Complaints

This profile includes complaints for Jiffy Lube of Indiana, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jiffy Lube of Indiana, LLC

  1300 Airport North Office Park STE A Fort Wayne, IN 46825-6717

• 

  Jiffy Lube of Indiana, LLC

  802 Ahrens Rd Chesterton, IN 46304-1671

• 

  Jiffy Lube of Indiana, LLC

  1206 N Nappanee St Elkhart, IN 46514-1732

• 

  Jiffy Lube of Indiana, LLC

  512 J St La Porte, IN 46350-5410

• 

  Jiffy Lube of Indiana, LLC

  660 N Grandstaff Dr Auburn, IN 46706-1661

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the **************** of Jiffy Lube ******************, I went to Jiffy Lube #**** located on ********************************************************************************, on May 24, 2025. The work order # is 1643, and the timepoint on the invoice is 02:55 pm (invoice # ******). The service I requested is the oil change. The issue I must complain about is that the technician and the manager never asked me which oil I prefer or told me which options I have. He charged me $109.98 for the oil changeThat is almost 2-3 times more expensive than other oil change specialty shops. After seeing the invoice, I knew it was a signature service synthetic oil, and I should have had the option for conventional, synthetic blend, or full synthetic oil. As a customer, I have the right to be informed about the specific service and the associated price as a fundamental aspect of consumer protection. The service I received this time lacked transparency and the right to be informed and to choose.

  Business Response

  Date: 06/13/2025

  I apologize for any lack of communication there may have been. I have attached the last two Jiffy Lube invoices for this vehicle. The oil that was confirmed at the service in May of 2025 was the same as the previous oil used at Jiffy Lube, the only difference being that the price increase of $5 and a small increase of shop fee of $1.50 and that a $26 coupon was used back in October of *****. Our team in May tried to assist by giving a couple of manager discretionary discounts equaling $12.  I hope this helps understand the price differences from one service to the next. 

  Customer Answer

  Date: 06/13/2025

   I am rejecting this response because: My complaint is Jiffy did not ask me what kind of oil I want to use. This is not related to what kind oil I used at last time. If you go to a restuarant, they directly gave you the food and charged you without asking you what would you like to eat, what would you say? And the restuarant explained that I gave you the same food you ordered last time. Do you think it is reasonable? Is it a customer's legal right to be asked for preference and seller must get customer's permission before get the oil **********************?
  
  
  

  Business Response

  Date: 06/13/2025

  I once again apologize for any lack of understanding of the oil options provided by the General Manager. He reviewed the oil options available and also referred to the oil used last. Your complaint has been heard and acted upon as we always use feedback to help further coach our teams. I am very happy to assist you in anything further that you need, my email address is ********************************************************************************************** 

  Customer Answer

  Date: 06/13/2025

  The price for conventional oil change is $50. I request a refund of $51.81 ($101.81-$50=$51.81) as a store credit or gift card. I should not pay for a level of oil change that I did not ask for. Please let me know if you need the invoice be sent to your email (invoice is attached in this message). My email is: ******************************* 
  
  
  

  Business Response

  Date: 06/16/2025

  I am happy to put a note in her file stating that she wants to use an unapproved oil for her car as full synthetic or Synthetic Blend is the oil it should take, see attached document. I am also happy to mail her a card for a free synthetic blend oil change for her next visit but we would not refund for the service we have already provided. Please have them confirm a mailing address for me and also let me know if they want anything noted in their vehicles file for the type of oil they would like to use.

  Chris 

  Customer Answer

  Date: 06/16/2025

  Hi *****,

   I would like to accept a card for a free oil change as compensation. The mailing address is: ***************************************************************************************************************. I think it is a general card that can be used in all Jiffy Lube stores, rather than the specific store in **** I visited last time, correct?  I do not need anything noted in my vehicle file regarding the type of oil I would like to use next time, because I think it is the store's responsibility to inform customers of their options before the oil is changed. 

  I will click "accept" after I get the confirmation from you, because I think if I click "accept now,I cannot send you message anymore.

  I sent you the same message to the email: ************************************************************* from the email: *******************************

  Thank you~

  *****
  
  

  
  

  Business Response

  Date: 06/17/2025

  As mentioned in my email to you since the card for a free service is specific to our locations in Indiana I will mail you two $40 gift cards good nationally. Thanks again.

