Complaints

This profile includes complaints for Parkview Regional Medical Center & Affiliates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Parkview Regional Medical Center & Affiliates has 12 locations, listed below.

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• 

  Parkview Regional Medical Center & Affiliates

  11109 Parkview Plaza Dr Entrance 1 Fort Wayne, IN 46845-1701

• 

  Parkview Home Health & Hospice

  1900 Carew St Fort Wayne, IN 46805-4765

• 

  Parkview Regional Medical Center & Affiliates

  3894 New Vision Dr. Fort Wayne, IN 46845

• 

  Parkview Hospital Randallia

  2200 Randallia Dr Fort Wayne, IN 46805-4638

• 

  Parkview Behavioral Health

  1720 Beacon St Fort Wayne, IN 46805-4749

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my annual wellness check, covered 100% by my employer and was billed for a conversation that I had with my physician during the visit. I have known my physician and his wife and children for years before he was even a Doctor. Our kids were good friends. We have a friendship. Since I last saw him, I remarried, and my 20 year old daughter, who he knew, died very unexpectedly. When we were done with the exam, we had small talk about those changes in my life and since we are about the same age, talked about the aches and pains of growing older. There were no other medical conditions addressed. *** ***** is a very caring *** and friend, so he was talking to me as such. I have had other wellness checks with him before and we had the same casual conversations and was never charged for those. Since then, I have had at least 5 other people who have gone to Parkview who have complained about being charged extra during their "covered" wellness checks for other "casual conversations" that they had during the appointment. This is just wrong! Medical billing is already overpriced, and it is just disgusting that Parkview has to "makeup" charges to bill people for!! Since my daughter died, I no longer work full time for my previous employer because it was too stressful and I can not do that anymore! I work part time as a waitress until I can find a full-time position that fits me and am on ******** at the moment, living paycheck to paycheck. I've gotten 2 text messages about these charges and I replied with the information that I just provided and got very clinical, non-caring responses. Now, I get a "Final Notice" threat for a $63.88 charge that I do not owe for! I think it is absolutely appalling that Parkview is treating people like this! I want this unwarranted charge dismissed! This is what I am asking for!

  Business Response

  Date: 04/28/2025

  Ms. ********,

  We have received your concerns and apologize for your experience related to billing for the Parkview Archbold Family Medicine office. We are having your concerns reviewed by Leadership and have also left you a voicemail to discuss your concerns further. We look forward to hearing from you.

  Sincerely,

  The Parkview Patient Advocate office

  ************

  Customer Answer

  Date: 05/09/2025

  Hi, 
  
  I reject Parkview's response because there has been none except to still keep telling me that I owe this fee. I don't want this closed because nothing has been done on Parkview's part and they need to be held accountable for this until they do something to fix it!
  
  Thank you!
  *****
  

  
  

  Business Response

  Date: 05/09/2025

  Dear Ms. *********

  We sincerely apologize for the confusion.  We informed the BBB that we had reached left you a voice message and mistakenly stated we had not heard back from you.  Your concerns are still under review and once we have heard back from leadership, we will send you a follow-up letter via mail.  

  Again, I apologize for our mistake.

  Sincerely,

  Parkview Patient Advocate
  ************

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6th services were received from health care provider. I've received a bill and immediately contacted the billing department to confirm insurance on file. My insurance will pay the bill however they need additional credentialing information to process. Parkview Hospital is refusing to return calls or provide necessary information to release me from being harassed by monthly bills and the possibility of going to collections. I've escalated through the billing department to patient advocate assistance and management. It is now April 17th and latest communication from ***** in billing was combative as she was unwilling to resolve. Messages have been left with Department Manager ***** (**), the *** office and ******* ********. I definitely feel that I'm victim to insurance fraud and abuse and have full intention of reporting to the *************************** as well.

  Business Response

  Date: 04/17/2025

  I spoke to this person, who is the daughter of the patient.  I have sent her concerns via email to the leadership in the billing department for them to contact her to assist her in getting the situation resolved.  

  Customer Answer

  Date: 04/23/2025

  I received correspondence in the mail with reply from Parkview Health.  
  This reply is unacceptable and unresolved.  
  I've continued to reach out to leadership for assistance, leaving messages for ***** ******, ******* ******** and ***** **** all of who hold leadership roles up to Senior VP.  
  I have failed to receive communication regarding resolve or acknowledgement of the complaint and the effects it is having on a 78 year old patient.
  
