Complaints

This profile includes complaints for Superior Auto, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Superior Auto, Inc.

  6642 Saint Joe Rd STE 200 Fort Wayne, IN 46835-1933

  
• 

  Superior Auto, Inc.

  409 S 13th St Decatur, IN 46733-1854

  
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  Superior Auto, Inc.

  2353 N Main St Bluffton, IN 46714-1057

  
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  Superior Auto, Inc.

  1349 E State Road 205 Columbia City, IN 46725-9001

  
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  Superior Auto, Inc.

  633 N Cass St Wabash, IN 46992-1611

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1000 down for a vehicle while the business was having a $100 down special. Have made regular payments and the business continues to threaten to repo the vehicle. They were supposed to assist with tags and registration and have not. They are consistently disrespectful to customers and threatening.

  

  Business Response

  Date: 10/07/2022

  There was no such $100 down special when ****************** purchased.  Furthermore, it was his choice to put $1,000 down on his purchase.  Moreover, it should be emphasized that the mere statement that a person may lose his or her vehicle for nonpayment is not a threat, it is simply that: a statement, whose purpose is to ensure that the person who chooses not to pay is reminded and understands what may happen as a result, and such a statement is also repetitive of what ***************** was already told at the time of his purchase, both verbally and in writing. Furthermore, the same information is contained in the legal and binding contract which Mr. ******** executed in conjunction with his purchase thus there is no ambiguity.

  Any reasonable person would agree that its better to remind someone of the possibility of losing a vehicle for nonpayment rather than to simply retake the vehicle without notice.
  

  Theres a very simple conceptual solution for *****************:  If his account payments are made on or before the dates on which they are due and he maintains full coverage insurance on the subject vehicle, he will not hear this statement that he construes as a threat.
  
  Regarding Mr. ******** statement that we were supposed to assist with tags and registration and have not, please see the document identified as ******* Registraton.pdf which is included with this response.  This document demonstrates that Mr. ******** title work has been completed; contrary to his complaint.
  
  
  Cordially,
  
  
  
  Compliance Department
  

  
  

  Customer Answer

  Date: 10/10/2022

   I am rejecting this response because:
  They were running a special of $89 for a down payment. Much like they currently are... Please see screenshot. I paid the $1000 down to begin paying the vehicle of quicker. The business did not respond friendly until I made this complaint and was not the individual who completed the vehicle tax registration. 

  The companies employees do threaten to come take the car on every payment due date to scare the buyer into paying the payment. Furthermore the company has made discriminatory remarks a the sales manager stated to me, "I knew you would do this. Black people ugh." 

  I have made every payment in full or I've the amount and three business has remained unprofessional, discriminatory, and threatening. 

  
  

  

  Business Response

  Date: 10/18/2022

  In our original response, we indicated that ****************** paid $1,000 by his own choice.  In his rejection to our response, he confirmed the same by his statement I paid the $1000 down to begin paying the vehicle off quicker.

  Moreover, Mr. ******** original complaint stated in part They were supposed to assist with tags and registration and have not.  However, we provided a true and exact photocopy of Mr. ******** vehicle registration in our original response. He also stated in part and was not the individual who completed the vehicle tax registration but he didnt specify the individualto which he alluded, thus we fail to see any relevance of that statement.  Furthermore, we cannot see why it would make a different which individual completed the transfer and registration; it was clearly completed.

  The ***************************** dictionary defines threat as an expression of intention to inflict evil, injury, or damage.  Informing a person of the possibility of undesired consequences of nonpayment can hardly be construed as an attempt to inflict evil, injury, or damage, or anything even remotely similar.  In fact, if a customer expresses his or her intention to discontinue payments, we inform that customer of the possibility of undesired consequences as a matter of ********* so that an unwanted outcome may be prevented or avoided.
  
  Regarding Mr. ******** allegation of a racial comment,we vehemently assert that no such statements or similar expressions would ever be condoned or tolerated for any reason whatsoever, and if we were presented with reasonable evidence of such a statement, the situation would be addressed promptly and the person or persons responsible would unquestionably be dealt with swiftly and appropriately.
  
  
  Most Cordially,
  
  
  Superior Auto, Inc.
  Compliance Department

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this company, they charged me over $30,000. I have made all payments on time. I have had this vehicle for less than 90 days and its having a major issue where it wont start. I have contacted the company they offered no assistance I tried calling corporate the numbers dont work. I feel I am being grossly over charged and down right scammed. I feel like something should be done before more people are in the same situation.

  

  Business Response

  Date: 09/27/2022

  ******************** indicates that her complaint involves Guarantee or Warranty Issues.  However, it should be emphasized that there is not a warranty associated with Ms. ********* purchase thus there can be no issue related to any such warranty.
  

  Superior Auto displays all vehicles for sale pursuant to applicable law.  As such, a document identified as a Buyers Guide was appropriately displayed in the subject vehicle up to and including the time that ******************** purchased.  Furthermore, Superior Auto allows all potential purchasers to have any vehicle inspected by his or her own choice of repair facility or mechanic prior to finalizing a purchase.  Our records indicate that ******************** did not exercise this pre-purchase inspection opportunity.
  

