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Business Profile

Concrete Contractors

Garage Force of Fort Wayne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

This profile includes complaints for Garage Force of Fort Wayne's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garage Force of Fort Wayne has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2023 I got a quote from Garage Force for removal of epoxy in the Garage and installation of Concrete coating in Garage and porch. They came in a few weeks to apply the concrete coating. The person who came to apply the coating along with a couple of others was extremely rude. He kept putting me down. Charged me money to put things back in the garage after saying that the cost was included in the quote.After a couple of days I noticed bumps and patches in the garage and porch.I called *** and told him about it. He came over, checked it out and said he would replace the garage coating and fix the issues with the porch. When he came over I was worried that while redoing the garage they might ruin the garage more while removing the existing concrete. So I asked them to leave the garage alone and just redo the porch, but with a different color, if they could. *** said he would find out about it and get back to me. I have called them, texted them all of 2024. They would not reply or get back to me. In short, they did a bad job, said they would fix it in the 4th qtr of 2024.But ignored my messages and calls, all of 2024. I need to have the concrete coatings redone.

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June, 2020 Garage Force installed a polyurea full chip residential floor system in our garage and barn and we were given a lifetime warranty. In March 2024 a 3" x 3" hole appeared with the concrete below showing in the garage and it appeared there was more loose material around it. We have tried to contact Garage Force of Fort Wayne several times in the past 2 to 3 weeks and they never get back to us. At this point we are still trying to get someone to contact us but are wondering why they will not contact us.

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Estimate was given on 5-31-2022 for two garages combined. I asked if they would do Garage 1 before Garage 2 had the added addition built in September 2022. They agreed. I sent them $800.00 on 7-15-2022 for a timeline of installing the flooring in Garage 1 on 8-11-2022. On 8-11-2022 I paid them the remaining balance for Garage 1 of $2311.25 and an additional $1800.00 for Garage 2 as asked for down payment.Garage 1 was completed on 8-11-2022 and we were told to stay off of it for at least 24 hours, we did and longer. The floor was very rough from the sample we were shown. I emailed, called and text, I do have the text messages still. I tried contacting ***, ********, ************** and then found out the installer *** is also a co-owner. I tried talking to all three!!! I wanted them to come and see the floor. Garage Force says Satisfaction Guaranteed and we are not satisfied. I've even tried calling Garage Force on website and nobody will return my calls.I want my $1800.00 refunded for Garage 2 as they will not be doing that Garage now!! I am having two other companies in Fort Wayne come and look at this after I've talked to them about it and also to give us a quote on Garage 2.Our floor was so rough, it shredded my $40.00 microfiber mop from Norwex and snagged our socks walking across the floor and also my yoga pants from sitting on the steps. You could not run your hand over it smoothly without fear of getting cut from paint chips sticking up through the top coat.Finally *** did call and he said they would come and sand the floor and reapply topcoat! They were here the Friday before Labor Day. Two guys came, one was not here the first time and the other one may have been I can't swear by it but if he was one of the three, he didn't do anything much because it was *** and another kid that they were obviously training to do the floors. I'm so disappointed in this whole ordeal. They certainly are not acting like a reputable business.

      Customer Answer

      Date: 09/19/2022

      They came Sunday morning and out too coat on.  The two guys he sent were really nice and we have come to an understanding.  Do you want all the texts to add and can I withdraw the complaint to BBB. 

      They are going to go ahead and do the other garage that I made a down payment on it already and they were not going to give it back without a legal battle.  I dont want to do that so I think we have come to an understanding but if it doesnt work out I will go ahead with complaint but not now.

      Thank You!  Please let me m ow if I can remove it.

      Customer Answer

      Date: 09/20/2022

      Garage 1 has been resolved by them applying top coat this past Sunday.  Garage 2 that I made a down payment on and they will do it when the building project is completed.  They were not going to give all of the $1800. Back for down payment in order for us to get someone else to do it.  They said they would be willing to do the job and we could start over.  So we are giving them a chance.

      Business Response

      Date: 09/26/2022

      The issue has been resolved.

      Customer Answer

      Date: 01/12/2023

      All issues with GarageForce have been resolved and the job is finished and paid for.  

    Garage Force of Fort Wayne is NOT a BBB Accredited Business.

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