Complaints

This profile includes complaints for Superior Auto, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Superior Auto, Inc.

  6642 Saint Joe Rd STE 200 Fort Wayne, IN 46835-1933

  
• 

  Superior Auto, Inc.

  409 S 13th St Decatur, IN 46733-1854

  
• 

  Superior Auto, Inc.

  2353 N Main St Bluffton, IN 46714-1057

  
• 

  Superior Auto, Inc.

  1349 E State Road 205 Columbia City, IN 46725-9001

  
• 

  Superior Auto, Inc.

  633 N Cass St Wabash, IN 46992-1611

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with my *** and informed her when I got off work I would pay the amount. My *** posted the information to my account and informed how much I needed to pay. I got a money order for the amount dated for the day she posted to my account. The following Monday I was informed that my car was going to be ***oed, in which I didnt understand because I made the payment with the posted date in question. The co worker of my *** went solely against her notes which were correct and made me pay extra money when I wasnt supposed to. Also Ive been told by employees and former employees that the staff members are always speaking bad about me and always finding reasons to ***o my car with theyre not supposed to and charging me when Im not supposed to be charged, and also giving me false information about a promotion payment do to me.

  

  Business Response

  Date: 05/26/2025

  Ms. **** purchased a motor vehicle from Superior Auto, Inc.on March 1, 2023, pursuant to the terms and conditions of a Retail Installment Contract and Security Agreement, which was subsequently assigned to *****************(hereinafter we, our).

  If and when we receive notification that a customers insurance coverage has lapsed, or that such coverage has been changed in such a way that it no longer meets the requirements of his or her contract, we purchase insurance to cover our interest in the subject vehicle. That insurance is commonly known as ******************************* (***). *** has been added to Ms. ***** account accordingly, and the premium for *** is deducted from periodic payments before any amounts that are applied to principal and interest. As such, if the amount of any given payment is not enough to cover the sum of the periodic payment and the *** premium, the amount of the periodic payment is deficient, often resulting in default.

  The payment in question was placed in the night dop box,which means that it was not posted until the following business day thus resulting in a further *** charge at $3.85 per day.
  Ms. ***** statement containing finding reasons to repo my car... has no basis in fact, and is simply nonsensical. Our account representatives success is based on collecting money, not collecting cars.  Furthermore, we are unclear as to the meaning of the statement giving me false information about a promotion  According to our records, Ms. **** received a promotional payment in the amount of $150.00 on or about May 2, 2025.  If she disagrees, we will be happy to provide her with a copy of her payment history upon her express request.

  Regarding Ms. ***** desired settlement, we do not agree that a billing adjustment would be appropriate under the circumstances.  She did not pay any amount that was not due under the Conract, and she did receive the promotional payment about which she alleged false information.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Superior auto approximately oct 2024 I was chased down to 3 different locations by their repo department in regards to refusing to pay for their car note insurance **** these people tried to possess the vehicle while I was inside mind you the only thing that was not fully paid was insurance carnote was paid in full I had another insurance provider and asked them to remove me from their insurance they refused Wound up still paying carnote insurance into a car accident with semi approximately 3 weeks later they took the 4000 dollar insurance check to get vehicle fixed applied it how they wanted to apply it and told me still fix the car is now currently harassing myself and family member in regards to a carnote and insurance while leaving me to pay for damages of a semi incident seeking help

  

