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Business Profile

Lube Services

The Duke of Oil

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been taking my car to the same Duke of oil for 20 years. Recently went for my regular oil change, to the exact same location in ******** that I always go to, and they completely stripped my oil pan and the plug. I build cars for a living and my fianc is a mechanic. I had them explain the situation to him and they claimed it was due to wear and tear. They stated they were not responsible. They offered to put in a temporary plug with an anchor in it, but told me I would then have to get my oil pan changed immediately. I did not believe that was my only option and wanted a second opinion. They topped off my oil and did not resolve anything or take responsibility for the problem.

    Business Response

    Date: 04/08/2024

    In order to proceed with our research on this complaint, we are going to need additional information.  We show the last date of service for this customer as 8/25/23.  The complaint doesnt have any vehicle information to allow further discovery.  We would be happy to look into this if we are given the proper information, ie. a copy of an invoice,  to research.  

    Thanks,

    *******************

    Duke of Oil

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problem occurred on February 7, 2023.Went to duke of oil in ********** for a simply car wash. Vehicle was working perfectly fine no problems/issues at all before getting there. I pull up in the car wash, turn the car off BUT leave the key in the ignition. As Im waiting in the lobby, roughly 25 to 30 minutes passed by when an employee came and asked me which key is it? I grabbed the key and he went back to try it. He returned again saying the key doesnt work. So I got up and walked over to my vehicle trying it for myself. The key didnt even go in anymore. I asked him what did you do to it? His response was I tried 2 other keys and those didnt work. I told him to go get the manager. The manager tries to do it and he was unsuccessful. The manager walked back in the lobby to grab the phone to call someone that might have a clue of why its not going in. He tries it again while on the phone with someone and their response was that my ignition was on its last leg and it just stopped working. When I heard that, I already knew they were gonna try and blame my car for what happened. The manager gave me the phone and I was on the phone with corporate (a guy named ****) he told me I have to take the vehicle to his other shop in Highland IN. He said I have to pay for the tow truck which was $85 and if we find out that it was our fault well reimburse your $85 plus fix the ignition, so I agree. I Get to other duke of oil and they said we cant confirm that someone had broke it, it couldve been that you have to many keys. I simply told them I want my car fixed and Im not paying for it. I leave the car overnight, call them back and the employee said that corporate (****) said we will pay for labor if you pay for the part which is $140 and I told them thats not gonna happen, I wanna speak with ***************** forward 2-3 days later I cant get in contact with **** at all. Called his office and hes not there. Hes been gone for a week they say, still no response.

The Duke of Oil is NOT a BBB Accredited Business.

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