Complaints
This profile includes complaints for Best Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought recliner 2/2024,
Notified the company 3/17/2025 it was tilt g to the left. Was notified they were sorry “it sounds like the seat core and we were out of warantee. Less that a full 13 months. They never came to check it and checking previous complaints this has been a problem. It is advertised the “hard to break easy recliner. I spoke with service mgr Mr ******* ******* and he said “my husband (the only one who sits in the chair) he must be leaning to the left”
There have been other complaints on BBB the recliner was tilting to the left so this is an ongoing problem. I now have heard Nothing back, just silence.
I did all I was asked, sent photos twice and now Nothing from them”
I just want a new chair or someone to come fix it. I was told as a onetime courtesy they would send the seat core but would have to fix it myself. I have all my correspondence if you need to see it.
This chair should have been pulled if this was well known to the company. I cannot afford to buy another one. My husband has had knee and hip surgery and depends on this recliner. He now has to sit in a desk chair due to the tilt of his recliner.
Can you please help me? The silence is so wrong, they were supposed to be a reputable company
Business Response
Date: 03/24/2025
Re: Model ******* /
ID #***************
Best Home Furnishings received an Email from the customer on
3-16-2025.
On 3-17-2025 the customer was informed by email that the
unit was built on 5-3-2022 and that the warranty on foam and padding was 18
months from the date of manufacture.
Below are the limitations and exclusions and the recliner warranty for
foam and padding:
Limitations
And Exclusions
This limited warranty is valid only to the
original retail buyer of the furniture.
It applies only to furniture intended for normal household and home
office use and not in commercial installations. This warranty is also limited by the availability of parts.
Excluded from
this limited warranty are defects and damage resulting from abuse, neglect,
exposure to extreme temperatures or humidity, alterations, unauthorized repair,
or accidents including burns, cuts, scratches, tears, scuffs, watermarks,
indentations or pet damage. Expected
changes from normal wear, use and aging are also not covered by this limited
warranty, including softening or flattening of cushions, foams and fibers in
conformity to the shape of the user.
Products featuring blown polyester fiber, foam cushioning, and polyester
pad wraps are designed to maximize seating comfort and will flatten, wrinkle
and soften over time. Absent loss of
core foam resiliency exceeding 10% of the original core height specification,
these changes are considered normal wear and tear and not manufacturing
defects. For uniform wear and long life
avoid sitting off center to the edge of the seat for extended periods of time. Sitting off center in the unit for extended
periods of time may cause the seat to lean to that side and wear caused by this
type of use is not considered a manufacturing defect.RECLINER
Recliners
feature a one (1) year warranty from date of purchase, NOT to exceed eighteen
(18) months from the date of manufacture, on FOAM, PADDING and SINUOUS WIRE AND
COIL SPRINGS.
To
resolve the matter and ensure customer satisfaction, Best Home Furnishings
offered to send a seat core as a courtesy for a non-warranty related issue and
any labor charges would be the customer’s responsibility.
At
Best Furnishings request, the customer sent more photos of the frame and
mechanism on 3-19-2025 and both parts showed no signs of damage.
As
a courtesy Best Home Furnishings will also include a lounge with the seat core,
and the customer will be responsible for any labor charges.
We
trust this resolution meets the customer’s expectations and ensures her
continued satisfaction with Best Home Furnishings and the recliner.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsCustomer Answer
Date: 04/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is sending us the seat core and as stated they will include a lounge with the seat core. As stated by ******* *******
Sincerely,
******* ******Initial Complaint
Date:03/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/19/2024 Ordered the Gianna power recliner with swivel base in buff fabric from ******** Furniture in ********** Ohio. Item was delivered to my home end of January and paid in full. Upon delivery I noticed the seat and back cushions seems underfilled with the seat cushion had wavy loose fitting fabric. The delivery people commented it may be from being compressed during shipping. After a few weeks the cushions did not have any expansion at all. It was observed by myself and visitors to my home that the back cushion looked crooked and it sat crooked. I filed a complaint with ******** where a REPAIR was offered, not a replacement. I do not feel this is a repair situation when it is clearly a manufacturing defect and I would like a properly built from the factory chair. The repairman said it would be an extensive repair which gives me no confidence I will have the kind of quality I have expected from Best Home Furniture. I have purchased 2 sofas and 2 recliners from this company in the past without any problem. I have no idea how long I will waint for this repair since parts must be ordered, or what recourse I will have after the repair on any subsequent issues. Since none of this is my or ******** Furnitures' fault, I want a new properly built chair not a "repaired" one. I believe the repairman/******** has documentation of this defects in this chair.Business Response
Date: 03/19/2025
RE: Model ******** ****************
Best Home Furnishings has reviewed the
customer’s complaint with ******** Furniture Gallery. After inspecting the
recliner, the dealer found no warranty-related issues. The customer was
informed that a replacement would be identical to the original unit.