  Business Response

  Date: 05/09/2025

  Please see the file identified as "Response to Complaint ID ************" for our response.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred October of 2023. We did not have any problems until June of 2024 with the timing chain and the warranty covered the timing chain. We sent the car to Precision Auto next door to Superior Auto and they did not hook anything up right which we did not know until August of 2024 when the starter got replaced. We understood it was a used car and it would come with problems. However, I tried to use their repair program because the timing chain went out again at the end of February beginning of March and supposedly they kept losing the paper work. Then I had contact with the company Friday March ************************************************************************************* as a voluntary repo. It sat at ****** Chevrolet for a month before we turned it in. We were without a vehicle and we have two kids to get places and thats how they lefts us. And my wife specifically told them in person the work was not done and they told me Friday that they were told the work was done. Then they took about two weeks after the initial call on March 12 2025. We kept making payments thinking they would help fix it but they just kept saying they didnt have anything Eventhough we had turned everything in. We are not the first ones they have done this to. Some of the estimate was stuff I could fix myself. We just wanted the timing chain and AC condenser paid for by them. Nothing more. They do have the vehicle in their possession as of Friday March 21 2025.

  

  Business Response

  Date: 04/10/2025

  Mr. ******** purchased a motor vehicle from Superior Auto,Inc. (hereinafter Superior) pursuant to the terms and conditions of a retail installment contract and security agreement, which was subsequently assigned to **************** (hereinafter we, our).

  We do assist our customers in terms of financing repairs,and like any other creditor, we have an underwriting process for the extension of credit.  According to our records, we informed Mr. ********* cobuyer on March 1, 2025 of the numerous items that she and Mr. ******** still needed to provide for the purpose of completing the underwriting process. While Mr. ********* states that supposedly they kept losing the paperwork,our records indicate that we never initially received it.

  We agree that we told Mr. ******** and his cobuyer that they were still responsible for their account payments even though they surrendered the subject vehicle. Surrendering a vehicle which is secured by a contract does not absolve a person of his or her obligation thereunder.
  
  Regarding Mr. ********* desired settlement, we have obligations under Article 9 of the Uniform Commercial Code to notify debtors of the intent to resell repossessed property, including the details of such sale, and to provide an explanation of any surplus or deficiency after the sale occurs. We intend to comply with those requirements thus we do not intend to cease communication. Moreover,we do not agree that a refund would be appropriate under the circumstances.

  
  

  Customer Answer

  Date: 04/11/2025

   I am rejecting this response because:
  They are lying about the never receiving it. We have proof it was sent in to them through emails and the cobuyer personally sent the stuff with the person making contact with the company. And it is within my email that stuff was sent to them. And proof we had everything sent to them. 
  
  

  

  Business Response

  Date: 04/16/2025

  In our initial response, we did not say that we received no documents from Mr. ********* we stated that he still needed to provide certain items in conjunction with his credit application.

  For example, reasonable proof of ones residential address is a core element of credit approval. We are no different than any other creditor in that regard. Mr. ********* credit application stated that he lived at his current address for 1 year and 8 months. While the address on his credit application did match his drivers license, he submitted 5 other documents that contained a different address. Furthermore, our underwriting guidelines require year-to-date income information when an applicants income is sporadic as was Mr. *********. He failed to provide that information.

  Because we were unable to obtain all the items that we needed from Mr. ******** for credit approval, we were unable to approve his request for credit.  Accordingly,as required by applicable law, we sent an Adverse Action Notice to the address that was provided on Mr. ********** credit application. A copy of that Adverse Action Notice is included.

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed the car on March *******, understand that there is a 3 day grace ******* My car 2 weeks in started with the wheel bering and tire rod needing replaced on vichele. Then about a month after the water pump goes out. Know I'm having issues with spark plugs. The spark plugs will not come out. They have either been torqued. Which even I know is not something you do with spark plugs, or there has been issues with them being stripped, I am not the cause of the problem because this is the first time I'm trying to change spark plugs. The only option superior auto is giving me is to have the car refinanced. Adding the bill of the repair to my loan and causing payment to go up. I have no other words besides getting a car from them is the worst thing i have ever done. They then proceed to tell me that the car is used so this/should be expected. I went through another dealership and had thar car for 4 years with no major problems!!!!!!! *******,In superior auto, better yet the entire company is not worth going to! They only car about the money, not the crappy vichele or the person relying on them to provide decent vicheles!

