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Business Profile

Oil Changes

Jiffy Lube of Indiana, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

This profile includes complaints for Jiffy Lube of Indiana, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jiffy Lube of Indiana, LLC has 57 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Put the wrong filter on my car or put they the filter on the wrong way

      Business Response

      Date: 03/04/2024

      Hello *******,

       

      I understand your frustration having issues with your vehicle. We have discussed the concerns with you that your vehicle was having. We have confirmed that not only did we install the correct filter properly but you had other issues attended to on your vehicle to address your concerns.  The request for those documents from you was never realized as they were never sent to us for review.  At this time, knowing that everything that we have investigated from your first return to our center through the confirmation of the correct filter and confirming that with you we have had zero evidence to us being of fault or cause of the issues that you had. With this in mind we continue our stance of not accepting liability. 

       

      *********************************

      **************************

      ************

    • Initial Complaint

      Date:08/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, July 31st, I had the oil changed in my car at the Jiffy Lube in ********. 37 hours later, on Wednesday, August 2nd, I was driving on the Interstate when my engine stopped. I was able pull over and see what was the problem. I saw a large amount of oil dripping from the car's undercarriage. The vehicle was towed to a dealership and the service department noted that the oil filter was not where it was supposed to be. It was not attached to the engine block, but was caught ** in the car's bottom engine cover. The service technician admonishing me for going to a 'Quicky Lube' place: "Don't go to those places." I am still waiting to hear of the damaged incurred to my vehicle and the costs: For repairing/replacing, for towing and for the Uber ride back home. I should add that I missed a day's work and income as well.

      Business Response

      Date: 08/04/2023

      We were unaware of any issues with Mr. ***** vehicle prior to this notification. Please have him reach out to us so that we may assist him. We attempted to reach out and there was no answer and could not leave a message. 

    • Initial Complaint

      Date:03/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, March 13, 2023, I had my car serviced at Jiffy Lube because my steering wheel was vibrating and maneuvering back and forth by itself. The mechanics notified me that two-wheel hubs needed to be fixed and when the car was serviced, the employee notified me the problem was not fixed and that it is actually the rack and pinion. I'm left to pay with the work done, which does nothing to help the issue and pay for the problem I came into the store with. I haven't driven my vehicle since Monday night when I picked it up. I attempted to drive the vehicle today, Wednesday, March 15th, but now it is unsafe to drive as the steering wheel is very difficult to turn. The condition of my car has only gotten worse since I took it to Jiffy Lube. I was offered an estimate to fix the rack and pinion, and I was offered a discount on labor (only requiring me to pay for 1 hour of work instead of 3), however I don't feel comfortable having my car serviced at this shop. Instead, I would like a discount on the labor required to change the wheel hubs.

      Business Response

      Date: 03/17/2023

      Thank you, We were made aware of this complaint and have engaged with our guest to provide us further information after she gets a second diagnoses of her concerns so that we may address them. 

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a busy mother of 4 and this matter is taking too much of my time. But I am insistent to let it be known how unprofessional and rude with service at one of the juffy lube locations. So rude that I am going to file a complaint with the BBB as well. I was in for and oil change and after I left I noticed the next morning there was oil in my ********* called and spoke with a gentleman and he advised me to come back. Due to my work schedule and working in **********, living in ***** I couldn't make it back until the next evening. A gentleman name "coffee" advised me that it was just residual and he cleaned that area up. My husband mentioned that it seemed to be a lot of oil in the garage to just be residual but took his word. Well it continued to leak oil. I then called back and spoke with a ****** and she told me to come back and the service manage would take a look at it. At this point I a little irritated due to the fact this is my third time having to come back for a service that I already paid for. So I go back for the third time... I pulled in and they went under and looked at it. A different gentleman from the previous night came to my window with his phone in his hand and stated that his oil change had no leaks, the leak isn't coming from what they did. He attempted to show me a picture but as I told him, I do not know what I looking at when it comes to vehicles. I was a little taken back because the issue happened right after the oil change. He immediately got defense and said that I was insulating that his employees sabotaged my vehicle. Completely not what I was insulating. I asked for his name name and it pointed to his shirt, at this point he was extremally rude and defensive and he started to record on his phone. At this point I knew nothing was going to get resolved and I would have to take my truck to the dealership.There should be cameras that you can review and his behavior as a manage was unprofessional. For him to record me was completely inappropriate along with my kids. I asked for a card and he stated that everything was on the receipt the day service was done. I again asked for a card with his contact information and he refused to give it to me.The following day we tried to call to get his name and he was unavailable. My husband then went up there to get the information himself. He recorded the conversation and ****'s tone was completely different and my husband was also able to get his business card. This man basically tried to belittle me, insult my intelligence, and due to the fact that I was a female. He tried to bully me. His demeanor was completely different with my husband compare to me and there should of been no reason that his information could not of been given to me.*********************** General Manager Long story short... It was completely jiffy lubes fault. I took my truck to the dealership and the plug had to be replaced. I had to arrange to get my truck dropped off in fishers and I live in ***** almost a 2 hour commute and arrange for a rental for my truck to be looked at and repaired. I have spent entirely too much of my time on this issue and I am so frustrated how Jiffy Lube treated me as a woman customer because, I know for a fact if I was a man, **** would not have treated me like that!After reading ****** reviewed, it seems to be an issue with this store. When I spoke to ****** she thought I was the life of a pervious issue they had at that current time. I know good employees are hard to come buy and getting people to work these days is a struggle. But as far as an individual running a location, he is far from professional. *********************

      Business Response

      Date: 12/21/2022

      Hello *****, I thank you for taking my call yesterday and allowing us to address your concerns.  Please use the contact information that I provided you via email to streamline our communications. 

    Jiffy Lube of Indiana, LLC is NOT a BBB Accredited Business.

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