Complaints

This profile includes complaints for Allied Van Lines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allied Van Lines, Inc.

  PO Box 988 Fort Wayne, IN 46801-0988

  
• 

  Allied Van Lines, Inc.

  1665 Main St Buffalo, NY 14209-1304

• 

  Allied Van Lines

  1200 Ellis Rd N Ste C Jacksonville, FL 32254-2278

• 

  Allied Van Lines, Inc.

  2900 Tuxedo Ave West Palm Beach, FL 33405

• 

  Allied Van Lines, Inc.

  700 Oakmont Lane Westmont, IL 60559

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Allied to perform a move from ****** (5/25/23) to ********** (6/26/23). Unfortunately 2 of the Allied movers who packed my apartment in ****** did not follow professional protocols for wrapping up valuables to protect them. They also ate while packing, and left orange stains on some of my belongings. Movers left un-flushed urine in my apartment ************* wrappings in my apartment when they left. They loaded items into shipping containers without sufficient protection, plus with fragile items crushed under heavy items. Allied movers who picked up my shipment in ********** showed me photos they took of how containers were packed & damaged. My furniture arrived with legs broken off, deep ******************* Some of this damaged furniture was expensive, and made out of leather or solid wood (cherry, oak). Small appliances (toaster, slow cooker) and a sewing machine were broken. Some **************** items were broken. Some metal items (e.g., cookware, shelves, shoe rack, drying racks) were bent or broken. CDs were broken. Many books were damaged. Some *************** were damaged as well, for example getting ripped by shards of wood, or getting stained with orange food grease. Allied initially 7/18/23 said a virtual inspection was sufficient, in part because their own movers in ********** submitted to them photos of the damages. They later said they needed an in-person inspection, but then cancelled their in-person inspection yesterday 8/7/23, the day-of. I can't continue to take work off like this. I expect to be reimbursed for damages, which Allied was directly responsible for, and I expect this to be done in a timely manner.

  

  Business Response

  Date: 08/09/2023

  We are truly sorry for all the frustration and issues you experienced with your relocation and the packers.

  I do apologize for the amount of damage your household goods sustained and it looks as though the damage claim was received and the claim adjuster will be working toward resolution.

  Unfortunately, we are unable to refund any portion of the relocation costs as we are a company that must follow Federal Regulations and any type of a refund is forbidden. We will work toward a speedy resolution of the damage claim.

  Again, we are very sorry for the difficulties you encountered.

  Customer Answer

  Date: 08/15/2023

   I am rejecting this response because:
  I have not heard anything from Allied for about a week now, despite calling (sometimes multiple times per day) & emailing them.  I have yet to receive any reimbursements for my damaged belongings, and have also received various conflicting/unclear instructions on if they need anything more from me to process their reimbursements.  Furthermore, as I mentioned before, it is unclear what is causing their continued delays in reimbursement for damaging/breaking my belongings, since their own movers took photos of the damages that Allied caused.
  
  

  

  Business Response

  Date: 08/16/2023

  We are very sorry for the inconvenience that the customer has experienced.  An appointment had been scheduled by a claims handling specialist, which unfortunately had to be cancelled at the last minute due to the sudden illness of the inspector.  This could not have been foreseen or avoided, and we do apologize for the problems which this caused the customer.  They have advised that they do not wish to take any more time off of work.  The repair service has contacted her multiple times to offer appointments either during the evening or on weekends so that they will not have to take time off of work, but the customer has not been receptive to their offers.  The customer is demanding that the claim be settled based on photos alone, but an accurate assessment cannot be guaranteed solely through the use of photos.  If the customer would schedule with the repair service during the alternate times that they have made available, the claim will be brought to a conclusion. 