  

  Business Response

  Date: 03/26/2025

  Please see the file identified as "Response to ********.pdf" for our response to this complaint.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a $20,000 car 11/14/24 drove approximately 1 1/2 wks and it broke down, 2 mechanics looked at it, repaired it best they could, 1/2 wk later it broke down again. Was told by a mechanic that it has serious problems, expensive to repair and probably not worth it. An employee told me to bring the car back and they would make it right. Got the car back there, they claimed that conversation didnt happen. They stopped my payments on the car.tried working with them, paid to have the car towed to their mechanic. They fought to get the warranty to pay it, superior paid 1/2 , I of 1/2. Drove the car for 1/2 wk, it broke down again and sitting at their mechanics.Ive missed about 3 months of work due to not having transportation, have had a drivable car for about 3 weeks since I purchased the car. Payment was due on 2/20 Told them that I wouldnt have the money for another payment until the 2/26 when I received my disability check, havent had a paycheck in 3 months because of the car. Today 2/26 when I called them, they said that the car was repossessed from the mechanics due to non payment. I put down $600 deposit, paying $700 a month payments, tow bill amongst repair bills amounting to $2612.12. Have lost approximately $2700. In wages not to mention the mental anguish this has caused me. With payments, repairs and loss of wages, Im in this for over $5000. In just 3 months for a car that I have not been able to drive except for approximately 3wks. They repossessed the car, said it will be sold for whatever they can get out of it and that I will be responsible to pay off the remainder of the $20,000 plus

  

  Business Response

  Date: 03/15/2025

  Ms. ******* purchased a Buick Encore from Superior Auto***** ("Superior") on November 14, 2024 under the terms and conditions of a Retail Installment Contract and Security Agreement  ("Contract") which was subsequently assigned to ***************** ("we",  "our")
  

  We are unclear as to the meaning of Ms. ********* statement "They stopped my payments on the car."  We simply do not have the ability to prevent a customer from making payments.
  
  Ms. ******* was issued a 24-month 24,000-mile warranty in conjunction with her purchase at no additional cost, and she agreed to the terms of that warranty at the time of said purchase.  Even though any repair item not covered under the warranty is Ms. ********* responsibility, Superior did assist her in the amount of $331.45.
  
  Superior offers all potential purchasers the opportunity to have any vehicle inspected by a mechanic or repair facility of his or her own choice prior to the purchase.  According to Superior's records, Ms. ******* voluntarily elected not to have the subject vehicle inspected prior to her purchase.
  
  We feel as though cancellation of the contract would be fundamentally inappropriate under the circumstances.

  
  

  Customer Answer

  Date: 03/17/2025

   I am rejecting this response because:
  
  They did stop the payments according to the text message that I got. Notice that I was getting messages from 2 different numbers from them.  The second time that the car went to the mechanic that they referred me to, I had called superior auto and told them that I would not have the $ to make a payment on the 20th due to not having a paycheck because of no transportation. Explained that I would make the payment on the 26th when I received my disability check. They started the very next day calling and harassing me references and my husband at work. I called on the 26th to make a payment, asked her why she made those calls when I had just spoken with her. She informed me that the car was being repossessed because the payment wasnt made when due. About a week later I spoke with the mechanic and the car was still on their lot but had been repaired. My husband called Superior auto, paid the bill and picked the car up from the mechanics shop. 
  When I purchased the car I was told that the warranty would pay for anything under the hood but did not include body or interior. That was not true. It has paid for very little  of the over $1500. Repairs that have been made to the car thus far.   Total pay off for this car is over $20,000. $700 a month payments in a car that sat undrivable for approximately 3 months out of the 4 months that Ive had it resulting in a loss of 3 months of wages. I purchased the car for reliable transportation for work and it has been the total opposite. Ive had the car back for a little over a week now. Rather or not it will still be on the road by next week is yet to be seen.  Since I purchased the car it had been on the road for 1-2 weeks then in the repair shop for a few weeks. If the car is actually repaired and stays running thats fine but who can afford that kind of money and still put an extra $400-$500 into repairs every few weeks? I cant 

