Reviews

This profile includes reviews for TCC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TCC has 513 locations, listed below.

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  TCC

  10300 Kincaid Dr Ste 100 Fishers, IN 46037-8509

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  TCC

  510 North East Plaza North East, MD 21901

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  TCC

  465 E. Baltimore Street Taneytown, MD 21787

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  TCC

  305 Boston Rd N Billerica, MA 01862-2630

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  TCC

  522 Main St Weymouth, MA 02190-1818

Review Details

• Review fromLisa B

  Date: 07/31/2024

  1 star
  My daughter went to store and bought a new phone- turned out to be a lemon phone. ******* tech support to her to take it back to the store and get a new one.****, an employee, accused my daughter of throwing the phone at him- NO, she slid it on the table- with no cover, it slides. From the point forward he was rude and called her aggressive. A trainee asked if she should call the police-there was no aggression- not even a raised voice.My daughter said, Tech support said for you to look at the ticket and see that I am to get a new phone. He responded with; You telling me how to do my job? Leave the store. You are aggressive.I went to the store today to give them the trade-in. **** waited on me, and he did not listen to what I was saying. I commented that employee ****** was great and **** was good, but the man who waited on my daughter was not good. He said that was me, pushed the phone at me, and told me to leave the store.This is his jobcustomer service. Neither my daughter nor I raised our voices. We explained the issue, and he refused to help us.

• Review fromClyde S

  Date: 07/12/2024

  1 star
  I set up my phone service over two months ago and after spending over two hours on the phone and online working with the assistant. I have been locked out of my account for the next 24 hours, not able to link my information I didn't know I had to do after setting up my account with them. The person I was talking to said they would unregister my account and reentry it to work through the ******* back-end problems they have been having according to the last two people I have talk too. After setting on the phone now for two and half hours I have given up for today. I have never dealt with a company that puts its customers on the waiting list just because they have a prepaid plan. I haven't miss payments it's on auto pay but it is very degrading to the customer if they are treated with no respect because of the plan, they offer but don't want to honor their promise of good service. I have not received any information on my account number or anything else. Because they don't do paper mailings. It seems being retired on a very tight budget you are trash in their eyes and don't deserve anything. But they do take your money with no regards to honor or service to customers.

• Review fromJohn F

  Date: 02/27/2024

  1 star
  I drove 45 min to wait in line for an hour because the lady on the phone told me she had the Apple Watch I was looking for. After she has it all rung up she tells me its used. She was trying to sell it to me at new price. I told her I want a new one. Thats what she was selling me. She says: I NEVER SAID IT WAS NEW! Whats worse? She has a new one in the back but company policy states: CANT SELL A NEW DEVICE UNTIL AFTER THE USED DRVICE IS SOLD! Thats fraudulent. Cant trust this company.

• Review fromjerimiah R

  Date: 02/12/2024

  1 star
  Well I posted it on ************************** but let me tell you this company deserve to go out of business period so my tire pops I have a perfectly good spare so I didn't have the $400 for a tire so I had to change it my self I was having trouble with 1 bolt went in asked if they could lend me a hand I am in your parking lot and after waiting for at least *********************************************************************************** understandable I go back out and work on this bolt 2 hours finally get it broken and I go to **** it up and find out my **** is broken so I go back in to ask for a little bit of kindness and a new guy comes out and tells me No kinda messed up but ok understandable what irritated me about it is the guy mention how they had watch on the camera struggling he tells me to go across the street to the competition to ask for a little help I'm not mad that you have messed up policys but to sit in there laughing at me struggling is kinda messed up but I am a social media giant and you can imagine all of the bad publicity I am going to cause you guys I'm affended at this point and I am going to make it personal and I am going to post every single day on all social media platforms I'm going to join groups create groups and I'm not going to rest until it's made right by Less Snobes tire company in my opinion you guys should not be allowed to make money off the public since you have a hard time helping the unfortunate out plus I lost my job over it because I could not make it on time it was my first day not cool but now I have a new mission and I am going to put my talents to good use and spreed as much ugly about your company as possible plus my friends run some of the biggest pages on ******** not to mention I have 13 of my own ******** pgs F*** Less Snobes tire company discount tires should buy them at a discount rate by the time I finish I hold a grauge against bad companies with bad policies miss treating the public sorry I didn't buy

• Review fromWilder P

  Date: 01/12/2024

  5 stars
  TCC is the biggest authorized retailer for ******** All your ******* Wireless needs can be addressed here.