  I was unable to put the reply directly in the website platform.  Please advise if email is acceptable to move forward with complaint.  I will attempt to call you as well this morning to follow up.
  
  Thank you for your assistance with this matter!
  ***** Mask
  

  
  

  Business Response

  Date: 04/23/2025

  A message has been left with the daughter to follow up. 

  Customer Answer

  Date: 04/23/2025

   I am rejecting this response because:
  The business has not contacted me with resolution.  This is a false statement.
  I will continue to pursue with the attorney generals office and local media.  This is just not acceptable.

  Business Response

  Date: 04/23/2025

  The Parkview Patient Advcoate team left a message for the daughter around 1:30pm today. We need to connect with her to discuss things further. Can she please call our office at ************ at her earliest convience. Thank you!

  Customer Answer

  Date: 04/23/2025

   I am rejecting this response because:
  I only have one phone number to be contacted at ************
  Not one person has made an attempt to call or left a voice message for me.

  Ive only responded to that office based on bogus information replied here.

  In addition Ive left an additional message for ***** **** Senior VP stating the same.

  Parkview in no way thru their leadership chain has attempted to resolve my concern.

  
  

  Business Response

  Date: 04/24/2025

  The Parkview Advcoate office contacted the daughter and she shared that  Parkview billing contacted herthis morning and shared that everything was provided and the bill is now being reprocess. The daughter shared that she is now waiting for the bill to reprocess. The advcoate shared if the daughter had any other concerns that the Advcoate office could be contacted for assistance at ************. 

  Customer Answer

  Date: 04/24/2025

   I am rejecting this response because:  I've left a number of messages for leadership, ***** ******, ******* ******** and ***** **** to respond.  They haven't.  Parkview advised they called and left messages that they attempted to reach me.  They haven't.  I received a phone call today, 04/24/25 after I reached to them.  I was told that they supplied a DOB to my fathers insurance company and they would reprocess claim.  Based on the non-responsiveness from Parkview leadership, I have no faith in there ability to resolve customer concerns.  I have no evidence that my fathers **** is resolved.  I will wait patiently until the next billing cycle in hopes that he will no longer be harassed for money not owed.
  In the meantime, I unfortunately will have to share my experience with others so the local population does not experience the same treatment we've received.
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against UCHealth (Park West Internal Medicine Clinic) for deceptive billing during my preventative visit on February 20, 2025, and a prior similar incident. UCHealth failed to inform me that addressing chronic conditions during my visit would incur additional charges, despite my signing an Annual Wellness/Preventative Visit Agreement implying such notification is required. On February 20, 2025, during a scheduled preventative visit, the provider addressed chronic conditions (hyperlipidemia, hypothyroidism, hyperglycemia) and ordered labs. I was billed $95.70 for an additional office visit, which UCHealth claims is valid due to managing these conditions. However, the provider never informed me these actions would incur extra charges, as happened in a prior visit. The Agreement states: Addressing new or chronic medical problems during my wellness visit may result in additional charges To avoid extra charges, I agree to schedule a separate office visit. This implies UCHealth must notify patients during the visit of additional charges, allowing them to opt for a separate visit. By not doing so, UCHealth violated the Agreement and billed illegitimately. UCHealths April 15, 2025, response justifies the charge via a 2024 policy but ignores their failure to notify me, undermining patient choice. This practice is deceptive and may violate consumer protection standards. I request the BBB investigate UCHealth for: Failing to notify patients of extra charges during preventative visits. Billing for services not agreed to, effectively double-charging.I seek: A refund of the $95.70 and prior similar charges. A policy requiring providers to inform patients of extra charges during visits.Enclosed are UCHealths response and the Agreement. I can provide further details. Thank you for addressing this issue.

  Business Response

  Date: 04/17/2025

  This patient is not a patient of Parkview Health in ***************, ********  I was unable to locate him in our system and saw his address is in ******** and there is a Parkview Hospital in ******** so it may be their health system.  You may need to reach out to him to clarify.  Thank you.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing about a billing I received for $350.00. It stated at the top of the billing I could take a 20% discount if I paid bill in full. The bill due date was 2-16-25 and the acct # are ********** and **********. On 1-27-25 I paid $280.00 by check to Parkview Hospital. $350-20% =$280. They are continuing to bill me for the $70.00 and are stating they are going turn it over to collection. I had a 2nd bill which was $69.25 and I took the 20% off of that bill. They are billing me for the $13.85. The Guarantor # on this bill is ******. The Guarantor # on the first bill is *****. I have spoke to billing at ******* Parkview over a week ago and called patient advocate and neither has got back to me. Parkview ******* hospital patient accounting sad she could correct it if I ad paid by card but since it was a check she couldn't do it.