   

  Chris 

  Customer Answer

  Date: 06/17/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my oil changed at the Jiffy Lube on ************** in ***************, IN on 4/12/2025. I had my previous oil change done at the same location. I paid $93. Jiffy Lube advertises that their signature oil change includes comprehensive inspection and check of several key areas. This includes fluid checks and refills of specific fluids. On 4/17/2025, with my 2 year granddaughter in the car, my vehicle's steering wheel started shaking. I could not brake or accelerate. Then car over heated. Car was towed to ****** where they fixed coolant issue. I picked up car up on 4/21/2025. On 4/22/2025, same things started happening with my granddaughter in the car. Dangerous, i had to pull over. Car was towed to ******. They drove it. The mechanic(*** Cat) and service advisor(**** Mayflower-************) determined that my brake system was severely damaged and gave me a $6000 quote. I was speechless. I work at ******** so I consulted the Automotive Program chair.-*** *******-************. Right away, *** asked me if i had an oil change recently. He said that Jiffy Lube contaminated my brake fluid and destroyed my brakes. He recommended getting the fluid tested which I did. Blackstone test was positive for oil in my brake fluid. Jiffy Lube said that their camera proved that the attendant did not touch my brake fluid. When I called Jiffy Lube again, ****** **** Corporate said "Sounds like I have a good case," I consulted two lawyers who confirmed ******** words. I have three people willing to testify that my brake fluid was contaminated and that the timeline was spot on for Jiffy Lube to be responsible. The lawyers advised for me to have my car repaired which i did. I did reach out for 2 other estimates, but they were comparable. I did use a rental car also. I was out a car for a month. I believe Jiffy Lube should reimburse me for the oil change, the vehicle repair, and the rental car cost. The total cost is $5774.82

  Business Response

  Date: 05/13/2025

  Hello,

  I am sorry that ******** has had issues with her vehicle as I know that this can be a stressful event. We did indeed provide ******** with an oil change on the 12th of April. Our oil change service does not provide filling or topping off brake fluid, although we do look through the reservoir for a level check. Once we were made aware of this complaint we reviewed our service video and verified that nobody removed her brake fluid reservoir cap nor added anything to it and notified ******** of this. We have proven that we were not the ones to have caused it and offered ******** to watch the video, to this date I believe she has chosen not to. I hope this helps clarify Jennifers misunderstanding of anything contaminated by Jiffy Lube and our team. We appreciate that ******** made us aware of the problems and concerns so that we could investigate it and assist in her complaint. 

  ***** ***********

  Director of Guest Services

   

  Customer Answer

  Date: 05/18/2025

   I am rejecting this response because: Jiffy Lube is the only one to have worked on my car. The timeline proves that from receiving an oil change to when my car broke down. I have three people who verify this. I also have the Blackstone test results. The bottom line is nothing was wrong with my brakes until Jiffy Lube worked on my car. 

   

  
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, 2024, my husband brought my car to Jiffy Lube for a routine oil change. During the visit, an employee recommended replacing the air filter, which we agreed to. However, the oil change was never completed, and as a result, my engine eventually locked up. I'm only now in a position to afford the cost of a new engine and the labor to replace it.Despite having heard negative experiences from others in the past, we decided to give Jiffy Lube a chanceand unfortunately, we were left extremely disappointed.

  Business Response

  Date: 04/25/2025

  We are writing in response to the complaint filed by Ms. ******** ***** regarding her experience at our Jiffy Lube location on August 21, 2024. We appreciate the opportunity to address her concerns and provide clarity on the matter.
  Firstly, we would like to express our sincere sympathy for the inconvenience and frustration Ms. ***** has experienced with her vehicle. We understand how important a reliable vehicle is, and we regret that she feels disappointed with the service she received.
  Ms. ***** mentioned that during her visit, an employee recommended replacing the air filter, which she agreed to. However, she states that the oil change was never completed, leading to her engine eventually locking up. We take such claims very seriously, each oil change is verified by two people upon it's completion before the hood is lowered.
  Unfortunately, this issue was never brought to our attention at the time, and as a result, we were unable to investigate her claim. We kindly request that Ms. ***** provide us with any additional facts or documentation related to her visit, including current mileage of the vehicle, receipts, service records, or any other relevant information. This will enable us to review the situation comprehensively and determine the appropriate course of action.
  It is important to note that the vehicle in question have well-known and documented issues with engine failure due to timing issues and oil consumption, among other concerns such as the *** system freezing up in cold temperatures. We are committed to reviewing the facts as they are provided, even though the vehicle is out of our warranty period.
  We value our customers and strive to provide the best ********************** possible. We hope to resolve this matter amicably and restore Ms. ******* confidence in our services.
  Thank you for your attention to this matter. We look forward to receiving the requested information to proceed with our review.

