Complaints

This profile includes complaints for Perfection Heating & Air Conditioning, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Perfection Heating & Air Conditioning, LLC

  525 S Barker Ave Evansville, IN 47712

  
• 

  Perfection Heating & Air Conditioning, LLC

  1120 E. Diamond Ave. Evansville, IN 47711

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Perfection Heating, Air Conditioning, & Refrigeration is trying to collect on a bill dated 05/25/2023, for $74.00, that the previous owners of the company dismissed. They have contacted me multiple times in the last six months by email and by phone. I have told them multiple times that I do not owe this bill. I have also asked to speak with a manager to resolve the issue and no one has contacted me.

  Business Response

  Date: 04/22/2025

  I had called and talked to her back in February, and had the invoice deleted, but it took a minute to get that done in our system. She may have gotten one more invoice before we got it done. The invoice deletion was completed in our system on 2.27.25 and we show that she has not been sent an invoice since. She does not owe us anything and to my knowledge no one from our company has reached out to here about this. 

  Please call me if you need anything further:  ************

   

  Thank you, 

  Customer Answer

  Date: 04/22/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nunning HVAC has merged into Perfection HVAC around the time that i hired them.
  I Had Purchased a New HVAC system, on my Paperwork (attached), it qualified for a Rebate through Centerpoint. It was installed on March 20, 2023 After almost a month, **** finally got the forms to us to sign, i asked if there was anything that i had to do. **** said "Ill take care of it" in a text message that i attached.
  After many weeks had passed, i was able to get ahold of him on the phone, and he said that he would look into it. A few weeks later, i still hadnt heard back. I tried calling his office, and they wouldnt direct my call to anyone to talk to about it. They eventually sent me to what was described as "Maybe his boss's" voicemail. I left a message, and never heard back.
  I finally got ahold of **** again through Email, where he said, that he was concerned that "we waited to long" , i sent him a screenshot of when he told me that HE would take care of it after i specifally asked if there was anything that i needed to do. He said he would look into it , I have yet to hear back.
  
  I was told that THEY were going to take care of it. If they were not going to, then they should have let me do it. They failed to send in the information or follow through with their promises.

  Business Response

  Date: 07/27/2023

  We have had a chance to review
  your complaint and we recognize how frustrating it feels to not have received
  proper service and communication and we would like to apologize that you felt
  you were not provided customer service according to our high standards.  Please note that at the time of your new Amana unit installation, the manufacturer was responsible for filing all Energy rebates on behalf of the installing contractor.  Upon following up repeatedly with the manufacturer, it was determined that the manufacturer failed to complete the rebate on our behalf.  As reflected with our A+ rating, Perfection HVAC strives to provide all of our customers with an excellent service experience from start to finish, and although this was no fault to you the consumer or Perfection we want to make it right, therefore, we have issued a check in the full amount of the rebate and mailed to you.  We
  apologize again that you felt you did not receive communication and service
  according to our high standards, and would like to thank you for your
  understanding and continued support of our business.

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed Perfection immediately after receiving an invoice that was dishonest. They sent a vague response a week later. About a month later, I received a call from their office wanting to collect the bill. I voiced my concerns and was told they would speak to the owner and get back with me. Instead, they turned my bill over to collections.
  My issue wirth the invoice is-
  1. The labor time(1.50 hours) far exceeds the 10 min service.
  2. The technician did not ask me to agree and sign the invoice.
  3. The wire that was loose was not at the thermostat, it was at the furnace. I believe the wire was loosened when the last technician was there a couple months prior. No one else had touched the unit since then and I see it as being perfections responsibility to put the wire back in place.

  Business Response

  Date: 01/31/2023

  Ms. ****,
  
  
  
  We have had a chance to review your complaint and we recognize how frustrating it feels to not have received proper service and communication and we would like to apologize that you felt you were not serviced according to our high standards.
  
  
  
  According to our records, you contacted our office on October 18, 2022 around 12:30 pm and requested same day service regarding your furnace not heating. You informed us your husband had already looked at the unit and could not determine the problem, you also informed us the only time you would be available would be between 4 and 4:30 pm. Our records indicate that we said we would do our very best to accommodate that small window of opportunity and we also covered our same day service pricing of a one hour minimum along with a truck trip. We were able to accommodate your narrow window of availability and our technician called you around 3:45pm to let you know he would be dispatching himself to your location. You let our technician know you were not on site but would meet him there a little after 4pm. Our technician arrived on site, diagnosed the problem and corrected the issue in a timely manner. Our records indicate that we emailed the invoice and made several attempts to collect for the service in the following months and were unsuccessful. Per our company policy all inactive accounts must be turned over to a collection agency. We do understand your frustration with our company policy however we must comply with company policies as we rely on timely payments to continue providing quality and reliable HVAC services to individuals and business owners like yourself. Should you have any additional questions or concerns regarding your account please contact our office and we will do our very best to accommodate your requests. We apologize again that you felt you did not receive communication and service according to our high standards, and would like to thank you for your understanding and continued support of our business.
  

  Customer Answer

  Date: 01/31/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  Your response does not address any of my concerns and is completely inaccurate.
  
  1. I requested same day as long as it did not go into over time. I told the receptionist I was fine to wait until the following day. If they couldn't get me in. The technician called at 3:45 to say he was headed that way and arrived at 4:03(ring cam) and went into my business and started diagnostic. I arrived shortly after him.
  
  2. He had the cover off at the furnace and said the wiring was a mess and said it was a loose wire causing the issue. He had it finished and was out of there within 10 minutes of me arriving.
  
  I never agreed to an after hours call if that what you're implying.
  
  3. My husband checked the thermostat, he did not take the furnace apart.
  
  4. I was called 1 time to collect and that's when I was told the owner would be talked to and I would be called back. I NEVER received another phone call or email. I only received a letter from collections.
  
  5. I offered through collections to resolve this and pay an hour labor, $84 vs the charged $126. It was denied by to he owner.
  
  6. I don't see where the company is willing to work with me as the consumer. I only see false information and bully tactics.

  Business Response

  Date: 02/27/2023

  Customer was not charged overtime.  Customer was fairly invoiced for service provided.  Customer was offered a ½ hour adjustment; pending customer acceptance invoice will be adjusted to reflect 1 hour minimum charge plus truck trip.