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Business Profile

Oil Changes

Jiffy Lube of Indiana, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Reviews

This profile includes reviews for Jiffy Lube of Indiana, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jiffy Lube of Indiana, LLC has 57 locations, listed below.

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    Customer Review Ratings

    4.68

    Average of 114 Customer Reviews

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    Review Details

    • Luis C.

      Date: 05/18/2023

      Luis C.

      Date: 05/18/2023

      Terrible service, went in for a radiator flush and ended up with a huge leak and over heating system. Had to pay for the repair on top of the maintenance service because the did not accept responsibility for it. I will never go back to that business or recommend it to anybody. This was at 71st and Georgetown road in Indianapolis

      Jiffy Lube of Indiana, LLC

      Date: 05/19/2023


      We sincerely apologize for the negative experience you encountered during your recent visit to our establishment. We understand the frustration and inconvenience caused by the issues you described in your complaint. Please accept our sincerest apologies for any inconvenience and dissatisfaction you may have experienced.

      However, upon reviewing your case, we would like to clarify that the problem you encountered with your vehicle's radiator and subsequent overheating was not a result of our service. We take great pride in our commitment to providing top-quality service and ensuring customer satisfaction. Our team of experienced professionals follows strict protocols and best practices to deliver reliable and efficient automotive maintenance and repairs.

      That being said, we deeply value your feedback and appreciate you bringing this matter to our attention. Customer feedback is essential for ** to continually improve our services and maintain the highest standards of quality. We have taken your complaint seriously, and we will use it as an opportunity to reevaluate our procedures and ensure that such incidents do not recur in the future.

      We understand your disappointment and frustration with having to pay for the repairs in addition to the initial maintenance service. We would like to assure you that we always strive to offer fair and competitive pricing for our services. In situations where an issue arises that is unrelated to our work, it is customary for the customer to cover the cost of the necessary repairs.

      Once again, we apologize for any inconvenience caused and the negative impression it may have left. We genuinely appreciate your patronage and the opportunity you have given ** to address your concerns. We value your satisfaction as a customer, and we hope that you will reconsider your decision not to return or recommend our business in the future.

      If there is anything else we can do to rectify the situation or address any further concerns you may have, please do not hesitate to reach out to ** directly. We are committed to ensuring your satisfaction and would welcome the chance to restore your faith in our services.

      Thank you for your understanding and cooperation.

      Sincerely,
      [Your Name]
      [Your Position]
      [Company Name]
      [Contact Information]

    • Haseeb K

      Date: 02/09/2023

      Deceptive pricing. Nowhere on their ads does it say that they only cover 6 quartz in their base price and that each additional quart is extra 7 dollars. Also their charging an extra fee for using their towels.

    • Jason D

      Date: 02/03/2023

      We took our truck to get an oil change and they said our brakes needed replaced. We decided to replace the brakes and the kid didn't take the cap off of the brake fluid so the brake caliber cylinder would push back. His solution was to hit it with a hammer and he damaged the cylinder. The district manager denied this happen and would not repair it. This is horrible service. We took pictures

    • Adonis F.

      Date: 12/08/2022

      Went in for an oil change and they put the wrong oil filter on my vehicle, took the part to dodge and they cross reference the filter stated that its not an Chrysler Dodge Part. And they refuse to pay for any repairs

    Jiffy Lube of Indiana, LLC is NOT a BBB Accredited Business.

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