Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my truck August 2nd of 2024. A week or two later had it towed to rightway service shop in ******** *******. They had it for 3 weeks. I have emails showing that I told them all of the issues with the truck. Got it back and the only thing fixed was the misfire. So I called them once or twice a week for close to a month before they sent me to first auto in worth il. They had my truck from October 18-December 18 2024. They had it so long my friend that's a lawyer sent them a letter saying I needed it back within 30 days with everything fixed or they can pay the truck off. Since December 18 when I got it back. The only thing they fixed after 2 months was the front strut. My windshield is still cracked. Gauges still don't come on on the dash but my wipers will be on full blast and won't shut off until the truck "turns on" even though I'm driving down the road. So basically I don't know hoe fast I'm going etc bc non of that works. The exhaust is broke. The driver seat is missing a bolt in the floor. My heat and ac vents on the dash still don't work. And my side mirrors still don't operate correctly. I have videos of my dash and wipers. I have pictures of the emails I sent rightway before they towed it to their shop. And I have a picture of all the quotes for everything from first auto also.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased A 2010 ***** Civic on Friday July 5, 2024 and I put down $700 on the vehicle. The next Day July 6, 2024 the check engine light came on. The following day the car wouldnt start. I went to the RightWay on Monday July 8, 2024 and told them of all the issues I was having. Which were the check engine light was bad. When I tap on the breaks the car jerks to the right and I have to turn the steering wheel to the left. Also the breaks are bad and the battery was corroded. I told them that I didnt want the car anymore and that I wanted to give the vehicle back and get my money back. They told me they were going to give me a new battery to see if that changes the issue. I got the new battery and still was having issues. The following day the check engine light came back on. Then the radio kept going in and out. I called them and I asked to speak with a manager. When I spoke with the manager and told him I wanted to give the vehicle back and get another vehicle because the ***** Civic had to many problems. The manager told me to bring it in to get looked at but if it is still drivable then they will fix it at a later date. Even after I kept saying I no longer wanted the vehicle. I took the vehicle up to RightWay today July 17, 2024 and I told them I didnt want the vehicle even if they fixed it. I wanted my money back they told me they were going to look at the vehicle and access the problem. Then they called and told me the transmission was the issue and that they were going to fix it . However I have been telling them that I dont want the Vehicle since I got it and they dont want to give me another vehicle or give me my money back and the car is still under warranty.

  Business Response

  Date: 07/19/2024

  RightWay is sorry to have found out that **************** is having service issues with her vehicle after purchasing from RightWay.  RightWay has been in contact with **************** and would like to help resolve any service issues she is experiencing.  ******************** vehicle is currently in service and is being diagnosed at no expense to the customer.  **************** does have a 2 yr. 24,000-mile limited warranty, but we also offered **************** a refund of her down payment and a reversal of her purchase if she did not want to possess the vehicle.  **************** agreed to see what the service issue was and if it could be resolved before deciding if she wanted to cancel her purchase. All of our vehicles we sell go through a 70-pt. inspection and include a 6-month limited warranty of power train coverage.  We apologize for any inconvenience and can be contacted directly for any questions.  

   

  Sincerely,

  ***********************

  Regional Manager

  Customer Answer

  Date: 07/19/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle on March 19. Before the paperwork I explained to ***** how the ** didnt work and the brakes felt funny. Stated not to worry he would get those things taken care of. We proceeded with paperwork and he informed me that my plates were paid for as well. We asked multiple times and he said he was sure. When it came to the delivery confirmation form I was advised to sign the first box instead of the second box. When I brought it to ****** attention he told me I would still sign the first box and the second box was for major defects. Again, he assured me the dealership would fix them. Once finished he gave me a set of keys and I asked if I could have my second set. He said hold on and went back to the office. He came back out and stated how I had to wait until the finance part went through to come back to pick up my second key. I said okay and left the lot. I called back two weeks later (April 2)to schedule my appointment to get the car fixed. They scheduled my appointment for April 24. I was twenty minutes late and was told I had to reschedule it for the following week. I came back May 1 and was instantly told they never received we owe paperwork for my can and that if any work was promised to me I too should have the paperwork. I left and called ********************** said that since I was out of the 30 days I could no longer get it fixed. Then **** stated that customers are not allowed to go months then try and bring the car back. Finally **** agreed to cover the diagnostic part. It will cost $260 to get the ** fixed. I called ***** the next day and he was under the impression that he gave me a car that was perfectly fine. He also stated how he was improperly trained and that the paperwork was done by a manager and not him. He again stated that the most they could do would be giving me $100. When asked to speak to ********** was told he was busy and would be busy all day. Then was told I would get a call back Monday, May 6 and I never received one.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theres so much wrong with the car that I dont want it. I should not have to put money into a car two months after I buy it and I didnt even put 4000 miles on the car

