Reviews
This profile includes reviews for Keystone R V Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 90 Customer Reviews
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Review fromDarryl H
Date: 07/06/2025
1 starI am writing to formally address a significant issue with my recently purchased Keystone Cougar Travel . Despite thorough research into your product, model, and brand, I am deeply disappointed by the lack of care and integrity demonstrated in honoring your warranty obligations and the accurate representation of your advertised product features.Your marketing materials and documentation explicitly advertised four custom appearance packages as standard or included features for my trailer. These packages were a critical factor in my purchasing decision. However, upon delivery and inspection, it was discovered that six items from these appearance packages were not included. While I have engaged extensively with your customer service and warranty teams to resolve this matter, only four of the missing items have been addressed. The remaining two items continue to be denied, with responses that I find misleading, evasive, and lacking in good faith communication.This discrepancy constitutes a clear misrepresentation of your product and raises serious concerns about fraudulent advertising practices. The failure to deliver all advertised features as promised violates both your contractual obligations and consumer protection standards, including but not limited to applicable provisions under the ********-**** Warranty Act and state consumer protection laws.Despite repeated attempts to resolve this issue amicably through your customer service channels and authorized dealers, your company has failed to provide a satisfactory resolution within a reasonable timeframe. I have documented all communications, including your warranty denials and lack of responsiveness, which further underscores the pattern of deceit in this matter.Review fromRichard B
Date: 07/01/2025
1 starOne star is two many. We bought our Keystone Cougar 2022 29BHSWE, brand new from Vellner Leisure in ********. After a few years of owning it these are the problems. DO NOT BUY KEYSTONE OR FROM Vellner.- Water pump failed,- entire floor lifted,- all seals around all windows failed and leaked,- roof failed and leaked,- Slide stopped working and leaks,- microwave stopped working - doors for pantry and bedroom came off the hinges,- electrical panel came detached from wall and almost caused a fire.Review fromSean P
Date: 05/12/2025
1 starFirst thing I wanna say is I advise you do not buy anything from Keystone if youre looking into campers. Their product is garbage. I bought a 2022 Keystone Alpine in 2023. My roof is falling apart. The plywood is popping off of the roof trusses under the membrane. The camper says it has a three year structural warranty theyre denying and refusing to fix it saying the roof is serving its purpose. Nothing is leaking. Yet a two year-old camper is falling apart. Their product is garbage. The people who work there are f****** garbage. This unit was built during Covid, we all know there were problems with anything made during Covid. They will not stand behind their product so again I suggest purchasing from another manufacturer do not buy a keystone. Again, I reiterate their product is garbage and they will not stand behind it if you have a problem.Review fromSam P
Date: 05/02/2025
1 starThe worst experience I have ever had. There customer service falls somewhere between non existent and completely incompetent. I purchased a Hampton 372 FDB with extended warranty brand new in 2024. Within months the furnace had multiple components fail. Then the microwave failedz its been months now and my service technician has still not been reimbursed, or even gotten an answer about ***lacing my failed appliances that are covered under warantee. Their customer service ***resentative would not answer emails without me harassing keystone over social media. The service *** would ask for information, be provided that information, then not answer for weeks. This whole process has been going on for months. I would never recommend this company to anyone and definitely dont pay for extended warantee. I have given keystone every oppurtunity to rectify this situation. Months later, this is still going on, over 3 months later, no real answers and I still have been unable to get my appliances ***laced and my technician has received no reimbursement for the ***airs hes done. If ******** Timmrek is your service advisor I wish you the best of luck and I am so sorry you made the same mistake as me purchasing one of these cheaply slapped together hunks of s***Review fromAustin B
Date: 05/02/2025
1 starAustin B
Date: 05/02/2025
HIRE A THIRD PARTY TO DO FULL INSPECTION AND WALK THROUGH OF NEW CAMPER BEFORE PURCHASE. PURCHASE HEALTH INSURANCE, AND THE HIGHEST COMPREHENSIVE COVERAGE POLICY. GIVE AWAY YOUR FREE TIME TO MANAGE DEFECTS YOURSELF. MONEY PIT - BUYER BEWARE. Keystone RV Company has perfected a model based on mass production, cost-cutting, and strategic denial of responsibility. Defects that result from rushed manufacturing and substandard materials are treated not as exceptions, but as acceptable risks risks they fully intend for the customer to bear ******** my case, severe internal wall damage surfaced - damage consistent with manufacturing and sealing defects - only shortly after purchase.Despite clear evidence of faulty construction, damaged plumbing installation, a safe and cute environment for pathogens to grow before you can notice. (They close off the black tank plumbing system purposefully to keep you away from it - to protect it is just a lie to the consumer. Keystone refused to accept responsibility, instead attempting to push the costs onto my personal insurance. Their position ignored the underlying cause: poor workmanship and systemic neglect during production.When failures inevitably emerge often structural, hidden, and catastrophic Keystones support structure offers little more than delays and blame-shifting. Instead of honoring their warranties, Keystone routinely attempts to redirect repair costs onto insurance companies or customers themselves, using technicalities to sidestep basic accountability.This is not the behavior of a company committed to quality. It is the behavior of a corporation designed to profit from customer attrition, betting that individual buyers lack the resources to fight back.Prospective customers should be fully aware: with **********************, you are not purchasing a reliable product; you are purchasing a high-risk ****** that ends in silence and expense when not if defects surface.