  Customer Answer

  Date: 08/16/2023

   I am rejecting this response because:

  Allied is misrepresenting their communications, and grossly exaggerating the "multiple" times they have supposedly contacted me.  They have NOT replied to any of my messages (Allied has NOT responded to emails or numerous phone calls) for the past week, which is one of many reasons I am losing faith in their accountability as a business & have resorted to reporting them to BBB.  One of their (Allied) agents told me that the only thing they need to inspect in-person is furniture, but Allied movers (& I) have already provided Allied with photos of scratches & gouges that they made to furniture, so I think Allied needs to clarify what an additional in-person inspection will accomplish.  I already attempted to accommodate their request for an in-person inspection, and took off a day of work for this; however, I was NOT informed until the day of the inspection that they would be cancelling their inspection.  As I have already explained to Allied, I have heavy work responsibilities (as a physician), and can't continue to take days off of work for an in-person inspection, particularly when they can't explain why they need to perform an in-person inspection. Allied is stalling & needs to take responsibility for damages their own movers caused with their gross unprofessionalism.

  Customer Answer

  Date: 09/28/2023

   I am rejecting this response because:
  
  Allied moving company destroyed several of my belongings during a move in 5/2023, and I have yet to receive any reimbursement for damages. They hedged for months over supposed additional "inspection" needs, despite the fact that their own movers took photos of much of the damages, I have submitted photos of damages, and we also completed an in-person inspection of damages. They do not answer my calls or emails inquiring about reimbursement for damages. They should not be accredited by BBB, if this is how they operate.
  

  

  Business Response

  Date: 09/28/2023

  Our sincere apologies for all the frustration and inconvenience this damage claim has caused the customer.

  Unfortunately there have been setbacks but the independent repair specialist has now submitted their report and the claim adjuster will be in touch with the claimant in an effort to resolve the claim.

  The last communication we have on file is as follows:

  From: ******************************** Sent: Thursday, August 31, 2023 5:49 PM To: *********************** Subject: ****** KUNG 09289-3 Dear ************: I tried to reach you via telephone but there was no voice mail recording so I left one for you in hopes it was your number. The repair service contacted me and advised they did offer an afterhours or weekend appt. to you due to the missed appt., but you declined. I have not received any photos of the dishware and smaller items that I advised I would try and settle on outside of the inspection appt. but I have not received anything from you as of this date. You will need to make arrangements with the repair service, *********************************** before I can proceed with your claim for damages. They have been advised and will await your call. ************, I do apologize for the difficulties concerning your claim and hope to come to a quick resolution for you once the inspection is complete. Sincerely,

   

  Again, we are truly sorry and hope for a speedy resolution.

  Customer Answer

  Date: 09/28/2023

   I am rejecting this response because: 

  Allied is once again illustrating how they do NOT take responsibility for their actions & are misleading BBB by providing *************************** 8/31 email as a false example of them being communicative.  I immediately replied to *********************** (and CC-****** supervisor) on 8/31, clarifying that she had NOT returned any of my calls or emails for the >3 weeks prior her 8/31 email. She subsequently apologized to me (& CC-****** supervisor) for her misleading 8/31 email.  I have NOT heard from her or anyone else from Allied since then, despite continuing to attempt to reach her.  I very much think that Allied should not be a BBB accredited company, as they DESTROYED my belongings, have failed for MONTHS to take responsibility for this or refund me in any way, and are misleading BBB with their explanations about this process.  Customers deserve to know how they operate, and they do NOT deserve to be accredited by BBB.

  
  

  

  Business Response

  Date: 09/29/2023

  Once again, we are truly sorry for the frustration, inconvenience, and timeframe to make settlement of the damage claim. Federal regulation states that the mover has 30 days to acknowledge receipt of a claim and they have 120 days to provide you with a disposition.  ****************************** is well within that timeline. It is unfortunate but it does take time to investigate a claim.

  The claims team has been advised that the claimant is unhappy with the length of time and they will work to resolve it as quickly as possible. 

  Unfortunately nothing can be resolved through this BBB site. The claimant will need to continue to work with the claims team.