  ***** ***********

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2016 Jeep Wrangler to this location for an oil change (I believe on 11-16-24). After a roadtrip, I noticed an oil spot in my driveway. I took the Jeep back to Jiffy Lube to have them check their work and make sure everything was done properly. The technician (*****) was unable to find a flashlight, but said everything looked fine. I handed him my flashlight and he quickly looked but said he couldnt see from that angle. I drove the Jeep home to find another oil spot in the driveway the next day. I took it to a service shop (Tobi's Automotive) and they called to let me know that the Oil Cooler was cracked from whoever did the last oil change overtightening the Oil Filter Cap. The repair was $759.90. I called Jiffy Lube, the manager told me that I was "full of shit" and "that part never breaks from an oil change". He gave me the Director of Customer ******************** name (*****) and number. When I picked up the Jeep, I asked for the old part and took it to Jiffy Lube to have them inspect it and ask about reimbursement, but the manager was not there. I called the Director - *****, and left a message describing the issue. ***** called me back and asked me to take the part in for inspection and ***** would take pictures for him. Upon taking the part ***** said that the part was definitely cracked and took some pictures and sent them to *****. ***** called and said that there were no damages, so there would be no reimbursement. I asked if he even talked to ***** and he said Yes, but when I asked if ***** said that the part was cracked, ***** said he would need to speak to him again. ***** then emailed me and said that ***** did tell him that there separation. He asked me to take it in to have the manager (****) inspect it as well. **** took pictures and sent them to *****. ***** then called a few days later and said that there were no cracks in the picture, so there would be no reimbursement.

  Business Response

  Date: 12/18/2024

  Hello ****,
  I am sorry you have had the issue with your oil cooler as so many have had, as I mentioned this is a known issue with the oil coolers leaking from a poor design, I myself have mine leaking on my 2015 Jeep Cherokee and has been a well known issue since 2014. I have attached a few documents that are related showing the overhead view along with the underneath view, this is where the Orings on the bottom start leaking and is relatively unnoticed until it starts to over fill the intake valley. The oil leak on your Jeep was noted when you came in for service indicating that the leak has been active for some time to allow it to fill the valley and overflow. This is also further shown by the heavy grime and build up on the lowere portion of the oil cooler. The item which was thought to be a crack was the seem from manufacturing and the included photos clearly show there was no crack in the housing where we install the oil filter and we used a torque limited ratchet to install the oil filter cap. I am truly sorry that you have had this issue but please be reassured that it was not casued by our service and if it was I would have happily paid for the repair. 
   
  ***** ***********
  Director of Guest Services
  Office: ************
  Email: **********************************************************************************************
  

  
  

  Customer Answer

  Date: 12/18/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this business to speak with the store manager about an incident one with one of his employees going across the street to advance auto parts and talking down on an employee that works for advance auto parts. Telling the employee that he needs to lower his home when talking to him made some racial comments towards this young man. So being a customer in the store at the time, I recorded this interaction. I then proceeded to call Jiffy Lube to talk to its store manager and the lady name ***** that answered the phone was very rude. She stated that oh somebody else better take the call because she aint got time and started using a lot of inappropriate language when they are talking to their customers while I was sitting on hold. They were using inappropriate language and racial comments, so once the manager pick up the phone to try to explain what I saw and witness and that was totally unacceptable for their employee to talk to someone in that manner. The manager cut me off and said this is how black men treat other black men. I have this all recorded on another phone so I can keep record of what happened.