• Review fromKelly K

  Date: 12/10/2023

  1 star
  Better have proof of the promo they are offering for your phone so you can fight to actuallyget it. Traded in my phone on the March 2022 Featured Deal get up to $1000 on the S22 range with trade in. I have been going back and forth with them for a while now. Extremely long story short, every time I turn around I am getting less for my trade in all because they don't submit their trade in papers correctly. I am down to $700 now because they can't find a promo in their system that is shown all over the internet with a link to ******* to take advantage of it. If you think corporate ******* is going to help you they won't.

• Review fromBill T

  Date: 11/10/2023

  1 star
  I called TCC in hopes to open a prepaid account and I was asking to clarify some conflicting information I received from within TCC . The first operator in sales was very nice and seemed knowledgeable and escalated me to customer service for to move forward. The person in customer care was negative on the onset and became defensive after she negated what the earlier sales service rep had explained 5 minutes earlier. When I stated that I think she might be wrong and I asked that she maybe connect me to a supervisor she immediately told me that she already spoke to her supervisor ( While she was speaking to me ? ) and that she would be placing me on a Fraud list and she immediately hung up the phone ! What the heck just happened! I tried to call back, but it seems the system wont connect me to any one probably because of this flag. I think it would be wise for supervisors to be able to flag callers vs disgruntled service reps who don't want to be challenged. I've never been so insulted in my life by a retail company ! Kinda ridiculous.

• Review fromLeanne H

  Date: 09/23/2023

  1 star
  I purchased 6 new phones, 3 smartwatches, and 2 tablets for our business. We turned in 6 phones that we were supposed to be credited for. Three of the phones were new ******* 23 phones that were supposed to come with a free ******* smartwatch. I am being charged full price for the equipment for all 11 items. Six of the items were supposed to be totally free. Two of the other phones were supposed to be greatly reduced based on the credit for the phones we turned in. When I go to the store, no one in the store will help me because none of them were the salespersons who sold me the items and plan. I have called ******* multiple times. Each time I was assured it would be dealt with. It has not. I have asked the store representatives who didn't sell me the phones to have the manager get ahold of me since he was the one who sold me the phones/watches/plan. He called me once and left me a voicemail saying to call him at the Kokomo store that day because he would be there all day. I called and got a voicemail. I left a voicemail and have not heard back. I am being charged over $200 a month over what I should be every month since I got the plan in February.

• Review fromDee D

  Date: 08/18/2023

  1 star
  ****** sold me a bad phone and I wanted to return it. They have a two week return policy and he wont return it. I paid cash for the phone an iPhone 12 and his defective. He put it in my name and then I went back two days later because my phone wasnt working correctly, he told me he knew what he was doing but obviously he dont when I went back into the store it was under a different name, I believe he stole the money because I paid cash and I traded an iPhone SE third GEN and on the receipt. He made it look like he gave me money for the trade-in, but he just put it back into the total amount owed. This is a terrible terrible bad place to buy an iPhone and wont recommend anybody to run and run fast before you get ripped off.

• Review fromJeff T

  Date: 07/18/2023

  1 star
  This company uses fraudulent tactics and lies to ******* customers. I tried to get 2 phones that were free with new lines. Then they charge me 106 dollars saying it's taxes and I would have to pay it anywhere. The 2 phones never worked. I tried to get the problem resolved for over a week. Finally I took the phones back expecting to get my money back, and they charge me 100 dollars as a restocking fee. Don't go to these people. They are a scam. The people working there don't know what they are doing. Unless it's ripping you off.