Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for a month to get a burst pipe repaired in my yard.
  My insurance company assigned Ace. The owner, ******, made an appt. with me for 4 pm.
  at 4:45 I called and they said he was still coming. at 5:45 He called to tell me he has a 6 pm appt and would be here after (even though I had a 4 pm appt). I waited 5 hours and not even as much as a phone call.
  He showed up 2 days later out of the blue.
  An appt was now made to do the repair on Sept 6th from 8 am to 4 pm. I called the day before to confirm and was told yes and I am the Only appt scheduled.
  I waited half the day before calling again, just to find out they are not coming because they decided to push me aside again and were doing a sprinkler job instead of my month long yard leak.
  I am now told they will be here tomorrow, Sat. September 7th.
  What I want, is for them to actually show up and do the job properly and on time this time without pushing me aside for the 3rd time.
  It is sad that I have to go thru all this just to get a plumbing company to come out and do a plumbing job.

  

  Business Response

  Date: 09/09/2024

  I would first of all like to apologize to ****** and ******** her husband for missing my appointment for the estimate. We were having quite a bit of labor issues that particular month but I believe we have all those worked out at this time. We did come back out to their house on September 7 on a Saturday and found the underground leak and made our repairs. We did a pressure test to assure that there is no further leaks at this time. Office talk to ****** this morning to check on the status of the job and let them know we completed it. But again I apologize for the issues we had prior to the actual work.