To resolve the matter and ensure customer
satisfaction, the dealer has agreed to pick up the recliner and issue a full
refund.
We trust that this solution meets the
customer’s expectations.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsCustomer Answer
Date: 03/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:02/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought recliner in Nov after a few months started seeing wear on arms of chair called best said I had to go thru we’re we purchased it ******** furniture looked at it said nothing they could do called Best said they can not do anything refused to talk to meBusiness Response
Date: 02/19/2025
*** ***** ******* ****** ***************
We have reviewed the customer’s complaint on fabric ******/Smoke
and discussed the customer’s concerns with the dealer, ******** Furniture Store.
The dealer inspected the recliner and found pilling on the
top of the arms due to normal use which is not a warranty-related issue. Flattening
of the nap, pilling, shedding, balling, snagging, matting, and shading are all
common characteristics of some fabrics and are not considered defects in
material or workmanship.
The dealer also offered to purchase a yard of fabric
*******Smoke and to cut and sew fitted arm covers for the customer’s recliner.
Best Home Furnishings agrees with the dealer’s solution and
would like to proceed with sending a yard of fabric to ******** Furniture to
produce the arm covers if the customer accepts this resolution.
We trust the customer understands the basis for this
decision.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsCustomer Answer
Date: 02/20/2025
********** ********
I am rejecting this response because:after having the chair for 2 months there should be NO wear on it we do not sit on that chair much.
Sincerely,
***** *******Business Response
Date: 02/21/2025
*** ***** ******* ****** ***************
We have carefully reviewed the customer’s rebuttal and continue to stand by
our original response. The warranty on fabric is valid for 18 months from the
date of manufacture, specifically covering seam slippage and/or separation.
However, the customer’s concern pertains to fabric pilling, which is not
covered under warranty, and as such, we are unable to honor the claim.
Please advise Best Home Furnishings if the customer would like to proceed
with sending a yard of fabric to ******** Furniture for the production of the
arm covers.
We trust the customer understands the basis for this decision, and we regret
that we are unable to offer further assistance at this time.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsBusiness Response
Date: 02/24/2025
*** ***** ******* ****** ***************
We have carefully reviewed the customer’s rebuttal and continue to stand by
our original response. The warranty on fabric is valid for 18 months from the
date of manufacture, specifically covering seam slippage and/or separation.
However, the customer’s concern pertains to fabric pilling, which is not
covered under warranty, and as such, we are unable to honor the claim.
Please advise Best Home Furnishings if the customer would like to proceed
with sending a yard of fabric to ******** Furniture for the production of the
arm covers.
We trust the customer understands the basis for this decision, and we regret
that we are unable to offer further assistance at this time.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsCustomer Answer
Date: 02/25/2025
********** ********
I am rejecting this response because:
Pay 700.00 for a chair that 2 months later wear in material what is it going to look like in 4 months for the price you would think you would use materials that hold up.
Sincerely,
***** *******Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jan 2023. My parents 88 and 86 purchased a lift chair from ******** furniture tags are still on it. Mom is blind so last time I was over noticed flaking and colour coming off. We have had nothing but problems with purchases there. I sent picture to ******** and we’re told to pay $350 out of pocket to get fixed this is unacceptable this is very poor quality for the price we paid. I m so upset with all this pass the buck customer service.Business Response
Date: 01/22/2025
RE: Model ******* on Order Number: ***********
We have
reviewed the complaint regarding the cover material on the lift recliner.