  Business Response

  Date: 03/14/2025

  The ***************************** has been notified of these concerns.  They have attempted to reach the patient and left two voice mails with a direct phone number for her to return their call to see how they could assist and she has not returned their call.  

   

  Thank you.

  Customer Answer

  Date: 03/16/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an operation at Parkview Regional Hospital, ***************, IN on November 20, 2024. Parkview submitted a bill to ******** for all services rendered during my one-night stay. ******** processed the claim and determined financial obligations for ********, Anthem BCBS and myself. ******** and Anthem BCBS both made payments to Parkview and both declare that the bill was settled in full. In addition,both ******** and Anthem BCBS informed me that I have no financial obligation towards this bill.I had a lengthy chat session with a billing agent at Parkview when I was informed that I owe $184.22 on that bill. The billing agent said that the charges were for "self administered drugs" and are not covered by ********. But these charges were included in the billing to ******** and Anthem BCBS. In a follow-up phone call, Anthem BCBS reinforced the position that I have no financial obligation for this charge.After repeated discussions with the online billing agent, I called the Parkview Patient Advocacy Office. The patient advocate receptionist transferred me to a billing administrator who said that patients are always charged for "self administered drugs". She also said that I could submit a "form" to ********, for these charges, and that ******** would reimburse me in full for my payment to the hospital. This was identified as a standard practice at Parkview and occurrs frequently. She also said the online billing agent sent me the form with substantiating data the previous week. Since I had yet to receive that mail, she would send another form, with the data, to me that same day, February 20, 2025 I have yet to receive either mailing.I do not have confidence that Parkview is correct. I have not received the ******** form with the relevant contact information so I cannot follow up with ******** on this specific issue.I want Parkview to supply me with a valid form so I can file a claim or have Parkview remove the charge from my account.

  Business Response

  Date: 02/28/2025

  This patient contacted the *************************** on 2/20 and we had our billing department contact him to resolve. They responded they had sent the form to the patient the previous week and re-sent it that same day.  We notified the patient of this and to allow 7-10 days to receive the form.  

  This concern was sent to our billing department today requesting them to contact the patient and make arrangements to get the form to him that he is requesting.

  Customer Answer

  Date: 03/01/2025

   I am rejecting this response because: I received a call from the Parkview billing office on February 28, 2025. In lieu of a mail event it was decided to transfer the "Form" to me via MyChart. I received the "Form" which was, in fact, a letter to me with the entire list of NDC coded services for my procedure and overnight stay at the Parkview Hospital. The letter basically requires me to call my ******** Part D provider (United Health Care, UHC) and obtain an UHC office address to send the letter to for consideration for reimbursement. Parkview did not segregate the items that they wanted payment for.

  Unlike I was repeatedly told by the Parkview billing personnel there is no "standard official ******** form" for this purpose. 

  I contacted UHC and none of the people I talked to, in a lengthly phone session, knew what to do about my request. During the conversation there was a consultation with multiple UHC specialists. The conversation ended with my HDC contact telling me that UHC was going to contact Parkview and verify the charges. {It became obvious that *** would not accept a request from a patient but needed such from the provider} The *** agent ended the call with the confirmation that following the phone call, with Parkview, they would phone me with the results. The conversation ended at the end of the business day, on Friday, so *** did not call me with Parkview's response yet.

  There is no resolution to my complaint.

   

  
  

  Business Response

  Date: 03/06/2025

  The *************************** Contacted the Billing office on 3/3 requesting they connect with the patient. The Parkview Billing office contacted the patient on 3/3/2025 and had to leave a message. The Parkview Billing office contacted the patient again on 3/4/25 and discussed with the patient the list of charges and the National Drug Code for the medications. It was discussed with the patient how to proceed with filing the forms with their insurance to obtain the reimbursement. The patient was given an updated list of charges for the medication to assist the patient in submitting electronically to his **************** on 3/3/2025. The patient should have all required documentation to obtain his reimbursement from his insurance provider, and indicated he is going to reach out to his insurance again, and also verified he received the updated National Drug Code letter which was completed by the Parkview Billing Office and referred to the patients MyChart account on 3/3/2025.

