Complaints

This profile includes complaints for Barrett & Stokely, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Barrett & Stokely, Inc. has 15 locations, listed below.

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• 

  Barrett & Stokely, Inc.

  3755 E 82nd St Ste 300 Indianapolis, IN 46240-4343

• 

  Barrett & Stokely, Inc.

  14 Knoll Ct Carmel, IN 46032-4210

• 

  Barrett & Stokely, Inc.

  801 N Shortridge Rd Indianapolis, IN 46219-4960

• 

  Barrett & Stokely, Inc.

  1819 Madison Village Dr Indianapolis, IN 46227-5290

• 

  Barrett & Stokely, Inc.

  1105 Westfield Court West Indianapolis, IN 46220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage to my vehicle caused by a sprinkler pipe falling from the ceiling and damaging my car. I have spoken with both my ************* insurance company and due to the nature of the accident with the sprinkler coming out of the ceiling and damaging my car, the claim will need to be processed through your company, so we need to figure out those next steps so my taillight light can get fixed. After multiple weeks of being told the property manager would be in touch, I had to follow up multiple times and get an estimate which they asked me to do, just to have them tell me they will not be filing a claim on their end nor providing reimbursement. "I have spoken with the upper management team regarding your vehicle and the estimate. I have been advised that we are not filing a claim in this matter or providing reimbursement for the damage. While you were advised to ask us to file a claim on your behalf, we are not obligated to do so. At this time, should you choose to do so, you can make a claim with your insurance company. Unfortunately, as this was related to freezing temperatures beyond our control, we were not negligent in this matter." The issue is this pipe should never have fallen from the ceiling.

  Business Response

  Date: 02/02/2023

  We have come to a mutual agreement and this issue has been resolved. 

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complained in Aug. 22 regarding the tenants upstairs. I spoke with the property manager (*********) regarding the noise issue. The neighbors have an 80 pound plus dog who they allow to run around, bumping and jumping. They are also playing fetch with the dog inside of the apartment. The noise goes on for hours on end on some days. I expressed concerned about the excessive noise and stated I would like the issue addressed prior to resigning my lease. At that time, I was told that a letter would be sent regarding the noise. Trusting that the issue would be addressed, I resigned my lease at the end of August. The noise issue continued and I notified the office again at the beginning of September. I informed the leasing office (male consultant) that the noise was still an ongoing problem and that the neighbors were allowing their dog to urinate on my patio. After a verbal altercation with the male neighbor on Sept. 17, 2022, I notified the leasing office again and informed of the altercation. I was told at this time that if I felt unsafe I needed to contact the police because there was nothing the leasing office could do. The noise continued as well as the dog urinating on my patio. I began to take photos/videos of the dog urinating on my patio. I again went to the leasing office on Oct. 30 with pictures documenting where the dog had urinated on my patio. I was told that it wasnt clear that the spot on the photo was urine and that I needed a video. I recorded a video and notified the leasing office on Nov. 3, 2022. I was told ********* would talk with the neighbors. Since this time, the dog has continued to urinate on my patio, I have a video from Nov 7,2022 as well. I cant open my patio and enjoy the fresh air on nice days because my patio reeks of dog urine and my property (grill) is now ruined. I was offered to move into a new unit and pay an additional deposit which I believe should be waived or release from my contract without prejudice. Please Help!

  Business Response

  Date: 11/29/2022

  We have spoken with resident multiple times and others in the building. Resident does not want to wait to go through the lease violation process and has asked for other options. Two options she requested were agreed upon and the resident has indicated their intent to transfer. We do require deposits at the property and can transfer the existing pending move.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, I am ************************* **************. My address: **** Braeburn ****************************************************************. I live in a townhome (**** Braeburn ******************************************************. **************). I am reaching out due to my apartment manager refusing to fix or replace my oven. I moved in February of this year and was told there isn't anything they can or will do about the issue due to not having a "maintenance crew". I have put several requests in and contact the office on numerous occasions. I am reaching out to see how I can get assistance with getting my issue resolved. I look forward to speaking with someone Thanks, *************************

  Business Response

  Date: 11/08/2022

  Good Afternoon,

   

  We have ordered a part (control board) through our appliance repair contractor. The vendor has this scheduled for repair as soon as the control board has arrived. Our maintenance supervisor ***** was at the apartment today and spoke with the resident who was satisfied with this method and approach to resolution. 