  

  Business Response

  Date: 03/25/2025

  We stopped Ms. ******** automatically scheduled future payments, and we did this because she came to our office, returned the keys to the vehicle and expressed her intent to discontinue making payments.  Simply stated, she voluntarily surrendered the subject vehicle.  As such, it would not have been prudent for us to continue taking payments from her account.  Furthermore, as we stated in our original response, we cannot prevent a person from making account payments. Canceling future scheduled recurring payments does not prevent a person from voluntarily making payments.

  According to our records, Ms. ******* returned the keys at approximately 1:24 PM on December 26, 2024. Please note that the image she provided indicates that we canceled her recurring future scheduled payments at 2:19 PM on that same day. This clearly demonstrates that we took this action after she surrendered the vehicle. Moreover, it plainly states "Your payment schedule has been canceled." We emphasize the word "schedule."
  

  Ms. ******* claims she was told that the warranty would pay for "anything under the hood." To clarify, she was told in writing that the warranty covered specific items. Please see the attached "Warranty Enrollment."  
  
  Our position remains unchanged in this matter.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car not even 30 days ago and my transmission went out they are putting a old transmission in it but I have to pay 150 on it and they wont give me another car I dont want the same car with an old transmission and they are charging me ****** for a 2015 **** escape I signed the paper work but I didnt know I would have problems already and wont get another car

  

  Business Response

  Date: 03/05/2025

  Ms. *********************** "...they are charging me ****** for a 2015 **** escape..."is a significant exaggeration of the sale price.  The correct sale price of the subject vehicle was $17,495.  The amount financed on *********** current contract contains an unpaid balance brought forward from a previous contract in the amount of $13,867. Perhaps she is not making a distinction between the amount brought forward from that previous contract and the current vehicle's sale price.
  
  Ms. ****** was issued a limited warranty in conjunction with her purchase at no additional cost, and the provider of that warranty paid a total of $4,850 toward her transmission repair.  The fact that any warranty claims would have a deductible in the amount of $150 was clearly stipulated in the warranty documentation that Ms. ****** executed in conjunction with the purchase, and she agreed to this deductible and the warranty's other terms at that time.  As such, a refund or replacement would not be appropriate under the circumstances.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Jeep Wrangler from.superior auto not even 6 months ago The check engine light came on about a month ago I took it to a jeep dealer, and they said it needs downflow and up flow o2 censor and that the engine has a tick in it and needs new lifter seals and possibly a new cam out of pocket after the warranty that I pay for is gonna be most likely around $1500-$2000 I contacted superior auto about this i haven't even had the vehicle for 6 months They said I could apply for financing and, if approved, superior auto would cover the cost of the repairs and add it to my loan The payoff for this vehicle is $21,000. The blue book value is less than $10,000 I strongly feel that I shouldn't have to pay to fix the vehicle at all as I haven't even had it for 6 months

  

  Business Response

  Date: 02/19/2025

  Mr. ****** purchased a Jeep Wrangler (hereinafter "Vehicle") from Superior Auto, Inc. (hereinafter "we","us"), pursuant to the terms and conditions of a retail installment contract and security agreement which was subsequently assigned to **************** (hereinafter "SAC").
  
  While Mr. ****** takes the position that we should pay the amount that was not covered by the warranty, it should be mentioned that the list of items covered by that warranty is unambiguous and all items not listed therein are expressly disclaimed, and he agreed to the terms of the warranty at the time of his purchase.  Furthermore, we encourage each potential purchaser to have any vehicle inspected by a mechanic or repair facility of his or her own choice prior to finalizing a purchase. The attached document file identified as "Inspection Option.pdf" demonstrates that Mr. ****** was offered the option of such inspection but he voluntarily declined it.
  
