Reviews

This profile includes reviews for Alacrity Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alacrity Solutions

  9725 Windermere Blvd Fishers, IN 46037-9015

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  Alacrity Solutions Group LLC

  360 E 10th Ave Eugene, OR 97401-3273

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  Alacrity Solutions Group, LLC

  3670 Maguire Blvd STE 300 Orlando, FL 32803-3012

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  Alacrity Solutions Group, LLC

  2123 Eastview Pkwy Conyers, GA 30013

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  Alacrity Solutions Group, LLC

  1200 Derek St Hammond, LA 70403

Review Details

• Review fromCrystal C

  Date: 04/15/2024

  1 star

  Crystal C

  Date: 04/15/2024

  I agree with all the comment before me. My apartment flooded April 3, 2024. I submitted the documentation and requested a supervisor call me ASAP. A supervisor just called today 04/15/2024 because I reached out to ********** The supervisor informed me she is not sure if my policy covers the water damage and she was going to let my adjuster make that determination. She forewarned me it can take months before they investigate. However, a claims adjuster came out and claimed all of my items as destroyed.

  Alacrity Solutions

  Date: 04/22/2024

  Thank you for giving Alacrity Solutions the opportunity to respond to *********** review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.While our file shows that the adjuster promptly and often communicated with ****************, as shown in the timeline below, we do regret that **************** had a negative experience with our company.**************** submitted her claim on April 3. The adjuster spoke with **************** on April 4 to explain the claim process and a Personal Property Inventory Form (****) was mailed and e-mailed to ****************. The adjuster spoke with the property management company on April 8 to confirm the cause of the loss. The adjuster spoke with **************** on April 10 to confirm the scheduled appointment with the mitigation company to evaluate ****************** damaged personal property.On April 12, **************** requested the status of her claim. The adjuster responded that her review is pending the mitigation companys evaluation.On April 15, a claims supervisor spoke with ****************.On April 16, the adjuster received the mitigation report.On April 17, the adjuster spoke with ****************, and they went over the ****.On April 18, the **** was submitted to contents vendor, Trax, for a pricing valuation. Once the pricing valuation is received from Trax, the adjuster will discuss a settlement with ****************.Please reach out to me directly if you have further questions. Sincerely, ***************************, Director of ****************** ******************************, ************************************

• Review fromCrystal R

  Date: 02/03/2024

  1 star

  Crystal R

  Date: 02/03/2024

  I suffered a lost on July 1,2023. I was informed they would send me an ******** form to upload my property stolen. They sent me the form to upload my personal property but it was an old claim number form from years ago. I informed them that the claim number form was incorrect and they advised me that they had fixed it and uploaded my items stolen on the correct claim number form. First they tried to tell me my limits were $10,000. I told them that was incorrect. It took weeks for them to realize they were incorrect. Im constantly being told just waiting on upper management to approve my claim. I called multiple times and weeks and left messages and spoke to my adjuster mostly but when I called for the supervisors and managers they NEVER COME TO THE ***** OR CALL BACK OR EMAIL BACK.Took months for me to start getting settlement as I was told by my adjuster its the company keep hiring new staff etc. I had to contact the insurance commission to get involved because its then September 2023 and NO payment was issued but the claim was approved back in ausgust. after contacting the insurance commission payment was mailed but addressed to an address that doesnt even exist. I had to contact my adjuster to intercept the delivery because the address DID NOT EVEN EXIST. he did and I went to ***** to receive payment. After, I was suppose to receive deminished and replacement value for my items but never received and was told more delays and excuses. I have yet to receive payments for that and the other items I replaced. Im notified in November they want to send my claim to an investigator because they said the items were the same as a prior claim. They lied to start in investigation knowing they sent me the incorrect ******** form to upload my items on and instead of sending the investigator the correct form which the items WERE NOT THE SAME, they sent the wrong form.After all this the investigation came out that the items WERE NOT THE SAME and im still waiting payment

  Alacrity Solutions

  Date: 02/09/2024

  Thank you for giving Alacrity Solutions the opportunity to respond to ****************** review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction. We apologize to **************** for the frustration she experienced with her claim. A final payment has now been delivered to **************** and her claim concluded. Sincerely, ***************************, Director of ****************** ******************************, ************************************

• Review fromApril V

  Date: 11/21/2023

  1 star

  April V

  Date: 11/21/2023

  I was issued a claims adjuster in June she hardly ever responded and when she did something was wrong with my claimed. She sent a check with the wrong name and almost all of the claim was entered into the system incorrectly. I have been calling to get a new adjuster and even though I was assured I would heard from someone its been over a week without a response. I have emailed and again still nothing. I have had to put all of my damaged items in storage as I am unsure if I still need them for a claim or not and this is costing money every month to store. Do they care? Not at all. What should have been an easy case has turned into an absolute nightmare of having to fight for them to to even remember who I am. It seems as if they just want me to forget and let this go so they dont have to pay out.

