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Business Profile

Delivery Service

R.A.S. Logistics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for R.A.S. Logistics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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R.A.S. Logistics, Inc. has 33 locations, listed below.

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    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a dryer from ********** and was given a delivery window for July 16 between 2:00pm and 6:00pm. At 4:00pm I received a call from RAS stating that they were running late and would be there before 8:00pm. At 8:12pm I called RAS and told them the delivery was still not there. The customer service told me "good news! I just spoke to the drivers and they are at stop 14 - you're next!!" I asked where the stop was so I could gauge the time. He told me he didn't have that information. Right. So he GUARANTEED they would be there shortly, but would call when they were leaving the other stop. I finally went to bed at 11:00pm. No call, no delivery. Now it's Sunday and they are closed. I took a day off of work. This is my second bad experience with RAS. I will never buy another appliance from ********** again unless they contract with another delivery service.I would like the delivery schedule for an EXACT *** AND TIME WITH NO DEVIATION. FIRST DELIVERY OF THE *** ONLY.

      Business Response

      Date: 11/14/2022

      The RD left a message for a callback after the stop was rescheduled to discuss with the customer but no return call was received.

    • Initial Complaint

      Date:07/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Driver claimed to deliver microwave to customer. Driver signed for microwave delivery as the customer, Forging customers signature. Customer called driver about delivery using a number left by driver via the customers caller ID. Driver stated the order was delivered. After 30 minutes driver finally confessed that they did not deliver the microwave to customer. Driver chan**d his story later stating that the microwave was still on his truck. Extremely hard to contact company with help from ******* and ** after many attempts customer was finally able to **t a phone number and name of delivery company. Company delivers ******* products via **.

      Business Response

      Date: 07/19/2022

      We apologize for the confusion regarding the communication with the customer. 

      The ********************** team was new and made an error when they submitted the order information which generated the email showing the delivery was complete.

    R.A.S. Logistics, Inc. is NOT a BBB Accredited Business.

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