  Mr. ******* position in this matter seems to imply that we should have or could have known that his oxygen sensors would become faulty. However, the notion that we would be able to predict such an issue several months before its occurrence is not reasonable.
  
  Regarding his desired settlement, we do not agree that paying for Mr. ******* repair would be the appropriate action under the circumstances.

  Customer Answer

  Date: 02/20/2025

   I am rejecting this response because: they might have not known about the 02 censors but they definitely could hear the ticknin the engine and had to be aware that there was an issue with vehicle and at no time was anything mentioned to me.or any other customer that I have talked to about  having the vehicle looked over by a mechanic before purchase 
  
  
  

  

  Business Response

  Date: 02/28/2025

  Mr. ******* rejection seems to be based on his statement that he was unaware of his option to have the subject vehicle inspected prior to his purchase. With our previous response, we uploaded a true and exact copy of a document identified as "Inspection Option.pdf" that he executed in conjunction with his purchase. In addition to that item, he also executed a "Buyers Guide" (please see the file identified as "Buyers Guide.pdf" included with this response). The Buyers Guide contains the following statement in boldface capital letters near the bottom of the first page:

  
  "ASK THE DEALER IF YOUR MECHANIC CAN INSPECT THE VEHICLE ON OR OFF THE LOT"
  
  Furthermore, a copy of the Buyers Guide was affixed to the subject vehicle while it was displayed for sale as required by 16 CFR *****, and it remained affixed thereto up to the time of Mr. ******* purchase.
  
  To summarize, Mr. ****** executed no less than two items that made direct reference to his option to have the subject vehicle inspected.According to the document identified as "Inspection Option.pdf" that we previously supplied, he voluntarily declined this option.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car in November it was a *******. Prior to me buying the car, it was issue that was promise to get fixed. Meanwhile they didnt want to fixed it. I called 80 times, day and night for someone to reach out to me. Finally after In January I was able to switch out. To a jeep. Prior to me getting a car o referred a friend. Its now February and I still havent got my 150 for referral. These people want the money on time. But will take your car if you owe a *****. When I called they say like dont care Im telling please dont buy a car from here. Please ?? SUPERIOR AUTO IN *************

  

  Business Response

  Date: 02/20/2025

  According to our records, the referral payment was applied to the complainant's account on February 14, 2025. As such, this complaint has been resolved to the best of our knowledge.

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  buying a vehicle with superior has been the worse experiance i have ever had. i applied for vehicle in october ************************************************************************** the vehicle i wanted wqas in the shop. i got told that for a month so i decided to go to another location which i chose ******** as they had a vehicle i wanted. called store before i drove there an hour away and was told they didn't need me to bring anything everything was ready i just needed to test drive vehicle. so i did do that and loved car and then the manager there told me i couldn't have it today cause i had to do an updated application as other one was a month old due to waiting on new castle. i was not happy and upset so i came back the following Monday and was there for a really long time after i was told all i had to do is sign she had all the paperwork done. she did not and i was there for 4 hours. i had to put down way more then i was told and then i had not had the car but 2/3 weeks and had not made first payment yet before it was in shop for new transmission and several other things. i did have a warrenty which covered most of it besides $689 which incluided my deductable of $150 so i called superior and spoke to manager and they were going to do a rewrite and add it to end of loan. it took them amlost 3 weeks to get this done for me knowiing i was out of vehicle. she was not consistant on what documents wqas needed to get this done and several phone calls a day. they always said they would call back and NEVER DID. the car place that fixed vehicle let me have vehicle while waiting for check after i paid the $150 so that left a total cost of $******. the manage who i have dealt with this entire time emailed car place letting them know approval number nad check amount which was ******. i got a call over weekend it was ready so i picked it up in ******** and took it to car place. when i got there realized the check amount was not correct. it was for ****** almost 110

  

  Business Response

  Date: 02/15/2025

  Ms. **** purchased a **** Explorer from Superior Auto, Inc.("Superior") on November 18, 2024, pursuant to the terms and conditions of a Retail Installment Contract and Security Agreement which was subsequently assigned to ***************** ("SAC", "our").