  Business Response

  Date: 11/04/2024

  I am terribly Sorry ****** for the experience you explained having, we should never have anyone behaving in the manner you described whether it be in our business or a neighboring business. I would welcome any other information you care to share with me at **************************************************************

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***************************, I am writing to formally document an issue that occurred at Jiffy Lube. On 5/14/ 2024, I visited this Jiffy Lube location (*****************************************, IN *****) for a routine oil change. Upon arrival, I was asked to remain in my car while 3 technicians began servicing it. I complied, noting that my mileage was ****** at the time. 1 technician informed me that he needed to remove the sticker from the window, which I allowed. As I waited outside my car, I was offered additional services which I declined, stating that I only required an oil change and fluid top-off. I reiterated this as it is standard procedure to top off all fluids during an oil change. On 6/13/2024, while driving on the expressway, my car overheated. I managed to pull over and exit safely, observing that the sensor had activated, indicating an issue. After waiting for 20 minutes, I was able to drive home. On 7/4/ 2024, I attempted to use my vehicle again, only to find it was performing unusually. It struggled to take off and reach full speed, emitting smoke from the pipes upon reaching my destination. The next day, at around 9:45 p.m., my car would not start. I called ***********, located at *****************************************************. After discussing the symptoms, I took my car to **** for a thorough inspection. Upon arrival, **** inspected the vehicle and found the coolant reservoir cap was improperly secured and there was no coolant in the system. I informed **** that I had an oil change done at Jiffy Lube on 5/14/ 2024, and had specifically asked all fluids to be topped off. **** determined that the loose cap and subsequent overheating caused severe engine damage, leading to a blown head gasket. Due to Jiffy Lubes failure to secure the coolant cap once completed, my vehicle is now inoperable. I've been forced to rely on costly rides for transport. and continue to pay for a car I cannot drive due to the negligence exhibited by Jiffy Lube. Sincerely,***************************

  Business Response

  Date: 07/16/2024

  As I feel bad for the issues ******* is having with her car we did not accept liability for her claim. We did complete an oil change on ********' 2017 **** Edge on 5/14/2024 when it had ****** miles on it. I was notified on the 8th of July of the concerns with *******'s car, we were told the head gasket (s) failed which would fit the explanation of overheating and white smoke coming out of the exhaust pipes. We went out to inspect the vehicle and found no issues with our oil change. We found that the car had been driven approximately ***** miles since our oil change was performed and the coolant was low, this would be caused by the bad head gasket. A bad head gasket will cause overheating from exhaust gases entering the coolant system and over pressurization into the coolant system, it also allows coolant to get into the oil system. Her coolant was low at the time of our oil change, and we topped off the coolant, replaced the cap, and tightened it at time of our service. I verified that by video as well and we offered ******* an opportunity to look at it, but she refused. To summarize, the 2017 **** Edge has a known problem with their design and issues with the coolant system related to the issues she is having. Our service was performed properly and was not the cause of her problems with her car.  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oil change on 4/11/2024. This was my second visit to this location, the first on 4/25/2023. A short time after the 4/11/2024 visit, I checked the oil guage in my vehicle. The reading was well over an inch ABOVE the MAXIMUM ***** I looked at the invoice (attached) and it read that my SUV had been filled with 5.7 QUARTS of oil, not the 4.3 it requires. The invoice also stated my Escape was 2.5L, 4Cyl. It is NOT. It is a SMALL 1.6L. I checked the invoice from the April 2023 visit, and the same thing had been done to my vehicle. An egregeous over-fill of oil, nearly TWO QUARTS over! On both invoices, the *** was correct, so the proper amount of oil should have been added. The overfills mean that considerable damage *** have been done to my SUV, due to the incompetence and neglect of JIFFY LUBE. Further, I was overcharged both visits, for oil that should not have been used. After oil is added, the technician is supposed to check the guage and determine if the proper amount of oil is reflected on the guage. In both visits, the oil was an INCH OVER the MAX ***** Jiffy Lube techs did not see this and did not care. Also, under the hood, right above the oil reservoir, is printed "DO NOT OVER FILL 4.3 QUARTS ONLY. Large letters, in yellow. Jiffy Lube techs can't read, or don't want to read.I did return to the location and ****** did another oil chage, on May 20, 2024. This does NOT negate any damage that *** have been done to my vehicle, either in the past and currently. There are valves and seals that *** be cracked due to the abuse and neglect of JIFFY LUBE. At both visits, I was charged for oil I shouldn't have had. ****** admitted, "we should have seen the overfill on the guage." I am asking for a refund from both visits. This complaint is to be filed with the headquarters location in **. *****, Indiana. ATTENTION: ***********************, Owner, Jiffy Lube #****.