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 ******* Tucson in September of 2022. Not even A couple of weeks of purchase the car cut off. Don't know why but I had it towed back to them. They called later that day and told me my car was ready for pick up. I get there expecting to talk to somebody about what was wrong and none of that happened, no paperwork, no nothing! Get the keys and proceed to the car it started up with no hesitation. Since then I haven't had a problem since. Starting the end of June the same problem happened again and I call the dealership to see if I can bring it. When I say whoever the service managers are over there are disrespectfully rude. The manager don't even know what's going on with the vehicle but giving me h*** about bringing the car in to get checked out. Then proceeds to tell me they won't have a opening till August. Remind you it's the end of June *** You Want me to wait till August for you all to check on it? Why do I have to wait that long and the only person that knows what's wrong with it is them? Didn't have this problem before and now they're giving me h*** It's August 7 and now my car have been officially down for a whole month now and it's very frustrating that I have a car that I'm paying a car note for and can't drive. I don't know what to do anymore because I don't want to deal with the ignorance and disrespect they're giving. I'm losing out on money because I can't get back and forth to work then paying money I don't have on lyfts that are very pricey! The way they're running a business is definitely not it and was wondering if you guys can help me get answers. I can be reached at ************ or you can email me at ***************. com. Thank you and I greatly appreciate it.

  Business Response

  Date: 08/10/2023

  RightWay apologizes for any inconvenience ****** is having with the vehicle purchased last year. We did check with our service department and was not able to find any notes in our system about any previous repairs being needed.  ****** does have an extended warranty which does cover some possible repairs if needed.  The warranty can be used at any approved vendor or can be contacted directly for assistance.  RightWay does have relationships with 3rd party service providers that would be able to schedule an appointment for repairs to get the vehicle in as soon as possible.  ****** can also contact me directly for assistance at ************. 

  sincerely,

  ***********************

  Customer Answer

  Date: 08/14/2023

   I am rejecting this response because:
  My Car still isn't fixed. Due to not having A vehicle I haven't been able to go to work and may have to come out of pocket for tow which I don't have because now my insurance may be canceled or have been canceled. For all that I've been through with Rightway the least they can do is pay for the towing. I just want my car back running so I can get back to making income. This issue have hindered me. I shouldn't be going through this with a car I haven't had a year yet. There's no documentation of me being their but I do have a call log of when I was constantly calling trying to get the issue resolved. Didn't know anything about A third party shop till I called again and it was given that day. If the issue don't get resolved I want another vehicle or something to be done because this isn't fair to me at all!!!
  
  

  Business Response

  Date: 08/21/2023

  I spoke to **************** and also the service facility that the vehicle is currently located. There is an aftermarket alarm that appears to have been causing the issue.  *********** facility is currently resolving the issue and ****************** should have her vehicle returned to her within a few days.  **************** can contact me directly for any future concerns.  

