We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Hawthorn Suites by Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Elizabeth G

    Date: 07/14/2024

    I would give 0 stars if I could. My family and I checked in and were good for the first couple of days but then we got back from being gone all day and the toilet started leaking. We called maintenance and they came out to look at it at midnight. They moved us to a different room that smelled heavily of smoke and the floor was sticky and wet. There were smashed roaches on the wall and no smoke detector in the room. I have pictures and reported it to the **** already. Then at 2am someone just opened our hotel room with a keycard. The kidnlooked like he was maybe 15 or 16 at most claiming to be housekeeping. He said the system wasn't updated to show us being in the room but yet I never saw him with a cart you would typically see with house keeping. My fiancee yelled at him and he quickly left. When we tried to check out we asked to speak to a manager and they said he would be 2 hours. We asked to call the manager and the front desk clerk got nasty so my fianc got heated. We were on no sleep because who can sleep after someone walks into your room making you feel unsafe. Not only was this hotel awful but the way they treat people is horrible.

  • Beverly W

    Date: 07/28/2022

    They don't even get a star. I have pictures to prove what my room looked like. They did nothing to fix it after calling twice. I stayed the first weekend of February 2022 for high school state bowling championships. The room was a wreck. Filthy. Water all over floor in kitchen. Glass from broken picture on wall in floor. Bag of trash on end table. Carpet needed vacuumed. Heat said 90 but was barely 50 in room. Slept with coat on. Spent $205.28 on 2 nights of the worst room I had ever been in. I am 67 years old and have spent many nights in hotel rooms. I reserved this room cuz of the name wyndham. I knew it would be a great place to stay. Boy was I wrong. Totally opposite. Plus I have complained 3 or so times with someone telling me they would get back to me and that has not happened yet. I will tell anybody that will listen to me to avoid that hotel at all costs. I do not know what else to do to get them to realize what they did to make me never trust them again.

Hawthorn Suites by Wyndham is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.