Reviews

This profile includes reviews for ScanCafe's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ScanCafe

  8766 E 96th St Fishers, IN 46037

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  ScanCafe

  12175 Visionary Way Fishers, IN 46038-3069

Review Details

• Review fromJohn P

  Date: 01/30/2024

  5 stars

  John P

  Date: 01/30/2024

  Over the past decade I have asked ScanCafe to help me digitize various important photos, films and slides. ScanCafe has never failed to provide a very satisfying result. Are the results always perfect? No, but it has never been Scan Cafe's fault. The slide or the picture I provided was so damaged that even using their best restoration efforts could only bring the visual memory back so far. That being said, their best restoration efforts did make every slide and photograph better than I had seen them in years. The contrast was improved, the colors are crisper yet still true and the people are wonderfully full of the life I remember in those moments when the images were originally created. I am pleased to endorse ScanCafe as a great source for preservation and recommend you consider using their services as I have. I will continue to use ScanCafe as my time goes by and until I am dust inn the wind.

  ScanCafe

  Date: 02/27/2024

  Thank you for the 5-star rating! We appreciate your support and hope to continue exceeding your expectations in the future. If you ever have any questions or concerns, please feel free to reach out to us.

  ScanCafe

  Date: 02/27/2024

  Thank you for your glowing review and for entrusting us with your precious memories over the past decade! We're thrilled to hear that our restoration efforts have brought new life to your cherished photos and slides. We appreciate your recommendation and look forward to serving you for many years to come. If you ever need assistance or have any questions, please don't hesitate to reach out.

• Review fromKristina W

  Date: 01/17/2024

  5 stars

  Kristina W

  Date: 01/17/2024

  Scan Cafe has done a great job with my very old photos for my family history project. A couple of photos weren't to my liking, but when I called customer service they happily re-scanned and corrected imperfections that were on the old photo, like scratches, bent photos, etc. I was very happy with their customer service and help they gave me.

  ScanCafe

  Date: 02/27/2024

  Thank you for sharing your experience! We're delighted to hear that we could assist you with your family history project and that our customer service team was able to address any concerns promptly. Your satisfaction is our top priority, and we're grateful for your trust in ScanCafe. If you ever need further assistance, please don't hesitate to reach out.

• Review fromPatricia K

  Date: 01/13/2024

  5 stars

  Patricia K

  Date: 01/13/2024

  Scan Cafe never disappoints. Efficient ordering process and high *************.

  ScanCafe

  Date: 02/27/2024

  We appreciate your feedback! It's fantastic to hear that you had a positive experience with our ordering process and were pleased with the quality of your scans. Thank you for choosing ScanCafe for your digitization needs, and we look forward to assisting you again in the future!

• Review fromRobert C

  Date: 01/11/2024

  1 star

  Robert C

  Date: 01/11/2024

  Lost over 300 pictures from hand delivered package. Then when found took weeks to get the scans.

  ScanCafe

  Date: 02/27/2024

  We apologize for the inconvenience caused by the delay in processing your hand-delivered package. This falls short of our usual standards, and we are deeply sorry for the frustration it has caused. Please know that we take your feedback seriously and will work to improve our processes to prevent similar issues in the future. Im happy this situation was solved promptly and that your scans were provided according to your expectations.

• Review fromRudy d

  Date: 01/11/2024

  1 star

  Rudy d

  Date: 01/11/2024

  They should change their name to scamcafe. After you download your images, you find they have charged you an extra $9 something for storage and you are now subscribed to monthly storage without this ever being mentioned. Why would I pay for storage when I have the download in hand? I contacted them about the extra charge, was promised a response, and so far, a week with nothing forthcoming.

  ScanCafe

  Date: 02/27/2024

  We apologize for any confusion regarding the storage fee. Our subscription service, priced at $9.99 per month, provides ongoing access to your digitized images and ensures their secure storage. We strive to maintain transparent billing structures and inform our clients regarding this service on the order processing steps. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.

• Review fromTerry W

  Date: 01/10/2024

  5 stars

  Terry W

  Date: 01/10/2024

  They were fast with great quality and customer service. Everything from start to finish was perfect. Highly recommend ScanCafe.

  ScanCafe

  Date: 02/27/2024

  Thank you for your glowing review! We're delighted to hear that you had a positive experience with our services from start to finish. Your satisfaction is our top priority, and we appreciate your recommendation. If you have any future digitization needs, don't hesitate to reach out.

• Review fromChristopher L

  Date: 01/10/2024

  5 stars

  Christopher L

  Date: 01/10/2024

  I'm well satisfied with ScanCafe. I've sent old movie film, slides and prints. Of course, new prints are the best and old family photos come in second. Movies are converted accurately, it's just the camera persons skills that are short and that can't be changed once the movie has been taken. Slides were at first confusing. They have lots of dark spots. The spots are the emulsion that is used to color the slides and it dries out and can ***** off over time. Thus my 15 year old slides have some spots and the 20 year old ones have lots more. It's my call to either have ScanCafe restore them as they go (It' extra) or since I have a software program that can do it, I just restore them my self. The pixel rates are good and the restorations have worked out well. If you're expecting 'like new', you'll be disappointed. If you're hoping for near exact reproductions of what you send, you'll be pleasantly surprised. I'm prepping my next shipment and I tend to sent ******* items at a time. They are always timely and tell you up front how long it will take.

  ScanCafe

  Date: 02/27/2024

  Thank you for sharing your ******************* with ScanCafe. It's great to hear that you're satisfied with the quality of the digitized materials and the restoration options provided. We appreciate your continued trust and look forward to assisting you with your next shipment!

• Review fromRJ S

  Date: 01/04/2024

  5 stars

  RJ S

  Date: 01/04/2024

  I recently digitized 34 video tapes using ScanCafe. I was pleased with the quality of the digital files and best of all I was able to share the memories captured on these tapes with my children

  ScanCafe

  Date: 02/27/2024

  We're delighted to hear that you're satisfied with the quality of the digital files and that you're able to share cherished memories with your children. Thank you for choosing ScanCafe for your digitization needs!

• Review fromThomas S

  Date: 01/03/2024

  1 star

  Thomas S

  Date: 01/03/2024

  They gave me miserable service. Their scans came out crooked. They said that my photos were crooked which they weren't. We never resolved this. Also, their scans had smudges and other issues that they had to go back several times to correct. I also wish I had checked here before ordering.

  ScanCafe

  Date: 02/27/2024

  We're truly sorry to hear about your negative experience. Quality and customer satisfaction are paramount to **, and it's disappointing to learn that we fell short of your expectations. We apologize for any inconvenience caused by the issues with the scans and the resolution process. We always strive to provide the best possible service, im happy that at the end we could met your expectations and the rescans worked. If there's anything we can do to assist you, please don't hesitate to reach out.

• Review fromPat C

  Date: 07/03/2023

  1 star

  Pat C

  Date: 07/03/2023

  Unlike other scan services where you can fill a box with as many photos or slides as will fit I found out the hard way ScanCafe limits a value box to **** images and my bill was over three times what I expected. Plus efforts to cancel the order were ignored. The * review is well justified. Wish I had checked this site before using them.

  ScanCafe

  Date: 02/27/2024

  Hello *** Thank you for your review. Our Value Kits range from different sizes and prices, they are showed on the very first page you place the order. If in doubt, we are always happy to assist you in placing your order or solving any doubts.