  Thank you.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning from a conservative veteran. Stay away from these corrupt criminals. ******************* (lying broker) ALLIED Van Lines / ******* ********* Moving and **************** They will take your money up front, lie about delivery, lie about not contracting out, and then destroy all your belongings. I have been in the Marines then Army Engineers for over 20 years total, so I have moved multiple times, used several movers, and I will say without a doubt that this company is by far the worst I have ever experienced. I am not one to write reviews, but I am warning everyone, DO NOT use these crooks. ******************* initially told me and my wife that they never contracted out, but that is exactly what they did, to the lowest bidder. When they opened the door to truck, I observed how our furniture was crammed on the truck and knew our stuff would be damaged. Sure enough, while they rushed to unload, we found multiple, multiple items and furniture destroyed. I am beyond frustrated because I am a 20-year veteran who has worked hard for everything, just for these insensitive criminals to take your money then destroy your belongings. Then they get an arrogant, rude attitude when discussing the claims process. I purchased the full coverage, zero deductible insurance, then they still give me the complete runaround when trying to get some money back for all my damaged furniture. I am still trying to get some type of reimbursement to this date. I am warning you once more, stay away from *******************, ALLIED Van Lines, ******* ********* Moving and **************** They will take your money, contract out to lowest bidder, lie about delivery dates, then destroy your belongings. I am still getting the runaround about claims even after purchasing full coverage insurance with zero deductible.

  

  Business Response

  Date: 08/14/2023

  We are very sorry for the damages which occurred to the customer's items.  ******* ********* is not a broker, they are an agent.  They did not contract the customer's shipment to an outside carrier.  Their household goods were hauled by ************************************ a North American Van ********************** agency.  North American and Allied are sister companies under the ownership of SIRVA.  The two carriers routinely cover each other's shipments and all operations are planned through the same headquarters dispatch office.  This is not a contracting agreement as both Van ********************** are owned by the same company.  Regarding the collection of payment upfront, the customer did not specify if he paid via credit card, but if this was the case, those charges must be run before the delivery spread commences to ensure that there will be no problems with the card at delivery.  Some cards will only permit a set amount to be run in a specific transaction or on a single day.  If this were to occur on the day of delivery, and full charges could not be collected, the shipment would have had to have been placed into storage at the customer's expense until full charges could be collected.  Running the card prior to delivery avoids these issues.

  The customer's claim for damage was received on July 30, and on August 8 the claims department sent the following email to the customer:

  "Sent: Tuesday, August 8, ********** AM To:********************************* Subject: Reg#: ************ - Claim#: 10757-3 Allied Van Lines We have received your statement of claim and have begun the review process. ********** GUILD ******* has been asked to contact you to schedule an appointment to inspect new transit damage. Should you need to contact them directly, their number is:************. Our records indicate your address is: *************************************************************. Please contact ** if this information is incorrect. Please note: Our claims are reviewed in the order received and generally completed within ***** days. If you have any questions,your adjuster is ***** ******..."  The customer immediately berated the adjuster with the following response; ",Do I name you along with Allied in my Better Business Bureau official complaint? I have named Allied, the local broker *******************, and ******* ********* Moving. Should I name you as well. My wife and I are very frustrated with the arrogant rude response to our claims. Official Claim # below. I will include anyone needed for your business to refund us for all the damage done."   The adjuster's email, however, merely explained the claims process and the further steps to be taken.  It is uncertain why the customer felt that the response was rude or arrogant - by law a carrier must acknowledge receipt of a claim in 30 days (it was acknowledged in 10) and then has a further 120 days to settle.  The customer was advised that the claims process generally takes ***** days, well within the legal requirement.  ********************* will work to complete the process as quickly as possible for the customer.  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to from the start: I was told that if we didnt have as much stuff as quoted when they weighed my belongings they would adjust the price. Never happed, some one was supposed to contact us a week before the move and go over inventory, they was supposed to bring boxes to pack 2 tvs, 2 large mirrors. Never happened, every time I called I was told someone would call me back never happened, ion pick up day was supposed to arrive at 8:30 am showed up at 11 am left 45 minutes later came back at 2:30 pm I told them I had to be out of the house that day they never finished till midnight and I had to pay extra for the house. My belongings was supposed to be delivered Thursday never came till Saturday more financial cost to me. Upon arrival my Amish made curio cabinet was busted because it was laid on it back places at the very top of a stack of totes. A dvd shelf that held 100 dvd was busted because it was placed on its back at the bottom of the pile of totes. I had 15 totes busted and destroyed. 3 totes fell off the pile in front of my home and busted my plates and glassware from my china closet. My grandsons brand new fishing pole was missing as well as several of my husbands ***** fishing poles are gone they left all the older ones. My metal dish drainer that set over my sink was bent and mashed the bent and lost piece to my metal flower stand. They lost the pegs to my daughters bed and the power cord to my adjustable bed. My husbands gun cabinet was also broken in the move the busted off part of the molding at the top. Their customer service is nonexistent they did not ********** they said they would