  Alacrity Solutions

  Date: 11/29/2023

  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ********* review of our company filed with the Better Business Bureau. Unfortunately, we have not been able to identify the subject claim using the information provided to us. Additional information can be emailed to me directly. Sincerely, ***************************, ***************** Manager, ******************************, ************************************

• Review fromMichelle D

  Date: 11/19/2023

  1 star

  Michelle D

  Date: 11/19/2023

  On October 11,2023, I got rear-ended at a light. The other driver had USAA insurance. She openly acknowledged that she was the at-fault driver and apologized. When I called USAA, they told me they gave my claim to the affiliated company Alacrity Solutions. My claim representative completely ignored me and my 4 voicemails. She was impossible to reach, so I wound up working with my insurance, Progressive. They determined that my car was totaled, so I got another one. I am disgusted with the complete apathy of Alacrity Solutions. It seems strange to me that USAA can take a drivers money and then give the claim to a third party (and a negligent one at that).

  Alacrity Solutions

  Date: 11/21/2023

  Thank you for giving Alacrity Solutions the opportunity to respond to ************ review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction. We apologize to ********** for the frustration she experienced with her claim. Sincerely, ***************************, ***************** Manager, ******************************, ************************************

• Review fromRachelle W

  Date: 11/07/2023

  1 star

  Rachelle W

  Date: 11/07/2023

  They valued significant damage to the ceiling, roof, attic, flooring, and walls for my entire home at about $***** when the actual loss from a private contractor was valued approximately $20,000. Also extremely unprofessional, they show up when they want, and one of their adjusters even began texting me at about 10:00 p.m. on a weeknight when I never heard from him prior. He also went behind my back to schedule appointments at my own home without my consent and without me present. He made no attempt whatsoever to notify me of these appointments at my own house. His name was ********************* and his extreme lack of professionalism made me livid. Despite him contacting me for the first time very late at night on weeknight, when I was already in bed, he then went on to justify it by saying he just got the case as if this meant it didn't matter what time it was, I was on his time. This was furthered by the fact that he told my contractor I was mad at him and began scheduling appointments without my knowledge. All of this is after the initial adjuster came out and valued the extensive water damage from the hurricane at about ***** total. He spent less than 10 minutes at my house and not once went into the attic to look at the roof from the inside. in fact, he barely looked at it from the outside and told me the roof was totally fine. This was the exact opposite of the truth given the private contractor found half a dozen massive holes in the roof which is what caused the water leakage to begin with.

  Alacrity Solutions

  Date: 11/10/2023

  Thank you for giving Alacrity Solutions the opportunity to respond to ********************* review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction. We apologize to ******* ***** for the frustration she has experienced with her claim. Management has been made aware of her concerns and a new adjuster has been assigned to her claim. Sincerely, ***************************, ***************** Manager, ******************************, ************************************

• Review fromTina A

  Date: 11/06/2023

  1 star

  Tina A

  Date: 11/06/2023

  I opened a claim on 10/4/23. I spoke with my adjuster all my information and paperwork. Another adjuster came to my apartment and took pictures. I email, and call my my adjuster no response. I call his supervisor nothing. I finally reach my adjuster he tells me he closed out my claim with a recommendation to insurance company. I then ask aren't you the insurance company? He states no and hangs up the telephone. I then call the customer services number for the claims department only to find out that the adjuster has not closed my file. The last entry he made according to the claims representative is that he was still waiting on my paperwork. I then left a message for supervisor to call me back. The supervisor calls me back only to say that the adjuster last entry was made yesterday that he was trying to reach the management of my apartment building. The supervisor stated that he was going to call me back on Friday. It is Monday and I haven't heard from anyone regarding my claim. Terrible customer service and follow up.

  Alacrity Solutions

  Date: 11/10/2023

  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ****** review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction. We apologize to ************** for the frustration she has experienced with her claim. An Alacrity supervisor has contacted ************** to discuss her concerns. The supervisor will address the service issues raised by **************. Ms. ****** apartment building is under new management. The new management company is gathering information needed for the claim. Once the information is received, the examiner will be able to move forward with a coverage determination. Sincerely, ***************************, ***************** Manager, ******************************, ************************************

• Review fromCarol W

  Date: 10/06/2023

  1 star

  Carol W

  Date: 10/06/2023

  Working with them now through USAA and not pleasant. USAA needs to find another adjuster with better reviews to outsource claims to. They are not even accredited by the BBB. Might be switching to Travelers or Farmers for our insurance needs. Paying high premiums for nothing for decades.