The unit was purchased January 23, 2023, so it is beyond the 18-month warranty
period.
Best Home Furnishings has no control over the product or usage after it leaves
our manufacturing facility.
Fabric and leather covers do not last forever even under the best of
conditions, and applications of protective coatings, heavy
usage, humidity, pets, cigar or cigarette smoke, sun block, hair spray,
medications (chemotherapy, blood pressure, and heart), and/or placement in
extremely sunny areas can cause these materials to degrade more quickly.
For these reasons, we, like other manufacturers, must place certain reasonable
limitations on our warranty. The warranty does not cover normal wear.
We trust the
customer understands the basis for this decision.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsInitial Complaint
Date:04/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company does not stand by their products enough to even honor their own warranty.
I purchased a Bilana chair (made by Best Home Furnishings) in March 14, 2023 from *** *** ****, before it was public information that *** *** **** would be going out of business. I received the chair from *** *** **** on April 10, 2023. The chair is supposed to have a 1 year warranty.
Less than a year later, in March of 2024, I reached out to Best Home Furnishings directly because the base of the chair had broken and *** *** **** is now out of business. I provided the Product ID number and photos they requested, and I got a response saying that the Product ID indicated a manufacture date of May 2022, which put the item out of warranty. I stated that I had only received the chair in April of 2023, and it was not my fault that I had received a chair that had been manufactured almost a year prior, and I could not have possibly known that the chair would only have a one-month warranty under that logic. The representative responded that they have no control over how the retailers they work with treat the product in their warehouses and something could have happened to it while it was at the warehouse. This chair is still less than 2 years old and has been broken for a while now.
One representative I spoke with did tell me she would try to get approval for a new base to be shipped to me under the circumstances, but then when I didn't hear back for 2 weeks, I followed up and she told me she couldn't get approval because it was out of warranty, and suggested trying to buy a new base from a dealer.
I am very disappointed with this outcome. This was the second Bilana/BHF chair I had purchased (meaning I have spent over $1000 on their products), but apparently that means nothing to this company. I will not purchase anything from this company in the future.Business Response
Date: 04/15/2024
RE: Model *********** ID #***************
We have
reviewed the Email correspondence between the customer and Best Home
Furnishings.
Since the dealer is no longer in business, we are searching
for a Best Home Furnishings retailer near the customer that will accept
delivery of a complete base to replace the damaged base on the customer’s recliner.
We will ship it to them at no charge to the customer. It
will be the customer’s responsibility to pick it up and make the repair.
The dealer or
Best Home Furnishings will contact the customer when the base is available for
pickup.
We apologize
for the delay in resolving the issue and trust the customer is agreeable with
the solution.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsCustomer Answer
Date: 04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if for some reason the new base does not fix the chair (ie, the problem is something other than the base), I would want to remain in contact with BHF until the problem is diagnosed and remedied. It is also worth noting (since my response will probably be public) that it seems BHF is only attempting to remedy this issue because I filed an official complaint through the BBB. When I tried to reach out independently before filing the claim, I was told the request was denied.
Sincerely,
****** ******Initial Complaint
Date:12/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought the sofa on 11/12/21. On or around January 2022 I noticed the left side frame was buckling. A piece of the frame came through the leather. I have used books to hold up the left side of my sofa since that time. I contacted the retailer and they came out, looked at the sofa. The retailer presented the information to the Best Furniture salesman and were told the damage was caused by abuse and not covered by the limited lifetime warranty.
My husband and I weigh less than 210 pounds each. The sofa is rarely used, only by family at holidays in a monitored area. There is no evidence to substantiate abuse. How can a well-made sofa break after 1-2 years of minimal usage?
During Christmas of 2023, the frame started coming apart in the middle of the sofa. We noticed this after having 2-3 people sit on the couch (small in stature). The sofa now creaks when a person sits on it.