  

  Business Response

  Date: 07/25/2023

  We sincerely apologize for the frustration and inconvenience to the claimant. I have reached out to the agency who confirmed the claimant had a Total Price Guarantee and this is also listed on the signed Order for Service. There would be no adjustments with a guaranteed price. Possibly the claimant had multiple quotes and mixed up the findings.

  We are truly sorry that the claimant has damages to report from their relocation.  I have asked the agency to send a claim form over to them and they should complete the claim form and submit it at their earliest convenience so the claims department can get to work on their claim.

  Again, we are very sorry for the issues and concerns regarding their relocation.

  Customer Answer

  Date: 07/25/2023

   I am rejecting this response because:
  
  ********************************* stood in my house after my husband told him we would be moving some of our stuff and he said the price could be adjusted because they went by weight. After it was weighed we would know our actual price. So no I do t have my estimates mixed up but I wish I had gone with another company because of all the damage to my belongings, the lack of communication and the fact you lie repeatedly.

  

  Business Response

  Date: 07/25/2023

  Again, we are truly sorry for any misunderstanding.

  Customer Answer

  Date: 07/25/2023

   I am rejecting this response because:
  
  From day one this company did nothing they said they would do. They lied, didnt return phone calls, and destroyed my property plus stole my property. The driver and the men that unload at my house said the company was in the wrong. I am not asking for all the money back Im asking for 1/2 $5,200 that will cover my broken stolen property and the Blayton lieing this company did. Plus the extra money they cost me. From extra day in the house to 2 extra days in a hotel.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/24/2023 Allied Van Lines, *** and their movers loaded my household goods and damaged a $750 toolbox to the point that it would not stand on its own. The casters were bent when the box was rolled off my driveway into my yard.I paid $11790 total for the move which included their top end insurance for household good damage with a $0 deductible and up to $75000 in coverage.The driver recorded the damage on their preload checklist as existing damage but did not bring it to my attention until my household goods were delivered to the new location. Allied refuses to accept liability for damage their driver caused and its my word against theirs. This process has dragged on for 3 months and I feel I dont have any other action to take to resolve this issue.

  

  Business Response

  Date: 06/20/2023

  We are very sorry to learn of the customer's concerns regarding his move.  

  The attached pre-move inventory was completed prior to the shipment being loaded, and was signed by both the customer and the driver to confirm the conditions listed.  Once the inventory is signed and entered, it cannot be revised in any way.  Number 224 is the toolbox and it indicates pre-existing damage.  In signing the inventory the customer was indicating agreement with the conditions listed.

  The inventory which the customer attached to their complaint contains a section where the customer confirmed receipt of the booklet, "Your Rights and Responsibilities When You Move".  This booklet contains specific information regarding the notation of damages during load and delivery;

  "After completing the inventory, both you and the mover must sign each page of the inventory. It is important that before signing you make sure the inventory lists every item in your shipment and that entries regarding the condition of each item are correct. You have the right to note any disagreement. When your shipment is delivered, if an item is missing or damaged, your ability to recover from the mover for any loss or damage *** depend on the notations made on this form."

  The carrier participates in an independent arbitration process through the American Trucking Association. When a claimant and a carrier cannot come to an agreement over the settlement of a claim, independent arbitration is often the next logical step.   The arbitration is administered by the National Arbitration Forum, an independent organization which is not affiliated with ** or any other household goods moving companies.  The arbitration is handled by attorneys, retired judges, or law professors.
  
  To initiate an arbitration proceeding, go www.trucking.org.  Click on Moving, and then Moving and Storage" then "Arbitration.  Click on that and you will be taken to the arbitration page. Complete instructions on the procedure will be provided.