  According to our investigation, Hoosier Auto Repair told our General Manager that Ms. **** provided authorization for additional work to be completed after her original estimate was submitted to the warranty provider for approval.  Consequently, the amount of the final invoice was more than the estimate on which the financing of the repair was approved.
  The amount of the check to Hoosier Auto Repair was equal to the difference between the amount of the final repair invoice and the amount which was approved by the warranty provider, thus the additional work that Ms. **** authorized resulted in a reduction of the check.

  Furthermore, Ms. **** stated in her complaint that she realized the difference in the amount of the check when she arrived at Hoosier Auto Repair. However, our General Manager stated that Ms. **** was duly informed of the difference in the amount of the check at the time she executed the refinancing agreement.  Moreover, the check in the amount of $428.36 was equal to the amount on the very document that Ms. **** executed on January 28, 2025. Please see the file identified as "Bond Refinancing Agreement.jpg"
  
  SAC was simply the lender that assisted Ms. **** with financing a repair. It should be mentioned that she had the choice to refuse ***'s assistance. Furthermore, any additional amount that Ms. **** paid toward her repair invoice was paid to the repair facility, not to SAC, thus a refund would not be appropriate.

• Initial Complaint

  Date:01/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got the car in April of 2024, I was told that there werent any issues. Having the car a couple weeks I noticed there were issues, my timing chain, my gaskets for my intake, my water pump, my differentials were leaking, the sunroof was leaking so bad I had 4 inches of water in my floor boards. When brought to their attention I was pushed aside.. I had asked to see if any of this was recorded for, and was told no there was nothing wrong. *********************** almost ****** in repairs. I felt like I was handed a crappy unfair offer. I have had a few bad couple of weeks. When brought to the attention, I get told I havent been communicating, but I have called and explained my situation multiple times. I had stressed about the fact I was looking for a different job.. I got a different job and they took my car, I stated I needed every two weeks now.. so with them taking my car I lost my job, Im not about to be homeless, and was basically mocked and put down for the issues going on.. Im now struggling, I havent had any help.. I was having people help me keep up my payments, I told them what I was told.. if it didnt happen like that, I was automatically told they cant help me they cant go past policy.. remind you before all of this my payments were made on time every time.. I have suffered enough..

  

  Business Response

  Date: 02/11/2025

  Mr. ****** did in fact purchase a vehicle from Superior Auto, Inc. on April 19, 2024, pursuant to the terms and conditions of a Retail Installment Contract and Security Agreement ("Contract").  The Contract was assigned to **************** ("we", "our") on April 30, 2024.

  A 24-month 24,000-mile warranty was included with ********** purchase at no additional cost. According to our records, that warranty paid $2,951 for the items it covered, which included the water pump and timing chain that Mr. ****** mentioned in his complaint. This occurred on or about August 29, 2024, which was substantially longer than "a couple weeks"after his purchase as he stated.
  In response to the statements related to the collection of his account, Mr. ****** agreed to the terms and conditions of the Contract upon its execution.  We vehemently disagree with the statement that he was "mocked" or "put down" by any of our employees. Furthermore, Mr. ******* statement which contains "my payments were made on time every time" is not accurate.
  
  Regarding Mr. ******* desired settlement, we do not believe that a refund would be appropriate under the circumstances.  Moreover, we do not agree to cease communication, as further communication is required by law.  When a secured creditor sells a repossessed vehicle at a public auction, that creditor is required under Article 9 of the Uniform Commercial Code to notify the debtor about the details of the auction,such as its location and the time at which the auction will be held.  The secured creditor is also required to send the debtor a notice of surplus or deficiency after the sale occurs.

