Complaints

This profile includes complaints for City Sanitary Sewer Cleaning Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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City Sanitary Sewer Cleaning Co. has 2 locations, listed below.

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  City Sanitary Sewer Cleaning Co.

  1755 N Jay St Griffith, IN 46319-1117

• 

  City Sanitary Sewer Cleaning Co.

  PO Box 1833 Gary, IN 46409-0833

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company out to my rental property to rod out the sewer line. The property was recently renovated and had not been occupied in years.I paid for them to rid the main line from the house to the main sewer line and was told there was a guarantee on the work done. My tenant called me on Friday to say there was water in the basement that turned out to be raw sewage. I called the company and left 3 urgent messages over the weekend expecting someone to contact me when they opened Monday morning, Their website says they open at 7, I had to call them at 8:30. The person on the phone initially said they could come out on Thursday. I explained that there was raw sewage in the basement and two young children lived there so I needed an emergency call. I called back two more time over the next 6 hours because no one from the company bothered to call me back.The lady decided to finally tell me they were booked up and couldnt get to me today. Even for an emergency call.I had to call out another company who told me that the sewer had not been rodded out to the main line and because of the sewage back up, my water heater was being damaged. I was charged $75 for the emergency call. For them to suggest that I contact City Sanitation and insist that they honor their guarantee. When I called back to make the appointment the lady on the phone took my info and just said ok. I had to ask her again WHEN were they planning to come out. To that she said it would be tomorrow and when I asked what time, then she told me between 8:15 - 3pm. It is unacceptable service. If they had done the job properly to begin with. This wouldnt be an issue. It is additionally unacceptable to disregard an urgent request when their company is the reason this happened.

  Business Response

  Date: 11/13/2024

  We checked our files and could not find the address that the claimant provided where service was performed. This may be the Claimants personal address. In order for us to look into the matter we will need the home address where service had been performed. At this time all I can state is that we are not a twenty four hour service provider and we do not operate on weekends and we dont respond to emergency calls when we receive them but place the customer at our next available opening. This could take place on the same day, the next day or the next available opening. 

  Customer Answer

  Date: 11/13/2024

   Better Business Bureau:
  
  The business has completed the work at my property address. I have no further complaint.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.