Heating and Air Conditioning
Peterman Brothers Heating, Cooling, Plumbing & ElectricalHeadquarters
Reviews
This profile includes reviews for Peterman Brothers Heating, Cooling, Plumbing & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 163 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNicole S
Date: 09/19/2023
5 starsNicole S
Date: 09/19/2023
****, from Peterman Brothers, gave us amazing customer service! He was prompt, knowledgeable, and kindly answered every question we had regarding our HVAC needs. We are incredibly happy with the service we received from **** and Peterman Brothers!
Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 09/20/2023
******, thank you for taking the time to send this review. We are happy to learn that the service, technician, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromCarl C
Date: 09/18/2023
5 starsCarl C
Date: 09/18/2023
Tech was professional and honest. Did a good job installing my new upstairs bathroom faucet. It took a while due to age of original faucet, but new one was put in ********** inspection of plumbing and good info on hot water heater. Overall, great job. They're understanding and patient,etc. Satisfied with work.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 09/19/2023
****, thank you for taking the time to send this review. We are happy to learn that the service, technician, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromMark B
Date: 09/13/2023
5 starsMark B
Date: 09/13/2023
I was extremely pleased with the technician *******************************. ****************** was on time and very thorough and answered all of my questions in a professional and easy to understand language. ****************** made sure that I understood what he was doing and why. He also made a number of excellent suggestion including the advantage of get a whole house surge protector and the accompanying $7500 warranty protection for a very reasonable price. I was also very impressed with the home office staff who kept me abreast of the technician arrival time. Both ***** and her coworker were both extremely polite and knowledgeable of the inspection process and went to great effort to keep me informed of the scheduling and inspection process. I plan to continue the monthly Peterman protection plan for again a reasonable price.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 09/14/2023
****, thank you for taking the time to send this review. We are happy to learn that the service and time ******* spent in your home was a positive experience. We would appreciate if you could recommend us to your family and friends. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromPaul E
Date: 09/11/2023
4 starsPaul E
Date: 09/11/2023
Efficient, friendly service. I don't like the "all day" system of appointment booking but it's hard to find the time window system any more. Everything is explained, with photos as evidence, and an invoice generated for estimated repairs. Note that customer-supplied parts (e.g. filters for furnace and humidifier) will cost significantly less, as Peterman will add a hefty markup.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 09/12/2023
****, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. . Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromSteve S
Date: 08/29/2023
5 starsSteve S
Date: 08/29/2023
**** was the tech that came to our house for routine inspection/service. Very nice and informed tech and was thorough with explaining what he was going check with both the exchanger/furnace and the heat pump outside. Weve been customers of Peterman Brothers for several years and have always been pleased with their service.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 08/30/2023
*****, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromZachary S
Date: 08/29/2023
5 starsZachary S
Date: 08/29/2023
Thank for you very much for your great service *****Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 08/30/2023
*******, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromLauren G
Date: 08/18/2023
1 starLauren G
Date: 08/18/2023
Came out the other day to do routine maintenance. Said there was a crack in the heat exchanger. My husband went down, said they fished the camera through and showed him the picture of a crack on their screen. Informed us we could either pay $2600 for a new heat exchanger or $6000 (with a credit on our account for a part we just replaced last September) for a new furnace. Next day we had a different company come out for a free second opinion. He goes down to look at the furnace twice and both times asks to see the photo they included in an email to me. He said there isnt a crack anywhere and asked what time they were at our home. The time stamp on the photo of the heat exchanger crack was 10:21am. They had not arrived to look at the furnace until the afternoon. So that was not our furnace they had an image of. Second company went to check the ** unit and asked if they had cleaned it. I said yes, that I saw them out there around it. He showed photos he had just taken of it, and it was full of dirt and debris.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 08/22/2023
Dear ******,
We aim for a five-star experience, and we are sorry this visit didn't become one for you.
We respect that you have a choice every time you hire a company, and we appreciate that you have given Peterman Brothers an opportunity. We are not going to be the cheapest company in town, and we know that if you seek out second opinions, you will be able to find someone to do the work cheaper. We understand the importance of a second opinion and homeowners making the best decision for their home.
We appreciate you taking the time to speak with our Customer Experience team and explaining your concerns. During our visit to your home, your husband was brought downstairs and shown in real time the crack in the heat exchanger. We expressed how important it is to get this repaired since it releases CO2 gas, this can be a silent killer. Since your second technician didnt find the crack, we do suggest another opinion, for the health of your family.
We do appreciate you as a customer and thank you for allowing us into your home. Sincerely Peterman BrothersReview fromBen K
Date: 08/18/2023
5 starsBen K
Date: 08/18/2023
Great experience! ******* was knowledgeable, polite, and really cared about doing a good job.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 08/21/2023
***, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromBrian A
Date: 08/17/2023
5 starsBrian A
Date: 08/17/2023
She was on time, very efficient and completed the job exactly as she said she would. Thank youPeterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 08/18/2023
*****, thank you for taking the time to send this review. We are happy to learn that ******'s service and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromJames W
Date: 08/09/2023
1 starJames W
Date: 08/09/2023
So far, Petermans has been out 9 times in the past 15 months trying to get a HVAC right. They keep finding leaks (5 so far) and adding refrigerant. Quality control and installation are sorely lacking.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 08/14/2023
***,
Thank you for your thoughts. You are correct in saying that we have given it our due diligence in making this system work for you. Recently, we replaced the entire coil in your unit to stop all leaks that have occurred. Our Customer Experience team has been working closely with you, technicians, and our parts team to put an end to the leaks that have occurred in the coil of the unit. Peterman Brothers thank you again for your patience and allowing us into your home. Sincerely, Peterman Brothers
Peterman Brothers Heating, Cooling, Plumbing & Electrical is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.