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Business Profile

Photo Retouching

ScanCafe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Retouching.

Reviews

This profile includes reviews for ScanCafe's headquarters and its corporate-owned locations. To view all corporate locations, see

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ScanCafe has 2 locations, listed below.

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    • ScanCafe

      8766 E 96th St Fishers, IN 46037

    • ScanCafe

      12175 Visionary Way Fishers, IN 46038-3069

    Customer Review Ratings

    3.8

    Average of 20 Customer Reviews

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    Leave a Review

    Review Details

    • Tina L

      Date: 06/27/2025

      I bought a box to ship as much as you can fit. I also purchased a hard drive. I am very impressed with quality and the way they scanned an categorized them. I am very please with the end product. My one and only complaint is that it took months to complete. But, I also had a very large amount in that box. Most were negatives and I filled that box to the brim.

    • Abigail W

      Date: 05/30/2024

      Abigail W

      Date: 05/30/2024

      I've scanned almost every media format imaginable with Scan Cafe. They have always been efficient and their customer service is very prompt

      ScanCafe

      Date: 05/31/2024

      It's wonderful to hear about your positive experiences with us! We're delighted that you found our service efficient and our customer service prompt. Preserving memories in various media formats is our expertise, and we're grateful for the opportunity to assist you with your digitization needs. Thank you for your continued trust in ScanCafe!

    • Elmira D

      Date: 04/19/2024

      Elmira D

      Date: 04/19/2024

      Great and reliable service, including the terrific customer service representatives, who will guide you and kindly help you every step of the way! Highly recommended!

      ScanCafe

      Date: 04/25/2024

      Thank you for your kind words! We're delighted to hear that you had a positive experience with our service and customer service representatives. Providing excellent customer service is a top priority for us, and we're glad to have been able to assist you every step of the way. Your recommendation means a lot to us, and we look forward to serving you again in the future!

    • William G. K

      Date: 04/17/2024

      William G. K

      Date: 04/17/2024

      My order was to be delivered in 7-10 business days. It required more than a month. Three calls by me after two weeks received no active response or follow through until my fourth call to *****. You have no customer service, only *****.First call: "Oh, the *** has been made for some time, it's been forwarded to shipping. I'll get back to you". Nothing. Second call: "It's still in shipping? I'll get back to you". Nothing. Third call: "Their working on it, I'll email you a transmission form so you can track its delivery to you. Emailed form arrived two days later, marked "Label on package". For seven days, the progress remained,"Label on package". Called and got *****. Same day ***** called back and said I would receive the *** in two days and the form would be updated immediately. Both happened.My rating: 1 star, her name is *****.****************************

      ScanCafe

      Date: 04/25/2024

      Hello *******! Thank you for your feedback. We apologize that your experience with your order was not as expected, our regular service, which is the one that you opted for has an estimated completion time of 3 - 5 weeks depending on the size of the order. Your order being almost for 4500 pieces of media took more time than expected to get processed and recorded on your multiple USBs. I am happy that at the end ***** could help you complete the process. For future orders, I could recommend the ************* which allows us to prioritize the order.

    • Jill M

      Date: 03/27/2024

      Jill M

      Date: 03/27/2024

      I love this service. I recently sent precious photos and slides and they digitized them and returned my photos and slides quickly and in tip top shape. I'm very happy with this service and recommend this company highly! Their customer service is thorough and remarkably fast. Use this company...you won't be sorry.

      ScanCafe

      Date: 04/01/2024

      Thank you for sharing your positive experience with us! We're delighted to hear that you're satisfied with the digitization of your precious photos and slides. Providing top-notch service and preserving cherished memories is our utmost priority. We appreciate your recommendation and look forward to serving you again in the future.

    • Ross F

      Date: 02/27/2024

      Ross F

      Date: 02/27/2024

      I've worked with ScanCafe on a number of home media archive projects now and each time the final digitized product has been quite satisfying. The staff have been professional and very cooperative, responsive and easy to work with on any special requests. I have submitted VHS videos tapes, old B&W negatives, color negatives, color slides and transparencies and slides and B&W and color photographs. ScanCafe handles all aspects of the process quite proficiently. I will continue to entrust ScanCafe to continue archiving our family memories.

      ScanCafe

      Date: 03/01/2024

      Thank you for your continued trust in ScanCafe for your home media archive projects. We're delighted to hear that you've found the final digitized products satisfying and that our staff have been professional and cooperative throughout the process. We look forward to continuing to preserve your family memories for years to come!

    • Pete F

      Date: 02/21/2024

      Pete F

      Date: 02/21/2024

      You asked me to provide a review and as yet I havent received my order. I also asked you to credit my **** and no answer. I left a voice message and crickets. I wish I could tell you about the quality of the job but I have yet to see it or talk to anyone if there is some problem.

      ScanCafe

      Date: 02/27/2024

      Hello **** Thank you for your review. I've seen your email and I can confirm that the refund for the negative balance will be processed. You will be receiving the receipt as soon as we've completed it.Best regards

    • Jim C

      Date: 02/14/2024

      Jim C

      Date: 02/14/2024

      This was my second submission of items to be digitally scanned. First time was 8mm film which turned out incredible. This time was medium format negatives that were from the 1940's. Totally impressed with the quality and care they provide. I'll continue sending many more negatives and film.

      ScanCafe

      Date: 02/27/2024

      Thank you for your feedback! We're delighted to hear about your positive experience with our scanning service. We look forward to assisting you with future projects.

    • Cornelia S

      Date: 02/09/2024

      Cornelia S

      Date: 02/09/2024

      Great ***************** I have used their services for years!

      ScanCafe

      Date: 02/27/2024

      We're thrilled to have been able to assist you over the years! Thank you for your continued trust in our services and for taking the time to leave us a review.

    • Steve G

      Date: 02/06/2024

      Steve G

      Date: 02/06/2024

      We were very happy with the quick return and quality of the scans

      ScanCafe

      Date: 02/27/2024

      Thank you for sharing your experience! We're delighted to hear that you were pleased with both the speed and quality of our services. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

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