   

  Customer Answer

  Date: 06/20/2023

   I am rejecting this response because:
  
  The attached inventory was signed AFTER the load, I did not sign documentation prior to the load.

  I have filed a claim and a dispute already (and now this complaint).  I would not have signed the initial inventory document if the driver had made me aware damage was found on my toolbox.  The first time this was mentioned by the driver was on unload when the toolbox was falling over.  
  

  I was told on delivery that I could file a claim to have this all handled which is what I have tried unsuccessfully to accomplish.

  I would like allied to acknowledge they made an error and to refund me for the damage caused by the movers to my property without further inconveniencing me, their customer.

   

   

  

  Business Response

  Date: 06/21/2023

  Again we are truly sorry for all the frustration the Claimant has experienced with their claim settlement.  Unfortunately we are unable to reverse the decision. The inventory was prepared at origin so the damage was documented when loading. The Claimant also signed the customer check-off sheet indicating No damage.

  Customer Answer

  Date: 06/21/2023

   I am rejecting this response because:
  
  Im sad to hear this is how allied wishes to handle this. Other than this damage my experience with allied was great.

  I will not be using allied for any moving needs I might have in the future and will be sure to relay that message to any friends, family and acquaintances who have moving needs in the future.  
  

  I am disappointed that this is how allied chooses to treat their customers, relying on a litany of documents signed during a stressful time rather than listening to their customer.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied moved our goods from ********* **** on 3/6/2023 and delivered them to ********** ** ON 3/13/2023. The Allied moving team disassembled a ************** recliner that was purchased new 1/27/2023. Following reassembly by the Allied team in **, we discovered that none of the power reclining features on the chair worked. We filed a claim and ***** sent an inspector. (We had purchased FULL 100% insurance coverage for an added premium cost.) After a significant time delay, we were advised by Sirva representative that the recliner wasnt functioning because of normal vibrations in transit. I immediately responded that we do not agree with this assessment and asked what we could do to escalate our claim, as we were instructed in the denial e-mail from Sirva. That was 4/24/2023. I have not yet had ANY response from ***************** (Sirva representative assigned to us) despite a total now of 4 follow-up e-mails and 2 voice messages all simply requesting a conversation about the issue. Our position is that it was the responsibility of the moving crew to restore the functionality of the recliner as they found it at the beginning of the move. At the very least they should have checked its operation before they left our premises.

  

  Business Response

  Date: 05/23/2023

  We are very sorry the Claimant had damage to report from their relocation and they are unhappy with the settlement. The claims department has been notified and they will be reviewing the claim for possible further consideration.

  Thank you,

  Customer Answer

  Date: 05/26/2023

   I am (conditionally) rejecting this response because: The adjuster did contact me for additional information, and I returned my response to her right away, but I have not received 1) any acknowledgment of the info I sent nor 2) any response regarding next steps, as requested. I have sent follow up requesting acknowledgment of my note to the company on 5/23, but that hasnt received a response either.
  
  
  

  

  Business Response

  Date: 05/26/2023

  The Claim adjuster does have your information and will review this claim as quickly as possible.

  Unfortunately, nothing can be resolved in this BBB website.

• Initial Complaint

  Date:05/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted on 11/11/22 with Best **************** (Allied) to move a shipment of over 200 items from my home in *************** to my son's house in *************, **. The movers came on 11/22/22 to pick-up and delivered our shipment on 11/29/22 (it may have been 11/28/22).The shipment was small enough for ** to thoroughly check "Household Goods Description Inventory" list the day after the delivery. After triple checking the list, we discovered that one (1) box was missing and knew what that box contained.After we returned to **, I submitted, on-line, a "Claim Form" on 12/14/22 for the missing box on Allied Shipment #******.Finally after ignoring my email, dated 3/11/23 and repeated Voice Messages (four (4)), I got message through to a supervisor which prompted an email from ***************************, the person assigned to my case that my Claim was for restitution was denied.Their response was "Unfortunately, the trace was negative and because all the items were checked off at the time of delivery, the carrier is unable to accept liability for the claimed missing."The movers that delivered the shipment were anxious to leave after "all?" the packages were off-loaded at my son's house. Rather than painfully going through the Inventory List, item by item with the movers and holding them up for several hours, I did sign off on the Inventory to allow them to go onto their next destination.This shipment was unique in that it relatively small (200+ pieces) and we were able to go through, sort out, and check the Inventory List to that which was actually delivered.