  Customer Answer

  Date: 03/06/2025

   Better Business Bureau:
  
  The Parkview billing office provided insufficient information to me for me successfully submit a claim. It was up to me to contact United Health Care and find a resolution to the billing problem. After 2 lengthly telephone calls to United Health Care I was connected to an advocate that provided me with the procedure and the "Reimbursement form" that I needed to submit with substantiating documentation. The Parkview billing office should have the information on hand to provide to patients in these situations. United Health Care has a standard form for these types of charges. This is a tedious task to lay on patients unfamiliar with medical terminology and no communication contacts with speciality departments within insurance companies. Patients already have pressing medical issues to contend with and don't need this complication added to that burden.

  With the information and the procedure provided to me, by United Health Care, I can move forward to submit the claim and obtain reimbursement.

   I consider this issue completed with the exception of potential problems with United Health Care on the acceptance of the list of "reimbursable" self administered drugs. Therefore I have paid Parkview in full for the existing billing. 

  
  

  Thank you.

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a bill from a collections agency *************************** February 2025 regarding a bill from Parkview that had not been paid. This bill was for lab work that had been done at Parkview Noble in Oct of 2023 and was billed to my insurance agency at the time. This insurance agency (Parkview *************** did not agree or deny to pay the charges for lab work until October of 2024 exactly 1 year later that they had denied the claim. I never received notification from Parkview for this bill until I had received a letter in the mail from the collections agency by this point my insurance had changed beginning of Jan 2024. Somewhere along the line Parkview dropped the ball on billing or filing this claim for services rendered either the claim wasnt filed by an employee in a timely manner of their insurance agency did not respond in a timely manner and then wasted no time sending me to a collections agency. This is completely out of line and inappropriate and an abuse of patient rights. Im asking that Parkview pay the amount of $344 that is being requested by the collections agency for these services since they were not handled in a timely manner by the company itself.

  Business Response

  Date: 02/25/2025

  *******

  The Parkview Patient Advocate team has received your concerns. We are following up with Billing Leadership and will provide you the follow up once their review is complete. If you have further questions, please give us a call at ************. Sincerely, the Parkview Patient Advocate Team

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31st at **** was on hold for 40 minutes before getting information about my father. The operator had to sail a different number and stay on the line to ensure some one would answer.The computer/computer systems at Parkview must must very disjointed. The nursing supervisor could not even tell me what time of day my fathers PT is scheduled for today!!I am blessed that my father did not have another stroke or about with low blood sugar while I was on hold

  Business Response

  Date: 05/29/2025

  Ms. ********************* you for speaking with one of our patient advocates.  As she shared, we apologize for the delay in reaching out.  The advocate shared you no longer have a concern that you wanted to pursue and that she was able to also provide some guidance regarding a billing question.  For any future needs, please feel free to reach out to our department directly at ************.
  
  Sincerely,
  The Parkview Patient Advocate Team
  

  
  

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a recurring appt in a physician office with a PA for a 4 time a year injection. Beginning last July, the billing changed and I was charged for ******************************** an additional $400 charge on an appointment that is usually about $1100. I was assured at my October appt that the coding was wrong, it would be corrected and I wouldn't receive this extra charge, however, once the bill came, it included this charge for drugs that were thrown in the trash. I cannot afford to throw $400 in the trash, so at my January appt I reduced the units received to 100 so there would be no waste. I received the bill and was SHOCKED!!!! to see that I was now being charged $2646.30 for this appointment. The location, PA, and room were the same and the units injected were less. Parkview charged for a PA office visit, the drugs, and a hospital surgery facility fee for this visit. I have years of claims/EOB's for this same visit that show codes for the drugs and the PA fee, but NEVER a hospital surgery facility fee. It suspiciously looks like this fee was added to increase the overall cost of the visit when the amount that would be received for the drugs was going to be decreased. Until someone can explain the use of this new code/fee, I am at a lack to believe otherwise.

  Business Response

  Date: 02/15/2024

  We have talked with **************** and have shared these concerns with Neurology Leadership who will assist in investigating the details mentioned in the concern further. Once we have additional information from the investigation, follow up will be shared with the patient via letter in the mail. 

