Complaints

This profile includes complaints for R.A.S. Logistics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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R.A.S. Logistics, Inc. has 33 locations, listed below.

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• 

  R.A.S. Logistics, Inc.

  2113 Aeroplex Dr N Elkhart, IN 46514-1695

• 

  R.A.S. Logistics, Inc.

  2200 Lynch Rd Evansville, IN 47711-7912

• 

  R.A.S. Logistics

  800 Brickworks Dr Leetsdale, PA 15056-1030

• 

  RAS Delivery Services

  4564 Young Grayling, MI 49738-8279

• 

  RAS Delivery

  115 Jetplex Cricle Madison, AL 35758

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went through my home warranty company (******** **** ******) to **t a replacement dryer. *** has received the dryer from ** on 8/22/22. I waited a few days to allow them time to contact me to schedule a delivery time/date. That was to no avail. I contacted the number that was provided *************) but I have yet to speak to an actual person. After a few days of leaving messa**s and not hearing back from them, I decided to **t my home warranty involved who are also unable to reach them. I randomly received a call from ************** on September 1st setting up a delivery date of September 2 between ****. However, they were a no call, no show. I have contacted their call center who have been no help. They claim that their only course of resolution is to send an escalation email for them to contact me which they never do. I have gotten both my home warranty and the manufacturer involved and they have not followed up with them either. At this point, I have no clue what else to do. I feel defeated and is currently experiencing emotional distress. There are over 143 ****** reviews where others are/have experiencing this same trauma from this company. If possible, please help.

  Business Response

  Date: 09/20/2022

  Customer was contacted by a Regional Director and delivery was completed on 9.12.22.

  Customer Answer

  Date: 09/20/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for a delivery on Saturday 8/27 for appliances purchased from ********** using R.A.S as delivery service. Delivery was from 7am-11am. No show and no call. I've called ********** 10 times since then asking about my delivery and they don't know what's going on because R.A.S alcoa location does not pick up the phone and don't know how to communicate with **********. I've called the company myself, rescheduled for 8/31 between 10am-2pm. The tracker showed they were 1 stop away then unable to attempt. I called the company directly and they can never can get a hold of the driver.

  Business Response

  Date: 11/14/2022

  The first unit was damaged on inbound and a replacment was orderd and delivered on 9.2 once it was received by the vendor.

  
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is responsible for perhaps the most unprofessional business interaction Ive experienced in 50+ years. Our warranty-covered washer quit working a few months after purchase and after two (2) months of being told parts were unavailable for repair, they agreed to replace it and RAS was chosen by the warranty service to deliver the replacement. *** failed repeatedly to show, once even telling us that they showed delivery complete. Yesterday, they called to schedule delivery for today. We called off work, losing a days wages, and waited for the delivery scheduled between 10am and 2pm. I sit here now, at 6pm, on hold with the warranty company because RASs contact person has stopped taking my calls (she fumbles the phone and hangs up or pushes me to voicemail). Before this, she was assuring me that the delivery would be completed, or that there was some confusion. Upon our last conversation, I asked that she provide me a telephone number for her supervisor. She refused, but guaranteed that I would receive a return call from her supervisor within 15 min..that was over an hour ago. I wasnt surprised to visit this website and find so many complaints consistent with my own experience. I was surprised to read the pathetic business responses, theyre anemic, all of them, and fall well short of any meaningful reconciliation. After so many months of piled laundry, repeated trips to laundry services, laundry expenses, getting the run-around from GE and their warranty service, culminating with RASs dishonest practices, Im considering taking all parties, including RAS, to small claims court. Customers shouldnt be treated like this without meaningful, corrective remedy. If youre reading this, I encourage you to refuse RAS being chosen by any retailer or distributor for your delivery of appliances. The reports here, as well as on YELP, craft an ugly yet accurate depiction of this company. Refuse them. Demand another service.

  Business Response

  Date: 09/19/2022

  We apologize for the delivery problems you encounters and have been advised the Regional Director has contacted you and you have been scheduled for delivery.

  Customer Answer

  Date: 09/19/2022

   I am rejecting this response because:
  
  R.A.S. has repeatedly failed to make scheduled deliveries.  The regional manager did NOT speak to us, nor have we scheduled a delivery (which, no doubt, would be missed yet again).

  Missing one (1) delivery would have been forgiven had you followed through on a second attempt.  Instead, we were told on several scheduled dates that our appliance was on the truck and almost there, to never arrive.  This happened more than once. Adding insult to injury, *** reported to the warranty company that they had completed the delivery last month, further frustrating us and creating additional obstacles. 
  

  We cannot afford to take any more days off work on the hopes that RAS will complete delivery, we do not believe anything they say nor can we accept any assurances from them. 
  

  We appreciate the BBBs efforts but will be taking this to court. 

  Business Response

  Date: 10/03/2022

  RAS manager has left many messages for this customer on the provided phone numbers and did not receive a call back.

• Initial Complaint

  Date:08/25/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a replacement dishwasher for my home 7/20/22. I was told it would be delivered in 5-7 business days. I called a week later to ******** **** ****** to see what the status is because I have not received it. They said ****** is the manufacture and it has already been received to "R.A.S", they called "R.A.S." and the office said they cannot give a delivery date or time because the warehouse deals with this matter. I have been contacting the warehouse number they gave me, and it goes to voicemail every time, I leave a voicemail and never receive a call back (numerous calls and voicemails were made). I have called ******** **** ****** once a week after no success with "R.A.S." and they tell me the same thing each week.. "it should be delivered this week and you need to reach out to the warehouse". ******** **** ****** told me they cannot do anything because "R.A.S." already has the dishwasher so it is out of their hands/control and that I have to wait for a call from "R.A.S." for a delivery date and time although it has been weeks that it should have been delivered aside from the fact that they should have made contact with me weeks ago if not on their own but because I have left several voicemails on their line. Which, by the way, their voicemail states something along the lines of "they will get back to you the same day or next business day by 9am:. I have no resolution; I am without my appliance that I pay for, and I have no realistic timeline of when I will have this item delivered and installed. I am constantly spending hours of my day between contacting "R.A.S" and ******** **** ****** for them to tell me the same thing each week "It will be delivered this week" or "R.A.S. is suppose to reach out to you with delivery details" Please help!