  Alacrity Solutions

  Date: 10/17/2023

  Thank you for giving Alacrity Solutions the opportunity to respond to the Whitehursts review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction. We apologize to the Whitehursts for the frustration they experienced with their claim. Payment was issued to the Whitehursts the day after the initial inspection. The day that the payment was issued, Mr. or ************************* notified USAA of concerns with the amount of the payment. Supporting documents were requested and were received the following week. The claim auditor determined that a reinspection of the damage was warranted and the Whitehursts were notified. The Whitehursts requested that Alacrity not handle the claim any further. Sincerely, ***************************, ***************** Manager, ******************************, ************************************

• Review fromcharrlee r

  Date: 08/21/2023

  1 star

  charrlee r

  Date: 08/21/2023

  I have been calling for three weeks straight and not once have they returned my call. My husband started the claim and I needed to make sure they have what they need in order to finish repairs. I have asked to have a supervisor call me as well.....crickets.

  Alacrity Solutions

  Date: 08/28/2023

  Thank you for giving Alacrity Solutions the opportunity to respond to ***************** review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction. We appreciate the calls ***************** has made and we apologize that, while the claim examiner has made more than ten phone calls to Mr. and ***************, we have been unable to connect. Additional information is needed to fully investigate the claim. We look forward to speaking with Mr. or *************** soon. Sincerely, ***************************, ***************** Manager, ******************************, ************************************

• Review fromMUSTAFA S

  Date: 06/30/2023

  1 star

  MUSTAFA S

  Date: 06/30/2023

  There was a fire at downstairs neighbor's apartment unit and i live directly upstairs second floor and i have got smoke damage because of fire. Everything at my house turned into black color because of smoke fire damage. I called them for insurance claim they keep me waiting on the phone more than 2 hours. Terrible customer service, *********************** was very rude to me. I feel like they do racism and discrimination. And *********************** doesn't speak English as understandably. *********************** is working for this company.

  Alacrity Solutions

  Date: 07/07/2023

  Greetings, Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ****** review of our company filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.************** submitted a claim for smoke damage to his apartment on June 26 following a fire that occurred on June 22. Very few details of what occurred were provided. We can confirm that the Alacrity claim examiner contacted ************** in a timely manner and, following a review of the recorded call, there was no evidence of rudeness or disrespect. To move the claim forward, the examiner contacted a mitigation company to contact ************** to schedule an inspection of his damage.An Alacrity supervisor contacted ************** to address his concerns with the claim examiner and his claim. ************** stated that he does not want anyone inspecting his property and he no longer wants to pursue the claim, requesting that his claim be withdrawn.Please feel free to reach out to me directly if you have any questions or concerns. Sincerely, *************************** ***************** Manager ****************************** ************************************

• Review fromOni M

  Date: 05/10/2023

  1 star

  Oni M

  Date: 05/10/2023

  I filed a claim on Dec. 22nd 2022 because I went through a traumatic apartment fire & flooding & lost A LOT! It took me months to ************ still not OK! I was unable to file the first claim so they reopened my claim for me March 15th 2023, and assigned a new adjuster *******************. She sent me one email stating to send the info needed to process the claim. I sent her everything ***************** and information needed but I was never contacted back after that ONE email. Ive been calling for weeks left multiple messages to her during business hours and to her supervisor *******************************. **************** said that they both have been trying to call but I havent received a call from anyone. I asked to put a note letting them know to email me and its now May 10th 2023 and still no email. I need someone to please help me asap because I never wanted to go through this and this process hasnt made this trauma any easier. My family has been put in a worse predicament because we havent received the help needed. I paid for my renters insurance in full ahead of time to be prepared for disasters. And Ive been way more than patient with this company. Im seeking help from anybody from corporate or above the supervisor that will actually reach out & help me resolve this issue.

  Alacrity Solutions

  Date: 05/16/2023

  Greetings, Thank you for giving Alacrity Solutions the opportunity to respond to ****************-Mojicas concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.We apologize to ***************************** for the frustration she has experienced with her claim. The claim examiner and supervisor previously had made multiple attempts to contact ***************************** without success. With the email address provided in the complaint, the examiner was able to connect with ***************************** and again notify her of the additional information and documentation needed to complete the investigation of her claim. We look forward to receiving the additional documentation from *****************************. Please feel free to reach out to me directly if you have any further questions. Sincerely, *************************** ***************** Manager ****************************** ************************************