  In closing, we do not feel as though releasing ******************* from her contract would be appropriate under the circumstances.
  
  Cordially,
  
  
  Compliance Department

  Superior Auto, Inc.

• Initial Complaint

  Date:09/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware!!!!! ***** is a very shady lady!! Lying comes just as natural as breathing to some of these women. They illegally repossessed a vehicle, wrecked it and said nothing, then canceled a payment and repossessed it again. When ***** was asked on a recorded line she admitted to canceling and lying then hung up on me multiple times. Not surprised at all when I called back and asked for a supervisor name and number I was told no and was hung up on again. When consulting with local police and an attorney I found out they had in fact wrongfully repossessed the vehicle. Still have got no response from a supervisor or customer resolution. I think these people are very unprofessional and liars. I've contacted news outlets who have also confirmed shady practices by this company. Do better, and change your name...."superior" is not at all something descriptive of the so called business you are running!!! ***** and ***** have always been very nice and helpful hopefully they can break away from this place before it ruins them also.

  

  Business Response

  Date: 09/12/2022

  It is common for a business to discontinue accepting checks from a person who has demonstrated a propensity for writing checks that are dishonored to insufficient funds.  Like many businesses, we have a policy which addresses this issue, and that policy was clearly and conspicuously disclosed to **************** as it is to all of our customers: If two payments are returned due to insufficient funds, we no longer accept forms of payment that can be dishonored as such.  It should be emphasized that ****************** dishonored ACH transactions have the exact same result as paper checks which are returned due to insufficient funds.  These are often referred to as a bounced checks.

  
  Moreover, ****************** statement that we illegallyrepossessed her vehicle is absurd. The vehicle was repossessed as a direct result of nonpayment.
  
  ****************** desired settlement is Contact by the business. However, this is notably inconsistent with ****************** recent actions. According to our records, we have attempted to contact her on numerous occasions to discuss her account but she refuses to return our calls and messages.  It stands to reason that a person who is asking for contact from the business would answer at least one of the calls from that business.
  
  The telephone number of the office which services ****************** account is *************, and that is the same office which has been trying to contact her.  That being said, **************** can have contact with our business by simply returning one of our calls. The business hours are 9:00 AM to 6:00 PM weekdays and 9:00 AM to 4:00 PM on Saturdays.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I got two cars from here and one car is nothing but trouble! Always having to fix one all the time! I replaced the battery in one. And the same one it is always breaking down! I was lied to about the same one. I am always putting in coolant even though I took it a **** dealer and they found nothing why I am Losing it all the time. Now I have to put in another $300 into it for a fuel line sensor. The problems go on and on and on. I hate paying for something that is not gonna run right or work.

  

  Business Response

  Date: 09/15/2022

  Every vehicle at Superior Auto is offered for sale under all applicable law, including the ************************ Used Car Rule.   A standard Buyers Guide was appropriately displayed in the subject vehicle when it was purchased by ************************. The Buyers Guide is a form which is issued by the *** and is used for the purpose of clearly indicating to consumers whether any warranty is associated with the vehicle to which it is attached. Moreover, Superior Auto encourages all potential purchasers to have any subject vehicle inspected by a mechanic or repair facility of his or her own choice, prior to finalizing the purchase.  ************************ executed a document identified as Acknowledgement of Mechanical Inspection Optionindicating that he chose not to exercise this pre-purchase mechanical inspection.
  
  Subject to a reasonable repair estimate and credit approval, we may be able to assist ************************ in terms of financing a repair should he desire such assistance. However, based on the fact that there was no warranty associated with Mr. *********** purchase, neither a refund nor an exchange would be appropriate under the circumstances.

   

  Most Cordially,

   

  Superior Auto, Inc.

  Compliance Department

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1, 2022 I put $1800 dollars down on a vehicle plus another $1000 out of my taxes when I receive them at Superior Auto in ************ ********. They sold me a piece of c*** The vehicle doesn't excelerate half the time when you push the gas pedal. It goes straight to the floor. The brake lights never go out on there own. You have to smash the break pedal 3 or 4 times after the car is turned off in order for them to go out. And The battery is completely corroded. I had 3 days to take it back if I decided I didn't want it. So I did. The next vehicle they put me in was a 2011 **** edge. Loved it! But when I went to go sign all the paper work they didn't have a title for it. So then they tired to put me in a 2010 ***** equinox and when I went up there to sign papers on it it's no longer ready to be sold. I am so frustrated. It's been almost 2 weeks that I have been driving a vehicle that is not safe to be driving on the road and they could care less.

  

  Business Response

  Date: 08/26/2022

  Our records indicate that **************** purchased a 2022 Chevrolet Equinox on August 23, 2022 and she has expressed no complaints since then.  Consequently, we feel as though the matter is resolved to ******************** satisfaction.

