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Business Profile

Used Car Dealers

Best Deal Auto Sales, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Best Deal Auto Sales, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Best Deal Auto Sales, Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April I purchased a car from this dealership. I was told the passenger side door lock actuator would be replaced, the passenger side speaker would be replaced, and a persistent squeaking sound coming from the steering column would be addressed. This dealer kept the car for three weeks, they called me up to say it was ready. I got a ride from where I live in *************** up to Auburn. It wasn't until my ride left that the assistant manager I was working with told me that none of the repairs were made. I made a review on ****** and the assistant manager was extremely rude and unprofessional about it through text message. I asked if he would help rectify the problems and he said no. I want this made right!

      Business Response

      Date: 01/26/2023

      The customer, *******************, purchased the 2007 ****** Highlander Hybrid on 5/18/2022. We had discussed having several issues being addressed at out ************** Service Center since ************** lived in ************** and that would save him the inconvenience of bringing the vehicle back to our Auburn location. I added an estimate for the door lock actuator into our costs. I had already purchased the speakers prior to selling the vehicle. We had every intention of taking care of these repairs. I had not heard anything about this, so I had unfortunately assumed this had all been taken care of. On 01/10/2023 I was told that there was a very negative review on our Best Deal Auto Sales ****** site under the name "**********". I searched our archives for any customers named ****, and was able to find one that also had a last name that started with C. After texting ************** he did respond and confirmed that he was the one that left the review. The review has since been taken down. ************** also said that the he hadn't had a chance to bring the vehicle in for service over the 7 months that he has owned the vehicle. ****************** vehicle would not be in our service center for 3 weeks to change a door lock actuator and replace a door speaker. All he has to do is schedule an appointment, show up to the appointment, and let us finish the needed repairs. - *************************** Assistant Sales Manager

      Customer Answer

      Date: 01/27/2023

       I am rejecting this response because:

      I am not paying for these repairs. The dealership had this car sitting on the lot for three weeks and then called me to say it was ready. I want the three issues in my complaint addressed at no cost to me. I expect the repairs to be done in a timely manner as I don't have another car. 

      Business Response

      Date: 01/27/2023

      We agree to take care of these issues, as stated in our original response. As previously stated, all ************** needs to do is set up an appointment. We, as always, will do our very best to make sure that the repairs are done as quickly as possible at no cost to **************. - ***************************

      Customer Answer

      Date: 02/23/2023

       I am rejecting this response because:

      From: **** <*****************>
      Sent: Monday, February 20, 2023 1:11 PM
      To: Info@ mailbox <***********************************************>
      Subject: complaint #********

       

      Hello, this complaint was closed on 1/27. I have tried five separate times since then to schedule work on my car and the dealership refuses to get back in touch with me. Is this something you're able to help me resolve? I'm at my **** end with this place. 

      Business Response

      Date: 02/23/2023

      The customer, *******************, has an appointment at our ************** Service Center as agreed. ************** had been texting us, but we did not receive those text messages. After calling our service center, he was put on the schedule.

      Customer Answer

      Date: 02/23/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    Best Deal Auto Sales, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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