  

  Business Response

  Date: 05/12/2023

  The contract was with Allied Van Lines not Best Moving & Storage. Allied transported the shipment and handled the claim. The contract is attached. This complaint should be removed from Best Moving & Storage.

  Thank You,

  ************************;

  General Manager

  

  Business Response

  Date: 05/18/2023

  We are truly sorry for the Claimant's frustration with their claim settlement. However, unable to change the position of the claim.

  It is the customer's responsibility to check off their shipment at the time of delivery to ensure all items tendered to the carrier are received at destination. This is confirmed in the "Your rights and responsibilities when you move" brochure. Prior to signing the paperwork it is up to the customer to check their shipment and confirm all was received.

  A complete trace was performed with all parties handling the customer's goods and nothing was found that belonged to the customer.

  We are unable to determine any loss while in the possession of the carrier.

  Thank you.

  Customer Answer

  Date: 05/24/2023

   I am rejecting this response because: 

  Allied has lost any future business from me and my family.  I will recount my grievance to all my friends and associates about how I was badly treated by Allied.

  As indicated in my attachment, I have sent letters to both ************************* and ***************************, Presidents of Allied, reiterating my shoddy treatment and hope for better results.
  

  After spending over $20,000 with Allied in 2 years, one would think that Allied would treat a former "loyal" customer with more respect and consideration with their complaint.
  
  
  

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted a move from *********************************************************************** to 290 ******** **, ***** with ******* Worldwide Moving in April 2023 and I paid more than $16,000 including insurance for damaged during transportation. I was insured for more than $60,000 with no deductibles. When the household was packed in ******* **, on March 31, the packers disassembled several pieces of furniture and created a box with the screws and braces necessary to assemble the furniture. The box with parts was placed on the moving truck. On Saturday, April *********************************** ********, **. The packers tried to assemble a dinner table, a king size bed (the other was deposited in storage) , and a dresser with a mirror. The box with parts was nowhere to be found and they improvised, - they uses permanent screws to assemble the dinner table, taped the foundations of one of the two king size beds with tape and also tightly screwed the mirror. I was advised by the shipping company to file a claim and requesting either replacement of the damaged pieces of furniture or full repair. For some reason the insurance company Sirva, in *************** ******* contacted to sent an inspector, who spent less than 10 minutes without doing what needed to be done, look at the foundation of the king size bed, turn the dinner table to see the damage, assess the mirror damage. The very next day I got an Email from a *********************, senior claim advisor at Sirva offering a settlement of some $800. I replay that this is not what I paid for and then nothing happened. Now we have to move to move to a townhouse we bought recently in ******** but we have been advised that "Please do not dispose of, transport to a new location, or make repair attempts to any items claimed as damaged, as this will null and void the claim on that item." Senior Claim Adjuster

  

  Business Response

  Date: 05/08/2023

  We are very sorry the claimant had damage/assembly issues to report from their ************** the claimant states, the carrier did send out an independent repair specialist to inspect the reported damage.

  The maximum liability of the carrier is to repair or replace, at the carrier's choice.  In this instant repair is possible and therefore we will not entertain replacement of the items in question.

  The specialist determined parts missing for the table and the claimant was paid for the cost to have those parts remanufactured and replaced. The claimant does not want repair to the item.

  The specialist inspected and determined no damage or missing parts to the other two items claimed.

  Again, we are truly sorry but the claimant has been paid to the extent of the carrier's liability.

  Thank you,

  Customer Answer

  Date: 05/08/2023

   I am rejecting this response because: They only proposed to repair the dinner table and ignored the bed frame and the mirror. All need to be repaired. The repair has to be done promptly as we plan to move in a few weeks.

