Reviews
This profile includes reviews for Best Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 44 Customer Reviews
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Review fromScott B
Date: 01/12/2023
1 starScott B
Date: 01/12/2023
We ordered a custom rocker/recliner in 2019. It has broken twice. The local supplier has told us for a year now the parts we're on order. When I contacted Best Home Furnishing they told me the chair was built in 2013 and no parts were available. I have the paperwork to prove it was ordered in 2019. We waited for a couple months for the chair to be built. This is the worst customer service for home furnishings I have ever seen.
Best Home Furnishings
Date: 01/17/2023
Scott,
You emailed us with the I.D. number from the bottom of your chair - I.D. XXXXXXX-XXX.002 - according to our records this I.D. pulls up a glide rocker manufactured 12/3/03 - model ******* in fabric XXXXX purchased through a ********** Fine Home Furniture store.
This model ******* was discontinued 8/8/17. We no longer carry any parts for this particular swivel glide rocker in the Medium Oak finish. If you can check the I.D. number and also your receipt and email us photos of both of these items, we will be more than happy to check into this further for you.
Sincerely,
Barb ****
Customer ServiceScott B
Date: 01/17/2023
I have all the paperwork to prove my statement. Your format doesn't allow me to attach a photo.
************Best Home Furnishings
Date: 01/18/2023
Scott,
If you can email us the copy of your receipt from the store, along with a photo of your chair, we will be able to check into this further for you.
Sincerely,
Barb ****
Customer serviceScott B
Date: 01/18/2023
I have emailed them the original order and a copy of the receipt and also a copy of the furniture ID manufacturing info so far I've heard nothing from themBest Home Furnishings
Date: 01/19/2023
Scott,
If you emailed the original order and a copy of the receipt to the dealer where you purchased your chair, please continue working with that dealer. We did not receive an email with a copy of your receipt or original order?
Sincerely,
Barb ****
Customer serviceScott B
Date: 01/19/2023
I've sent them the original receipt and order for the chair. This company is going a great job of passing the buck off and coming no responsibility through dishonesty. I can prove of an email and receipt.Best Home Furnishings
Date: 01/23/2023
Scott,
You emailed us saying that this has been resolved and you are satisfied.
Sincerely,
Barb ****
Customer serviceReview fromDarlene H
Date: 10/16/2022
2 starsDarlene H
Date: 10/16/2022
I have a wingback Best leather recliner that I ordered from local store. After a few years the sides of the pillows back started to peel and also the front of the arms started peeling. Sad because I love the way it sits. Such a waste to put sorry material on a nice leather chair.Best Home Furnishings
Date: 10/18/2022
Darlene,
We regret that you are having problems with your chair. There is an I.D. tag stapled underneath the chair with a 13-digit number. Please give us that number to enable us to identify your specific chair and covering.
All repairs and parts orders are handled through the dealer where you purchased your recliner. Have you contacted that dealer?
Sincerely,
Barb ****
Customer serviceDarlene H
Date: 10/21/2022
I did report this to my dealer ****** Furniture in ****** GA. I paid them $50 to come out and they said the chair could be repaired. After two months not hearing from them I called and they said the part to repair it was no longer available. The ID # is XXXXXXX-XXX.001.Best Home Furnishings
Date: 10/21/2022
Darlene,
Your recliner was manufactured 2/15/16 model ******** in XXXXXL.
Yes, ****** Furniture is correct, there are no longer any parts available for your recliner in the XXXXXL leather.
Fabrics and leather covers do not last forever even under the best of conditions, and applications of certain protective coatings, heavy usage, and/or placement in extremely sunny areas can cause these materials to degrade more quickly. For these reasons, we, like all other furniture manufacturers, must place certain, reasonable limitations on our warranty.
Sincerely,
Barb ****
Customer ServiceDarlene H
Date: 10/30/2022
I was told when I purchased the recliner er that it was leather everywhere that was commonly touched and that areas like the sides and back would be a leather match. The chair was seldom used but after four years it started to peel on the front of the arms where you normally put your hands to get out of the chair. Also other areas like on the sides of the pillow back was peeling. I don't believe this is common wear and tear. All this was reported after four years. I expected a $900 leather recliner to last much longer. I have a sofa that I've had for 23 years and still looks good.Review fromJessie G
Date: 08/31/2022
1 starJessie G
Date: 08/31/2022
Customer does not help solve problem with chairs or honor warranty prescribed on card . They are saying recliner chair I purchased is made of high - loft premium polyester fiber! Not much polyester fiber in the chair because it's " blown " in chair ;leaving chair looking cheap and extremely uncomfortable ! I can feel wood boards on leg rests . Chair is made cheap and lacks quality!!Best Home Furnishings
Date: 09/01/2022
Jessica,
We regret that you are not pleased with your chairs.
All warranties and repairs are handled through the store where the chairs were purchased. There is an I.D. tag stapled underneath your chair with a 13-digit I.D. number. Please give us those numbers to enable us to check into this further for you.
Sincerely,
Barb ****
Customer serviceReview fromElaine C
Date: 08/07/2022
1 starElaine C
Date: 08/07/2022
I just read the review by Mary G. . We purchased a rocker recliner and loveseat on January 2022 and took delivery in April of 2022. From April till present (4 months) in that short a time the upholstery on both pieces has become worn and the cushioning is depleted. Like Mary's situation, our furniture looks 10 years old not brand new. We purchased it from ******* Furniture. *********** SC. and are very unhappy. Your help in getting repairs or replacement would be appreciated. "Best" has a wonderful reputation which us why we made this purchase. Thank you.Best Home Furnishings
Date: 08/10/2022
Elaine,
There is an I.D. tag stapled underneath your furniture with a 13-digit number. Please give us those numbers to enable us to check into this further for you.
Sincerely,
Barb ****
Customer ServiceElaine C
Date: 08/12/2022
The number on the chair is XXXXXXX-XXX.001 and the loveseat is #XXXXXXX-XXX.001. We have contacted the seller and anticipate that you will be hearing from Welchel furniture regarding this problem. We look forward to a resolution, hopefully through a replacement of these pieces. Thank you in advance for your attention to this problem.Best Home Furnishings
Date: 08/12/2022
Elaine,
All warranties and repairs are handled through the store where you purchased your furniture. I am sure you will hear from Welchel Furniture soon. They will be able to advise you.
Sincerely,
Barb ****
Customer service
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