   

  Thank you,

   

  *****************************

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State board of health ran mold tests in my apartment. Results show spare bedroom needs to have carpet and pad replaced along with mold treatment. *** complained about this since first inspection on August 2 and again when I moved in on August 22. Current apartment Mgr is aware of work order but wont do anything or respond. I have severe allergies specifically mold with Dr **** stating so. This is life and death situation! Apartment Mgr Barrett and Stokely wont respond to emails bounces back voicemail is full. Please help!! ************

  Business Response

  Date: 10/19/2022

  Barrett & Stokely management has been in contact with *********************  Most recently on 10/18/2022 via phone and email. The results dated 10/12/2022 forwarded to use indicate that to indicate the humidity and fungal concentrations were at acceptable levels.  Our Maintenance Supervisor will be conducting an inspection on 10/19/2022 to check for signs of growth and possible water intrusion.  Should there be anything found we plan to take the necessary steps with repairs.

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Barrett and Stokely Mgr is not an expert nor can they read correctly. State report clearly states mold in spare room is much higher than rest of apartment 
  
  Regards,
  
  *****************************

  
  

  Business Response

  Date: 10/26/2022

  Barrett & Stokely Management had our Maintenance Supervisor inspect the home for signs of water intrusion and growth.  At that time there were no findings that anything further needed addressed.  The result that were provided to us were looked over by a Mold Certified vendor and they also confirmed that the report did not confirm mold in the home.  Our Maintenance Supervisor has spoken directly with ******************** and he expressed concern about the carpet.  The Maintenance Supervisor is setting up an appointment with ******************** for 10/27/2022 to pull the carpet up to examine if any repairs would be needed in regard to the complaint.

• Initial Complaint

  Date:07/26/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an addendum from the leasing manager (*************************) absolving me from property damages of the ****** who I sub-leased from. I had been moved out of A62 apartments since August 2020, but when I went to apply to a new apartment in December 2020 I had a derogatory ****** on my credit report from A62. I had been in contact with ****** again, to figure out why this was an issue. After communicating again we got to where she had my ********* sign a payment plan, where he would pay back the charges and I was still absolved of all charges. Now in July 2022, I had contacted *********************, the regional manager, to where she told me she didnt have anything on file for those actions. I sent her documents and screenshots of the email conversations between myself, my ********* and ************************* and now its been over 3 weeks without a reply from *********************. I still have a derogatory ****** on my credit report from Barrett & Stokely, that I was assured wouldnt have been there, twice.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One week to fix a broken toilet. Changes to the lease after it was signed. Trash and roaches in the hallway. Unsecured building. Trash in the front foyer. Hallway lights burned out. Mold in the bathroom. Water leaking from the ceiling. Stairwells and exit doors blocked by trash. Electrical boxes left uncovered. NO response from the property manager to address anything despite repeated requests and photo evidence shown to her.

  Business Response

  Date: 08/30/2022

  To Whom It May ******************************** is not the contact person for this site. Please direct all correspondence to ******************************* as **** is not affiliated with this address. 

  I met with this resident on July 22, 2022 over the trash, exits and lights she was complaining about. After meeting with her I went to the site and walked the hallways as well as took pictures. I did not see any trash bags in the common areas and addressed all issues I found when walking the complete building in July. ****** the site manager resolved all issues I showed her shortly after with paint, lighting and ceiling issues along with residents personal items in the hallway. At the point of walking all common areas of the hallway i did not witness any pest issues. We do weekly pest control upon request and i did not find any requests from *************************** in our system asking her unit to be treated. 

  Also ****** the property manager found during her morning walked that the resident across the hall from Joy has been putting trash out in the evening. This has been addressed with the resident who has been leaving her trash in the hallway and the site has removed the trash each time they have found it and fined the resident for the trash left in the hallway over night. The Property manager has also sent emails regarding the issue with her leaving trash in the hallway next to her unit as well as a letter which both are attached for your review from the first complaint that came in from ***************************. ****** stated that *************************** does not contact her leasing office and was unaware of the continuing issue. She did however reach out to the Property Manager ********* on July 22nd at **** Flats (former property management office as of April 30th 2022) and stated ****** does not respond to her. I emailed Joy asked for the pictures she stated she had which I did not receive a response back.

  The Property Manager ****** has been informed that she needs to walk the building each morning and before she leaves for the day to make sure this resident or any other residents are not leaving trash in the hallway along with documenting via pictures if there is anything in the hallway so we no longer have this issue.

   

  I can be contacted via email ******************************* or at ************.