  The web site of this company shows multiple complaints, so this is indeed a company which does not address customers complaints. 
  
  

  
  

  

  Business Response

  Date: 05/08/2023

  The repair specialist did not ignore the mirror and the bed frame. The specialist inspected the two items and found no new transit damage to either piece nor did they find any parts missing.

  Again, we do apologize. If the claimant has any new information to show otherwise the claimant will need to contact the claims department for a review and provide substantiation.

  Thank you,

  Customer Answer

  Date: 05/08/2023

   I am rejecting this response because: The response is beyond ridiculous. It is also untrue. The inspector spent a total of 10 minutes here and did not lift up the mattress to sees that the bed frame was taped as the braces and screws were missing. He did nor look at the mirror to see that the screws  were missing and  and the mirror was tightly scewd. We just found out that we have to move in a few days. 
  
  
  

  

  Business Response

  Date: 05/09/2023

  Once again, we are truly sorry for the circumstance.  However, we are unable to resolve the issues through the BBB web site.  The claimant will need to reach out to the claims department.

  Thank you

  Customer Answer

  Date: 05/10/2023

   I am rejecting this response because: this particular business is dishonest,  it is fully aware that we have to move soon that's why they drag their feet with the hope that they will lose any responsibility once we move the furniture. I sent pictures with the damage to the bed frame and they did not reconsider their initial view that only the dinner table was damaged. I will see what my options are. But BBB should not ignore their manner of treating the customers. 
  
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 28 of 2022 was date of move I hired this company to move me from ******** **** to **** ********* on this date I paid for them to pack , move and deliver to my new home.. I have used this same company once before 4 years ago and had no problems getting stuff they broke replaced this time however they are denying me on a home surround receiver they packed and broke during this move I paid $30,000 for this move and took out their 100% moving insurance to be covered offered by them I have sent pictures to them showing a broken part and explaining how it doesnt work but they wont honor the contract that we have . The product is a ******* receiver valued at $1300 replace cost I only ask for $1000 to be put towards a new one This is the Reg# ****** Claim# *****-3

  

  Business Response

  Date: 05/01/2023

  We are very sorry that the clamant experience damage during their relocation. In reviewing the claim, it appears the claims department has asked the claimant for an estimate of repair in order to determine if the item can be repaired. The Carrier's maximum liability is to repair damage if that is possible. Once the claimant submits the estimate of repair it will be reviewed for consideration. Although we realize this is frustrating and inconvenient we will need an estimate of repair in order to proceed with any further settlement.

  Thank you

• Initial Complaint

  Date:03/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharge of services in addition to damaged good and missing furniture not delivered

  

  Business Response

  Date: 03/29/2023

  We are very sorry for the issues that the Claimant is experiencing.  The Claimant had a Guaranteed Price but if the Claimant feels they were overcharged for something they should contact the customer service department to discuss. They can be reached at ************.

  I have asked for the claim adjuster to reach back out to the customer regarding the floor damage and to have that assessed.  Someone will be in touch.

  Regarding the items claimed as missing, we will see if the driver by chance had any of these items left on his truck. However, if not we will continue the denial of the items claimed as missing.  All items checked off at the time of delivery on the customer checkoff sheet and no cartons were documented as being damaged or opened up which would allow items to escape the cartons.

  Best Regards

  Customer Answer

  Date: 03/30/2023

   I am rejecting this response because:there was no floor damage, there was overall damage for which I submitted a claim. ************************* from Allied in the West Palm area was extremely understanding, however, after a while started ghosting me. I have gone through so many emotions, lost mementos, had brand new furniture damaged, had my life threatened by one of their broker's workers and filed a police complaint against that individual. The communication is much to be desired. Their partner, which ********************* assured me is someone that Allied stands behind and meets their standards did not. *************************** of Absolute Relocation called on a Monday four hours before the mover was supposed to arrive. When the truck arrived, it was one person for a 3/2 house. He began his work at 4P and finished at 4A the following morning. My contents were then transferred to a barbaric team in TN only not to receive everything. When ****** arrived on Sunday at 7PM I wasn't aware that I couldn't Zelle over $1,000/day, so he had to return the following day with a day laborer named *************************, who was the one that threatened my life.

