We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

NutraStop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i had purchased an order from Nutrastop containing 1- bucked up preworkout $42.95 1- blackstone labs isolation protein $49.99 1- *********************** 12 week cuttting cycle stack $199.95 i have used a discount code so it took $29.29 the total would be $263.60USD this order was placed on 3/4/23 and the order number is #********* I had gotten an update saying that my package was to be delivered on Wednesday March 8, 2023 I had gotten the *** tracking number 1ZE416190394644307 the only update it has given has said created label.when I contacted NUTRASTOP they emailed me back and said that they would look into it and get back to me. they also mentioned that their phone had a dead battery and is now charged and offered me to text this number ************. So, I reached out and have not heard anything after multiple attempts. Nobody is getting back to me at all. I travel a lot and want to make sure I am home or I can get someone to pick up my order when its delivered. I had contacted *** to check and see if there was anything on their end and when I talked to the live chat representative both times, they mentioned the label was created but they never received a package at all. Honestly, I only want my order that i purchased and I will not be doing business with them again. Or just to give me a full refund. thank you very much for your time I appreciate it.I am trying to upload photos of everything but the website keeps saying error so if needed i can provide screenshots of the order.

  • Initial Complaint

    Date:03/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 2/16/23. I received an email on 2/17/23 stating my order had been shipped and had a tracking number attached. When I checked the tracking information it shows that a shipping label has been created. It still shows that there has been no change in status, and Ive reached out for more information multiple times with no response. I finally sent a message requesting a refund, and have still had no response. At this point I just want my money back.

  • Initial Complaint

    Date:02/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my order and never got a reply back when I emailed them. Phone number does not work. Its stuck in preshipment on tracking site.

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (0rder *****)for 120 enhanced Yohimbine supplements. When I received it - the bottle only contains 60 pills. I figured this would be a simple resolution, so I emailed the company with pictures of the order that clearly shows the quantity ordered and paid for, along with pictures of the bottle. I received an email reply saying they were looking into it. That was 7 days ago. The company will not reply at all. I see all of these complaints and realize this seems like how they do business, so I will lodge this complaint so perhaps other consumers will avoid. In my mind the resolution should have been easy - ship me another ******************************************************** rectifying this issue.

    Customer Answer

    Date: 02/20/2023

    Nutrastop reached out this morning and refunded half of my money.  This is fair, since I received half of my order.  I consider this closed and appreciate the company doing the right thing.  I just wish they were more responsive initially.

     

    ***


  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 31 i placed an order for 2 supplements, total cost of $64.94. On February 1, i received an email stating ready for shipment and received a tracking number. It said the label has been created, as of February 8, it still says the same thing on the **** website. Label created awaiting item.

  • Initial Complaint

    Date:02/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/6/2023 I paid $42.45 for synedrex fat burner and the business hasn't sent any conformation or tracking number. I have also tried to reach out via email and phone number and no response. My order number is *********

  • Initial Complaint

    Date:01/30/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received & was charged for products I was not expecting. Upon placing the initial order , they enrolled me in ongoing shipments which I did not agree to. Upon receipt of the 2nd shipment I tried contacting the company to do the ************* never returned my emails or phone calls. These people are scam artists. Besides not having any information about their business on their products, shipping bag or inside the bag. They appear to be making it as difficult as possible to contact them. They have also chosen a name very similar to another company Nutrishop.

    Customer Answer

    Date: 01/31/2023

     

    This complaint has been resolved by the company. No further action will be required  on your part.  Thank you. 

     

    *************************

    Customer Answer

    Date: 02/02/2023

    This complaint has been resolved by the company. No further action will be required  on your part.  Thank you. 

     

    *************************

  • Initial Complaint

    Date:01/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/06/2022 I visited nutrastop.com and made a purchase of purus labs noxygen. Two bottles equaling 80 servings and was charged ***** I received an email with a order number *********. The following day 12/7/2022 I made another purchase iforce nutrition hemavol with the total being ***** and received another email with the order number *********. Being a first time buyer from the website I waited a few days to receive a shipping email but never got one. So I sent an email to ******************************** It was the support email I received in the order confirmation emails when I made my purchases. Today is 01/15/2023. I never received and any emails back regarding the shipping or a response to my email I sent them. Also never received my products I purchased.

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product from Nutrastop on 1/6/2023 and paid for rush delivery. On 1/8/2023, I received a notification that the product had been delivered. Upon checking my mail and front porch, there was no product. I have a ring doorbell, so I know nothing was delivered. I contacted Nutrastop via email and their website, but no reply. I have made multiple attempts to speak with someone at the company or get a response to my email, but nothing

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 31, 2022, I placed an order through nutrastop for supplements. They accepted the order and the following day on November 1, 2022 they sent me an email and text stating the items have shipped and were on the way. This included a shipping tracking number from **** However, the tracking update only says label created and it continues to say this as of November 10th. I have reached out through text and email through the contact information provided and have not been provided a response. Nutrastop has already charged me for the products that I have not received.

NutraStop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.