  Customer Answer

  Date: 08/29/2022

   I am rejecting this response because: I did not purchase a 2022 ***** equinox I purchased a 2010 ***** equinox. And that was after almost 3-4 weeks of going back and forth trying to find a vehicle that they had all the correct paper work for and that was road safety before even leaving the lot. It was a horrible experience dealing with one of the managers named *****. She didn't have a clue about anything that was going on. And absolutely the rudest person I've ever come across in a place of business. I've worked with the public for almost 20 years and that woman had no people skills what so ever. Very unprofessional. I will never purchase anything from this company again. Nor would I ever recommend them to anybody looking for a used vehicle. 
  

  

  Business Response

  Date: 09/01/2022

  The 2022 the model year contained in our original response was clearly a typographical error, we apologize.  **************** is correct; the Chevrolet Equinox is in fact a 2010 model year, not a 2022 thus we all agree that the model year of the subject vehicle is actually 2010.

  However, the fact remains that it would not be appropriate to give **************** a "down payment back" as she stated in the "desired settlement" section of her original complaint. Every vehicle at Superior Auto is offered for sale under all applicable law,including the ************************ (***) Used Car Rule.   A standard Buyers Guide was appropriately displayed in the subject vehicle when it was purchased by ****************. The Buyers Guide is a form which is issued by the *** and is used for the purpose of clearly indicating to consumers whether any warranty is associated with the vehicle to which it is attached. Moreover, Superior Auto encourages all potential purchasers to have any subject vehicle inspected by a mechanic or repair facility of his or her own choice, prior to finalizing the purchase and **************** was no different in that regard.  However, she executed a document identified as Acknowledgement of Mechanical Inspection Option clearly indicating her choice not to exercise the pre-purchase mechanical inspection described herein.

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle within 4 hours of driving off the lot my car died in the middle of an intersection. They fixed my truck within a week it was back in the shop and I had to rewrite my loan again. We signed a contact when my first payment was due I have a recorded of the employees saying they shouldn't had done this and that and saying I signed the contract now they want to breech the contract and repo my truck

  

  Business Response

  Date: 09/01/2022

  Every vehicle at Superior Auto is offered for sale under all applicable law,including the ************************ Used Car Rule.   A standard Buyers Guide was appropriately displayed in the subject vehicle when it was purchased by ******************. The Buyers Guide is a form which is issued by the *** and is used for the purpose of clearly indicating to consumers whether any warranty is associated with the vehicle to which it is attached. Moreover, Superior Auto encourages all potential purchasers to have any subject vehicle inspected by a mechanic or repair facility of his or her own choice, prior to finalizing the purchase.  ****************** executed a document identified as Acknowledgement of Mechanical Inspection Option indicating that she chose not to exercise this pre-purchase mechanical inspection.  We do not feel as though a refund would be appropriate at this time.

  Customer Answer

  Date: 09/02/2022

   I am rejecting this response because:
  
  It was not on the car or ever given to me. They have also fixed the car after first purchase without charging me. The car is a lemon under the good faith law aren't they required to pay for all issues with the car since I bought an as is car they fixed with a free of charge never making me sign anything. 

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a car sometime in December of last year within the first 3 days my car started to mess up. I end up keeping the car it only drove for to months of the 7 months or so I had it I just gave it back to them last week. Once it went down the first time they fixed value covers and all the time chain and timing problems it worked for a couple weeks and went down with the exact same problem they charged me **** dollars to fix that. Come to find out last week the engine had a crack in it and its going need a new engine they sold me a bad car. They wanted to put a junk yard engine in the car for 7 grand which I was gonna have to pay for that to. But the things is I ask them to put the rebuilt engine that cost 1 grand more and they wouldnt do it. I have had nothing but problems and they were never willing to help I have lost two jobs for this car and I was paying every week faithfully until they wouldnt fix the car. The problem with the car was that it was shaking and shutting off dead in the middle of traffic. The first shop I took it to that charge me the **** was a shop that works with there business. I have lost a lot of money it has been nothing but a headache. I just dont believe I was ever going to have this car long after talking to the shop I just sent it to.

  

  Business Response

  Date: 08/02/2022

  Every vehicle at Superior Auto is offered for sale under all applicable law, including the ************************ Used Car Rule.   A standard Buyers Guide was appropriately displayed in the subject vehicle when it was purchased by ****************. The Buyers Guide is a form which is issued by the *** and is used for the purpose of clearly indicating to consumers whether any warranty is associated with the vehicle to which it is attached. Moreover, Superior Auto encourages all potential purchasers to have any subject vehicle inspected by a mechanic or repair facility of his or her own choice, prior to finalizing the purchase.  **************** executed a document identified as Acknowledgement of Mechanical Inspection Option indicating that he chose not to exercise this pre-purchase mechanical inspection.
  
  In response to the statement they charged me ****, it should be emphasized that an unaffiliated repair facility charged **************** for that repair, not us. Furthermore, regarding the statements They sold me a bad car and Ive had nothing but problems it should also be accentuated that **************** drove the vehicle approximately ***** miles before he decided to discontinue payments.
  
  To summarize, **************** purchased a vehicle with no warranty, neither expressed nor implied, and even by his very own admission, he was paying every week faithfully until [we] wouldnt fix the car.
  
  In closing, we do not feel as though an exchange or billing adjustment would be appropriate at this time.