Business Response

      Date: 06/04/2024

      Good afternoon BBB.    Please see the Heartland RV response, and the photo attached.  Thank you

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2022 I purchased a Heartland Pioneer BH27 from a dealer Rv world. It has been a dream to own an Rv and travel. Right from day 1, the fresh water tank had issues. For some reason it got full from the city connection. The company then work on this issue claiming its the pump, replaced it. The tank kept mysteriously filling up and somehow water always made it's way. Last summer while cleaning the waste tank. Water came in but not put. They claim the hose was bent and fixed it. The waste tank after that would show its full after emptying it. They claimed it's a sensor issue or toilet paper stuck on it. Three days ago, trying to put water in fresh water tank. I noticed it wasn't getting any. Checked level, opened hose to see it sensor was off bcus it showed tank was empty after having running water 5 min.However, the ***** tank filled up!!!!This is beyond ridiculous. It's been 2 years and the issue with the fresh water hasn't resolved. In fact every time I go in for one thing another issue emerges. .this unit is defective and I demand replacing it.

      Business Response

      Date: 05/23/2024

      Good afternoon BBB.    Please see the attached Heartland RV response.  Thank you

      Customer Answer

      Date: 05/23/2024

       I am rejecting this response because: it does not address my concerns and they are not taking responsibility for their faulty product 


      Business Response

      Date: 05/24/2024

      Good afternoon BBB.     Please see the attached Heartland RV's response.     Thank you,

    • Initial Complaint

      Date:04/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Road warrior toy hauler, Unit had issues and was delayed on picking it up for a few weeks. Got it home and it flooded first rain, Floor soft, Water coming thru lights, it was bad. Returned to the dealer and they have had it for months, Ive "Owned" this thing for 8 months but ive never been able to use it. Swung by the dealer and they said they were waiting on manufacturer to approve repair, I had to get the paperwork where i purchased it from the drawer inside of the camper, Smell of mold, Spots on walls, mold and mildew and thats a wrap. This thing is done. Company did tell me this wouldnt hurt the value and i could trade it though. lol.... Just glad i can make payments on the unit and the insurance for no reason and luckily the warranty will be out before it can even be used. So i will have a mold filled broken floor junk camper that i can bring home. On the bright side, I have the screwdrivers they left wedged in the roof and top of the slide when i first picked it up. Buyers beware

      Business Response

      Date: 04/05/2024

      Good afternoon BBB.   Please see the attached Heartland RV Response.   Thank you.

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Heartland rvs, owned by Thor Ind. denied my request for them to take my ******** ****** 5th wheel (VIN ending ******) back to their factory for numerous defect repairs. Local service facility, **********, ** Camping World, refused to tackle the electrician issues. Heartland initially agreed on a recorded line that they take it back and fix it.

      Business Response

      Date: 04/03/2023

      Afternoon, 


      Unfortunately, this is not a ********** Coach product. 

      Business Response

      Date: 04/10/2023

      see attached letter

    Heartland Recreational Vehicles, LLC is NOT a BBB Accredited Business.

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