  Thank you, 

  ***********************

  Customer Answer

  Date: 08/28/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

  Customer Answer

  Date: 01/30/2024

  Purchased a ******* Tucson 2013 from Rightway Auto Sales in ********, ******* in September 2022. Not even a month in the cuts off with just lights flickering on the inside with the engine not turning at all. Get it towed back to them. A few hours later I get a call telling me my cars ready for pick up. When I get there I'm expecting to talk to somebody about the issue. No explanation what's going on, no paperwork, no nothing. Get the car and it's driving perfectly. A few months later the same issue. Call Rightway about the problem and they give me information to two of their sister shops, High speed automotives and affordable fleet. The service manager at Rightway was giving me attitude without knowing what's going on. Take it to High speed automotives where they tell me about a manufactured alarm on the car when Rightway kept saying there's no alarm on the car and tried to have me pay for it to get it removed. Whatever it was Rightway paid to have it removed. Cool. Get the car back it's running like normal. Fast forward a few months down the line the car does the same exact thing again. I understand if it's a different problem but it's the same problem only Rightway knows the answer to so it's towed back to Rightway where I dealt with a nicer person who said something about the manufactured alarm as well and said he made a remote fob key for it and wouldn't have to deal with this problem again. Here it is January 25, **** and still dealing with the same issue!!!! How??? Been using nothing but the remote to enter the vehicle and yet still my car back down with the engine not turning over and lights flickering in the car. So if it's not the remote then what is the problem. It's been a year since I've had the car and dealing with the same issue that nobody seems to have answers to. I'm steady missing out on money and still have to pay a car note at the end of the day. How is this fair to me at all? The car is back at Rightway since the 25th of January and still haven't heard anything from them. This is ridiculous!!!! Now I'm about it get lawyers involved because it's obvious they don't care about what I'm going through with this vehicle. This is not how you run a business. I will also be posting this complaint on ****** as well. I just want my vehicle to stop doing whatever it is doing. Every month or every other month it's the same problem.
  
  
  Desired Resolution:
  Repair

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from this dealership August 24th, 2022 for $18,500. Ever since I purchased the vehicle Ive been having major issues with it. The check engine light came on a month after I purchased it. The vehicle had problems starting and accelerating. I felt very unsafe driving it. I took it to two different mechanics. The first place I took it to I spent $200 on a mass air flow sensor. This did not help with the issues that I had been having and I was left on the side of the road because my car refused to start again. The second place I took it to the mechanic proceeded to tell me that I need to take my car to a Chevrolet dealership because they did not have the tools to fix the part that my car needed. When I took it to the dealership they told me that I needed a new catalytic converter. I bought a brand new catalytic converter for $2000. My car was able to drive for a month until the check engine light came back on. I took it back to the Chevrolet dealership where they tried numerous routes to fixing the car from buying a brand new key to replacing the Oxygen sensor in which none of these procedures worked. In total I spent $3000 to fix the car and went to 3 different places for it to be fixed just for them to tell me theres nothing they can do. I believe the dealership knew this about this car and mislead me into thinking Im purchasing a car thats up to par. They refused to help in the matter and have only caused me anxiety by putting me in an unsafe vehicle.

  Business Response

  Date: 07/21/2023

  ******, we are sorry to hear that you are experiencing service issues with your vehicle you purchased on 08/24/22.  Although you have owned your vehicle for a year, you did purchase an optional limited 2 yr. service contract that does cover some major repairs. If you need assistance in finding a service facility to take your vehicle in for service or any warranty submissions, please feel free to email me directly at ***********************************. 

  Sincerely,

  ***********************

  Regional Manager

   

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************************* and I bought a car from RighWay Auto Sales in Highland, IN from saleswoman ****** Originally, I purchased a fully loaded 2016 Buick Verano from RightWay and within a week the car stopped. I came back immediately on 8/18/22 and they replaced the car with a basic model 2016 ******* Sonata which was not replacement vehicle of equal Value of the first car they sold me. Per the paperwork the mileage for the sonata was at ****** miles; however, per the Carfax report, the sonata had over ******* miles before I purchased the vehicle. Right Way lied about the mileage on the paperwork. Also, I got the oiled changed 10/1/22 and white smoke began coming out of the tail pipe. I called RightWay about the issue and they told me they inspected the vehicle and nothing was wrong with my vehicle. The end of November/beginning December, I began having trouble with the vehicle. My car began jerking, cutting off randomly, and misfiring. I had my vehicle towed to fire stone in matteson, **, and the mechanic told me that I needed new fuel pump, spark plugs, etc which would cost $4,000. I took the vehicle to a seasoned mechanic at RPMs ************ and the mechanic **** informed me that I needed a new engine which would cost $8,000. I called RightWay to inform them about the issue. The service manager told me that my car was out of warranty and could not help me. I am stuck with a car that does not work and I am paying almost $400 a month for a car note. I have had the sonata for 4 months and this is the second car that they have sold me that is in horrible condition. They prey on individuals who have bad credit and they ask you to leave them 5 stars before you drive off the lot with the vehicle. I still owe over $15,239.70 on this vehicle in order to pay it off. I work 3 jobs, I am depressed about not having a running vehicle. I need your assistance to rectify this issue.