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Business Profile

Dentist

Afdent Dental Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 7th 2024 I went to afdent to get tooth pulled they failed to do work charged my card 82 dollars they said they'd refund my account but charged my card again for 82 dollars. After cutting an artery in my.miuth and needing to be rushed to e.r by ambulance they double charged for work not performed

    Business Response

    Date: 02/24/2025

    Hello and thank you for your message, 

    We certainly understand the frustration that you must be feeling. We have gone back through our records to determine where there was an issue with communication on our part. We have confirmed that the card was charged a second time on February 21st as opposed to refunding. We did, however, recognize the issue right away and did our best to correct it as soon as we could. Within ten minutes of the mistaken charge we were able to void the charge and also provide the refund that we had anticipated. With a refund or void unfortunately we have no control over how quickly that drops off on your account. There are some institutions that take ***** hours and others where these happen nearly immediately. We also err on the side of caution and tell patients to expect ***** hours with this. I have attached two photos of it to this response. One is a photo of just the refund slip, the other is a photo of all three for your records.

    It was our understanding based off of the conversation that our billing team had with management on Friday that this had been disclosed to you via a telephone conversation on Friday afternoon. If that is not the case, please let us know so that we can better train our team on how to communicate things like this when they happen. Again, we apologize for the confusion on our part and any hardship this could have placed on you. Please feel free to give our office a call at ************ and speak with a member of our management team if there is anything more that we can look into for you. 

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a cleaning on October 6th the following week I have tried 4 days to try to get someone to call me back to discuss my cleaning I have heard nothing

    Business Response

    Date: 10/24/2022

    Please accept my apology for this late response. Somehow I missed this important message. I will be following up with the appropriate staff today in regards to this complaint.

    Regards,

     

    ***********************

    Afdent GM

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