I would like a repaired or replaced sofa.Business Response
Date: 01/09/2024
RE: Model *******/****** ID #***************
Best Home
Furnishings has discussed the customer’s complaint with the dealer, Bob’s TV
& Home Furnishings, and they informed the customer on January 10, 2023, the
frame issue with their stationary sofa was due to hard use or misused by the
occupant(s). The dealer or Best Home Furnishings did not receive any further
correspondence on the customer’s concern until December 28, 2023.
Best Home
Furnishings and the dealer feel that if the customer did not agree with the
decision, they would have contacted Best Home Furnishings, the dealer, or the
Better Business Bureau immediately and not wait over eleven months to revisit
the complaint.
The warranty
does not cover neglect, misuse, or abuse. Therefore, we regret that we are
unable to offer any assistance regarding this matter.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsCustomer Answer
Date: 01/10/2024
Complaint: ********
I am rejecting this response because:Attached are Facebook Messenger messages with ***** *** On 1/12/23 they (and I) were waiting on information from the Best Furniture salesman. On 1/24/23, ***** ** noted they were still waiting on the salesman to provide information about the sofa.
I contacted the store on 8/31/23 asking for an update.
I have made contact about the frustration with the sofa. Fortunately I don’t have much experience with faulty furniture/equipment and was not aware there was a timeframe in which to report a concern. I don’t see a timeframe identified on the warranty. I thought the manufacturer would live up to the warranty as there is NO evidence I’ve abused the sofa. I believe the issue was faulty craftsmanship
Sincerely,
********* *****Business Response
Date: 01/16/2024
RE: Model *******/****** ID #***************
We have
reviewed the Facebook messages provided by the customer, which show delays from
the dealer responding to the customer.
The dealer
will contact the customer in the near future and offer options on replacing
their sofa.
We apologize
for the delay in resolving the issue and trust the customer is agreeable with the
solution.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsCustomer Answer
Date: 01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a leather couch made by Best Home Furnishings in 2014. In 2020, I contacted them with a complaint that the leather was peeling and disintegrating. I sent them pictures, so that they would know exactly what I was talking about. I have copies of that correspondence. They said there was nothing they could do, because it was out of warranty.
However, after talking to many people, the expectation on the durability of a leather couch is years, if not decades. So I decided to contact the company once again, 9/2023 thinking that maybe they have had other complaints and devised a solution. Their response was the same, that they "have no recourse or options to offer you on getting the unit repaired."
We like the couch and for the most part the leather is fine, however on the cushion piping, and side panels the "leather" is chipping off in little pieces. They also said that their warranty was against manufacturing defects, which I believe this to be, since the manufacture choose to use an inferior product which did not compliment the quality of the couch. I have attached pictures in which you can clearly see that the seat of the cushion is not wearing, only the trim. The arms of the sofa are not wearing, only the fabric below.
I still have my receipt ordered on 3/1/2014 at Best Home Furnishing, ** ** **** *** *********, IN *****. This store is no longer in business. The price for the sofa was $1079.97 The manufacturer ID#***************Business Response
Date: 09/25/2023
RE: *******/ID #***************
I have
reviewed the complaint regarding the cover material on the sofa. The unit
was built 3-12-2014, so it is beyond the 18-month warranty period.
Best Home Furnishings has no control over the product or usage after it leaves
our manufacturing facility.
Fabric and leather covers do not last forever even under the best of
conditions, and applications of protective coatings, heavy
usage, humidity, pets, cigar or cigarette smoke, sun block, hair spray, medications
(chemotherapy, blood pressure, and heart), and/or placement in extremely sunny
areas can cause these materials to degrade more quickly. For these
reasons, we, like other manufacturers, must place certain reasonable
limitations on our warranty. The warranty does not cover normal wear.
We trust the
customer understands the basis for this decision.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsInitial Complaint
Date:09/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These 2 chairs were purchased 6/29/2022, delivered 9/16/2022 by ****** Furniture in ******* WI. We visited ****** on 8/25/2023 to show pictures of fabric wear after less than 1 year. ****** forwarded pictures to Best. Best declined warranty coverage. We feel chairs should not show that much wear in less than 1 year.