  Customer Answer

  Date: 02/15/2025

   I am rejecting this response because:
  I absolutely did have to wait until August to get my car worked on, why because I had to find a shop willing to work with my pay schedule also payment plans.. So there is a reason?  Also you guys were told about issues as soon as I started seeing them! I absolutely was mocked. If my payments were going to be late I informed you guys! Since November, there have been issues on my payments yes Ill agree.Explain how am I supposed to pay you if my check wasnt wrote to me until Sunday? I also have a 2000 dollar bill left for Expert Transmission, but the warranty cover everything that was wrong! Absolutely absurd.. ****** IS CRAZY FOR A CAR WITH ******* MILES ON IT! ***** blue book is 5500 or close to that! Also I had called and asked for help to cover the rest of the payment for expert. Was told that they could do that, but I waited to long.. when asked if they could try I was told, I could try but it wont do no good. When I had asked for a little bit of time so I could pay was told policies are policies.. There again is just one thing that is absurd. You want people to buy your cars but wont work with them? Just a commission pay, is probably my guess. Thats all that matters. This is a real world! People struggle! People have hard times! Its not right to downgrade, or make a person feel so bad! I put a lot of money into that car.. I started a new job and asked to be put onto every two weeks! right? One store had said, yes they can get a verification letter stating you work there and pay period and we can switch to that but when asked the original location I was told when you get your first paystub. How am I suppose to pay when I DO NOT GET A CHECK FOR TWO WEEKS. The next day my car was picked up. Guess who lost their job? during that time I had to fix my valve covers.. the car was parked with the hood up for a reason! But that didnt matter.. I lost 2 parts that costed 22 a piece.. plus the valve cover and seals.. 

  
  

  

  Business Response

  Date: 02/24/2025

  As stated in our response to Mr. ******* original complaint,he purchased a vehicle from Superior Auto, Inc. on April 19, 2024, pursuant to the terms and conditions of a Retail Installment Contract and Security Agreement ("Contract").  That Contract was subsequently assigned to ***************** ("we", "our").

  Mr. ****** seems to believe that the content of his statements supersedes the terms and conditions of the Contract. For example, "...you guys were told about the issues as soon as I started seeing them..." does not waive his obligation to pay on or before a given payment is due, and neither do statements such as  "...if my payments were going to be late I informed you...", "...how am I supposed to pay you if my check wasn't wrote to me until Sunday?" and "How am I supposed to pay when I DO NOT GET A CHECK FOR TWO WEEKS."

  Simply stated, informing us that he cannot or will not pay does not simply allow him to make a given payment after it is due.  The terms of the Contract are unambiguous.

  Our position remains unchanged in that neither a billing adjustment nor a refund would be appropriate under the circumstances.  Furthermore, if Mr.Sabian chooses not to reinstate the Contract and get the Vehicle back, Article 9 of the Uniform Commercial Code requires us to send correspondence related to the sale of the repossessed Vehicle and any surplus or deficiency after that sale.  Accordingly, we do not intend to cease communication at this time.

  Customer Answer

  Date: 03/03/2025

   I am rejecting this response because: I was told very beginning not a thing wrong.. I had 3 different mechanics state, there is no way my timing chain just got messed up after two weeks of driving, they said it was a on going issue. didnt know about the water pump? There is no way because looking under the hood you could see it spraying water! Didnt know about the sunroof leaking I find that hard to believe, the car sat in the rain Yall had to open and look once or twice. Didnt know about the leaking differentials? Again 3 different mechanics stated no way the differentials went out that quick. So again, all that Im asking for is either money taken off, a refund of some short, or you could let me get the car lower price, and let me start over, so the car isnt your issue and I can fix it and worry about it. I was a great customer up until things went south with me and you guys. Plus the job I had was ridiculous. But before all of that, I was great customer and made sure I paid on time.. I just dont think its fair for me to pay ******+ for a car I have already put over ***** worth of work, it had ****** miles when I got it, ***** blue book is listing it for ********* I would be okay with paying *****. Just something for all of the struggle and the struggles I have to deal with if and when I get it back!