  Business Response

  Date: 06/24/2024

  ****,

           Thanks for finding a way to reach out to us in regards to the issues you explained having. I apologize for not delivering the experience we strive for every day with every guest. I have had time to touch base with ****** and I have submitted a refund for the service in April for you as we work hard to provide superior guest service and offer up of Satisfaction Guarantee. I also emailed you a certificate for your next oil change as well for you to use. Please do not hesitate to reach out to me at ************************** or **************

   

  *********************************

  Customer Answer

  Date: 06/24/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem occurred in Early May of this year. Routine oil change. Jiffy Lube said the transmission fluid cap was missing and that the existing fluid needed to be replaced and a new cap added. I agreed.The transmission fluid cap which they ordered and put into my car, caused a huge problem. The first time the car was driven for more than 10 minutes.....went to **********, ** from ***************, **,the car broke down. In **********, **, ***** removed the cap which had been shaved and cut by Jiffy Lube prior to inserting it into my car. ***** in ********** said it caused a huge problem with the transmission. They replaced the cap (cost $4 and drained and replaced the transmission fluid which contained bits from the cap Jiffy Lube had inserted. My daughter came home.The parked ***** dripped most of its transmission fluid on the drive over the weekend. Took the car to ***** in *************** and we need to replace the transmission. Jiffy Lube shrugged, sent someone to ***** and wrote a **** note to me saying they would refund me $100 or so. They, in my opinion are responsible for this problem. My ***** is 10 years old and has approx ******* miles on it.

  Business Response

  Date: 06/14/2024

  When ******** brought her car to us, it was the first time we serviced the vehicle. The cap for the Transmission fluid was missing and fluid was open to contaminants and potential leaking out, evidence of leaks present and fluid was low, we offered to get a cap for it. We did get a cap but it was not the proper size so the technician cut the cap (RUBBER PLUG TYPE CAP) down to fit the opening. The issues that ******** was having is not related to any of our work, no known service records for the transmission were found and the fluid being open prior to us servicing the vehicle we could not possibly know how long or what could have gotten into the transmission. I agreed to refund her for the cap replacement as I was not satisfied that we had to customize a cap to fit. This is currently in process. Any concerns with our work was addressed and refund in process. 

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an oil change at this Jiffy Lube location on 03-26-24 (cost me $82.48) and on 05-10-24 I could no longer drive my car because Jiffy used an after market oil filter so my car was leaking oil and oil was found dripping onto lower oil pan and under body components (proof of this attached on Penske Chevrolet receipt and picture). This cost me $331.29 to fix (additionally $455.92 for a car rental so I could drive to work). I filed a complaint on Jiffy Lube website and I need my $869.69 back from all the costs Jiffy Lube caused because of the botched oil change.

  Business Response

  Date: 05/28/2024

  We were just made aware of ********' concern as of the 24th of May, we were never notified of any issues until approximately 14 days after her stated concerns. I advised her that we would review her claim and get it addressed and reach back out to her.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ! February 2nd 2024 I went in to jiffy live on W 38th street and got an oil change so I thought ! I went in for an oil change. I left from jiffy live and notice a really really lord grinding noise coming from my car . Long story short my car ended up stopping on me on the highway headdd back home! I called a tow man ! When someone arrived that had to me that my engine was probably done for because there wasnt any oil in the car! Hard to believe when I had just gotten an oil change ! Anyways with them not putting any oil back in my car it cause my engine to blow a hole in itself as well as messing my transmission up ! Ive called back up to the jiffy lube they told me that they would have to check the cameras and that theyd get back with me ! No ones has gotten back with me and now my mobile number is blocked from their establishment! I dont remember the exact cost for the oil change but I remember it ranged from about ******

  Business Response

  Date: 04/03/2024

  I apologize for any issues you may have had with your car. I would request that you get me a copy of your service invocie so that I may get it reviewed. I am unaware of any issues and could not find you in our database by your name or phone number. Please email me copies of your receipt to ************************************* for review.

   

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