ID # *************** ID # *************** We look forward to hearing from you.Business Response
Date: 09/19/2023
RE: Model ******ID
Number *************** and ***************
We have reviewed the customer’s complaint on fabric
20088/Vineyard.
Our fabric warranty states in relevant part: BEST HOME FURNISHINGS products feature a one
(1) year warranty from the date of purchase, NOT to exceed eighteen (18) months
from the date of manufacture, for seam slippage and/or separation. Surface wear due to use or abuse is not
warranted. Our cover suppliers recommend
NO type of protective coating be applied to any fabric or other cover material
used on any BEST HOME FURNISHINGS furniture and any protective coating used
will void this warranty. Flattening of the nap, pilling, shedding, balling,
snagging, matting, and shading are all common characteristics of some fabrics
and are not considered defects in material or workmanship.
Therefore, we regret that we are unable to assist the
customer regarding this matter.
We trust the customer understands the basis for this
decision.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsCustomer Answer
Date: 09/29/2023
Very disappointed that this material is not holding up to the standards we expected. The chairs have not been abused, children hardly ever use them, food is not consumed on them. We have not applied protective coatings. For what we paid, we did not expect wear and tear to show this soon.Initial Complaint
Date:01/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on November 23, 2022 for Best Chairs Bilana Swivel Glider Recliner in Birch Champagne from Buy Buy Baby. We were given an estimated delivery window of 1/6/23-1/18/23. We have received a notice from Buy Buy Baby that the order has been delayed, but no reason was provided. After speaking with Buy Buy Baby customer service via chat, we found out the the order had not yet been shipped by the manufacturer, BEST CHAIRS INC. (phone: XXX-XXX-XXXX). When calling the number, it appears as though the business name is now BEST HOME FURNISHINGS. After a few google searches, I've found numerous complaints of this company being unable to deliver orders. This particular order is for a glider chair that is to be used in our nursery for our baby who is due in April 2023. We are now beginning to worry that the chair will not be here before the baby is, and would simply like answers. Please help!Business Response
Date: 02/03/2023
Business Response
We have reviewed the customer's concern regarding the order being delayed and will need to refer the customer back to Buy Buy Baby to resolve the issue as the delay is strictly on Buy Buy Baby's end.
This is not in any way related to a Best Home Furnishings manufacturing or shipping delay. The customer will need to contact Buy Buy Baby customer service @XXX-XXX-XXXX, or their local Buy Buy Baby store @XXX-XXX-XXXX for the delivery information.
The customer also has concerns about our company names, Best Chairs, Inc and Best Home Furnishings.
In 2004, Best Chairs, amid continued product diversification, growth, and a concentrated effort on product awareness, announced it will be identified and branded as Best Home Furnishings. Best Home Furnishings not only completely describes our existing product lines but allows for endless opportunities of product diversification in the future.
Please let us know if the customer has any more questions or concerns regarding this matter.
Sincerely,
******* *******
Customer Service Manager
Best Home FurnishingsInitial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 2 loveseats from local furniture store ************ that have since gone out of business. Currently having issue with mechanism on 1 of these are after contacting Best Home Furnishings, was told they don't deal with customer directly. Explained store has gone out of business and was told to try another distributor. We have contacted several in our area and none can help. After calling back to Best we were told loveseats were over 7 years old and therefore parts not available. When we purchased we were told recliner mechanisms have a lifetime warranty. Guess 7 years is their idea of lifetime but not mine. I now have a loveseat that has one side that is extremely difficult to put down and no way to have this fixed. Copy of ID tag uploaded to this.Business Response
Date: 12/13/2022
Business Response
RE: Model ******* and ID #XXXXXXX-XXX.XXX
I have reviewed the customer's complaint and will agree to waive the shipping charges that are due. Shipping charges start after 18 months of the production date.
Please have the customer provide the details as to which mechanism is damaged - Right Side Facing the unit or Left Side Facing the unit.
Please let me know if the customer has any questions regarding this matter.
Sincerely,
******* *******
Customer Service Manager
Best Home Furnishings
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