  Business Response

  Date: 11/14/2022

  The location manager worked with the customer and ********************** was completed.

  
  

  Customer Answer

  Date: 11/15/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer/dryer from ****** mid July. It was scheduled to be delivered on 8/12/22. That day comes and it was never delivered. I called ** and was told that it arrived late to their warehouse and so they needed to reschedule but will escalate it. Rescheduled for 8/23 and not delivered again. Multiple escalations have gone to RAS and no one has called me back. Item was rescheduled again for 8/25. Called today to get a time and ** said a time wasnt available. Called RAS to be told that it wont be delivered again tomorrow. Its not on the route schedule and couldnt tell me why. Was told he will escalate it, someone will call me and that I may need to reschedule again. This is ridiculous. ****** and ** have called, numerous complaints have been made and still no delivery. This was a gift for my mom that was ordered over a month ago and has had 3 scheduled deliveries with no delivery. Every time I call or ** has called they have not provided me with any update or explanation.

  Business Response

  Date: 11/14/2022

  The unit was delivered on 9.22.

  
  

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am reaching out because I have had several issues with the ******** delivery team. In December we had a very devastating event happen to our family. We were in a hotel for 6 months this year while our home of 20 years was restored and repaired. We are fortunate enough to have the chance to buy new appliances. Since I am a front line worker my hospital partners up with ** Appliances and offers frontline worker discounts. ** has been very easy to work with. Since we are ordering online its difficult to get a picture of the fit and how the items look in person. Even with several trips to local hardware stores we were able to actually see the items we purchased in person due to all the shortages. So unfortunately I have to have this team come out again. As of today the team no showed once and I miss work, they didn't call at all one time, and then one time they called and told me they were 10 minutes out, and also showed up without one of my items only to be told weeks later it was damaged and needed to be reordered. We are getting a fridge and we need time to take items out. You give us a 4 hour window and we just can't have our items sitting out that long. I even spoke to ******* the manager and he promised me he would be with the team one day to make sure our items got delivered correctly. That was a lie. He never came. That day our stuff was delivered and even after all the issues we tipped very generously. Today we received an invoice where the customer signature was forged and the driver said they delivered and picked up items. This is illegal and after reading complaints on the BBB website this isn't the first time something that that has happened. I want to speak to a manger above the warehouse manager because clearly speaking to him was a waste of time. I will also be formally filling out a complaint with the BBB and I will also be reporting the signature fraud to local police.

  Business Response

  Date: 08/22/2022

  The terminal manager has had a conversation with the manager and a reschedule has been setup.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a GE appliance in November of 2021 that unfortunately had to be replaced. In July 2022 GE scheduled a delivery with R.A.S logistics to have the new refrigerator delivered. Received a voicemail on 7/27/22 stating that the fridge would be delivered on 7/28 between 9:30am and 1:30pm, the delivery did not happen. I left three voicemails inquiring about the fridge and did not receive a call back. ** reached out to the company and I received a voicemail on 8/10 stating that the fridge would be delivered on 8/11/22 between 8:30 and 12:30pm. Again no fridge and no call. Spoke with an individual at R.A.S on 8/12 at 10:51 AM and they stated that they could not confirm whether or not they had the fridge or why it had not been delivered.

  Business Response

  Date: 11/14/2022

  Product was delayed by vendor and when it arrived it was damaged so a replacment was ordered and arrived on 4/7 and delivered on 4.11.

  
  

  Customer Answer

  Date: 11/15/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The fridge was delivered 9/11 not 4/11 however the product was eventually received months after it was supposed to. 

  
  

  Thank you.

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was supposed to deliver a ****** bed replacement to me via a Wayfair order. They have missed four scheduled delivery appointments. I have called several times and no one will return my calls. I just want the delivery.

  Business Response

  Date: 08/26/2022

  We apologize for the inconvenience and the delivery has been completed.

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had three confirmed delivery times to deliver a replacement door on a ****** bed for a rental property. I have missed work twice, have traveled in from *********, Delayed rental on my rental property, and this company has given me a no-show no call on three occasions. I currently cannot get a hold of anybody about the issue. When I previously spoke to a supervisor, she assured me the delivery would occur today yet here I am again with no replacement door.

  Business Response

  Date: 11/14/2022

  The full order was receivd from the vendor and delivered on 8.24.

  
  

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our washer stopped working on June 15th. We filed it through our home warranty *** company and had our washer dispatched on Jul 5th through RAS solutions. RAS solutions gave us the date for installation and cancelled multiple times. Eventually they come on July 19th and dump the washer. However they did not connect (had a nonsense excuse) and so we were unable to use. The old washer was also not picked up by them. After multiple calls they tell us that they will come on Jul 26th 2022. However they did not show up. I am frustrated going back and forth with the multiple calls. Also, with little kids at home and not having a washer has caused a lot of stress for the past month and half. This company needs to be banned from working given their unprofessional behavior and not being truthful.

  Business Response

  Date: 11/14/2022

  The Regional Director called the customer and discussed their complaint and set a time for the installation to be completed. He provided the customer his direct contact information.