Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE WORST RV EXPERIENCE EVER! Alliance RVs claims they are Obsessed with the best RV ownership experience with a motto or Do the right thing. What a joke. We bought a brand new 2022 Alliance Valor with the top of the line Solar System. The Alliance Factory wired the system backwards and burnt wires in the ceiling of the 5th wheel. We dealt with NOTHING working in our RV on a 10 day Road-trip. The amount of damage to the electric in the 5th wheel is unknown and ongoing as the voltage through the system was 35 volts in a 12 volt system though all the circuit boards. The refrigerator was fried. The garage bed was stuck down, the CO2 was fried and beeped for hours until it was replaced by a technician we had to have come to our camp site in a national park. The ** fell off the wall in the main living area, I could go on and on. There was clearly NO QA on this trailer and our trip was ruined to say the least. We contracted Alliance to get them to take the trailer back and exchange for one that wasnt ruined but their negligence. Alliances response was take it to your local dealer and have it fixed. They didnt offer any compensation for the inconvenience we experienced or acknowledge the issues that will continue..

  Business Response

  Date: 06/07/2023

  We appreciate you bringing this new development to our attention.  Our team has been in touch with the customer today (6/7/23) to discuss the concerns in depth and have outlined an initial repair plan to move forward.  A dealership to do the service work has been identified.  Our team is working to outline a list of components that will be needed so we can expedite the shipment of those parts.  We will continue to work closely with both the customer and dealership to see that the service work is being provided in a timely fashion.  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RV Bought in 09/2021 RV had several issues at time of purchase RV had Safety Issues and dealer and Manufacturer failed to disclose RV still at the dealer for almost 3 month for repairs, and there is no time when it will be ready

  Business Response

  Date: 03/01/2023

  We appreciate ******************* time to speak with us this week.  We are working closely with the dealership to ensure all parts are delivered and that the repairs will be made as expediently as possible.  At this time all requested parts are in the dealers possession with the exception of the rope lights.  Those lights are shipping expedited today.  It is our understanding that the dealership has also reached out to *************** to discuss a timeline for the unit to be complete (which is Wednesday of next week).  We certainly welcome any direct communication from *************** if there is anything not progressing to his satisfaction.  

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an Alliance RV brand new from an authorized dealer in March 2022. We have had several issue with the RV...1. The solar panels were stuck in night mode and were not working. Alliance had us reach out to *** RV a mobile tech and they came out in May to fix and could not resolve and said it needed to go to the shop. We paid out of pocket for the diagnostic and then weren't reimbursed until a month later. Alliance then wanted the mobile RV tech to come out again to work with their support team to fix. They came out last week and had that repaired.2. During the solar debacle, my husband noticed floor separation on one of the slides. We sent pictures and opened another case. When *** was out here repairing the solar panels I asked if they were doing the slide too and they said that they can't. They then discovered the separation was actually far worse than what was visible. The floor was not sealed and was completely water logged. They recommended that we don't pull that slide out at all as it will get stuck and won't go back in. They also said it is a huge safety issue.3. We received a safety recall for the ** Quick disconnect We were told by one representative ********* that the local dealers do not have to do warranty work if we didn't buy it there and we would have to take it back to the dealer we purchased from which is 4 hours away from us. After speaking with *** the manager, he says that we can take it anywhere that can do the work. We would like our brand new RV swapped with a new one free of major safety defects.

  Business Response

  Date: 07/06/2022

  Our Alliance team has worked closely with ******************** to address the noted concerns and have replied to her inquiries in a timely fashion.  We do not have a new or different RV available to swap as requested, however our team remains committed to getting the additional slide concern resolved.  To date, at least 3 of our team members have been in touch with ******************** and the parts needed for the slide repair have all been ordered as of June 27th.   To best assist the customer, we have gone outside of our traditional warranty parameters by enlisting the services of a mobile technician and will continue to help find a service center that can perform the slide repairs.

  Customer Answer

  Date: 07/06/2022

   I am rejecting this response because they have not provided me with a local place for me to get my RV repaired, I have personally contacted 13 places who refuse to do warranty work on the unit.

  
  The most recent one said the slide is a design flaw and should go back to the manufacture directly. I have requested they take back to their factory once and their response was at my expense. Which is across the country, so at my expense under warranty would be pretty lofty expense for a consumer with a defective product.
  
  No one has been in contact with me since 6/28 where they said they were working on it. If they are working on it, then what are they doing? I have not been informed and my RV is still broken.

  I have a defective product they are refusing to repair locally and taking it anywhere is at the consumers expense.

  If they are not willing to replace then they should pick it up and repair it at their factory at THEIR expense as it is defective under warranty.

  bottom line is the issue is not resolved and a response that we are working on it isnt a solution.

  
  

  Business Response

  Date: 07/07/2022

  Since our last communication we have had 2 Alliance team members actively searching for a service facility local to you.  Please note that there was an extended holiday weekend in between our last communication that would have delayed a reply.  We have not been idle as it is a priority for our team to get this resolved.  At current we have identified a service center near you and are awaiting a reply from them to confirm arrangements.  Your most recent communication also stated that you were not reimbursed for service expenses you paid out of pocket for.  Our team has replied with the check number as well as informed you that is was mailed to your address on June 6th.  We will touch base as soon as we get a reply from the local service center.  

  Customer Answer

  Date: 07/08/2022

   I am rejecting this response because: there is still no solution. Alliance has not reached out to us, only responded when we reach out and there is still no solution. We have a RV that was over $100k we purchased in March that has numerous warranty repair issues with nowhere to get it repaired unless we want to drive 4 hours to the original dealer, who said that they can't get it in. The lack of support from Alliance on a major purchase like this is ridiculous. They have not repaired the defects and have not told us a local place that we can take it. Not to mention the time we are unable to use our unit.

  They also still owe us money from the solar panel repairs which we were required to pay out of pocket and wait for reimbursement.

   

   
  
  

  
  

  Business Response

  Date: 07/14/2022

  As previously noted we are going outside of our normal warranty parameters to locate an independent service center so that you are not needing to drive the 4 hours to the dealership you purchased from.  Our team is actively pursuing a resolution and are in conversation with a service center near you.  As our team explained to you earlier today, the technician is out of the office and will be back in his location this coming Monday.  At that point he has communicated that he will be reaching out to you.  We share your desire to move this forward as expediently as possible, and are making progress.  

  It has also been communicated to you that the reimbursement check for $135.88 has been process and approved.  The check is due to be cut on the next check run which is expected on or around the 20th of this month.  At that time it will be mailed to you via **** as was previously done.  

  Customer Answer

  Date: 07/22/2022

   I am rejecting this response because:

  There has still been NO solution. They refuse to take to their facility at their expense and have been unsuccessful in finding us a local facility to have our RV repaired at. The technician they have been waiting for which they have said numerous timeframes for is still apparently not available. So once again, they have no local service center to support warranty repairs and are expecting the consumer to figure things out on their own when they have a faulty product. 

   The letter we were sent for the ** connector recall says we can take it to an Alliance Dealer for repair which is FALSE. We have to take it to the original dealer. We are still in the same position a major purchase that has manufacture defects in which the manufacture makes it extremely difficult to get repaired.

  We have yet to receive our reimbursement for the other repair.

  Rob has also texted my husband who is unable to communicate due to lack of service on his job site until prior to 6am and after 6pm Monday-Saturday that they don't want to talk to me because I'm upset and have contacted the BBB. The communication with Alliance has been nothing but horrible and the sense of urgency to assist a customer is even worse.