Reviews
This profile includes reviews for Ruoff Mortgage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 227 Customer Reviews
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Review fromJames C
Date: 09/08/2024
5 starsJames C
Date: 09/08/2024
This is the best house buying experience I have ever had. *** *****, of Ruoff Mortgage, was there for me every step of the way. When I decided I had enough of renting and was ready to buy I met *** and she walked me through my pre-qualification and right up through my signing when I found the perfect property for me and my twin grandsons. When I found the perfect place she had everything together and ready for me. She was with me at my signing, it was 15 days after I first looked at the house I wanted. Ive never had such a quick and easy house buying experience without any issues. I would like to highly recommend Ruoff Mortgage to anyone considering buying a house.
Ruoff Mortgage
Date: 09/10/2024
Thank you for your amazing review! We're thrilled to hear that your home-buying experience with Ruoff Mortgage was so positive. ***************** is a fantastic member of our team, and we're delighted that she could help make your dream of homeownership a reality. Your quick and easy closing is a testament to her dedication and expertise. Thank you for choosing Ruoff Mortgage and for taking the time to share your experience.Review fromJordan P
Date: 09/06/2024
5 starsJordan P
Date: 09/06/2024
They worked to be the best value on closing costs and interest rate to earn our business.Ruoff Mortgage
Date: 09/10/2024
We're delighted to know that we were able to offer you the best value on closing costs and interest rate. Our goal is to provide exceptional service and competitive rates to all of our clients. Thank you for choosing us.Review fromJulie R
Date: 09/06/2024
5 starsJulie R
Date: 09/06/2024
We have nothing but great things to say about this company. Any time we had questions, they were so quick and helpful to answer them. They walk us through every step of getting the house we have always wanted. Cant say enough about them.Ruoff Mortgage
Date: 09/10/2024
Thank you so much for your incredible review! We're thrilled to hear that your experience was so positive. Our team is dedicated to providing exceptional service and support throughout the home-buying process. We appreciate you taking the time to share this with us.Review fromAndrew C
Date: 09/03/2024
5 starsAndrew C
Date: 09/03/2024
I worked with *** in the ******* office. Cant say enough great things about my experience. Shes on the ball, not just on the court. Experience was awesome. If I ever need to do this again, Ill be calling Ruoff!!!!!!!!Ruoff Mortgage
Date: 09/04/2024
We're so glad to hear that your experience with *** was top-notch! It sounds like she served up an ace for customer service. Thanks for choosing ******************** and if you do need us, we will be here.Review fromNico K
Date: 08/19/2024
5 starsNico K
Date: 08/19/2024
The company is expedient, effective and has a great customer need-minded approach. They have a very simplified system of documentation and the staff that I worked with was just amazing.Ruoff Mortgage
Date: 08/20/2024
We're thrilled to hear such positive feedback about our team and processes! Your kind words about our expediency, effectiveness, and customer-focused approach are greatly appreciated. We're proud of our simplified system and dedicated staff, and it's wonderful to know they made a positive impact on your experience. Thank you for sharing your feedback!Review fromFloyd F
Date: 08/15/2024
5 starsFloyd F
Date: 08/15/2024
I have worked with them twice now and the experience has always been positive. They were quick to answer questions when I called and if they didnt pickup, they called back within 24 hours. They offered different options and walked me through all of them to help decide which one was right for me.Ruoff Mortgage
Date: 08/16/2024
We're thrilled to hear about your positive experiences! Its wonderful to know that our team was able to assist you and provide the information you needed. We appreciate your kind words and look forward to serving you again in the future!Review fromTim O
Date: 08/08/2024
1 starTim O
Date: 08/08/2024
I have to deal with their incompetence with insurance twice a year. The flood insurance I have and the homeowners policy require me to contact them multiple times each time the policy renews because they cant seem to handle it themselves. This is the only mortgage company Ive worked with who cant seem to get this right, and theyre also the only ones who decided not to sell my mortgage after closing and I really wish they had. Theyre terrible.Ruoff Mortgage
Date: 08/15/2024
We appreciate the candid feedback about your recent experience with us and are truly sorry that we are not meeting your expectations. While there can be confusion in working with third party insurance companies and HOA to clarify proper insurance is in place, it is certainly something we can handle. We have attempted to mitigate this for you by making multiple attempts to reach you both by phone and mail. Please contact our servicing team at ************ to ensure we have the best contact information for you and for us to help resolve this for you.Review fromMarjorie S
Date: 08/07/2024
5 starsMarjorie S
Date: 08/07/2024
You are a wonderful team to work with. I am very honored to say that your team is very caring about the clients and professional.Ruoff Mortgage
Date: 08/08/2024
Were honored that you feel so positively about our team. Client care is our top priority, and we're so glad we were able to meet your expectations. Thank you for your kind review!Review fromLindsey W
Date: 08/07/2024
5 starsLindsey W
Date: 08/07/2024
*********************** really pulled through for our home loan. Thanks ****!Ruoff Mortgage
Date: 08/07/2024
Hello *******. **** is a fantastic asset to our team. We're glad he was able to go the extra mile for you! Thank you for the positive review.Review fromRebecca M
Date: 08/02/2024
5 starsRebecca M
Date: 08/02/2024
Me and my cousin just bought a house with the help of *********************. I have never had someone care and help as much as he did. He was amazing and the people that worked with him to help us get a house was amazing!! Definitely sending everyone I know his way!!! Thank you so much Geno we appreciate everything you did for us!!!!Ruoff Mortgage
Date: 08/05/2024
We're thrilled to hear about your amazing experience with Geno and the team! Helping clients find their perfect home is our passion, and we're so happy to have been able to make your homeownership dreams a reality. Thank you for sharing your kind words! We're so grateful for your trust and business. Congratulations on your new home!
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