Keystone R V Company
Date: 05/07/2025
Thank you for your review. According to our records, your structural warranty remains in place. Should there be an issue that qualifies within this remaining warranty, you would simply need to take your RV to an authorized dealership to confirm a structural defect exists. If found to be present, repairs will be authorized.Review fromMark V
Date: 04/29/2025
1 starMark V
Date: 04/29/2025
The stove in our 2022 Montana High Country caught on fire. Suburban won't replace it, and neither will Keystone. ****** Stoves with this issue. Their fix, is to disconnect the ******************************************************* 2025 Montana's they now put a fancy Furion Stove in them. Keystone should do the right thing and put in a new stove in our unit.Keystone R V Company
Date: 05/07/2025
Thank you for your review. We take this concern very seriously, per the reason for the safety recall letters that we sent out to you. Our records indicate that we sent the recall letter to you on 05/02/2024, 09/23/2024 and a third notice was sent to you on 04/02/2025. You confirmed that you received the letters, however, you advised you elected to not have the safety recall addressed as instructed. This possible outcome was outlined within the notification letters sent to you. While we can appreciate your frustration with the situation, this is why having recalls addressed when you are notified about them is extremely important. Thank you again for your review. If you have further questions,please do not hesitate to reach out to our ************* Team directly.Review fromCarol R
Date: 04/11/2025
1 starWe purchased a 2018 four years ago, and slowly the floor in the kitchen area started sinking. We took it to a certified RV company, and they found out that when it was made, they did not put a gasket around the furnace vent. This caused water to leak in underneath the floor and we had to have the floor completely redone. My husband called the company, he had a couple men who were incredibly rude to him, and then a lady said she would call us back, which she never did. Buyer beware, they are a terrible company who does not stand behind their product. We had to pay $7400 to have the floor redone. We will never buy from Keystone again.Review fromDouglas b
Date: 03/23/2025
1 starI bought a 2024 **********. The first trip we took we had to use the campsite bathroom, because of a bad leak on toilet, trim was falling apart, centercap was missing and battery connection just came off when I opened the rubber gasket . Now the sink has a cracked in it making it unusable. I bought this from. Camping world in *********** **************Review fromJAMES B
Date: 03/21/2025
1 starBOUGHT MINE 2 MONTHS AGO. TOOK ON SECOND TRIP AND WATER HEATER BLEW OUT, WATER PUMP IS INOP...ELECTRICAL ISSUE. WHEN HOOKING UP. NEVER EXCEEDS ***** PSI. DENIED HEATER REPAIRS BUT NOT THE CHEAP WATER PUMP AS NOT COVERED...WTF? 2 MONTHS OLD HOW WOULD THIS NOT BE COVERED. MY FIFTH TRAILER OVER 20 YEARS. TERRIBLE COMPANYReview fromLuis L
Date: 03/21/2025
1 starWORST decision of my life buying one of these 5th wheels! Nothing but problems I have a 2022 Keystone Alpine 3910RK went to lemon law and was suppose to get fixed due to MOLD growing in the unit and a slider breaking the frame by the main entrance! Used only once and was bought brand new! This unit is falling apart staying parked for a $128000 "RV/5thwheel" total garbage. if I could rate 0 Stars I would! VERY UNSATISFIED WITH MY PURCHASE!
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