  If you review the original document attached, that single mover did not log everything as it should have been, so the ability to match tag to item listed is not possible. Additionally, my neighbors came over on their own to help *** as there is NO way that he would have been able to complete everything on his own. My neighbor's husband and their two sons helped *** move my contents out of the house. I have videos of ****** and ****** dragging brand new furniture on the cement, images of damaged furniture that is just shy of 18 months old and my damaged Westin mattress that took a month to arrive at my home. I was sleeping on a ******** mattress for almost a month.

  What I'm seeking is a formal apology as well as a **** on their rating as this is an organization that will only say what they feel a customer needs to hear and the ghosting by ***** proves that they will do anything to stifle the customer's voice. If I don't receive the amount submitted in claims, I will be proceeding with legal.

   

  
  

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2022 we contracted with Allied to move our personal effects internationally from *******. Allied were to pack our furniture etc. on August 24 and 25, ship it with arrival at our international destination 6 weeks later.We have encountered several difficulties during this process. 1) During packaging they took our treadmill apart into many more pieces than when it was originally acquired. They subsequently argued that it was our responsibility to assemble upon delivery. After significant back and forth, Allied paid for the assembly by a professional. 2) Delivery was delayed until December *****, which resulted in significant additional temporary accommodation expense that we are not compensated for. Delivery was completed over 3 days as they had not prepared for a lift despite previously being notified thereof. We had to pay for the lift as well as parking permit on the street. 3) Allied broke 1 cup (*****) during packaging and they have offered compensation for this. 4) 2 rugs were damaged during the move. Allied refuses to compensate or address why this is not covered under their ******************** Allied is not contesting that the rugs are damaged; they simple state they have done nothing wrong. A picture comparison from before and after the move shows the damage. Additionally, the rugs have also shrunk (now smaller than the rug pads). Allieds own contract language states the protection plan covers all risks of loss or damage to household goods, furniture and effects subject to certain provisions and exclusions. There are no provisions or exclusions that mention items damaged while in Allied custody. Combined value of the two rugs is ~$4,200. At this point we have managed to resolve the issues listed except for the 2 damaged rugs. This is in reference to claim number *******.

  

  Business Response

  Date: 03/03/2023

  We are very sorry that the claimant had a delay in delivery and damage to report from their relocation. It is never the intention of the carrier to cause frustration and inconvenience during the relocation.

  Unfortunately we are unable to accept liability for the rugs in question. The possible shrinkage and discoloration is not due to carrier mishandling but possibly climatic conditions which are excluded from carrier liability as we have no control over this type of damage occurring.

  We do hope the claimant is getting comfortably settled in their new location.

  Customer Answer

  Date: 03/03/2023

   I am rejecting this response because:

  Thank you for the response. We reject the reply. Firstly, the gold plan states:
  Transit Protection Plan Definition:
  Except as otherwise provided herein, this Transit Protection Plan covers the accidental physical loss or accidental physical damage to the property
  We believe this damage to be accidental.
  
  Secondly, we cannot identify any applicable exclusion clause that refers to climate. Within the terms and conditions there is exclusion clause 2j that states:
  j. any effect of moisture that causes mold or mildew or any deterioration, that is reasonably attributable to either daily transit temperature change or water condensation or moisture held and released by ambient air. The mold and mildew exclusion can be deleted by purchasing the additional coverage or selecting the gold plan.
  We selected the gold plan thus eliminating the above exclusion.
  
  

  
  

  

  Business Response

  Date: 03/06/2023

  Please view the Exclusions on the Summary of Protection Plan Terms and Conditions, 2c:

  We are very sorry that the claimant had a delay in delivery and damage to report from their relocation. It is never the intention of the carrier to cause frustration and inconvenience during the relocation.
  Unfortunately we are unable to accept liability for the rugs in question. The possible shrinkage and discoloration is not due to carrier mishandling but possibly climatic conditions which are excluded from carrier liability as we have no control over this type of damage occurring.
  We do hope the claimant is getting comfortably settled in their new location.

  Although we are very sorry our position will not change.