  Customer Answer

  Date: 02/20/2024

   I am rejecting this response because:
  
  Until the matter is actually resolved and the bill is reduced to the correct amount for the visit, an investigation is not enough. I should not be paying 240% more for the same visit, especially when 33% less medication was administered. 

  Business Response

  Date: 02/21/2024

  ****************, 

  We are currently completing a formal grievance review on your behalf and working with the appropriate Leadership to review your concerns. As we discussed during our phone conversation, follow up will come via letter in the mail typically in 30 days once the review has been completed. We apologize for the continued frustration this has caused for you. 

  Sincerely, 

  Shelby 

• Initial Complaint

  Date:12/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst experience of my life ! I took my son in on 12/23/23 around 10:30am due to a bad cough and asthma issues. We went to the emergency room , and the guy checking us in was very rude ! I get it , its the holiday NUN OF US WANT TO BE THERE. But this is their job!! So we got called back to the pediatric care. I wanted to get a Covid test for him and they told me results will come back in an hour and a half. So I asked them to call me once results came in well I missed there phone call and it took me over an hour to try to get a hold of the pediatric for the results. Never got a hold of anybody so I went in. Once I stood in line and got to the front I explain to the young lady my issue, she literally made no iContact with me laughed at me and told me the gentleman beside her would have to handle me. I stood back in line and once I got back to the front for the second time the gentleman cut me off while I was explaining my ************** told me once he is finished checking the whole entire line in he would help me. At this point Im frustrated. So I left and tried to call to speak to the supervisor ******** . Once again, the lady in the emergency room hung the phone up on me twice !!! I dont want to call it discrimination. But thats what it came off to be!!

  Business Response

  Date: 12/27/2023

  Good morning, 

  We have had the opportunity to connect with this individual and are pursuing a formal review process. Upon completion of our review, additional follow up will be provided. 

   

  Thank you, 

  Shelby 

  Customer Answer

  Date: 12/27/2023

   I am rejecting this response because: I want to take further action . 
  
  
  

  Business Response

  Date: 01/05/2024

  Our office continues to have your concerns under review by leadership and we will be sharing those findings via letter once the review is complete.  If you would like to discuss with us your desire to take further actions, we would be happy to connect by phone.  Either feel free to contact us at ******** or please provide the best phone number for us to reach you to discuss further.

• Initial Complaint

  Date:08/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2023, I received a paper billing through **** from ****** Hospital Pathologists (**** Reliable Pkwy, *******, ** 60686-0042) for $350.00 purportedly related to a medical procedure with ************************************ at Parkview Regional Medical Center in ***************, ******* on May 4, 2023. Firstly, I have never met ************************************************. Secondly, during 2023 I have not visited Parkview as a patient. In April 2023 I made an appointment via telephone for a surgical consult with ****************** (scheduled for May 30) but I canceled that appointment on the advice of my oncologist Dr. ***************************** after meeting with *******************There is no reason I should have received the bill for $350. When I telephoned Parkview billing today and spoke with a billing clerk, I was instructed to "go through" ****** Hospital Pathologists rather than Parkview for resolution as Parkview purportedly "have nothing to do with them -- they are a completely separate entity."The paper bill I received in yesterday's mail also instructs me ****** Hospital Pathologists are unable to file with my insurance because "we need additional information." During the April telephone conversation I had with ********************** office in an attempt to set up a surgical consult, I provided ********************** office with all relevant information. Thus, if ****** Hospital Pathologists actually were in communication with Parkview Regional Medical Center, ****** Hospital Pathologists would have all the relevant information about me needed.

  Business Response

  Date: 08/14/2023

  Good afternoon.  Thank you for reaching out with your questions about a bill from *******  As this bill is from another provider, we reached out to the team at ****** to learn more about the situation.

  As we discussed during our conversation this afternoon, the details of the situation involve personal health information so I've not included those on this response.  I am hopeful that the information provided about the situation as well as next steps being taken met your expectations, *****************  

  Again, thank you for your question and the opportunity to speak today.  

   

  Customer Answer

  Date: 08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A telephone call today to the billing company yielded a recorded message stating that, since the bill was mailed, a claim to insurance has been filed.

  
  

  Thank you.

   

  Dr. ************************