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Business Profile

Used Car Dealers

Safeway Auto Finance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went here my boyfriend and I to purchase a car. She worked a while on the deal and we got an approval. Well the lady lied about income for my boyfriend and the bank refused to fund the car which means we had to return the car.

    Business Response

    Date: 06/15/2024

    This deal was returned in underwriting due to the income coming in short and we refunded the full down payment back to the customers

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-27-2023 i purchased a car from Safeway Auto Finance dealership. I down a cash deposit of $3,500 on a 2018 white Kia ******* On that same day, I noticed there where a few repairs that needed to be done, and they promised to fix them (the piece that goes under my steering wheel and my warning light was on (wire issue) ). They also told me that they changed my breaks, rotors, windshield wiper and tune up and oil change on my car. I was told there wasnt going to be any issues with my car which later I found out thats wasnt true. Two weeks after I purchased my car, I referred people to them and later that week my car started to have issues. My breaks and rotors went out, the car battery died (had to purchase a new one) there was glass in the set belt buckle, found out I had no tire sensor on my front tire and my car smelled like old oil. I expressed my concerns to the dealer they told me to bring my car back and they will fix it but still havent fix other issue that was already promised for the car. After going back forth with them they only wanted to fix stuff little by little (breaks and rotors on 1 tire at a time). I stopped referring people to them after 30 days had passed the issues have became worse. I started have wire issue. I expressed that concern to the dealer and was told it was nothing they could do because its was passed 30 days. I asked can they fix the repair that was promised to be fix when I purchased the car I got no response. Im still have the same issue with my car, I got pulled over by the police that thought my car was stolen due to the repair not being done that was promised. I also asked can I do a trade in for another vehicle. I was told that Ill have to wait to my car payments is down or come with $4,000+ to put down on another car. Upon looking at reviews other people are having the same issues with this dealership. Further more I was told by a mechanic that they might have sold me a stolen car and never made the repairs.

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a car and they told me it was in good condition. Then a couple of days later it started having trouble. I took it to their mechanic about 4 or 5 times and they told me everything was ok but it wasnt. I took it to another mechanic and they told me it was my radiator, coolant and thermostat. Now I have to pay 700 dollars for everything to get fixed.

    Business Response

    Date: 04/25/2023

    Customer bought the vehicle as-is. Also customer does have an extended warranty where he can take the vehicle to any mechanic shop he chooses to get work done under his warranty. 

Safeway Auto Finance Inc is NOT a BBB Accredited Business.

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